Customer Reviews for Turner Farm Self Storage
(U-Haul Neighborhood Dealer)

1087 reviews

3620 Benson Rd   Garner, NC 27529

(919) 779-9196

Location Hours

  • Mon-Thur: 9:30 am - 5 pm
  • Fri: 9:30 am - 5:30 pm
  • Sat: 8:30 am - 5:30 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(919) 779-9196

3620 Benson Rd
Garner, NC 27529

Services at this Location:

Location Hours

  • Mon-Thur: 9:30 am - 5 pm
  • Fri: 9:30 am - 5:30 pm
  • Sat: 8:30 am - 5:30 pm
  • Sun: 9 am - 1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great place to rent U-Haul trucks and storage. I will return and continue doing business with Angie and her girls.

CESAR P. 
Rating:
4.0

Customer did not leave a comment.

Abigail T. 
Rating:
5.0

Customer did not leave a comment.

Daryl J. 
Rating:
5.0

Customer did not leave a comment.

Howard H. 
Rating:
5.0

Had no problems, staff was easy, friendly and efficient

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
3.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

They were fast and knew what they were doing

Karl A. 
Rating:
1.0

This was stated in a previous review, but happened to us also. Our pickup was scheduled prior to opening of the location. The truck was fine (other than not being the truck we requested). The issue was the accessories that we SCHEDULED to be part of the process were not in the truck. We had to wait for them to open almost an hour later, only to find out the dolly's, blankets, etc aren't guaranteed to be available. This makes no sense when you're planning over a week in advance with them, AND they still charge you for it after you return the truck! Uhaul in general needs to get their act together (or have a competitor that will do things the right way).

Mike V. 
Rating:
3.0

The truck was dirty mud inside and had a terrible smell inside. I took truck home and gave it a good cleaning inside and sprayed it to kill the bad odor. The transmission sound like it's about to go on truck.

CORNELL W. 
Rating:
5.0

Everything is excellent! The only thing I would recommend, is highlight the drop address for customers!! I had known problem, I think it would help some!

GARY P. 
Rating:
5.0

Great customer service and technical expertise from the wonderful ladies at Turner Farm UHaul !!

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

ISAI B. 
Rating:
5.0

The staff is awesome.. I want to thank them for being AWESOME..

JIMMY A. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE J. 
Rating:
5.0

Super helpful. Cares about the customers needs

TINA H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP L. 
Rating:
3.0

I was very distraught as I didn't know that I had to watch a video, upload my license, purchase additional insurance. I was NOT told about to complete everything that I needed to do as time was of the essence and I had hired help that also were on a time schedule. It was extremely frustrating but there was a lady that answered the 800 number. She helped me get going I am sorry I fail to remember her name. She was a former employee at that location. I am most thankful for her as I was literally getting ready to give. Train the pretty young ladies with a tan to not be so sarcastic indirectly when you ask questions you don't know.

Jesse H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Great storage! Not over crowded.. Friendly staff. Enjoyed the ride on the golf cart!

willie m.  |  Overall Experience 
Rating:
1.0

Location is poorly run. I was told I could pick up my truck at 7am on day of move. Instead, the key was not available when I arrived and I spent an hour on the phone getting someone from Uhaul to make a key. It cost me time and money as my movers sat waiting for me to come with the truck so they could pack it. Further, the truck had about a 1/4 of gas in it which is ridiculous.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Darcy J. 
Rating:
5.0

Customer did not leave a comment.

BARBARA S. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR G. 
Rating:
5.0

Great service! Had the truck ready to go when I arrived.

ALBERT N. 
Rating:
5.0

Customer did not leave a comment.

TYLER G. 
Rating:
5.0

Very pleased with the courtesy and competence of the staff.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

WESLEY W. 
Rating:
5.0

Excellent one stop service for moving and storage.

LEROYA S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN V. 
Rating:
5.0

Fast, economical, helpful and friendly. What a refreshing change.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

RODNEY D. 
Rating:
5.0

Awesome facility.

Macon G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Vehicle was clean, but inside windshield dirty.

