They were definitely super nice and helpfulSYLVESTER D.
Customer Reviews for Sunset Storage and Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick drop off. Great staff.Michael P.
Customer did not leave a comment.PETER M.
Customer did not leave a comment.CHRISTOPHER H.
They were great!!! We were in and out. They even had the truck running for us! :-)JEANNETTE GOLDIA D.
Customer did not leave a comment.WAYNE BOYD H.
Customer did not leave a comment.RICHARD G.
We made the reservation 3 weeks ahead only to be shuffled around to 3 different locations for pick up. Absolutely ridiculous customer service. The guy at the Geiger location was a saint and saved the day.JEFFREY P.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.BRIAN PAUL B.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.Garrett M.
Great customer care, went over and beyond to make things easy for me. No improvements to noteKEVIN C.
I had to drive to Spokane to get I was told it would be in Pullman. They were helpful and friendlyCHRISTOPHER M.
Customer did not leave a comment.JOHN G.
Customer did not leave a comment.JEREMY J.
Customer did not leave a comment.DAVID ROBERT B.
Customer did not leave a comment.Darcey M.
The tow dolly was dirty and cover with snow and iceDAVID S.
I think this is as good as it can get.Gary F.
Regardless of the state mandate, facial coverings were not worn. I have additional uhaul reservations but have moved them to another facility. It shows a lack of respect for the customer.DANIEL F.
Customer did not leave a comment.JACOB P.
Good enough!CHARLES M.
We dropped off the car hauler on a Saturday and I telephoned the personnel. Later that day a wonderful person called me putting me at ease that we had done the right thing with the equipment. Thank you , again for the best experience.EVELYN W.
Customer did not leave a comment.Marc H.
Horrible experience.Steve S.
Great service. Very accommodatingJIM B.
Delivery was a week late and communication on the uhaul website was misleading. The job stated done and I was charged for the job two weeks before it was done. Uhaul didn't know which site it was delivered to and couldn't find it for a day. The recommended movers online an hour away notified me the day before delivery the delivery address was out of their area. No other movers in this area so I had to find one an hour and a half away to do the job. Very frustrating working with uhaul this move! I'll use another company next time.KIMBERLY P.
Customer did not leave a comment.Steve C.
Great accommodating service for a one way rental.JIM B.
Customer did not leave a comment.Clinton P.
Customer did not leave a comment.ANDREW S.
Customer did not leave a comment.JULIE N.
Customer did not leave a comment.ANGELA STEFANIE W.
Customer did not leave a comment.RICKY H.
Customer did not leave a comment.PATRIA M.
Very great customer service.Ricke A.
Customer did not leave a comment.CHIN K.
I called earlier in the day and when I spoke to the owner and he gave me a time to drop by to pick up a trailer. I set the reservation up with his other location to streamline the process. When I showed up, the owner was nowhere to be found. I called his cell number since it was on a sign on the door. He told me that he didn't know I reserved it and he would be back shortly. I waited another 40 minutes for him to show up. I was there for over an hour and it wasted too much of my time. I expect people to be where they are supposed to be when they're supposed to be there. I understand unforeseen circumstances, but having lunch isn't one of them.JESSIE S.
Customer did not leave a comment.Tyde S.
Original truck had a hole drilled I to gas tank. I brought it to a different location that was open. Exchanged for a 26 foot at no charge. Took a while to get the original code to get the key to the truck which cost me an extra 2 hours with the truck exchange that was pretty frustrating, but Marc did everything he could to help once I called him. Uhaul 1800 number wasnt able to help me.Jesse L.
Nothing comes to mind!Nathan K.
Customer did not leave a comment.Faith L.
Customer did not leave a comment.Damien L.
Staff was fast and courteous. Being a single woman I was worried they reassured me, helped hook it up and gave me great instructions on how to haul the trailerJenifer M.
Customer did not leave a comment.Brandon L.
