Customer Reviews for Tucker Town

Clean the truck

The location has multiple businesses run out of it and not enough personnel. I had to wait to check out the truck due to lunch orders needing to be filled. I understand priorities but really. Also, I was charged for a dolly and blankets but neither were in the truck. When I called to inform the pick up location, all I was told was to let the drop off location know. Not very helpful.

Fast, friendly and helpful!

People were nice and friendly and place was easy to get to.

forgot to put moving blankets back in and had to bring back. They were so understanding and helpful. I will use again. Actually soon too.

Fast friendly service, had just the right item when I needed it. Thanks

Your strength is the number of pickup and dropoff locations. But, I do not like when I select one location and then getting texts from another location trying to snake the rental.

I was absolutely thrilled with the entire experience. Great customer service. Quick pick up and check in. I guarantee should I need another truck rental Uhaul is the only company I'll use! Great job!

The light plug had a piece that was broken. The lights worked, but it may not work next time???

They were friendly and helpful.

Customer service is awful, the lady is more interested in her food business than the uhaul sevice, i had to wait for her to finish cooking her burger so she can take care of me, the the dolly she gave me was broken, she didn't know it was that way, so she exchanged it for a good one but never made tha trade, so i didn't get another receipt, and when i went to return it the couldn't find that dolly, and had to wait a ling time to drop off until they figure it out, plus i think the price is awfully high,

Never received and paper work, didn't tell us about putting gas back into the rental, didn't let us know were to leave the truck!

Provided credit card upon pickup of small trailer on 7/19/19. Returned trailer within 24 hour allowance. Twelve days later received email for unpaid outstanding balance of 36.25 and that non payment would turned over to lawyers. Email also said it was for an 7/28/19 transaction which was also paid with credit card for a large enclosed trailer for 166.00. I'm really confused by now. I called my bank to find out that the 7/19 transaction was never charged because dealer lost my credit card information. Why didn't they call me for it?:U-haul has my customer profile information, instead I get a nasty mail. The worst of it is that I had to perform all of the investigative work and it was the U-Haul dealer negligence. I am not to fond of U-Haul at the moment.

convenient and easy. very fast check-in and the receipt was mailed within minutes

Get better customer service. Personnel very rude and uncorroborative.

Don't park the truck in a mud hole!

I really did not need such a large truck. Please stock smaller vehicles at this location.

Very friendly and helpful.

A little difficult to find the store & figure out where to go once we got there, but the owner/employee who checked us in and took the keys was very kind and helpful.

The owner Barry and his wife Andrea were super!

I rented a 6x12 trailer for 1 day with no insurance (because I needed it for a few hours for a short trip.) Was quoted $29.95 I returned the trailer the next day and notified the person. Today I noticed that I was billed for 3 days and $24 insurance. I need to be refunded ASAP for the extra 2 days and insurancve I opted out of.

You need to have someone at the facility that can fill out paperwork and provide customer service.

The girl said she didn't Kno much about Uhaul and that her boss would get in touch with us..

The representative shared she was new and learning more about the service with each customer. She ask for patience and that she was given.

Great Service Good Folks!

I went there talked to one guy and was told mileage is only 49 cent a mile said to come back tomorrow Came back and was told by another person it was ready. Picked up the next day and was told I got 150 miles free on return was told that was wrong and had to pay per mile.

Took over 45 minutes to pick up our reserved trailer. System was down and clerk had to phone it in. Then the Uhaul rep said we couldn't rent the trailer. Finally cleared everything up but not after putting us way behind schedule.

Allways make sure equipment is ready for next customer. Satisfied with my visit

I delivered trailer back at 9:30.... It was due at 9:45.... There was no one here so I left it I hope it's safe thank you

Unit was dirty and smelled. This location is not well equiped with computers or staff for fast service. I was very disappointed when we werr transferred to Tucker Town to pick up our trailer.We had rented there in the past and purposely avoided picking them after the fitst experience. Storage Max in Tyler TX on the other hand is excellent!

Put cruise control on the trucks. Better radio system so you could at least listen to some local stations. Other than that everything was great.

We tried to call u haul for several hours when day of return no call back to us from uhaul

The original location you sent me to was a liquor store closed on Sunday's. Then I called and you scheduled me for a different location and assured me they were ready for me. Tucker Town was not aware I was coming but fortunately they had a trailer. Then you tried to have me return my trailer to a location about 5 hours from my destination. To wrap up this amazing experience, after calling AGAIN, you had me return to a accounting services office with hours of 9-5. At 10:15, there wasn't a person to be found.