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Maureen W
Customer Reviews for Trojan Storage Of Mokena LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went well until I received my final bill. I drove the 10 foot box truck a total of 8 miles and was billed for 2 gallons of gas. I find it very hard to believe that this truck only gets 4 miles to the gallon. I was charged an extra $11 for this. I get it that $11 isn't a large sum of money but 1) it shouldn't have gone to you 2) if you do this to everyone that rents it does line your pockets with quite a bit of extra cash. Needless to say I'm disappointed with this and will definitely rethink who I rent with next time.
Gary NThe manager was great to deal with. I switched my original rental from a place that was closed on Sunday and I was having a hard time ensuring I could obtain the keys to the truck when that location was closed. I came to Trojan Storage of Mokena and received excellent service all the way around.
James AExcellent customer service. I accidentally left my Ipass in the truck and I got a call within minutes saying she found it and would hold on to it for me until I returned to pick it up!
JASON RNot as much the location, as the online check process.
Barton STruck floor covered with stone dust and some very fine gravel. No pads in pad bag. Dissatisfied with process also. Booked Tinley Park location but was referred to Mokena. Did not get clarification and explanation until less than 20 hours before scheduled pickup. Finally was told pickup at 9:30 am when I could have had it at 8:30
Robert SOne of my main complaints is the condition of the Trucks we rent. They are generally old trucks and in need of replacement. You are charging a lot to rent & we expect much better equipment. Next time I rent I will be requesting we get a newer truck especially when we are doing long distance moves or we will cancel our rental.
Pravin GThis was ridiculously expensive just for a quick move. Advertising $19.95/day and then costing me over $150 after paying for gas is horrible. I had the van for less than 4 hours. I’m very disappointed
TOMEKE OThe vehicles gas tank was stated as full and it was full.
james wGreat customer service, friendly staff. Unit was clean and ready to go. Using the app for check in and checkout is seamless. Really good platform, easy to navigate- well done. This makes the whole process very easy and takes much less time.
Craig Smy second time using them. gloria & richard are beyond awesome personally & professionally.
andrew sCan’t think of a thing. The process is quick, easy and reasonably priced.
David JThe only issue I had was with the after hour drop off-it couldn't confirm my location with my cell phone. Other than that the whole experience was excellent from making the reservation and the ease of the pick up.
Michael PThe truck was very old-close to 100,000 miles. Transmission issues. Charged a cleaning fee??? It was more than the base price of the actual rental. Not happy.
Laura BThe only thing that I was not "happy" about was going from the original Tinley Park store to Mokena due to conflict on your end... that added miles that I was not planning to pay for... it ended up about 1/4 to a 1/3 increase of mileage. If something goes wrong with the reservation on U-Haul's side, I don't think the customer needs to pay for it. Just a thought...
Mark FCan’t think of a thing. Everything is well figured out, and priced very reasonably.
David JFantastic experience, clean truck.
Alan MNone
Anthony MI loved Gloria ❤️
Yvette MNothing
David TThe Mokena location was filled with nice, friendly, and extremely helpful people. Tinley Park set up my location for pickup at Mokena and screwed up the pickup time for a time when Mokena wasn’t open. A lady working within the building not with UHaul called Carlos and walked her through the steps to get me on my way. Still haven’t heard back for the manager Max however
matthew jThe truck was not checked in right away when I dropped it off at 9:00 A.M. It wasn’t checked in till 2:11P.M. I was charged an extra day and had to get that corrected.
James KI was not fan of the "self inspection" concept. I am lucky enough to pay attention and it seemed the car in the pictures was not the correct one. The front had a few missing items which didn't seem right. Also, if there are people who don't want to use it, and just approve everything, UHaul can easily charge these people. I hope this is optional and not mandatory.
Christopher RThe app struggled a bit with the photo's.
