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Carrie E
Customer Reviews for Trooper Pawn and Gun LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
Shawn CGreat service top-notch!!
timothy cThey are awesome and always make sure they cover everything you might need
Jennifer PBest place to rent! Everyone is awesome!
Jennifer PWas a great experience we just didn’t know to get a bigger one lol
SHARMAGNE GThey where very helpful and friendly. Will definitely use them again.
scott rFix the door. Was difficult to close as its bent.
JAMES GThey overcharged us by $600
JAMES SPerfect and pleasant experience. Thank you !
Bobby WEverything was wonderful
KEITH JExcellent customer service and friendly staff.
Paul pService excellent. Randy Yusuf is very friendly and accommodating.
Johnny RN/a
Darmaine SThe people where very helpful and it was easy to get my 20 foot UHaul
BRYAN SFelix was great help 👍
THOMAS SFriendly and professional people that take care of their customers. Highly recommended.
Michael RI have rented from Trooper Pawn twice in the last few months. Their service has been excellent both times, and I expect to use them again. Maddie was the agent who helped me book this rental, and she was both helpful and friendly.
Brian OExcellent service and vehicle ! This was my second time patronizing this location in the last two weeks. A-1 !
William LThis location I have used several times in the past . They are always kind ,courteous , and respectful. The trailers have always been clean and in great shape. The employees are great people here.
John GMy reservation at Uhaul BelAir was moved to Uhaul Semmes without letting me know. Why not advise the customer of this change ahead of time so we can go straight to the right location ? All 3 staff at Trooper Pawn and Gun LLC (Semmes) were very helpful and friendly. Fixing a low tire pressure issue on the spot before departure. Recommended !
Johannes SAmazing people. Madi is amazing
Madison wRepresentative was friendly and knowledgeable. I had no problems with U-Haul. I highly recommend this business.
yvonne CPut cruise control in the trucks 🙂
JOSEPH MThe Uhaul representative didn’t have a good attitude. He acted as though we didn’t belong in his store. He made us feel very uncomfortable when we entered his store. I would NEVER visit his store for a rental or other products. He needs to learn how to deal with customers that you looked different than him.
Johnathan AExcellent service! I will definitely come back here for all my uhaul needs!
James BI love u haul
JOHN JSuch a friendly group of folks there. I’d do business with them any time
ROB SIt was fine to me. Didn't have any problems.
Peggy HAfter filling out online information and conducting the online check in...it made it a very simple process and drop off was effortless . This location definitely needs some utility Dolly's....they didn't have any for the customers. No fault of their own. 5/5 rating.
derek vVery friendly no problem
David HAll was good
Terry BThe people that deal with uhaul customers are awful.They have over charged me and the manager at the store hung on me.
todd mGreat customer service
Margie PFriendly, but didn’t check in my return at that time.
Mark TThis was another good Uhaul experience for me. I recommend them.
michael wThis place/men were very nice and helpful! However, this was not the place that was on my order. When I arrived at the correct place, they told me that they didnt do it anymore. I would have to take it elsewhere. Would have been nice to know this ahead of time.
Wendy ADropped off truck on afternoon (3:45pm) of day it was rented. Trooper Pawn & Gun was closed even though Saturday hours were listed as 9am-6pm!
Stacy DChecking my banking balance I saw the U-HAUL undue charge of $189.90 (two times is the correct amount). I contracted a 15' Moving Van last Saturday 2/21. Pickup 10:43am and drop off 5/22 10:00am. Order #10978029 I do not agree with the invoice sent and debited from my card (see attached). I agree to the additional payment of 9 miles more than the initial condition, changing from $91.86 to $94.26. I request appropriate adjustments and a refund of payment. Thank you, Ricardo Luz 251 225 2862 ricardo.luz@arcelormittal.com
ricarto lStaff was extremely helpful
Paul DI will never get a U-Haul from this place again they screwed me over so bad. I turned my key in and the dolly into them that same night and they didn't check the truck in until like 2 weeks later and then try to charge me for all that and charge me for stuff that I had nothing to do with. Again I will never ever get a truck from them again and I will tell people not to get a truck from them either they're crooked.
Melissa MIve rented a trailer twice now, and both times I was extremely happy with Troopers customer service and the trailers were in great shape.
Kevin B