Customer Reviews for Trucks N Toys Ltd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Trucks N Toys Ltd

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JOHN T.
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At the time, sorry to say, I was too focused on my own interests and, in pushing for an early-as-possible pickup, I'm sure my perturbation did not go unnoticed when, upon arriving as scheduled, I learned that the previous renters would be 10 minutes late in returning "my" trailer. For their part, the latecomers, were quite apologetic; moreover - unlike myself - the Trucks & Toys folks, Dan and Colleen, were most patient throughout the process and graciously went out of their way to be accommodating, even providing hands-on assistance to help expedite my departure. This was my first experience with Trucks & Toys, but I'd have to say that "customer friendly" is an apt description of the service I received... and equally befitting the service I observed firsthand being provided to several other clients.

Raymond H.
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Great place - easiest to work with U-haul location that I have ever used. Wish they were all this helpful and friendly.

Michael Eugene P.
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Customer did not leave a comment.

Bradley B.
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Customer did not leave a comment.

LEROY S.
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Great service!! I returned the trailer, someone backed it in the parking spot and unhooked the trailer and I drove off in 5 minutes. Thanks for such great service.

Mike P.
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The staff was very friendly and helpful

Ellen W.
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Customer did not leave a comment.

Rolland U.
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Tim O.
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Great customer experience

john K.
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Customer did not leave a comment.

Steven F.
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Tamara Z.
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evan S.
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Laurie W.
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I was treated horribly at pick up. I asked if I could extend the time NOT THAT I WAS GOING TO . So they canceled my reservation. How horrible. My movers had bailed due to holiday weekend. I needed my stuff moved out 9f our home we sold and closed on Friday morning. I have an extensive rental history from uhaul with always bringing equipment back early and clean and more gas than what I started with. Same this time. I had equipment back 4 hours early more gas than needed. Colleen was great there. Dan said your husband can handle lifting the hitch on the cargo trailer hes going to break his back anyhow moving. How rude! He was not nice. Colleen was great!! I feel uhaul owes us a big apology. The truck stunk of smoke. Yuck!

TIMOTHY S.
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Customer did not leave a comment.

jamie P.
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We were disappointed that we had to rent a car and dive over an HOUR to pick up this truck from our original location, with only a day's heads up.

William H.
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Customer did not leave a comment.

Aaron S.
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Everything was excellent

Cindy C.
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I had to ask which vehicle. No furniture pads or dolly. Ms cotton

Danielle D.
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The equipment was clean, but the tail and brake lights didn't work. Also, I was supposed to pick the trailer up at Sudsy Cowgirl, Inc. but the reservation was switched to this location without notifying me. I don't know whose fault that is but it did cause me some issues.

David S.
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Customer did not leave a comment.

Mark B.
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Overall a great experience. I will definitely be going back when the need arises !

Cindy D.
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Trucks N Toys are very professional, friendly, and easy to work with. Will definitely go thru them again!

Dan N.
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Customer did not leave a comment.

James D.
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James F.
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Dan was a true professional. The vehicle was in perfect running order. This location is top of the line.

Glen W.
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Customer did not leave a comment.

Adam H.
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David N.
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Great customer service!

JASON W.
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Cathy P.
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TYREE R.
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We did self drop off

Robert I.
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There were a couple of hiccups, nothing major. First we had entered our credit card when the reservation was made. Then the credit card system was down so we ended up paying cash. Then we went to get into the yard to get our trailer and the entrance was blocked by another customer. Once we were able to hook up, we could not get the lights to work, a little dielectric grease and the lights worked fine.

Timothy V.
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Everything went smoothly. Thank you for so much. I recommend anyone moving across country going through this company!

Ron G.
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Customer did not leave a comment.

Jeff K.
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The lady at the front was so helpful. The check-in system was down but she did some troubleshooting to help me get on my way. Great service!!!

Adrian J.
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Customer did not leave a comment.

Alan D.
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Very nice, easy drop off thanks to you all

Jeff B.
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wade B.
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PATTY K.
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Dan was great! Thank you!

Jacqueline H.
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Madelyn S.
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Karl K.
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Don L.
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WADE B.
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Andrew B.
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Good place. Friendly help. A review on the truck. A truck that size should have an air seat. Bumpy uncomfortable ride.

Marlene B.
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Got lucky there was one parking spot outside the locked gates. Blaine uhaul tried to help getting uhaul.com to work but couldn't. Uhaul.com needs to be fixed before you push that on the public!!! Had to call business the next day to make sure all was good. Thank goodness they understood about the website not working. She stated that happens all the time. Get your act together uhaul! Also feel overcharged. I only needed one day and was told its for price of 2. Not fair. Next time I'll look into other moving businesses.

