Customer Reviews for Twiggs Automotive & Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Twiggs Automotive & Towing

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Antone R. on

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michael P. on

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Great customer service

Randy H. on

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Nic V. on

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al C. on

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What a rip off u-haul is!!!! I paid 250.00 from Florida to RI one way. Coming back home from RI to Florida it cost me 633.00. WOW what a difference. I promise that will never happen again... I could have totally paid less if I had my motorcycle transport and saved on gas and tolls.

Matthew P. on

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Great service at this location, highly recommend.

Lauren M. on

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Curtis L. on

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Mary M. on

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Marjorie C. on

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This was my first experience with U-Haul and I was quite happily.

Elizabeth S. on

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This was not our preferred location because of distance from our house. I was NOT happy that we had to spend additional time traveling from/to with no adjustment from uhaul. When the equipment isn't at the preferred location the rental period should be extended to compensate for travel time.

Rachael Z. on

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So accommodating and helpful- would definitely rent from them again!

Joseph W. on

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susan M. on

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The 24 hour drop off was difficult to get onto. It wouldn’t identify our location. I called customer service waited 20 min on hold . When they answered I finally figured out the drop off app. Long hold time..

Lori R. on

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GREGORY C. on

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I've worked with Twiggs several times now and it has always worked out great!

GEORGE S. on

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Joey D. on

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The location signed me up for insurance that I never asked for. I was never told about it and when I inquired afterward about it they were extremely rude. I will never rent from them again and it’s made me seriously reconsider using U-Haul in the future. I would hope that you suggest your dealers prioritize customer service and honesty over trying to get a few more bucks

Curtis L. on

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David J. on

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KELLI P. on

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Cesare D. on

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Great staff!

Ron R. on

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Friendly, efficient person helped me. Vehicle was in great shape. Easy process.

WaterRower I. on

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Patricia B. on

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We were thankful that this pick up location was available and had the needed rental on short notice. Our original pick up location was closer but when we went to pick up the truck we discovered that it wasn't open on Saturdays. Apparently the main U haul web information needs to be updated. The U haul customer service rep located this site as the next closest one, We were able to pick up the truck the same day without further delay.

Roy D. on

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Victoria L. on

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Painless experience, friendly staff, choice of vehicles, good condition. No issues, thank you

Deanna L. on

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Tony D. on

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Stephen P. on

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Babak T. on

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Christian R. on

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mileage on invoice was incorrect

SHEILA D. on

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Hillary L. on

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john S. on

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Doreen H. on

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Thomas L. on

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Made a reservation at different location. They did not have truck day of rental. Had to go here. Should not have to go looking for a truck elsewhere if reservation confirmed when placed weeks ago.

douglas T. on

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Joanna L. on

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Man in charge was ok but triple A kids were rude. When i dropped vehicle off I was charged for dolly that I did not use $10. I called complained and was hung up on by triple A staff. No too happy. Would not use facility again

Howard R. on

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Everyone is very welcoming and helpful. They make you feel that they want and appreciate your patronage. Couldn't be better!

Lisa S. on

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Brian T. on

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Very friendly and professionally run.

John S. on

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Roger P. on

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Carlene M. on

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EDGAR M. on

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Very Convenient place and Nice people

michael S. on

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Hello.... I needed a 10ft. Box truck for a move on a Sunday. The staff @ Triggs in Warren RI was very friendly and accommodating. It was a very good experience and being open on Sunday was a blessing indeed.

anthony C. on

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James M. on

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Great experience. In and out no issues at all

Maura G. on

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Nothing. The rental process was easy and smooth ! I highly recommend UHAUL at Twiggs !

angela N. on

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WILLIAM JEFFERY D. on

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Angelo M. on

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Great friendly professionalim

Frank L. on

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Perfect for what I needed it for. Would definitely use again.

Meghan J. on

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SUSANNE S. on

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August K. on

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Howard R. on

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Super nice people, excellent and efficient check-out/check-in.

Diane S. on

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Paul B. on

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Jeffery L. on

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Robert B. on

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Friendly and helpful!

