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Christina M
Customer Reviews for Twin Locus Barns Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off location was not maned, did not know this ahead of time.
Christopher BExcellent care. Instructions for weekend pickup was great
Susan PEverything was as good as it could be.
Susan ARenting from Uhaul was really simple and convenient. Will recommend to a friend.
Linda HFrank was very helpful.
Brian FI received a call from the staff here the day before my drop off. The gentleman informed me the office would be closed but went through the specific instructions for returning both pieces of equipment that I had. He was very friendly and gave me a few helpful suggestions. I was able to return my equipment with the self service due to his assistance. Overall 10/10
Michael BGreat communication with a slight issue we had. Staff is wonderful and location is nice.
Michael SVery friendly staff
Dawn BRenting this truck was made so easy. Thank you!
Jan RThe gentleman that helped me was exceptionally kind and helpful. An excellent experience
Nick Salways accommodating and professional
MICHAEL FWhat you expect from a business, exceeds all of my expectations
BilAL JThe gentleman went beyond my expectations as far as customer service and he even hooked it up to my truck for me
Robert NFrank is wonderful and was A terrific experience. I had a horrible experience at silverback but frank took great care of me in Dallas town. Frank 5 stars. Silverback 0 stars. Very rude and not helpful
steve tWonderful experience and service. I would absolutely recommend them. So pleasant and upbeat. I was so grateful as moving is stressful and he was so helpful and made it easy. Great guy and perfect service.
Pamela RUna desorganización terrible después de guiar 30 minutos no habían trucks luego hago una reservación de 24 horas conduzco 30 min más y cuando llego solo me daban tres horas 🤦🏽♀️ Media hora para tras reservación de 15’’ y me dieron uno de 10 mal servicio
Cynthia CFrank is friendly and helpful. I would definitely rent again from him.
John NGreat service. The gentleman that helped me when I returned the truck was very helpful. Thank you!
Douglas Rno issues, very helpful and friendly.
Robert DNo suggestions. It was great!
Samuel LExtremely friendly staff! Truck was clean and everything went great!
Josh RThis location was no doubt THE BEST branch I ever had dealings with. Frank at Dallastown far exceeded my expectations with regard to getting me lined out and on the road.
James RThe email I received when I initially reserved my rental stated I would be picking up my truck at Silverback Services. When I got there, I tried going into the U-Haul app and following the link sent to my in my email so I could access the info needed to pick up my truck. Lo and behold, the reservation now showed I was picking up at another location, and there was zero links anywhere for me to "pick up my rental." After driving to the other location, I called U-Haul support, who told me the link I needed to follow was entirely different from what I had in my email. Furthermore, when i did log in and follow that link, I was told I would need counter service to complete my check-in. Thankfully the office was open, and the gentleman who assisted me couldn't be nicer. Overall, I'm very upset over the whole check-in process, as nothing I received via email indicated the proper way of checking in. But this is no slight whatsoever against Twin Locus Barns, only U-Haul and the check-in process.
Michael CThe only problem with the location was it was switched by U Haul 2 days before the rental date. This was about 15 miles further away. Frank at the Dallastown location was awesome. I just wish U Haul would make mileage adjustment for having to travel further.
Wayne H