Customer Reviews for Trooper Pawn and Gun LLC
(U-Haul Neighborhood Dealer)

218 reviews

8965 Moffett Rd   Semmes, AL 36575

(251) 721-9664

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 721-9664

8965 Moffett Rd
Semmes, AL 36575

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly no problem

David H. 
Rating:
5.0

Customer did not leave a comment.

DONNA I. 
Rating:
5.0

All was good

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Lilia W. 
Rating:
5.0

Customer did not leave a comment.

jimmy K. 
Rating:
3.0

Customer did not leave a comment.

Donna N. 
Rating:
5.0

Customer did not leave a comment.

Connie S. 
Rating:
1.0

The people that deal with uhaul customers are awful.They have over charged me and the manager at the store hung on me.

todd M. 
Rating:
5.0

Customer did not leave a comment.

Sonya M. 
Rating:
5.0

Customer did not leave a comment.

Kiandrea W. 
Rating:
5.0

Customer did not leave a comment.

AnnMarie C. 
Rating:
5.0

Great customer service

Margie P. 
Rating:
4.0

Friendly, but didn't check in my return at that time.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

ALOYSIUS O. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

Roberta R. 
Rating:
5.0

This was another good Uhaul experience for me. I recommend them.

michael W. 
Rating:
5.0

This place/men were very nice and helpful! However, this was not the place that was on my order. When I arrived at the correct place, they told me that they didnt do it anymore. I would have to take it elsewhere. Would have been nice to know this ahead of time.

Wendy A. 
Rating:
5.0

Customer did not leave a comment.

martez J. 
Rating:
3.0

Dropped off truck on afternoon (3:45pm) of day it was rented. Trooper Pawn & Gun was closed even though Saturday hours were listed as 9am-6pm!

Stacy D. 
Rating:
3.0

Checking my banking balance I saw the U-HAUL undue charge of $189.90 (two times is the correct amount). I contracted a 15' Moving Van last Saturday 2/21. Pickup 10:43am and drop off 5/22 10:00am. Order #10978029 I do not agree with the invoice sent and debited from my card (see attached). I agree to the additional payment of 9 miles more than the initial condition, changing from $91.86 to $94.26. I request appropriate adjustments and a refund of payment. Thank you, Ricardo Luz 251 225 2862 ricardo.luz@arcelormittal.com

ricarto L. 
Rating:
5.0

Staff was extremely helpful

Paul D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Bonnie D. 
Rating:
5.0

Customer did not leave a comment.

Kenyatta D. 
Rating:
1.0

I will never get a U-Haul from this place again they screwed me over so bad. I turned my key in and the dolly into them that same night and they didn't check the truck in until like 2 weeks later and then try to charge me for all that and charge me for stuff that I had nothing to do with. Again I will never ever get a truck from them again and I will tell people not to get a truck from them either they're crooked.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

JOE B. 
Rating:
5.0

Customer did not leave a comment.

Donella B. 
Rating:
5.0

Ive rented a trailer twice now, and both times I was extremely happy with Troopers customer service and the trailers were in great shape.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Great customer service and support. Thank you

Mohamed H. 
Rating:
5.0

Great experience

Eddiie Dale R. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Nothing. Everyone was friendly and helpful.

Russel S. 
Rating:
5.0

Customer did not leave a comment.

JEANESHA W. 
Rating:
1.0

This location charged me almost 400 dollars for a uhaul claiming that it was damaged when I took it for less than the mileage I rented it for.

estefania R. 
Rating:
5.0

Great service

Mugisho M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

HUGH L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
1.0

Customer did not leave a comment.

darnell N. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

Fredrick B. 
Rating:
5.0

Customer did not leave a comment.

DEBORRAH G. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Make check in ( the calling of the references) the day before instead of at pick up. We lost 40 minutes waiting on that.

Randall L. 
Rating:
5.0

Very professional and knowledgeable, service was outstanding, would highly recommend

Norbert Z. 
Rating:
5.0

The only place I rent from. Awesome customer service. 10 stars 🌟 plus!

MARY W. 
Rating:
5.0

Customer did not leave a comment.

Edward J. 
Rating:
4.0

Customer did not leave a comment.

HUGHALAN L. 
Rating:
5.0

Super friendly staff

Patrick T. 
Rating:
5.0

My only gripe is that this pickup location was 30 miles from where I originally wanted and scheduled a pickup. That put me pretty far behind schedule.

DJ S. 
Rating:
5.0

Customer did not leave a comment.

HUGH L. 
Rating:
5.0

Customer did not leave a comment.

elbert P. 
Rating:
4.0

Customer did not leave a comment.

JEREMY S. 
Rating:
5.0

These guys were awesome. Starting with the lady I first talked to and reserved the u-haul, down to the gentleman that did the contract. They were all very professional, something you don't see much anymore. I will definitely do business with then again and check out their other items.

SHERYL H. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Customer did not leave a comment.

JoAnn L. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Kristy W. 
Rating:
5.0

Customer did not leave a comment.

AARON G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

PAMELA J. 
Rating:
5.0

Customer did not leave a comment.

Sal E. 
Rating:
5.0

Personal were very professional and helpful. Great service!

steven N. 
Rating:
5.0

Customer did not leave a comment.

TRAVON L. 
Rating:
1.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
5.0

Everything was great and professional.

SHARON D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Brantley R. 
Rating:
5.0

Customer did not leave a comment.

GENIA G. 
Rating:
5.0

Customer did not leave a comment.

CHELLERIOUS J. 
Rating:
5.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Customer did not leave a comment.

AMANDA D. 
Rating:
3.0

Interior was very dirty, had to go to off site lot to pick it up and the “internet check in” wouldn't allow me to upload photos of the damage or the interior of the Unit.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
4.0

I plead the fifth

Alan L. 
Rating:
5.0

Customer did not leave a comment.

LATASIA F. 
Rating:
1.0

Forgot our dolly. Then were suppose to reimburse us for some miles after we had to wait an hour for them to open and return to get the dolly. They did not reimburse us.

Payne B. 
Rating:
5.0

Customer did not leave a comment.

REGINA H. 
Rating:
4.0

Very easy process. Agent was friendly and knowledgeable.

Michael B. 
Rating:
5.0

The gas gauge needs to work better. I put $20 of gas and was told I didn't put enough in. Charged another amount of money. The amount per mile is high. The clerk was very nice.

Charlotte G. 
Rating:
5.0

staff very helpful

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

freddrick D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
2.0

The front passenger tire was really low. It sounded bad, took a while to shift gears. I thought it was going to break down but it didn't. The people were nice at the rental place.

JEAN H. 
Rating:
5.0

Customer did not leave a comment.

Jesus C. 
Rating:
5.0

Great always nice.

MALAREY G. 
Rating:
5.0

Customer did not leave a comment.

Kendra S. 
Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

JUVETZY M. 
Rating:
5.0

Customer did not leave a comment.

Sharena R. 
Rating:
5.0

Great customer service!

Adam M. 
Rating:
4.0

Customer did not leave a comment.

Luci W. 
Rating:
5.0

everyone was so nice

Margaret B. 
No reviews have been submitted for this location.

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