Nicole R. on

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Janet J. on

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george S. on

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Great service and good selection of vehicles to rent. Staff were helpful and efficient.

lOIS R. on

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Barry Z. on

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The lady who handled my pick up and delivery transaction was very pleasant and helpful. I look forward to renting again from this location. I recommend them highly.

William R. on

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People were helpful making sure everything went well

Mary S. on

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Great Customer service AAA + convenience and quality equipment

george S. on

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Dean B. on

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Great customer service and very friendly. Thank you

Donald B. on

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Hildegard V. on

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MARK A. on

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Maury D. on

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Robert G. on

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Excellent process. The second form of verification is a little much.

Kevin R. on

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Couldn't ask for more. I'd rent from them again in a heartbeat!

Daniel A. on

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Stephen B. on

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KELLY W. on

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Matthew D. on

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Guilher S. on

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Timothy F. on

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ralph E. on

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JUDY R. on

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Eric F. on

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Was good experience.

James F. on

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maria V. on

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Brandon R. on

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This was my third UHaul rental in the past couple months and once again I’m very pleased with the convienence and quality of the rental experience. Thank you!

kATHLEEN R. on

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Twiggs personnel were very helpful and accommodating...even after I changed my pick up day three times.

JAY H. on

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Nothing, the gentleman at this location was cordial and knowledgeable, had a good sense of humor and pleasant to deal with. Would definitely recommend him or use him again.

Brandon R. on

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Could not be happier with the convenience and quality. Thank you

SHERIE S. on

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alan V. on

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Nothing ! Very Consistent, personable nice atmosphere and willing to accommodate.... 5 stars ! Alan V.

Daniel W. on

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Nickolas M. on

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Very friendly employees.

Heidi L. on

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Ashley M. on

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They supposedly found very very small damage the next day after I left the car and told me it would only be a $50 charge. Then I got the bill and they charged me $147 and when I tried to fight it they couldn’t prove that they told me it would only be $50 even though I did not damage the truck. I will not be using uhaul anymore even though I used to use them regularly. I will not recommend them to anyone.

MICHAEL O. on

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Twiggs was fantastic to work with, bent over backward to please

Pamela B. on

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It takes a lot to ruffle my feathers as I am a very patient and understanding person; however, I went to Twiggs five days before our moving date to reserve a truck and was given a rate of $x.xx per mile and was told that I could pick the truck up at 7:30am on Saturday, even though they open at 8:00am. The woman assured me that she would be there at 7:30am. On Saturday, I arrived at Twiggs at 7:30 am and there was no one there....fine. Then a mechanic showed up and I explained why I was there. He was very nice. He eventually called the owner of Twiggs and I figured he would either come right away or call the woman to come right away. Finally, at 8:00am, the owner showed up and was EXTREMELY RUDE to me. I tried to explain to him what the woman had said to me and he kept saying that no one shows up before 8:00am on Saturday. He didn't want to hear what had been told to me and instead of handling the situation with a simple apology and taking care of things for me, he CHOSE to be rude and abrasive. I told him that he was being rude and he continued with his completely unprofessional and rude attitude towards me, a loyal customer for over four years. In the meantime, the woman finally showed up at 8:15am and she, on the other hand, handled the situation beautifully. She apologized for not being there when she said she would be there. Then, regarding the rate I had been given, now I was told that it was $.30 more PER MILE. Mr. "Twiggs" was of NO help and I insisted that they call U HAUL to honor the rate I had been given. The woman made the call and the rate was honored...Again, she was very helpful and I appreciate her professionalism (unlike her boss). I was finally able to leave with the truck at about 8:45am. Before leaving, I went over to the owner and told him that he was rude and that is NOT how you treat a customer. He said sarcastically, "Yeah...the customer's always right." I told him that I will never do business with him again without a sincere apology for the way he behaved. He then gave me the most INSINCERE and LAME fake apology that I have ever heard in my life. I understand that people have bad days and I am very forgiving but unless this owner rethinks how he behaved and does the right thing, I will NEVER patronize his business again, nor will I send anyone his way. It's unfortunate because everyone else I've come into contact there has been extremely nice and professional.