Customer Reviews for Trim A Lawn
(U-Haul Neighborhood Dealer)

Rating:

3.0

First….it took about 40 minutes from scheduled pickup to finally get the U-Haul keys! The online system took so long to accept my info that I called thinking something was wrong. Finally, we got approved, but then hand a difficult time retrieving the key! They should prepare you for how long it takes to retrieve the keys. I was 30 minutes late to deliver couches to my client. Lastly, I asked specifically the inside dimensions since I needed to rent a truck big enough for 3 couches not stacked. The length was 15’ across the ceiling, not the floor. We ended up tightly fitting the third in, but was expecting a bit bigger. The young lady in the phone that works at that location was very nice and professional over the phone..

Rating:

3.0

20' truck I rented was very dirty in the cargo area and the front driver side door had to be slammed shut to close properly. Need more staff so there is more than 1 person available to help customers.

Rating:

5.0

I had no issues with this business. Everything went very smoothly. I have used them in the past with no issues.

Rating:

5.0

Staff was polite and knowledgeable. Pickup and return was easy.

Rating:

4.0

Check lighting on trailers at return along with at pick up, so next customer can be assured that the trailer side will work. there are several types of devices you can plug into a trailer to test them without hooking up to a vehicle. Trucks should be rented FULL, that way there is no guesswork.

Rating:

1.0

She never walked out with us to the truck we were charged more after dropping off. When we dropped truck off it was on full

Rating:

5.0

Everything was heat the way it is

Rating:

3.0

I was told by the weekend female employee that I could get a student discount if I called after returning the trailer. 2 hours after returning the trailer, I received a call saying the trailer was not returned. I explained it was returned at noon and inquired about the student discount. I was then told that any discounts would be applied by the pickup location. When I called the location and inquired about the discount that was OFFERED to me, I was connected to a rude woman who insinuated that I was lying about the discount that was offered to me. I never inquired about a discount. The lady who facilitated the transaction asked me if I was a student and said I'd receive a 20% discount if I was a student, which I am. The woman on the phone from Trim-A-Lawn kept insisting that her employee did not offer me a discount and proceeded to state that giving a 20% discount would mean their location would not make money. I then stated, if this is the case why would your employee offer a discount. This woman was extremely rude and made me feel gaslit as she insisted her employee didn't offer the discount that she IN FACT offered. Would not use this location again and will not recommend this service.

Rating:

1.0

Unable to locate ANY person to drop off the equipment to in person. Tried MULTIPLE locations. Most would not answer their phones or respond. Customer service can only recommend "just leave it". Not just Trim A Lawn but EVERY Haul "dealer for 50 miles!! Where is the personal customer service? Competing companies were much more professional. This was completely unacceptable and wasted a great deal of my time. Never again.

Rating:

3.0

Good service

Rating:

5.0

Nothing. All good

Rating:

3.0

None of the owns I secured in my rental were in the truck - appliance dolly, blankets. The facility was not open (7 am) so I could not get them. This greatly impacted my moving experience.

Rating:

5.0

The vehicle was very clean and comfortable.

Rating:

2.0

First the receptionist has very poor people skills. Did not seem interested in answering questions. There were inky a very few vehicles and only on to rent when I got there. The office location was very difficult to find as it had moved since the last time I rented.

Rating:

4.0

Be polite and curious

Rating:

5.0

Excellent service!

Rating:

5.0

Professional and Friendly! Thank you

Rating:

5.0

I came in after closing at night. The lighting in the parking was sufficient

Rating:

3.0

Computer based processes are very slow.

Rating:

5.0

Transaction was smooth, location is very accessible and in central area of town.

Rating:

5.0

Megan was amazing to work with 5star experience

Rating:

3.0

The truck had engine problems and what felt like a suspension issue. Additionally, after fueling up the truck, I was charged an additional fee for fuel, even though it was returned with more fuel than when I took it.

Rating:

5.0

Employees very friendly and willing to accommodate highly recommended

Rating:

2.0

I asked for some simple tips on how to hook my car up and either she didn't know or didn't want the liability, but she just sent me a video which wasn't worth my time to watch. One of the safety chains was missing the hook and a make shift open chain link was attached instead. Finally, my wife ask to use the restroom before we left and she was told no, there was no public bathroom. Not the best service as far as I'm concerned. I would drive out of my way to go somewhere else.

Rating:

5.0

Had a hard time getting ahold of someone to check to see if they had the item i was looking for..

Rating:

3.0

The shop didn’t really have a sign. The facilities are clearly being renovated snd didn’t look nice. Friendly staff though

Rating:

5.0

Nothing, easy in, easy out, I always come to this location

Rating:

3.0

I didn't feel safe with the drop off box on a 4×4 post. Scary actually prefer to have a person there to give keys back to. Otherwise alot of parking room for uhaul business, well lit up and great location. So overall good!

