Customer Reviews for True Value Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of True Value Rentals

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sharon S. on

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seth B. on

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joseph C. on

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Cynthia H. on

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MISTI C. on

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No improvements. Customer service was excellent. Y'all made my first rental experience wonderful! Thank you!!

EDWARD B. on

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Thomas R. on

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Susan M. on

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Have your vehicles speedometer calibrated more often. I received a ticket for going 53 mph while my friend followed in my car at 40mph.

Don Z. on

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Service was great!

Todd M. on

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Jeff G. on

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The folks at the drop location were also a pleasure to deal with. We will be doing a local move very soon and I will check back with them when the time comes. Thanks U-Haul, for helping to make our long distance move go smoothly !

LINDA P. on

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Bart R. on

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Very helpful

RANDY H. on

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Luc H. on

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David C. on

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Initially the tablets provided to complete the transaction denied any credit card I used. They had to get on their main computer to complete the rental return. People there were very helpful.

FRANCIS M. on

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robert R. on

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Great customer service

George A. on

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The van cab and bed were not clean. There was sand and mulch in the back and broken down boxes in the cab and passenger area. When I reached the location to pick up fine furniture I discovered the packing blankets/pads were soaking wet (smelled like salt water) and I had no choice but to use them due to time and distance constraints. As a result some furniture got stained and soiled. I explained this upon returning the van. The response was "We will look into it." No "smiley face" applies to my experience here.

DAVID F. on

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Ronald D. on

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ROBERT R. on

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James B. on

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Eric H. on

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Walter T. on

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Nice people

Edmund A. on

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MELISSA C. on

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Nothing, from pick up to drop off everything was above and beyond my expectation! People very professional and polite going above and beyond for us. Thank you to both locations!

William R. on

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Laurie A. on

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Agent must be faster working with Uhaul. Even with the information entered online to agile the process, she asked the same questions already answered online, and we were there for a half hour with the paperwork. The trailer rented had the back chains totally rusted. I check to see if I could untie them to lower the door to use it as ramp and it were so rusty that I didn't even try.

Ralph C. on

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Friendly staff and great service !!

Norbert T. on

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All the staff is very friendly at this uhaul location

JOE E. on

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PAT K. on

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Very convenient, super fast, great service.

ROSS S. on

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ELAINE B. on

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WILLIAM S. on

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all good

Natalie M. on

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