Customer did not leave a comment.Tony J.
Customer Reviews for Tucker Town
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Robert L.
Everything went very smoothly. Staff was wonderful through the process.Jacob C.
â€œBBQ comes before U-Haulâ€ you'll have to wait! That's what I was told. Then the lady didn't know how to work the iPad, so she handed it to me to enter the info. I didn't know how, so I got on my phone and entered it. The whole process took an hour. Returning was simple. She said â€œwait a minute, he's here, let me go get him.â€ He showed up in a couple minutes and said you're good to go in a few seconds! Make sure you get him and not her.Don H.
Customer did not leave a comment.William M.
I used this location because it was close to where I was.george T.
The agent at the location did not do any paperwork as this is a bbq restaurant and it was lunch time. Because of this there was significant confusion about pick up. Several texts and phone calls asking if we still needed the rsvp. I had to call customer service to get everything straightened out after talking to several other people.Billy J.
Customer did not leave a comment.DANIEL S.
Better maintenance and enforce uhaul reps at this location to hookup and inspect prior to each trailer rentalJohn O.
Customer did not leave a comment.Bryan B.
Customer did not leave a comment.KRISTOPHER S.
The service where I picked up the truck in Corsicana Texas was good. But the service where I returned the truck and the trailer was at best very infuriating and so disrespectful staff that I have never seen anywhere else before. Thank Gis Uhal is not the only place to rent.Eskinder D.
The light kit was inoperable and they had to piece together a working system while we waited.Susan G.
No problems with anything. Great equipment.Milton K.
None needTOMMIE H.
Customer did not leave a comment.clifford B.
Customer did not leave a comment.VICTOR D.
Customer did not leave a comment.Paul H.
No commentRonda H.
Check out the BBQ at this place, get your truck rental all done will eating some great QueRobert C.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Joe P.
Go to a different place.Charlie R.
The young man at my rental was awesome and hooked me up. Although, when I got to my destination...60 miles away, the ball was not locked down...oops!! Very nice, professional young man. Lucky we didn't have an issue.Kristi C.
Customer did not leave a comment.Michael E.
Clean the truckMICHELE L.
Customer did not leave a comment.Madison M.
Customer did not leave a comment.Ronnie D.
Customer did not leave a comment.Keith A.
The location has multiple businesses run out of it and not enough personnel. I had to wait to check out the truck due to lunch orders needing to be filled. I understand priorities but really. Also, I was charged for a dolly and blankets but neither were in the truck. When I called to inform the pick up location, all I was told was to let the drop off location know. Not very helpful.Marlise C.
Customer did not leave a comment.Parker S.
Customer did not leave a comment.ADAM ANDREW G.
Fast, friendly and helpful!Lori H.
People were nice and friendly and place was easy to get to.Irene P.
Customer did not leave a comment.Stan M.
Customer did not leave a comment.SHERRY S.
forgot to put moving blankets back in and had to bring back. They were so understanding and helpful. I will use again. Actually soon too.Sherry S.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.alexandria S.
Customer did not leave a comment.Tammy W.
Customer did not leave a comment.Tamara C.
Fast friendly service, had just the right item when I needed it. ThanksBrian A.
Customer did not leave a comment.Douglas M.
Customer did not leave a comment.Jim O.
Your strength is the number of pickup and dropoff locations. But, I do not like when I select one location and then getting texts from another location trying to snake the rental.Randall S J.
I was absolutely thrilled with the entire experience. Great customer service. Quick pick up and check in. I guarantee should I need another truck rental Uhaul is the only company I'll use! Great job!Sarah B.
The light plug had a piece that was broken. The lights worked, but it may not work next time???Elecia P.
They were friendly and helpful.MARK F.
Customer service is awful, the lady is more interested in her food business than the uhaul sevice, i had to wait for her to finish cooking her burger so she can take care of me, the the dolly she gave me was broken, she didn't know it was that way, so she exchanged it for a good one but never made tha trade, so i didn't get another receipt, and when i went to return it the couldn't find that dolly, and had to wait a ling time to drop off until they figure it out, plus i think the price is awfully high,Mauricio D.
Never received and paper work, didn't tell us about putting gas back into the rental, didn't let us know were to leave the truck!Cynthia J.