BENJAMIN D. 
Rating:
3.0

Update web directions and functions for out of office hours returns

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

ABEL A. 
Rating:
5.0

No comment

Wallace W. 
Rating:
5.0

The right rear taillight and turn signal were not operating. Had to switch vehicle with another U-Haul dealership. Angie and company took very good care of us at Turner Farms U-Haul!

PAUL C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Great customer service!

DE ANNA E. 
Rating:
5.0

Michelle was nothing but the best to work with and helped us in every way will definitely recommend them to anyone looking!

JEFFREY M. 
Rating:
2.0

When I arrived to pickup the truck I request they didn't have one my request was canceled so I call your support line and the sent me to another site to pick up a truck.

ALONZELL R. 
Rating:
5.0

Customer did not leave a comment.

Nickolas B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

WENDELL JACK B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Morgan P. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL C. 
Rating:
5.0

Customer did not leave a comment.

Sonya B. 
Rating:
5.0

Place was always clean and staff could not have been any nicer was there about 4 years and it was one of the best storage experience ever

DANIEL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARVON P. 
Rating:
5.0

Good rental.

WALLACE W. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
1.0

The AC did not work the whole way from NC to CA it only worked wen i picked it up after that it wouldn't work at all i had to by a fan to keep me cool on my trip.Wen i asked for some type of compensation i was told they couldn't help me Really bad experience with u-haul.

ADRIAN N. 
Rating:
5.0

Customer did not leave a comment.

COREY P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
5.0

I have used Turner Farms Storage a number of times and each time I am greeted by friendly and helpful staff. Thus is my Go To facility when I fun out of room!

Philip P.  |  Overall Experience 
Rating:
5.0

In and out in 5 minutes. Excellent service.

EDWARD G. 
Rating:
5.0

Great service, easy drop-off and friendly staff!

ERIC H. 
Rating:
2.0

No appkiance dolky or blankets as ordered Truck dirty windows. Hard to see out

Doug B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Y. 
Rating:
5.0

Very efficient! We were in and out in no time

DENNIS F. 
Rating:
5.0

Everything is GREAT as is. Great Job. Thanks

WAYNE W. 
Rating:
5.0

Customer did not leave a comment.

Philip H. 
Rating:
4.0

Customer did not leave a comment.

MARY R. 
Rating:
5.0

Nice new clean place. Staff was friendly and helpful.

WAYNE O. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel W.  |  Overall Experience 
Rating:
5.0

The staff was always so friendly and helpful!!

Maia w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victoria s.  |  Overall Experience 
Rating:
5.0

Just keep giving the same great service. Thanks

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
3.0

Customer did not leave a comment.

Candace M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

I have rented many Uhauls over the past years and this is by far the best service I have gotten. The women at the desk were kind, quick, and responsive to my questions. The location was clean, the van was clean, and the employees were super friendly and helpful. I am very impressed with my visit to this Uhaul/storage facility staff

Courtlyn C. 
Rating:
5.0

Customer did not leave a comment.

Dustin G.  |  Overall Experience 
Rating:
5.0

The ladies at Turner Farms Self Storage were AMAZING! Super helpful and friendly!

NICOLE W. 
Rating:
4.0

excellent customer service. Thank you. be blessed.

ERNEST J. 
Rating:
3.0

Extensive and detailed after hours drop off was not identified at time of pickup. Unfortunately keys were dropped in the box before all the details required were completed. This made it hard to supply pictures and details required by in line drop off system. Would have been nice to know this from the start. I hope I do not get late fees due to this.

MICHAEL H. 
Rating:
5.0

I enjoy the services at this site because they are very friendly and considerate. The trucks are well maintained and the storage impeccable.

ALVIN L. 
Rating:
1.0

I was over charged for mile that the uhaul provider didn't fix In their system

Michelle D. 
Rating:
1.0

Additional equipment I requested wasn't there. Clerk made no effort to locate it for me. I had to lo ate it myself and make a separate contract which means I had to go through the process twice of creating the contract and returning the equipment!

Ricardo C. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA K. 
Rating:
5.0

Customer did not leave a comment.

BRITT D. 
Rating:
5.0

Customer did not leave a comment.

MELVIN G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
3.0

to far away from raleigh n. c.