The man and woman at the site were very unprofessional, unpleasant and rude. There was also a large bottle of vodka sitting on the front desk of the office. It was a very uncomfortable situation. I never plan to use this place again and wouldn't refer it to anyone.Abigail M.
Customer did not leave a comment.Eric D.
It was wonderful. Took off a lot of pressure.Walter A.
Customer did not leave a comment.Don L.
The lady who works here is very nosy, and she definitely profiled me and my friend of using the U-Haul to transport weed. I didn't even dignify her remark with a response I was dumbfounded. It was none of her business what we were using the truck for as long as it was brought back in clean working condition. I have rented 100's of U-Haul in the past few years. And have never experienced the kind of service I received at Truckkleen U-haul. It was memorable experience in the worst way possible. F -Levi C.
Fuel tank was NOT full - which makes it really hard to judge on the return.Abdelhak A.
Customer did not leave a comment.Aquil E.
Customer did not leave a comment.velma N.
The windows inside and out were filthy. We had to asked to have them cleaned before we took the truck which someone did come out and clean them.Jamie W.
Customer did not leave a comment.J Stephen W.
Friendly, efficient service. This truck rental experience went smoothly from start to finish.George F.
The only thing, U-Haul could wash the Trucks more often. This Truck was nearly NEW! I appreciated to be able to use such a nice New Truck! Marc Fessler was such a great man to handle this whole moving experience. I will rent from him again, and send many people his way! Sincerely, Ricke AlfonsoRicke A.
Great friendly above and beyond service!Marta P.
Customer did not leave a comment.Jared R.
Customer did not leave a comment.Thomas P.
Make sure that the truck is actually full of gas. We only drove 18 miles when we put in gas we stopped the pump at $30.00 as we felt that was most likely more than we had used. The gas gauge say full BUT it is not full it will continue filling for several gallons.Melvin B.
Customer did not leave a comment.sean A.
Customer did not leave a comment.Sean A.
Customer did not leave a comment.Gerald D.
All good!!Patrick C.
UHaul needs to unify it's reservation system. Locations must compete for business and we were switched on both ends, costing time and moneyGARY P.
Nothing I can think of. As good as it gets already!Patrick C.
Customer did not leave a comment.Jared R.
I will be using this uhaul location again. I am very pleased. The owners are very friendly and service oriented. I will recommend them to everyone I know.Patrick C.
Make your prices reasonable. 400 dollars for a car trailer rental us outrageousRahn M.
customer service was excellentKaren N.
Customer did not leave a comment.Stacy F.
Customer did not leave a comment.mark G.
Great service. 15 ft truck roomy, engine powerful and easy to drive.Jean S.
Customer did not leave a comment.Sarah S.
Customer did not leave a comment.jeff J.
Customer did not leave a comment.Donald P.
Customer did not leave a comment.robert S.
Customer did not leave a comment.David A.
Customer did not leave a comment.Rick M.
Customer did not leave a comment.Charles R.
Not a thing. Excellent customer service. Helped me book my rental as well as answer my questions.James W.
The trailers need to be maintained.Pam N.
Customer did not leave a comment.Gerald S.
Customer did not leave a comment.Katherine W.
Nobody was at the location at the time of our return. So we left the keys and contract in the drop off box.Ray H.
Customer did not leave a comment.Walter S.
Great crew, super helpful, good priceSTEVEN J.
This location is great to work with.david R.
Be open, at least for half a day on Saturdays. :)Richard B.
Maintained, yes. Clean, no. Once I received the rental paper work. I was pointed to the general location of the trailer. It was up to me to hook trailer up. Before leaving I inspected trailer then left. After arriving to loading location, I swept out the mess left in the trailer. Mechanically, the trailer handled great. No issues.Brian E.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Kim B.
Customer did not leave a comment.Dale C.
Customer did not leave a comment.ANDREW G.
Customer did not leave a comment.Jesse M.
Customer did not leave a comment.Charles E.