Customer Reviews for Truck And Trailer Sales Of York County LLC
(U-Haul Neighborhood Dealer)

63 reviews

1599 Filbert Hwy   York, SC 29745

(803) 628-5323

Hours

  • Mon–Fri
    9:30 am–5:30 pm
  • Saturday
    9:30 am–2:30 pm
  • Sunday
    9:30 am–1:30 pm

Services at this Location:

Contact Us

(803) 628-5323

1599 Filbert Hwy
York, SC 29745

Services at this Location:

Hours

  • Mon–Fri
    9:30 am–5:30 pm
  • Saturday
    9:30 am–2:30 pm
  • Sunday
    9:30 am–1:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Make sure customer understands the full hand gas gauge and that some trucks are nor very gas efficient. 4 miles to a gallon in our case still felt like on final fill up truck was not full as told by rep from beginning is why only traveling 31 miles led to low mileage experience

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Lashanda F. 
Rating:
3.0

Customer did not leave a comment.

Ivan I. 
Rating:
3.0

The location was a very simple plywood building with no bathroom facilities. The young lady running the office was quite nice.

NORMAN R. 
Rating:
5.0

Customer did not leave a comment.

jason L. 
Rating:
3.0

Customer did not leave a comment.

Ivan I. 
Rating:
5.0

Customer did not leave a comment.

turner S. 
Rating:
3.0

Long wait, over an hour. Unorganised

Brett C. 
Rating:
5.0

Amazing ! Courtney is super friendly, and goes above and beyond. Answers all your questions.

Lewis F. 
Rating:
4.0

You did a great job

Chris E. 
Rating:
5.0

Customer did not leave a comment.

Beverly Z. 
Rating:
5.0

Nothing. Easy process ang great hospitality.

Christopher B. 
Rating:
5.0

It was exceptional already

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Felipe A. 
Rating:
5.0

don't need to improve anything.

William G. 
Rating:
5.0

Felt Very Welcomed! Courtney “i believe the boss lady” was Awesome! Very friendly and all around good customer service! Thank you.

Lewis F. 
Rating:
5.0

Customer did not leave a comment.

Ivan L. 
Rating:
5.0

Nothing

Kelly W. 
Rating:
1.0

Order to furniture dolls and hand truck and company had non in stocks for rental. Had to ho buy both from lowes to move everything out of the house we where renting for.

Faith S. 
Rating:
3.0

Customer did not leave a comment.

Travis F. 
Rating:
2.0

Return agent didn't even get up. Told me to park it somewhere out of the way and she would check it in later. Asked about pads or other info for return and nothing. Parked the trailer unhooked and did a video walk around including the inside to protect myself. No customer service on this end

Chris M. 
Rating:
5.0

N/A

regina A. 
Rating:
5.0

Customer did not leave a comment.

Dwight H. 
Rating:
5.0

Customer did not leave a comment.

Tom J. 
Rating:
5.0

Customer did not leave a comment.

regina G. 
Rating:
5.0

The people at the rental location were very friendly, nice and helpful.

David H. 
Rating:
5.0

Amy was fantastic she was a sweetheart.

Luca D. 
Rating:
2.0

We did 24/7 pickup 5/5 wasn't available and had to wait until the AM. 9am associate was running late. We had closing on 5/6, not getting the truck the night before as scheduled caused a lot of issues for our move. Would not recommend Uhaul.

Michael W. 
Rating:
4.0

Customer service was great. No issues…..

Travis M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Trying to put the gas where it was when I got it was a little difficult. Turns out I overfilled it which was to my dismay!

karen A. 
Rating:
3.0

When we picked up 20' truck it was not cleaned out. We had to clean inside before using. Also the 20' box truck should not be advertised a 20' truck. The “box” part is only 16' 8” and that makes a huge difference when you are planning on 20' of space. So we ended up having to rent another U-Haul trailer to fit the rest of our belongings.

AMANDA H. 
Rating:
5.0

Customer did not leave a comment.

Phil M. 
Rating:
2.0

This location appears to be a shack in a gravel parking lot. The people were friendly, but the location appearance leaves a lot to be desired. I could imagine some people would see it and say I think I'll find somewhere else to go.