LUCY J. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

The truck was old, but still ran well. The inside was clean.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

Alyse W. 
Rating:
5.0

Customer did not leave a comment.

CHAD R. 
Rating:
5.0

Great experience.

RANDALL D. 
Rating:
5.0

Customer did not leave a comment.

Philip H. 
Rating:
3.0

Customer did not leave a comment.

Wayne D. 
Rating:
5.0

Super friendly staff, very helpful and willing to help. Would recommend this location to everyone!!!

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Rebeka H. 
Rating:
5.0

Great location! Friendly “family” feel from staff.

Lindsey S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda G. 
Rating:
5.0

Customer did not leave a comment.

JOHN C.  |  Overall Experience 
Rating:
5.0

Amazing

Marlin S.  |  Overall Experience 
Rating:
5.0

Could not ask for better service !!

Pamela N. 
Rating:
5.0

They were very helpful. I will use them again.

Brian T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KESHA M. 
Rating:
5.0

N/a

JULIUS M. 
Rating:
5.0

The staff, especially Angie, was very helpful.

John J.  |  Overall Experience 
Rating:
5.0

Excellent customer service and efficiency.No problems.Satisfactory experience!

BEVERLY P. 
Rating:
4.0

Have submitted email on issues found during delivery, headlights dim @ night could barely see & driver side door weather stripping air coming in & when raining water aswell.Waiting for a return call.Thanks

Jason H. 
Rating:
4.0

Customer did not leave a comment.

Melieka H. 
Rating:
5.0

Everyone was wonderful to work with. Great storage unit. I'd drive across town to use them again.

Mary Elizabeth T.  |  Overall Experience 
Rating:
5.0

Wonderful, friendly staff, great place!

bonnie b.  |  Overall Experience 
Rating:
5.0

When I checked out lady at front desk was very rude

James R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwayne B.  |  Overall Experience 
Rating:
5.0

Very clean facility and nice staff!

Teressa C.  |  Overall Experience 
Rating:
5.0

Our experience was great. First time we had ever used a storage company. Climate control is the way to go. Staff was great from our first inquiry and questions to the day we moved out. We kept our belongings in storage for nearly 2 years!!

NEEDHAM W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernesto M.  |  Overall Experience 
Rating:
5.0

We were at this storage for 13 years and could not be MORE PLEASED with Angie and Austin for everything they did for us all these years! Thank you so much!

JOANN C.  |  Overall Experience 
Rating:
5.0

Absolutely wonderful staff and experience from beginning to end!!

Reginald W.  |  Overall Experience 
Rating:
5.0

Incredible staff, outstanding facilities and convenient location. We have used them to rent trailers multiple times and now two storage units for the past three months - we are moving to OK now and if I could take them with us, I would do so in a heart beat.

Joshua H.  |  Overall Experience 
Rating:
5.0

Clean facility. Staff very helpful.

Kenny W.  |  Reservation 
Rating:
5.0

Austin has excellent customer service skills that feel genuine. We didn’t get the impression that he’s in it only for the money. We left with the impression that he loves working with people. Thanks!

Samuel K.  |  Reservation 
Rating:
5.0

Very helpful and knowledgeable about all the products.

STEVEN C.  |  Reservation 
Rating:
5.0

Very helpful staff and the storage units are very clean.

Penni B.  |  Reservation 
Rating:
5.0

The space was ready for me to use on the same day.

Charles R.  |  Reservation 
Rating:
5.0

Austin was very helpful and explained things clearly. The facility and unit was white glove clean.

STEVEN C.  |  Reservation 
Rating:
5.0

This is a very nice facility. Staff was very friendly, but I do wish they had told me ahead of time that my door was different (I have a handicap unit but was unaware until I got to it.)

Jason P.  |  Reservation 
Rating:
3.0

need reply to adjusted billing...failed to provide 12month free,,,was told a 13 month was added but have not received a new receipt to show it..please reply

Raymond B.  |  Reservation 
Rating:
3.0

Reserved 10x20 with Electricity for $145 - Disappointed Not available. Offered choice of 2 10x20 spaces @ $140. On line deal -1 free month free lock with 1 month paid - also NO Longer Available.

BARBARA D.  |  First Impressions 
No reviews have been submitted for this location.

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