Customer Reviews for Trim A Lawn
(U-Haul Neighborhood Dealer)

26 reviews

27 Lemay Dr   Plattsburgh, NY 12903

(518) 562-1023

Location Hours

  • Mon-Fri: 8:30 am - 3:30 pm
  • Sat-Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(518) 562-1023

27 Lemay Dr
Plattsburgh, NY 12903

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 3:30 pm
  • Sat-Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

PATRICKEDWARD M. 
Rating:
2.0

The present location was difficult to find.

RICHARDCLAUDE JR H. 
Rating:
4.0

Customer did not leave a comment.

Daviel P. 
Rating:
1.0

Did not provide necessary electrical cable needed between vehicle's 4 prong connector and the trailer's 4 prong connector. Location was not open during posted hours. Had to wait a half hour for someone to arrive.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Diane Z. 
Rating:
5.0

Customer did not leave a comment.

MICHAELC D. 
Rating:
5.0

Customer did not leave a comment.

Theresa G. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
1.0

Building is new and looks fine. Arrived at 3:40 PM on a Tuesday only to find the place closed, what business like this closes at 3:30? Called number on door as instructed which stated the call would be returned, today is Thursday and so far no call to confirm that the trailer was returned. I had to disconnect and park the trailer myself

Jay N. 
Rating:
4.0

I found the website check in and overall functions were annoying . I had to input the info multiple times. The site cleared out all the way back to square one several times.

Mike M. 
Rating:
5.0

Had trouble with the website but it seemed everything worked out and I was properly charged thanks!!

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Pamela R. 
Rating:
4.0

Put a trash can out front and have longer hours.

PETER B. 
Rating:
4.0

Trim a Lawn was great, Uhaul itself needs to review vehicle needs in the area and update its computer system to better serve their customer base.

JONIL M. 
Rating:
4.0

There was a discrepancy between U-haul's reservation website and U-haul customer service and Trim A Lawn's actual operating hours. When we made the reservation we selected the site based on it being open until 7 pm. We called U-haul (not the site) to confirm the hours of the site's operation the day before we picked up the truck and that operator said it was open until 5 pm. When we got to the site at 4:45 it was closed. Trying to login to use the u-haul self checkin was a nightmare. It didn't work even after following the troubleshooting instructions and then we sat on hold for 20 minutes while waiting for assistance. Instead of helping us check in the operator insisted on troubleshooting the application- another 15 minutes. U-haul's self-check in forces you to remove privacy settings buried deep within the phone's settings. U-haul and Trim a lawn need to make sure they sync the operating times. The site needs cleaning materials and a trash can for off hours drop off. In speaking to the site manager, the trash can will be placed out front for use. The site manager could also help by clearly marking which parking lot to use. U-haul needs to design a better off hours check in system or dispense with the charge for not using their self-checkin app. Customers should not be penalized if they do not want to undo privacy settings. U-haul also needs to revisit and revise their review process. A customer should have access to delete/edit/update their review. Perhaps allow customer access for 7 days after written? Also all operators should know when U-haul changes its review policies. All this being said, the site manager has been very responsive and after multiple emails and phone calls and chats, so has U-haul. We will continue to utilize U-haul and appreciate their efforts to improve their services.

Peter B. 
Rating:
5.0

Meghan was very friendly and professional! Happy to help with all our questions. Truly a great service!

KAMIM S. 
Rating:
4.0

Customer did not leave a comment.

DAVIDWILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Expensive compared to Penske

DENIS L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan O. 
Rating:
5.0

Washer fluid needed to be filled, truck was good otherwise. Sign needed by roadway Arizona Ave, difficult to find location.

Jennifer H. 
Rating:
5.0

Megan was a true professional. Great experience.

CRAIG M. 
Rating:
5.0

Very Friendly and Helpful with all questions, Thank you.

THOMASJ M. 
Rating:
5.0

Customer did not leave a comment.

Erik V. 
Rating:
5.0

Customer service was on point and would definitely recommend to people

WILLIAMR S. 
Rating:
5.0

Customer did not leave a comment.

Jules C. 
No reviews have been submitted for this location.

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