Terry B. 
Rating:
2.0

I reserved a truck to be ready for pick up through your app. Halfway there I received a call from your traffic Depot telling need the truck was not ready and they couldn't get a hold of anyone. 30 mins later I got a call that someone would meet me. When the guy finally showed up, I got no apology, no good morning, no nothing realty. When I asked why there truck want ready all I got was excuses... But I'm starting to find this pretty typical of the entire U-Haul experience. I first reserved a larger truck at a location nearby. A day later I got a call that they didn't have that size truck but I could pick one up 40 mins away?!?! WTF?? The website let me reserve it but then it's not there. So I had to do my entire move with a smaller truck. I know next time it won't be a uhaul move - never again!

Scott P. 
Rating:
4.0

Customer did not leave a comment.

Roger B. 
Rating:
3.0

Just a simple drop off, but they were nice and I just parked and left. Easy.

Chad M. 
Rating:
4.0

Customer did not leave a comment.

JEREMY J. 
Rating:
5.0

This location was the best

MARK P. 
Rating:
5.0

This was a simple and easy rental. Caleb was very helpful and nice, he took time to help us get what we needed. When we went back to pick the van trailer up, the service was excellent, they were so easy to work with. We would recommend and use this location again.

Patty H. 
Rating:
3.0

I reserved an 8 am pickup directly with this dealer but got there and they did not open until 9 am. I dud not get off the lot until after 9:30.

FOREST M. 
Rating:
5.0

Customer did not leave a comment.

NATHAN P. 
Rating:
5.0

They were quick to the point and was able to unhook and get back to my life, quickly.

Jerald A. 
Rating:
3.0

Customer did not leave a comment.

ETHAN S. 
Rating:
3.0

Customer did not leave a comment.

LEE A. 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
4.0

Customer did not leave a comment.

Brenda E. 
Rating:
3.0

Entered the wrong information for the vehicle we were hauling. Could not use the trailer no refund. Computer was down at the time we booked.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Chester M. 
Rating:
1.0

I had my pickup time set for 2pm and had paid in advance. My reservation was until the following day at 2pm. I was delayed getting to the location by only 30 minutes (arrived at 2:30pm for my 2pm pickup time) and began the mobile check-in process. To my surprise my reservation had been cancelled. I went inside the “office” and spoke with the woman there, who was in the process of renting my truck to someone who had just walked in. She said that as I had been 30 minutes late, they weren't sure if I was coming and decided to cancel my reservation. I asked her if they have a system in place to call people who may or may not be picking up a reserved truck to check and see if the renter is coming. She said no they don't. She then cancelled the walk-in's rental and told him to come back the following day, and began re-inputting my information. We were delayed another half hour waiting for her to figure out how to un-cancel my reservation and put all of my information back in. This was incredibly frustrating as I had reserved the truck already and put in all the required information online. The only reason we had to wait around is because they decided to cancel my reservation WITHOUT asking me if I was coming. I understand that if I weren't coming and they had an opportunity to rent the truck to someone else, it is a smart decision to rent it out. But at the very least we should have gotten a call to ask if we were still planning to come. I could have told her we were on the way and then she wouldn't have wasted my time nor the other man's time. Let's not forget I was only 30 minutes behind schedule and had paid in advance to reserve the truck for a full 24 hours. We got there just in time to make sure we still got the truck, but if we had hit traffic and been 15 minutes later, my truck wouldn't have been there and she said she wasn't able to find another one for the man who walked in. There wasn't another available truck nearby. So I guess I just wouldn't have had a truck…? I don't live in town so I would have had to drive back in another day just to make up for them cancelling a reservation that I had already made and paid for. These are the situations that make people distrustful of truck rental agencies. I'm very glad I was able to get the truck after all but it was a very uncomfortable and concerning experience.

ALISA J. 
Rating:
3.0

Customer did not leave a comment.

Stephanie T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Thank You Dearly for Your Wonderful Service ...👏

JOHNNY F. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Rep I was working with was super helpful. After a stressful move found out previous uHaul locked in our delivery location so we would have to drop off at their location after I told them twice I wasn't dropping it off where I picked it up. Ashlee at Truck and Trailer was excellent and called them and took care of it for me. Went well beyond customer service expectations. Loved location, easy to get to and looked like an actual rental place! Will be using Truck and Trailer and recommending to everyone I know!

Kathleen A. 
Rating:
5.0

Customer did not leave a comment.

SANDRA J. 
Rating:
5.0

Both of the men were super nice and helped me out a lot, I truly appreciate them working with me.

ADAMIA S. 
Rating:
3.0

Customer did not leave a comment.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

NANCY S. 
Rating:
5.0

Had to wait a bit as the attendant stepped out but other than that it was excellent

STEVEN B. 
Rating:
3.0

Customer did not leave a comment.

MARVIN S. 
No reviews have been submitted for this location.

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