Fix the U-Haul app. It took multiple tries to take the pictures needed to return the truck. It was extremely aggravating to fight the app after unloading boxes all day. If your intent is to make people not use the app, then just delete it. It was an unnecessary hindrance on an otherwise smooth moving experience.Fenton W.
Customer Reviews for Truckes 1 Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the rear cargo area of the uhaul was alittle dirty. overall the truck was clean and well maintained otherwise.the clerk at pick up location was helpful ans quick.scott T.
Customer did not leave a comment.Gregory F.
Staff was friendly and our truck was ready for us upon arrival. Extremely smooth process.Charles V.
Customer did not leave a comment.KEVIN D.
Customer did not leave a comment.Jay S.
Did not know what they were doing.HOLLY W.
Customer did not leave a comment.SALLY LOUISE L.
The invoice that they gave me charged me a certain amount and they took out more from my checking account then the bill was. I got the truck with 3/4 of a tank of gas brought it back and they filled it and charge me full price for filling it. Not happy at all know the owner for a long time very sad that her employee act the way they do.RICK LEE K.
Customer did not leave a comment.AILEEN CATHERINE M.
Great staff simple and easySamuel G.
Good quick check in timeKei L.
Customer did not leave a comment.Aileen M.
Customer did not leave a comment.Chan-Hyung C.
Customer did not leave a comment.Mitchell V.
There was a new peeson and had a hard time Had a hard time taking back finding who's name and number it was under Fortunately a person from Beaverton uhaul helped me even though he was off work and got it taken backSharon G.
Customer did not leave a comment.JOHN STANLEY S.
Customer did not leave a comment.HOLLY T.
Customer did not leave a comment.Bradley S.
Again, great service. Quick and easy drop off.SUSAN MELINDA R.
Customer did not leave a comment.CHRISTY T.
Customer did not leave a comment.Shannon F.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Patrick C.
Uhaul as a whole is a hot ass mess. Shouldn't have to wait on hold for thirty minutes just to talk to someone. Nor should it be forty five minutes to finally find someone that knows where the u box is located when I asked that it be pulled and ready for me to unload at a specific time. Will never use uhaul ever again and will advise anyone I talk to that it would be a regrettable choice to use your company.Julie-Anne C.
Customer did not leave a comment.JOHN LEONARD I.
Customer did not leave a comment.CHARLES L.
Say thank you to SpencerJessica G.
Customer did not leave a comment.Laura H.
Customer did not leave a comment.Thomas B.
Staff person was very helpful and efficient.CONSTANCE IRENE W.
Customer did not leave a comment.CRAIG MICHAEL C.
Kelvin was great. Highly recommend.Adam S.
Vague on how the drop-off would be handled, so I just left the trailer. They were friendly, but I thought there'd be a check-over or receipt or something.Carl W.
Customer did not leave a comment.THOMAS S.
Customer did not leave a comment.Thomas S.
Great customer serviceBRENT H.
Customer did not leave a comment.Aileen M.
Best U-hual experience I've had in my 10 moves in the last 5 years. Warm, funny, patient, helpful employees who greeted me cheerfully, helped me sort out an issue with paperwork, and did everything swiftly. 10/10 would recommend!MEGAN MARIE O.
Customer did not leave a comment.NICHOLAS R.
Digital check in took 20 minutes due to bad internet connection.Lloyd H.
Can't think of anything!Rick M.
Trucke's is the best! So helpful and accommodating and eager to please and get you whatever you need!Melinda W.
The folks at Trukes were awesome! They were so helpful and friendly. I highly recommend everyone to use this location.JUSTIN G.
Easy pick up and drop off Friendly professional staff Best uhaul experience at this locationEdward P.
Make sure the correct truck is there & not full of cigarette buttsMatthew M.
Great family owned business with friendly smiles and excellent customer service.KATHY K.
Reserved over the phone Pickup was smooth Drop off even smoother Great customer serviceJEFFERY B.
Be more clear as to who is receiving the return and what I was suppose to do. All worked out in the end.Kevin L.
Lori attempted to decieve me on the extra insurance for 14 bucks by not disclosing she added it on she had no clue what she was doing. She needs training more so than anybody I have dealt with in a long time.Rick F.
There is no indication this is a u-haul station. The people were helpful (once I called them). But there is no sign on the facilityThierry T.
Customer service was excellent. Don't know the guys name.. Brian? Calvin? But he was polite and personable and took care of business. A pleasure to use this location.Van M.
A better U-Haul sign. I drove by it twice. Otherwise, Keep doing what you're doing!Steven M.
I'd like to suggest for CSR to reiterate which location they can pick up their rentalJenny F.
Customer did not leave a comment.TIMOTHY D.
Customer did not leave a comment.David D.
Customer did not leave a comment.Tom B.
Customer did not leave a comment.Amanda W.
