My truck was not ready at 10:30 and I had to wait for the party with the truck to arrive and finally left with the truck at 11:15. Better organization would have avoided this problem.MARK P.
Customer Reviews for Triangle Toner Ink & Business Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Harriet B.
Didn't do a walk around to confirm previous damage to truckMonty A.
Matt & George were friendly and very considerate with my unusual situationJennifer B.
Customer did not leave a comment.Heather M.
Trailer i return. Not safe to keep rent itEliluz Eugenia J.
Drop off location that Uhaul informed me through email wasn't the correct one. Uhaul email me one drop off location but when I signed in my account to proceed with drop off process, was at a different location making us go to two different Uhauls stores due to incorrect Uhaul information.Bianca B.
follow the instructions. was set to pick up a 10 foot TRUCK remotely got a 9 foot VAN AND HAD TO WAIT UNTIL 10...but the employee was late getting to work. I was paying movers to WAIT. I called and ask to speak to a supervisor and was left in hold for an hour by the rude person that could not answer simple questions NEVER AGAINCarrie D.
Matt and George are great. We use this location all the timeBENJAMIN S.
Improve customer service. Do not take a reservation at one location and when the customer arrives, tell them that they have to go to a different location to pick up the truck. Stop renting old, potentially dangerous vehicles.robert W.
Matt at Triangle Toner & Ink was super helpful & OUTSTANDING! We very much appreciate that he was so nice and took time to explain rental to us, etc. THANK YOU MATT!Julie R.
Location is not easy to reachKARIM A.
The pricing is too high and not clear. Please, allow customers to drop the vehicle to the closest location and not drive back to the pick up location.Eugene U.
Customer did not leave a comment.Jon L.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Latisha K.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.William Y.
Customer did not leave a comment.ALICIA A.
Customer did not leave a comment.Karthik K.
I schedule my pickup and my reservation was on Capital Boulevard my pickup wasn't until 6. I caught a ride down there I got to the counter to pick up my U-Haul they tell me I spoke to pick it up on Six Forks Road what did she had being told me should have picked it up bone six foot road before but nobody told me nothing that experience was terrible DIY I pick my pick up on now the place I picked it up oh Six Forks Road was excellent the guy behind the counter was excellent he stayed until I get there I can't say nothing else but excellent thank you again sirStacey S.
Matt was outstanding. Cleanest Uhaul truck I have ever rented. Pleasure to rent there and I will be back.Gary D.
Ease the online check in processAlessandro A.
Customer did not leave a comment.KIMBERLEY V.
"How would you rate this location overall?" I do not know the criteria to give a fair rating so I will say "Excellent" based solely on the location.Kerwin S.
Customer did not leave a comment.Kyle C.
Everything was great! Customer service was yop notch and very friendly.Ryan H.
Customer did not leave a comment.John G.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.Wanda P.
No suggestions. The trucks were ready with all options when I picked them up. The return process was really easy and quick. Well done!ROBERT S.
Customer did not leave a comment.STEPHEN G.
It was all great.ROBERT S.
This was the best experience I've ever had over the yearsCurtis J.
I didn't want the insurance but still had it added on to my bill. The price per mile is really high and got charged an extra day with the miles I used. If it wasn't the last resort I would've went elsewhere.HENRY S.
Not over charge and falsify holds and temporary or non to customers, and have nicer associates once returning said vehiclesBrittany B.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.BRIAN C.
If using Truck Share look into closely the requirements for picking up the truckMike B.
The system that UHaul uses is horrific. It takes forever to load a simple screen. 45 minutes for 2 customers to get the equipment they came to pick up? The location was fine, The gentleman who worked there was great, But the system that you use is horribly outdated and severely needs an upgrade.fred B.
Customer did not leave a comment.JIMMIE R.
The online Uhaul system is very slow and frustrating.Samantha D.
First reservation at Northridge Auto Spa did not work...repeated error messages with app and website. Waited 40 minutes at 800 number before I got help. Told first reservation didn't process properly, although I had a conformation number. Was given a new reservation and location, which worked. Cost me 3 hours of waisted time.Charles H.
Customer did not leave a comment.DYLAN B.
I would not recommend uhaul in general to a friend after my last experience. I have been renting from uhaul for over 20 years and never had an experience like I did with the last rental. The original location didnt have our truck and no one notified us of that before we got to the property. The loads also never apologized and seemed to be combative as though it was somehow our fault. She sent us to a location 15 minutes away (now 20 mins from our house). We had movers at our house and had to cover their fee while they sat in our driveway and wait another 1hour for that location to open. The truck we received had a melted Oreo on the dashboard and the back was filthy and we had to sweep it out to remove all the dirt before using it. Terrible experience and the $50 comp is insulting.Zachary W.
This location exceeded my expectations by a long shot. Everyone who works here should get a raise.Zachary C.
Matt was extremely easy to work with and very organized. Will use again in the futureSterling C.
Customer did not leave a comment.Sharon G.
NOTHING!! Uhaul at Triangle Toner Ink really took care of me. EXCELLENT SERVICE!!!!!!GEORGE W.
The gentlemen were very helpful, and made the process easy.Michael V.