Upon picking the truck up, the gas tank was empty. They â€œreimbursedâ€ me $44 up front. It cost $92 to fill the tank. Then the check engine light came on. In the middle of nowhere, Colorado. After a few communications, they assured me that since the light wasn't blinking, it was â€œprobably just due for upkeep maintenance, like an oil change or somethingâ€ and that I should carry on with my journey. Fortunately, it was uneventful ride home, but the truck should have been taken care of prior to a 2,000 mile trip by myself.WENDY F.
Customer Reviews for Tulsa Extended Stay & Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady where the location was very rude from the the time I checked the truck out to the time I checked it in. She made me late turning the truck in because she was trying check the truck back in was cursing at me because I wouldn't hand the key as I was still trying to check the truck in online. She kept calling me â€œ a petty muthafucker â€œ I will never use uhaul again to get treated like that and disrespected it was so embarrassing. She even tried to snatch from my 51 year old uncle. She kept calling me the next day asking when I was bringing the truck back. I never had this type of experience and I spent $90. I think she was trying to let someone use the truck without checking me in that's why I did it online. That is a horrible location drug addicts everywhere and very unprofessional.CRYSTAL S.
I would NOT recommend this location to anyone. Dealer location appeared to be a low-rate prostitute hang out. Extremely unsafe.BRAD THOMAS B.
Miles were not correct, also was charged extra day I paid for upfront!JOHNNATHEN M.
The area was unsafe for the truck drop off!RICKY H.
Customer did not leave a comment.NORMAN M.
I was a very creepy hotel, there was a person sitting in their car out when I approached, they asked do you need something? It took a very long time (45 min) to get the keys when I did express check in and prepaidNeeley W.
Actually have someone look like they are apart of the company. The drop off was a run down hotel that is randomly visited by police, and the person I dropped off the keys to was in their personal car on the phone. Was actually surprised when they asked if I was dropping off the truck. They were polite but it was an odd look.Samuel H.
Customer did not leave a comment.DOUGFREDERICK B.
Customer did not leave a comment.TERRY S.
Very helpful and prompt.BILLY W.
I would like someone to call me so I can share my experience. Equipment was filthy and the location doesn't even seem safe.JEFFERY C.
Customer did not leave a comment.Marilyn L.
Customer did not leave a comment.Steven G.
The Google reviews for this location says it all. Check-in to get the U-haul was long, drawn out, seemed to have multiple computer issues with only one person behind the desk to help hotel and u-haul customers.NICOLA H.
Customer did not leave a comment.NIGEL J.
Customer did not leave a comment.daniel F.
Customer did not leave a comment.HARRY G.
I was confused on the location because I didn't think a hotel can rent uhauls. I was the first time renter there so it took longer than expected, and I booked online! It'll be more efficient if there was more training!CAMILLE M.