Customer Reviews for Tucker Town
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Tucker Town
JIM R. on
convenient and easy. very fast check-in and the receipt was mailed within minutes
Franklin C. on
Get better customer service. Personnel very rude and uncorroborative.
Justin H. on
Don’t park the truck in a mud hole!
Myron M. on
I really did not need such a large truck. Please stock smaller vehicles at this location.
Kenneth P. on
Very friendly and helpful.
Christopher M. on
A little difficult to find the store & figure out where to go once we got there, but the owner/employee who checked us in and took the keys was very kind and helpful.
James G. on
The owner Barry and his wife Andrea were super!
Steven T. on
I rented a 6x12 trailer for 1 day with no insurance (because I needed it for a few hours for a short trip.) Was quoted $29.95 I returned the trailer the next day and notified the person. Today I noticed that I was billed for 3 days and $24 insurance. I need to be refunded ASAP for the extra 2 days and insurancve I opted out of.
Michele T. on
You need to have someone at the facility that can fill out paperwork and provide customer service.
Marjorie T. on
The girl said she didn't Kno much about Uhaul and that her boss would get in touch with us..
pauletta h. on
The representative shared she was new and learning more about the service with each customer. She ask for patience and that she was given.
Clyde C. on
Great Service Good Folks!
BEVERLY T. on
I went there talked to one guy and was told mileage is only 49 cent a mile said to come back tomorrow Came back and was told by another person it was ready. Picked up the next day and was told I got 150 miles free on return was told that was wrong and had to pay per mile.
Michael S. on
Took over 45 minutes to pick up our reserved trailer. System was down and clerk had to phone it in. Then the Uhaul rep said we couldn't rent the trailer. Finally cleared everything up but not after putting us way behind schedule.
Timothy R. on
Allways make sure equipment is ready for next customer. Satisfied with my visit
JOHN A. on
I delivered trailer back at 9:30.... It was due at 9:45.... There was no one here so I left it I hope it's safe thank you
Willis R. on
Unit was dirty and smelled. This location is not well equiped with computers or staff for fast service. I was very disappointed when we werr transferred to Tucker Town to pick up our trailer.We had rented there in the past and purposely avoided picking them after the fitst experience. Storage Max in Tyler TX on the other hand is excellent!