Dispatcher was friendly but lacked experience with one-way rentals. Fortunately she had a person to call and get directions. The truck was clean and ran well, but it leaked motor oil.
Richard B
Customer Reviews for Trojan Storage Roseville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great gals smart and easy to deal with
John LManager is professional n very knowledgeable very helpful
Matthew MJackie at Trojan Storage was above and beyond helpful.
Analicia GGreat service. Thank you so much 😊
KAREE RVery accommodating and greet us with smile. Easy to transact with and able to render service with satisfaction
ALVIN DHelpful staff, professional and personable
christine mNothing, you guys were terrific!
THOMAS HI’ve rented trucks, vans, other equipment from this location several times and have always had very positive experience.
Susan AMy experience was great. The woman at the counter could not have been nicer. She is the perfect person to represent Uhaul.
Michael SGreat customer service is provided from this location. Great experience.
Shannon WEquipment was clean but there was some unnoticed vandalism to the vehicle rented. Some vehicles are at risk where they are stored. Need a more secure parking destination.
David THours are too restricting for a Sunday - closes at 4:00pm. I arrived at 4:15 but was still charged an additional $20 for after-hours return even though I completed the return through the UHaul website. Also, the return instructions are confusing as the first page instructs you to insert the key into the return slot, but then it instructs you to obtain the mileage and fuel level - how are you supposed to do that if you've already dropped the key into the slot?
Ben LHi, at this moment I'm not sure how you could improve customer support and satisfaction, largely due to your team, and manager Barbara Frisbie providing me great support, answering all my questions and walking me thru the rental process in the most upmost professional and helpful manner, The equipment and facility are top notch, the rental truck I rented was clean, operated well and based on Barbara's recommendation was the perfect size truck/van getting the job done in one move. Overall, I give Barbara and Trojan Storage an A+ and will recommend your business to all my family and friends that require moving and storage services. In fact, your business is now my "go to" when in need of moving vans and rental spaces. Thank you! Michael
Michael NBarbara was very professional, answered all our questions and made our rental super easy. Thank you Barbara.
Yesenia AEverything was perfect
Mohammad HStaff was kind and helpful.
David MToday was are second time using this location. Everyone is so nice. I highly recommend them.
Cindy OGreat and friendly people… Especially Jackie! She was sweet and kind… and super friendly…
Irma AGreat gal working the center. She was extremely pleasant and the whole deal was awesome!
Catherine SGreat experience with this personnel
CAMILLUS URented it for 8 hours but only used it for less than 3 hours and paid $50.56? Expensive I might try others next time
Ferdinand UIf ever I need another rental, I’m definitely going to go to Trojan. Excellent experience.
Anita MTrucks front and windshield were quite dirty. Starting with a clean windshield would be great, particularly when the driver's sun visor has been torn off!
Michael WGreat customer service
Katie GAttending staff on the counter was very helpful and polite.
Gurpreet RNothing. Everything so smooth and easy. The most pleasant wonderful lady I’ve ever encountered doing a business transaction.
RHONDA WThe gal at the front desk was very helpful and friendly.
Joette MEverything went very well so no suggestions for improvements.
Dolores NI can't think of anything... This location is great!
James BAmazing customer service
Terry DChange nothing!!!!⭐️⭐️⭐️⭐️⭐️
Buddy Peverything was perfect. thank you
RUSSELL FI did the drop off return on the Uhaul app. The app had a glitch which prompted a call from Uhaul the next day inquiring if the truck was returned. A follow up call with the rental facility cleared the dilemma.
Jeri MThe employee who helped me truly was so incredibly pleasant that interaction with her made me smile even though I was in the middle of the most unpleasant chore, moving… hold on to her U-Haul and she deserves to be rewarded! A raise or fat bonus?😉🙃
Jamie WIt was great! Easy to access at 8:00 am. Truck was out in the parking spot, key was in a lock box and then all you do is just use your phone to follow the steps in order to unlock the box. Returned the keys to the lady at the Uhaul location and then I was charged less due to not using the blankets I ordered. Great overall experience!
Tyler NThe staff at the location was very kind and knowledgeable. The vehicle was clean and properly maintained. If I need a vehicle in the future, I will not hesitate to use them again.
Glenn HNothing. Van was ready and clean. The attendant checked on us even though we did mobile and was very friendly. No issues with vehicle, pick up, or drop off
STEFAN RI would use the place again
Colleen VNothing needed, Barbara did a great job.
Jason CNothing we always get great service. We just love Barbra she always has a great attitude and very helpful. She is makes an effort to get to know you and puts our moving stresses at ease. We will continue to rent trucks or storage whenever we need it and refer friends and family
Darla CAbsolutely thought the office staff was friendly and helpful in working with me in making my move a success. Thank you
Michele SI will be renting a truck beginning on Dec :)
Michele SOutstanding service.
Aram HFriendly front desk staff. Good overall process, no waiting.
mark GIt was my pleasure to write this. I always go to this location because Barbara the manager there is always so polite, professional, very friendly and always happy. I always tell co workers and my staff to go to her location. Thank you Uhaul and Barbara for a safe and great rental.
ANTHONY CBarbara very helpful on the phone and when we picked up the truck.
Kathy RI can't remember her name unfortunately, but the lady at the front desk was VERY helpful to me and my mom. I am moving into my first apartment, and the rep was so quick to provide us with answers to all of our questions, and congratulate me on my next step! This made the move-out process that much more fun, and exciting, and worry-free. Thank you so much!!
Breawnna HNothing! This was one of the best and easiest UHaul experiences I've every had. Thank you,
Antonio RCustomer service was amazing!!!
Evie WHighly recommended. Chris was very helpful and accommodating, great customer service, fast and reliable.
Sherman CHard to believe I used 9 gallons of gas to go 36 miles. But I topped it off anyway.
Bill DHonestly fix the stupid app and webpage that 24/7 crap is a joke if it weren’t for the employee having a heads up to see me outside struggling I would have say there forever. Your employee is what saved your rating she was great and fast had everything done in flash.
Denee C