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Jamie C
Customer Reviews for Trinity Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements.needed
Randy BTracy was great. . .
Arnold RTell the woman that works there to not change how Uhaul does business just because she is taking her kids to 6 flags and leaving at 130p. If a person needs it for half a day and she tells you to keep until Monday and then tried to charge me for 3 full days was unacceptable
RUSSELL GCustomer service excellent
Reketa GGreat job!
Craig KI want to highly recommend this location. Ms Tracy Beckett , On Site Manager was outstanding. Excellent customer service, will work hard to see that the customer needs are met. Again go see her at Trinity U-Haul at 3255 Keller Hicks Rd., Keller, Tx. 76244. Phone is 817-431-3999.
Pass TThe best place, I've ever rented from.
Kevin HBoth ladies are awesome
junita eThe check engine light is showing on the truck. I also felt that the transmission was slipping a little when accelerating.
Nancy WWe had a wonderful experience with Traci. Just before we arrived, she had injured her hand. Even though she was seeking medical assistance, she still helped us complete our check in and get our truck. I think she had every reason to close for the day and tend to her own needs. Instead, she continued to help us and then another person after us! I will certainly use this location again.
Joann NOur truck was not there, even though I confirmed via telephone the day before, asking them to please call us if the truck was not returned in time (20 hours before our reservation). When they finally returned the truck, it was checked over quickly and the dolly was not tied down, which WE were charged for. We returned it 24 hours after we got it and were charged for two days rental because it was not returned prior to our reservation time. We asked to use the truck for the extra day since they charged us AFTER WE LEFT and we had to go back up there. They said it was already rented out. Then they charged us for gas. It was returned with more than 1/4 tank, which is what it had in it when we rented it. All in all, we paid more than double what we should have. We will go with Penske next time.
Jennifer BBlack Lady Manager was outstamding
prince wShe is amazing
Daniel NI told the lady about the situation and she said “that is fine, I will make sure you don’t get charged with an extra day” and once again, I was charged an extra $67.
Taylor BAgain Tracy provided excellent customer service. She remembered me upon check in and greeted me. Tracy was under incredible stress with multiple phone calls and customers coming in to pick up rentals. She never broke a sweat and everyone was helped. Tracy hooked up our trailer with lightning professional speed. She's a treasure to your company. Out of this world service on a consistent basis. Because of her we keep renting at this location.
Angela BThis was the worst pick up in Texas! We were there over 4 hours they had the wrong equipment. They wanted us to drive 3 hour to pick up right equipment. They tried to blame us for the mix up when we had proof of the proper car information was correct. I’m so glad this was a one way trip.
Christina WTracy, the on site manager is awesome!!!! Hire more like her!!!!!!
Rick WApp doesn't work for self pickup and counter office doesn't know how to solve problems. Never keeps resources such as forniture dolly inside the truck as booked online.
Elvis FThe ladies that I had the pleasure of doing business with were great.
Frank BPut nicer workers at these locations
Kelvin MRate online was $171 plus taxes and insurance. When we picked trailer up rate was increased over $20. Bait and switch.
Jason GNothing, keep what your doing , your doing a great job!
Paul GQuick and easy rental, we only needed the trailer for a hour to pick up our new dryer. Everything went smoothly
Michael KLorene was amazing! She was so helpful and patient, as it was my first time renting a truck! I will definitely be using this location again because she was fun to work with, it’s near my home and the truck was in great shape!
Trish HI got a very rude call from the UHaul insurance company accusing me of wrecking the Uhaul in an accident in New Jersey this week. I told the insurance employee I had barely driven the car 40 miles and the truck never left Fort Worth. Finally after questioning me some more she admitted it was a mix up somewhere in the reporting paperwork. I had told her at least 3 times I did not wreck or damage the truck. I probably won't rent from this location anymore. I'm afraid l will get a fine for an accident or damage I was not part of.
Melody HN/a
Traf CAwesome service
Dan HGreat, pleasant and easy experience!
Kristopher KThe problem was the van has service issues (stabilitrac warning) dinging every 20 seconds, plus the driver’s window got stuck halfway. The app also had hot keys that didn’t work, nor could it find my location even after I fixed my settings
Jonathan KOverall good experience.
Jeff VGreat experience!
Evan REverything is fine
Samson UNo problems! Very Satisfied
Doug ATruck was dirty, inside and out, the front desk lady was rude. We came and brought it back an hour late because of traffic that day and she charged us for a whole other day and said she charged us for a whole new day because we were an hour late bringing it back. Then someone came right after us and rented it. So essentially she two rentals but on one truck for the same day. When we asked who we could speak to she said no one will help you because it’s in the contract. “I can charge you for another day for being even just a little late”. I said I bet cooperate would try to help and she said “no, they can’t help you because you were late”. When we first picked the truck up she didn’t even know how much fuel the truck had, and she said it was clean and ready but the outside and inside looked like it came from a long drive through the country. I’ve rented from uhaul many times but after this experience I won’t come back.
Danny MOn line check in was a little confusing if you want to pay with multiple cards
Wayson MGreat people to deal qwith and it was an easy pick up and drop off.
James LTracy and her team had the equipment I needed to address my move needs.
Ed DTracy was outstanding! She really helped out when I needed an extension on my truck rental.
Edward DReally friendly and helpful manager, highly recommended
Alex KI'm not really sure. Everything was on point and accessible.
DAVID JTracy provided excellent customer service. She thought my every need for my rental. Loaning me a lock and rope for my trailer. I can't believe her kindness and professionalism. She even saved me more money by suggesting a easier trailer return for me. Kyle the District manager was totally in on the great customer experience by hooking up our trailer in the pouring rain. Thank you so much! I wish every place was like this Uhaul. I will return!
Angela BPrevious comment should be ignored as I did receive receipt.
Maryann PDuring my rental, the DFW area had one the heaviest rain storms we have had in years. The truck had very bad wiper blades. Addionalj
Kelly RWhen she saw me about to order an Uber on my phone, the very nice lady on duty asked where I live (about 3 minutes away, literally), she said, "Don't worry about that, I'll give you a ride." This location rounded off a very good experience that started when I picked up the truck in Bossier City!
James HTanto el transporte como la atención al cliente fueron muy buenas.
Rafael VI have never had a BETTER drop off or return experience. For U-HAUL.....Estimated fuel refill.... I put a gallon over the estimated amount an was still short by 4 gallons which I was charged for.
ANTHONY CRude employees. Unprofessional, and then overcharged me. Which I disputed. Charges are unclear on bill. Why didn’t she charge me for the 15.00 insurance while I was in her store? She swiped my card…. This whole this was a complete mess for me. From the start and her rudeness. Seriously thinking about using home Depot next time I need a truck.
corinne hNothing. Process was very efficient and simple.
Jorge CThis process was easy and fairly priced for doing this last minute.
Muhammad M