Clinton S.
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John R.
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Leroy S.
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I have leased a U-Haul through Trucks & Toys on several occasions and always been very pleased with the service they provide.

Matt S.
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Very Friendly Staff A+ Service

Amanda F.
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Colleen was super friendly and understanding. She let me vent about my horrible pick up experience and informed be about her career with uhaul and I'll be reaching out to her for any future moving needs!! Thank you Colleen!

Robert M.
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Tim J.
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Brent H.
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Fast and easy. Check in on line was time saving and this store was helpful and easy to deal with.

Chelsea R.
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Service was rude. He just tossed the keys at me and ignored me. I did the mobile check in because I thought it would be easier for staff. He was the worst encounter I've experienced in my rental truck life.

Thomas D.
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Great experience. Would definitely recommend!

Sandra M.
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Customer did not leave a comment.

Gary S.
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Nothing

dale S.
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Super friendly and very helpful.

Nam N.
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It was an awesome experience!

Michael C.
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Customer did not leave a comment.

Robert E.
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James D.
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John W.
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The trailer was completely full of snow and I had to take it all out they did not do that and their person hooked up the trailer and said it was good to go when we got to our destination and loaded a motorcycle up at the trailer came disconnected and damaged my motorcycle and hurt a person that was putting it on and basically I got from them oh well sorry

Robert G.
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Customer did not leave a comment.

Kelly J.
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Fabulous!

Chris L.
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Colleen was awesome! Definitely recommend to anyone needing a rental. Was able to pick up early and drop off early without a problem.

Dennis O.
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Customer did not leave a comment.

Sabrina H.
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Lisa P.
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Dawn D.
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Clayton R.
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tabitha F.
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Very nice staff, very helpful, and all-around great personality.

BRIAN L.
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They have Rottweiler and no one there was nice and I was never told I was going to Trucks and Toys

david H.
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Every one was very polite thank you.

Bernie C.
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Colleen always provide excellent customer service. ALWAYS very helpful and willing to help.

Gary K.
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Colleen was so friendly and helpful. Thanks for making our moving experience so good

Larry D.
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One of the better U-Haul experiences I've had.

Glenice T.
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Customer did not leave a comment.

Daniel K.
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Customer did not leave a comment.

Phillip W.
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I was overcharged for a day that I didn't have the truck and I've been contacting the store to get my money back but she keeps telling me someone is going to call me but I receive no phone call. She seems nice but is not helpful at all.

Adam J.
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Customer did not leave a comment.

brad W.
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The process was smooth and the woman who helped us was professional, knowledgeable and pleasant. I wish we had gotten her name. We enjoyed the experience.

Barbara S.
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I especially like Colleen - she is great for making sure we get all that we needed. The store carries lots of boxes and tape etc. for your moving needs. Customer service from all staff was great.

THERESA Q N.
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Colleen was extremely helpful. The truck was very clean and the rental process was easy to use.

Amanda U.
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The costumer service at the location was FANTASTIC. The costumer service provided by U-haul was TERRIBLE. I logged in to check specs for the truck and noticed the time I could pick up my truck changed from 9 AM to 4PM... without any notice sent to me. I reserved it for 2 days but had to have it back in less than 48 hours. The truck was not back to the location on time so I did not even get to pick it up at 4 PM like I had planned. When I called U-Haul to get answers for the changes in my reservation the girl I spoke with was rude an not accommodating what so ever. I was moving my large home with 3 little children... everything took a lot of planning and scheduling. Changing my reservation days before the move threw a big wrench in every plan I had made. The location I picked the truck up at said I should receive a $50 credit for the truck not being there on time... that would be nice. Though I also feel like I should not have been charged for 2 full days when I did not even have the option of having it that long. Also - their was some kind of battery or fluid light on in the truck and no idea why. Just said a little prayer that it would make it from A-B.

Nancy P.
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Customer did not leave a comment.

Kristy W.
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JENI R.
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Timothy S.
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Dan S.
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Nothing, everything was great

charles S.
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Customer did not leave a comment.

Bernie C.
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Continue to give great customer service as you are currently doing. GREAT JOB!!!!!!

jane G.
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Customer did not leave a comment.

Mark J.
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great job

Jessika B.
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The site was great, but again UHaul customer service sucks and I am calling Better Business Bureau!!!

rebecca S.
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I am sorry I didn't get the woman's name that helped us. She made the return process painless. I so much appreciate it! I was very impress with my U-haul experience for both picking up and returning the truck, because of this I would highly recommend these two facilities for renting a U-haul.

Jean G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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