My comments are not for this location, but for U-Haul in general. The fact that I booked and was charged for my truck rental 1 month before my trip and then called 24 hours before and told I wasn't going to be able to get a truck or the auto transport I added on to the order was absolutely RIDICULOUS! We did end up getting a U-Haul truck, but it really put a damper in our trip by not being able to get the auto transport. We were traveling with a toddler and cat. We had to split up our family which added extra unnecessary stress to our trip. I don't think the compensation of not being charged for an extra day (which was something we had to do because of U-Haul not having a location near us for 24/7 pickup) and not charging us for the extra miles (which again was an issue because we had to pickup 39 miles away from our preferred location) is not enough for the inconvenience we experienced by using U-Haul. I would not recommend this service to anyone ever due to the terrible systems you have in place for renting equipment. Next time I would rather pay someone else more money for something more reliable.Rick P.
they were incredibly helpful. installed the ball attachment for me!!!Roberta K.
Customer did not leave a comment.Frank S.
Customer did not leave a comment.LYDIA S.
Employees personable and charming... Efficient and professional... Owners son in pikachu Covid mask particularly.Cheryl H.
Customer did not leave a comment.Jeffrey M.
The floor was filthy with grease like substance which got on the bottoms of our boxes and anything touching the floor, not in an area where I could open up the trailer for a pre rental look inside. It was hitch up and go, staff were very friendly!LORI S.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.sherri A.
The check engine light came on. Also, I was charged for the insurance when I should not have been. I opted out when I reserved. Somehow it was added. This location was VERY slow. I waited around while the rep took a long time to figure out the process. They argued with me when I insisted they remove the insurance charge and then pretended to call uhaul and claimed the charge would be removed despite the fact that it was not.Scott L.
Customer did not leave a comment.James L.
Quick rental and return. OutstandingMike D.
Customer did not leave a comment.Amy K.
Staff was great. Knew their job and procedures well. Very professional. Got me through checking out, and back in quickly, and with a nicely sanitized rental truck. I will definitely use this location again. ThanksRon E.
Require your locations to have dedicated UHaul staff in order to maintain equipment and wait on Uhaul customers. Had to wait for the staff to complete my pickup paperwork three different times so they could go pump $10 worth of gas or ring up a store sale of junk food. I had a contract for over $1700. Never felt like my Uhaul rental was important enough to warrant their full attention. Truck was filthy inside and out, not mechanically up to the expectation of a Uhaul truck. We had a reservation for a few days in advance so attention should have been given to their Uhaul fleet and customer.Donald R.
I was charged for an extra day even though I returned the trailer a day early. My contract clearly states 3 days and I returned it in 2. So the mobile app the return store was using was incorrect. Called Customer Service and that is being handled but somewhere the system was wrong.Larry W.
Customer did not leave a comment.Randy W.
Customer did not leave a comment.Danielle W.
Customer did not leave a comment.Jackie L.
Everything was wonderful & getting the U-haul was quick & easy.Venessa M.
Customer did not leave a comment.David L.
Customer did not leave a comment.Jill O.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.David M.
Even though I left a bunch of blankets unfolded they were very helpful and not put out. Pleasant and outgoing. Thank youandrew B.
Make sure to clean the cab and interior of the front windshieldjoe W.
The truck was filthy. The cab floors were covered with dried mud. When I opened the back of the truck the box had a terrible odor. If I had not been on a tight schedule I would have brought the truck back to Truckes. The staff at Truckes are very nice but someone dropped the ball. I was told to just return the truck like I found it. There was no offer to clean it when I picked it up. When I got home to load I spent an hour cleaning the truck before I was comfortable enough to even use it. My number is 503-739-0181 if anybody cares.Pat M.
Had to use the truck for additional days, but when I called to indicate this the representative said 'the truck was reported stolen" because it was late. Having used U Haul many times before and consistently taking good care if trucks, I did not need such drama. Just takes a call....by me ir a representative.Susan M.
Whay did I have to pay $101 worth of gas to go 52 MI???Melinda W.
Great service, hooked up and un-hooked right away and very friendly. I would go here no problem.Tracy D.
Customer did not leave a comment.Nicholas C.
I reserved a cargo van from U-haul in Gearhart OR. When I arrived at U-haul Sat am I was told there were 3 cargo vans available but all 3 had been recalled and therefore unavailable for rent. They called U-haul in Seaside and arranged for another cargo van. Fortunately the distance between the 2 was less than 10 miles.julie W.
Everything went perfectly well. Thanks to you. The crew was polite and helpful. Sandra S BakerSandy B.
Everything was great. Appreciated the quick and efficient service.Kathy J.
Customer did not leave a comment.Tom K.
great service, the only place to rent from in seaside, 5*'s, janJan V.
Customer did not leave a comment.ROSEMARY G.