Provided credit card upon pickup of small trailer on 7/19/19. Returned trailer within 24 hour allowance. Twelve days later received email for unpaid outstanding balance of 36.25 and that non payment would turned over to lawyers. Email also said it was for an 7/28/19 transaction which was also paid with credit card for a large enclosed trailer for 166.00. I'm really confused by now. I called my bank to find out that the 7/19 transaction was never charged because dealer lost my credit card information. Why didn't they call me for it?:U-haul has my customer profile information, instead I get a nasty mail. The worst of it is that I had to perform all of the investigative work and it was the U-Haul dealer negligence. I am not to fond of U-Haul at the moment.Leonard L A.
Customer did not leave a comment.Shannon B.
Customer did not leave a comment.David P.
Customer did not leave a comment.Cd L.
convenient and easy. very fast check-in and the receipt was mailed within minutesJIM R.
Get better customer service. Personnel very rude and uncorroborative.Franklin C.
Customer did not leave a comment.Larry N.
Customer did not leave a comment.Betty A.
Customer did not leave a comment.James W.
Customer did not leave a comment.Craig M.
Don't park the truck in a mud hole!Justin H.
I really did not need such a large truck. Please stock smaller vehicles at this location.Myron M.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.Candace M.
Very friendly and helpful.Kenneth P.
Customer did not leave a comment.Alan B.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.David S.
A little difficult to find the store & figure out where to go once we got there, but the owner/employee who checked us in and took the keys was very kind and helpful.Christopher M.
Customer did not leave a comment.JIM R.
The owner Barry and his wife Andrea were super!James G.
I rented a 6x12 trailer for 1 day with no insurance (because I needed it for a few hours for a short trip.) Was quoted $29.95 I returned the trailer the next day and notified the person. Today I noticed that I was billed for 3 days and $24 insurance. I need to be refunded ASAP for the extra 2 days and insurancve I opted out of.Steven T.
You need to have someone at the facility that can fill out paperwork and provide customer service.Michele T.
Customer did not leave a comment.Lauren K.
The girl said she didn't Kno much about Uhaul and that her boss would get in touch with us..Marjorie T.
The representative shared she was new and learning more about the service with each customer. She ask for patience and that she was given.pauletta H.
Customer did not leave a comment.Charles M.
Great Service Good Folks!Clyde C.
Customer did not leave a comment.Michael S.
I went there talked to one guy and was told mileage is only 49 cent a mile said to come back tomorrow Came back and was told by another person it was ready. Picked up the next day and was told I got 150 miles free on return was told that was wrong and had to pay per mile.BEVERLY T.
Took over 45 minutes to pick up our reserved trailer. System was down and clerk had to phone it in. Then the Uhaul rep said we couldn't rent the trailer. Finally cleared everything up but not after putting us way behind schedule.Michael S.
Customer did not leave a comment.Joseph P.
Allways make sure equipment is ready for next customer. Satisfied with my visitTimothy R.
Customer did not leave a comment.THOMAS B.
I delivered trailer back at 9:30.... It was due at 9:45.... There was no one here so I left it I hope it's safe thank youJOHN A.
Customer did not leave a comment.Sherman H.
Customer did not leave a comment.Janice S.
Unit was dirty and smelled. This location is not well equiped with computers or staff for fast service. I was very disappointed when we werr transferred to Tucker Town to pick up our trailer.We had rented there in the past and purposely avoided picking them after the fitst experience. Storage Max in Tyler TX on the other hand is excellent!Willis R.
Customer did not leave a comment.Wayne G.
Customer did not leave a comment.Patrick J.
Customer did not leave a comment.Mike R.
Customer did not leave a comment.Erin C.
Customer did not leave a comment.veronica S.
Put cruise control on the trucks. Better radio system so you could at least listen to some local stations. Other than that everything was great.grace R.
We tried to call u haul for several hours when day of return no call back to us from uhaulgarry R.
Customer did not leave a comment.Willis R.
The original location you sent me to was a liquor store closed on Sunday's. Then I called and you scheduled me for a different location and assured me they were ready for me. Tucker Town was not aware I was coming but fortunately they had a trailer. Then you tried to have me return my trailer to a location about 5 hours from my destination. To wrap up this amazing experience, after calling AGAIN, you had me return to a accounting services office with hours of 9-5. At 10:15, there wasn't a person to be found.Chase T.
Customer did not leave a comment.tim M.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Bryan B.