Rating:

3.0

Make sure a 2" hitch ball is stated as mandatory for usage of your hitch on your necessary equipment. I had to scramble to find one at the last minute. Not a great experience.

Rating:

1.0

provide requested equipment customers pay for. remotely attempt to clean last persons trash, food, used covid masks and other items from the cabin including the center console which looked like it had been used as a garbage can by multiple drivers.

Rating:

1.0

The truck needs a alignment

Rating:

3.0

Drop off in parking lot with a key drop box.

Rating:

1.0

Despite my online reservation requesting an in-person pick-up location, my pick-up location was changed three times in one week, and changed to a cell phone-only pick-up. I was hesitant to agree to a cell-phone activated pick-up, since my phone has reception issues in Northern NY, but a customer service representative assured me that I'd be able to call someone to complete my pick-up if my phone did not work. That was not the case. When I went to pick up the truck at the third location and was unable to do the cell phone pick-up, I called customer service and was told there was no other option--after spending hundreds of dollars on a plane ticket and flying to NY for the sole purpose of picking up that truck on that day. In addition, I was charged for moving blankets that were never provided.

Rating:

5.0

Very easy rental.

Rating:

5.0

Great equipment at a fair price. Excellent customer service.

Rating:

5.0

Nothing, always pleasant

Rating:

5.0

Easy access, very conveniently located, friendly and efficient pick up service.

Rating:

1.0

This location business was supposed to be OPEN until 3:30 PM. When we arrived at 3:00 PM with the UHaul Truck to return it (Drop it off), there was a hand-written note scribbled on a piece of paper, taped to the door, that said they decided to close early for the day and told us to call 1-800-U-Haul to arrange the drop-off. We expected to deal with actual personnel (a live person) and instead got a true RUN AROUND, a stress-inducing HASSLE which should never have happened. Using UHaul was a mistake. This whole experience was absolutely terrible and anxiety-provoking! Never again. I tried everything to prevent the experience we had and yet it still happened to us. Such a negative experience for me and my entire family. We did NOT need the added stress on an already very stressful day. I would never recommend UHaul to anyone I actually like. Ridiculous that they made this rental experience this difficult, time-consuming, and miserable. Not cool. I don't know how they remain in business putting people through this much trouble for one simple rental.

Rating:

3.0

Truck was great. I was told there might not be blankets or cart available so I bought blankets, $55 for ten, then on rental day they were both available. This is a supply chain issue but I had to pay for blankets twice. I was able to borrow carts and North Country Movers who were awesome had their own. Overall good experience but better communication on supplies availability to agents and customer would be advisable. The checkout and checkin employees were fine.

Rating:

5.0

I was nervous to drive the 9' Cargo Van since I've never driven a vehicle which relies on the side mirrors. It took just a few minutes to get get familiar with and then it felt like I'd been doing it for years. Vehicle was fairly new, no issues, pretty clean, no damage. I picked up before hours and it took about 20-30m to do the self-pickup via their app. Make sure you have the app downloaded and an account already signed in or it's gonna take you even longer. They WILL verify your contacts so makes sure they're available at that time. The staff were nice and the pickup was easy. Dropoff was easy too. I had issues fueling the vehicle. Overall great experience.

Rating:

2.0

The phone number I was given for this location in the confirmation text from UHAUL was a disconnected phone line. The same phone number was listed for this location on Google. After waiting on hold for 15 minutes with the regional number, I was told that this location was moving soon, but it’s a bit ridiculous to disconnect the phone several days before actually moving.

Rating:

5.0

ALL WENT WELL

Rating:

1.0

I was switched from the Aubuchon location to this one last minute. I was never told that I could not pick up at the time that I had scheduled because they open later then expected. We were supposed to pick up at 8:15am and then found out this location opens at 9. We waited over an hour and a half before finally calling the “800” number for uhaul. The person was supposed to be in the office at 9am and didn’t show up until 10:15am. The lady was then incredibly rude to us, demanding we move our car from a parking spot. The car was parked in a spot on the side momentarily until my fiancé was in the truck and ready to go and then I left in the car. Horrible customer service and rudeness by this location and I will never come to this location again.

Rating:

4.0

Make sure someone is inside the store when we bring back our vehicule

Rating:

5.0

Super easy to put a request in and return the trailer. Very impressed.

Rating:

5.0

Easy-to-use

Rating:

5.0

It was a great experience!!

Rating:

5.0

Best Uhaul location I have ever seen. Clean, attractive and very well located.

Rating:

5.0

Excellent customer service answered all my questions in a very professional manner very polite Thank you

Rating:

5.0

Excellent service. No improvement needed

Rating:

5.0

Excellent service; no improvement needed