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Joe M
Customer Reviews for True Value At Oakbrook
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the equipment gets checked in immediately upon return.
Jacob wI’m not likely to rent a U-Haul again ! Sad considering I’ve rented with U-Haul 3 times before this last rental but wasn’t explained the full rental agreements when picking up and then being charged more in returning when I could have explored my options more carefully before renting begin with. I will consider the competition ( Penske ) more in future rental and I will be renting again but not likely to use U-Haul
George TKeep on keeping on! Very personable, helpful and enjoyable experience with the employees.
richard mEverything went well! Would definitely use again.
James QQuick, easy, and inexpensive (it was a short term rental - about 4 hours) - in other words, perfect.
Douglas AGreat service and availability. I will use this location again.
Johnny SSaying improvement is not possible because my opinion is that it is great
VEDA GGreat service by the two knowledgeable men at the drop-off desk. The truck worked well, except for the front end / steering which vaguely wallowed on big bumps and pavement rollers. Shock absorbers? The truck also needs new windshield wiper blades.
Randall BStaff was very knowledgeable, helpful and polite. Great customer service!!
Richard GGreat Dealer! I highly recommend them!
Mark TAmazing customer service, easy in and out. Made getting a uhaul a breeze. Thanks a lot!
Logan MI explain the situation to the kid and he told me what they should have it done at the other location, but didn’t. I didn’t have a way to contest it because I had no idea what I was supposed to do but he at least explained what happened to me.
Heather SRob is good helping us and other employee are nice as well.
Jaikanthan SPeople were polite, experienced, on top of their game. Was there about 5 minutes, in and out, no problems.
Lanny HI would recommend that the ratchet scraping devices be checked for resistance to release. The trailer I rented needed a few shots of WD lubricant. Other than that 100% satisfied.
ED PGreat experience
Allison RGood experience
Allen MAll good.
JASON JThis was the best experience ever. We were walking around the parking lot to see where we should park, a man in his car that wasn’t even supposed to be at work yet offered to help us. He stayed with us helping with the online check out. We had gone over our total mileage. he explained the additional charge, told us how much, guided us through the process to complete our drop off. I received my receipt for the rental in an email. I don’t know his name but he exemplified excellent customer service. Great job on hiring him True Value in Oakbrook. I will be back.
brett JAbsolutely amazing male employee (I forgot his name) who went above and beyond. Excellent customer service, beautiful new and immaculate store.
Crystal DMake the milage a flat rate, instead of charging you by the mile.
KENNETH HVery friendly
Cody BGreat service! Thank you, Brandon.
Nancy HUptown ang other location both poor and system is poor. Need more staff. Need more equipment. Need to give the truck at location that was requested and agreed on at time of reservation Need compensation for time wasted
Abdul-Hafiz EThe online “check-in” procedure was confusing and seemingly unnecessary. Otherwise, the reservation process, pick-up of trailer and return of same went very smoothly. The staff person hitched up the trailer for me and pointed out the connections for lights, etc. Friendly and professional. We will return for rentals in the future!
Randy SHelpful, quick and polite
Brian BNext time I want the red headed guy to come with me
Sara MCheck the rental thoroughly and take pictures. There was some sketchy activity when I rented a trailer where they kept going in and out of the facility shaking their heads. Then they added trip insurance when I declined it earlier. The trailer had significant damage that was not in their photos and it felt like the trailer was damaged during their time and storage, and they tried to push that onto my trip and "insurance" to avoid the liability. The damage would have caused one of the tires to blow if i hadnt noticed it, as the aluminum fender guards were pushed into the top of the tire.
Kris CThank you!
Mikhail IPerson came right out before I even entered building and got me checked out in less than 5 minutes! Very impressed!
Bryan FCheckout process was very slow
Paul VStop discriminated other races ,, stop over charging for the rates that supposed be normal rates,,, they charged 2 times and didn't explain why and how the price was over 300 dollars for 2 days?. Definitely shouldn't had been that much for a 29.99 truck.. That place is a rip off and unprofessional in regards of the rates
Baraba FNothing! Quick and easy. Everything went as planned with the move. Thank you to the guys and girls at True Value.
Kindall J