Customer Reviews for True Value Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of True Value Rentals

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EDWARD B. on

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Thomas R. on

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Edmund A. on

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MELISSA C. on

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Nothing, from pick up to drop off everything was above and beyond my expectation! People very professional and polite going above and beyond for us. Thank you to both locations!

William R. on

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Laurie A. on

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Agent must be faster working with Uhaul. Even with the information entered online to agile the process, she asked the same questions already answered online, and we were there for a half hour with the paperwork. The trailer rented had the back chains totally rusted. I check to see if I could untie them to lower the door to use it as ramp and it were so rusty that I didn't even try.

Ralph C. on

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Friendly staff and great service !!

Norbert T. on

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All the staff is very friendly at this uhaul location

JOE E. on

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PAT K. on

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Very convenient, super fast, great service.

ROSS S. on

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ELAINE B. on

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WILLIAM S. on

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all good

Natalie M. on

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The female that helped us was rude.

IDIA C. on

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Rob S. on

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CHRISTINE S. on

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our designated drop off point was a 30 minute drive and difficult to find.

Jeffrey S. on

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JULIE B. on

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Truck was very clean and in good repair. Staff was friendly and helpful.

John C. on

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Gloria R. on

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Michael S. on

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SUSAN C. on

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John K. on

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Mike W. on

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Richard V. on

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Amelia M. on

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They were efficient and friendly. Ordered online and it was ready for pickup when I got there. I will use them again...definitely.

BRIAN W. on

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Neil V. on

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Bernie S. on

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Beckey G. on

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James C. on

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Truck was rough running. The dolly was not locked down so when I came to a stop it was thrown around in the back of the truck. We never used it but got charged for it. The truck was in rough shape also

Eileen S. on

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EDWARD B. on

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Everything went as advertised and expected. I’ve used U-Haul numerous times without incident and will continue to use.

Richard W. on

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Very pleasant and Courteous. Respectful. ??

roy H. on

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Very good people to rent from they work hard to make you happy

Roberta R. on

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Make sure the number on the contract is the same number on the trailer that is rented.

SAMMY R. on

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Excellent customer service. Check in and check out only took a few minutes. The 15 ft truck was clean and handled very well.

GAIL S. on

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Took way too long to check in...45 minutes. Counter help was good but yard people were TERRIBLE. I was in a hurry and the yard guy could not find the trailer though he looked and looked....took his time going into the office. Came back and then his wife showed up in a car. He went over to speak with her. Finally got back to me and it took a long time to hook up, check lights. Lights did not work. Drive to another location and several minutes later another guy came out and checked my truck. This UHaul had installed a trailer hitch just a few months previously. They replaced a fuse. By this time 40 minutes later I realized I could not get to where I needed to go hauling this trailer. I rented a trailer in Orlando.

Charles O. on

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This was the second place I had to go to for my reservation. They were great. The first place sucked even after I called the day before to confirm the carrier.

JAMES A. on

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Seems like there is a LOT of information required for a rental nowadays. I have NEVER had anyplace actually take a PHOTO of my driver license. That almost seems like an invasion of privacy. Just the noting of my DL# should suffice.

Vinny A. on

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Terry H. on

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Joan C. on

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diane H. on

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Kim R. on

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BEVERLY S. on

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DAVID S. on

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Michael W. on

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jan E. on

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MILDRED R. on

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TOM N. on

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JOHN M. on

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The truck was well worn (143700 miles). The air conditioner did not work. The cigar lighter did not work so I could not use my GPS. The check engine light came on for about 200 miles even though all gages where normal. I expected better.

Cecil B. on

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i was told price was $ 246 , just got the was charged $ 299.98 , why.

Robert F. on

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The nicest people to work with.

Bruce L. on

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Susan J. on

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????? Nice people, beautiful new van, easy reservation, pickup and return! DEFINITELY a 5 star experience!

DALE V. on

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Safety chain dragged on road and broke. was no properly attached/

John G. on

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Went to try to online to reserve a vehicle and could not succeed in the attempt need to fix your online registration

JOHN D. on

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Jeffrey W. on

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jennifer M. on

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No improvements needed!! Thank you for your great service!!

ROBERT G. on

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Adrian C. on

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Nothing everything was great

robert U. on

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Axel B. on

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Dennis S. on

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very courteous and friendly people.

William E. on

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Beacon M. on

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Beacon M. on

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.99 cents a mile is a little steep.

MANUEL V. on

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Laura M. on

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The ladies were too busy answering the phones to help the people standing in front of them. That being said Evelyn was great once she was able to get to me.

GARY L. on

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JOE E. on

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Alexander H. on

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I described the water leak issue with the receiver. While she was very quick and helpful with the paperwork and the account closure, she did not appear to me to pay any attention to the water leak issue. I have to assume that nothing will be done to address the leak. This gives me concern regarding any future rental.

James H. on

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taylor rental is always a good experience

Scott K. on

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They took my report on the vehicle and agreed odometer wasn’t working and reported it and they got a control code for it. Steering issues and gas gauge as well

STEPHEN S. on

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Roger K. on

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Ramon M. on

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ROBERT S. on

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Lou Rette M. on

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Janet R. on

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SARAH S. on

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Clean windshield ... inside & out

MILDRED R. on

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They went out of their way to make this rental so easy.

axel B. on

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JOHN K. on

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thomas K. on

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Great service, friendly people.

Curtis C. on

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Taylor rental. Excellent place.

Regina M. on

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LISA O. on

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n/a

DENNIS S. on

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Great people to work with.

Robert C. on

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Laird C. on

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Joel A. on

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joe M. on

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Tom T. on

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Edward M. on

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None

Dann C. on

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KIM B. on

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Good price, great service