Peter SThe requested add one were not inside vehicle so not available. Additionally, the lock wasn’t fully functioning so we were delayed under an hour. Normally not a big deal, except we had elevators reserved for only 2 hours and everything was thrown.
ISELA TEasy return. Friendly
John GGreat Service.
Lana BYour online check in didn’t work for me, I spent 30 minutes on the phone, and finally waited until the store opened. The truck was in fine condition, except when you drive over bumps sometimes the radio would stop working, very annoying.
Peter SClean, friendly and helpful personnel
John AGlad you had a drop off box for the keys because i got there about 10 minutes after you closed was Nice to dr
Alan JThe back uhaul door was frozen shut. And because of not knowing that I hurt my back severely.
Eric HEverything went smoothly. No need for anything to be different.
MICHAEL D“This location was easy to do business with Gloria they were friendly and office clean Kudos to this store.. I would work on the mobile pick after trying to pick up from your location on Duvan Drive in Tinley Park, in which I had to use mobile. Not a good experience at all several calls till I asked if I can just go to the store that was great to be able to do. However, themobile option needs to be used for returns ONLY. If you didn’t have a 24/7 line and this location was not open I would not have been able to complete my need for U-Haul. Saturdays are high move days for people and there needs to be someone at ALL locations even if it is for 4 hrs. You guys have been around for along time so to close on a Saturday mornings not a good.option, people like and will continue to need face to face options.
Terry lThe person who was working by the name of Richard was not in the building when I came in for my 12:30 PM pick up. He came into the building at 12:40 PM from outside. Nobody was there to help me with my rental while I waited. I ended up being late to my pick up. Poorly managed.
amber bNot much the place was clean the van was clean and Carlos was great.
Peter SNothing everything was fantastic
Karen DGreat U Haul experience! Thanks to the Trojan Team! Donna Emery
Donna EHad problems with linking order to account and had wrong location on reservation. To call customer service wait time was a minimal 20 minutes even at 11 pm and 7 am on a Saturday. Would not do the 24/7 self pickup and drop off again.
Tom DGreat Service.
Dennis BThis facility is spotless! The staff is doing an excellent job in keeping it very clean and comfortable. Richard and Gloria were very helpful and professional. I highly recommend this location.
Christine RTrojan Storage service was quick, friendly service. Van ready right away. Good condition and clean.
MARK VDo not rent from Trojan Storage in Mokena, IL!
Duane PPaper debris in back of unit
Joseph WDrivers door would not stay closed. Could shut it but kept my hand on the door to make sure it didn't open when I was driving. Told the manager and he said he would get it repaired I told my opinion that it was a safety hazard If I would have known that the door was like that I would not have rented it. I found out to late.
Thomas MEverything was fine, good service.
Clarence LClean the truck between rentals. I had to sweep grass and dirt from the van rented before I could put the furniture in it.
Michael SVehicle was on safe to drive driver's door will not close properly drivers window fell out almost caused an accident I had to hold the window from going onto the pavement while I was driving with one hand trying to turn the turn signals and to get over into the emergency shoulder I called the rental agent they said it was U-Hauls problem not theirs you should address this immediately before someone has a serious accident with that vehicle thank you
david aI rented the truck for 4 hours but unfortunately lost almost 45 mins of that time due to the fact the truck was in a gate and a code was needed but no email nor text had a code for the gate so lost that time. When I tried to explain that to a couple customer service reps neither of them helped us out with the 45 mins that was lost, all they kept saying was it needs to be returned by 11:30am. I would not use or recommend Uhaul ever again!
Russell RLocation was clean and workers were professional. Vehicle had a clogged air filter and did not run properly and wipers did not work….and of course it rained! We will not use u haul again.
Karen KGreat Service
Carlos DI was billed a $25 CDW charge that I never asked for. I was never asked to sign or inital anything in the store. My time of my return is wrong on my reciept that makes it appear I had the truck longer than 24 hours and the return miles are wrong. I took pictures of my return miles and the time in the truck when I returned.
Steven L