Customer Reviews for Twins Trucking

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Twins Trucking

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Audie W. on

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I had rented a truck from a different location and they called me the morning of to tell me that truck had been damaged so I could pick up a different truck at a different location. I wish I was offered some sort of discount because it really threw a wrench in our plans. Other than that the truck was in good condition and worked like a charm.

Becky B. on

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Our location was terrific except it wasn't where the UHAUL reservation was scheduled. We flew into Indianapolis and taxied to our scheduled location to find out that our location was changed without us being notified and without help from the workers at that location. We had to Uber to the new location.

Carla B. on

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susan A. on

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I will use you again. Thank you for service.

SCOTT M. on

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Twin trucking was unorganized and had no help what so ever.

Todd A. on

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Twins Trucking was awesome!

Starlette S. on

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I had no problems picking up my truck but was unable to return it with my phone. I had to call and speak to an agent.

Schuyler W. on

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We ended up with this location last minute as our original choice did not have the truck we needed. We showed up with a quote for $143, she told us our total was $193 because of additional “fees”, $50 in fees? We couldn’t worry about arguing about it then as it was the morning of our moveing day and we were on a time crunch. She then proceeded to tell us the total would also be lowered if we turned the truck in same day because for some reason the booking put us on for a 2-day rental dec 20th to dec 22nd when I only requested it for a day. While putting our information in she also said that she didn’t see that we’d picked a drop off location (I definitely did because I GPSd it all to see what was closest, but I’d booked it a month prior and couldn’t remember which location we chose out of the 4 or 5 options and again; time crunch). She said she could put on there that we would decide later and said we could just drop it off at whatever location we chose once we got there. We got it dropped off about 11 pm on dec 20th that next morning I called the uhaul location we chose for drop off to check what our total was and then told that we were actually being charged the full $193 with nothing refunded and that we dropped it at the wrong location because I had actually chosen a drop off spot. While speaking with the drop off location I asked to get a number for regional to get it sorted out because it seems like we were told all the wrong things he let me know that with the type of location it was they aren’t trained as well and have much misinformation. I would really appreciate everything being trained the same because no one likes to deal with surprises and lack of knowledge during a stressful situation like moving.

Jeffrey B. on

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Let us book truck for out of state and then said it was unable to go out of state when we went to pick up- after already charging our account- which wasnt supposed to be charged until truck was returned according to your staff. They then charged our account again when we reserved a new truck before it was returned. Our account was charged twice when we only got one truck so we then had to wait til next day to transfer money. We had also paid friends to help load truck so that was money lost. Then next day when we finally got a truck we were informed that it was no problem to take the original size truck out of state. So this whole debacle was for nothing. We lost a lot of money and time that was extremely valuable giving the costs and the stress of moving. Would hesitate to use uhaul- especially this location again. Oh and we were charged extra for a dolly when we said no when asked if we wanted one for an extra fee.

Julie H. on

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Bobbie A. on

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Scott N. on

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Called last minute to get a truck and they did everything to make it happen! Great service.

Eboni W. on

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I wouldn’t recommend uhaul to anyone. They over charged me and I don’t understand where these charges came from plus they won’t refund me my money. This has just been an awful experience.

william G. on

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returned it eriday nite 10 pm was still charged 3 days should have been 2

Jeffrey U. on

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The people at twin trucks were very professional. Thank you

Christina P. on

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I was extremely disappointed in the truck, extremely upset with lack of roadside assistance and will make sure Angie’s list and any and ALL social sites will know how screwed up uhaul has been to me the last 2 times I’ve used you! NEVER AGAIN EVER!!! You’re a rip off and total disappointment

Catherine H. on

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I had an amazing experience and see no room for improvement! Glenda was so helpful and gave me great information. She went above and beyond her call of duty!

Kim H. on

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CARL H. on

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while this location was great i have nothing good to say about the u-haul.com experience. everything was wrong and did not work with the website and 800 service. if i can find rentals in the future somewhere else i will

Tom C. on

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Location is too new for google maps to locate it, please fix that!

allen N. on

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Lowell P. on

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Talked to Glenda about the reservation she was very pleasant and accommodating. Arrived at the location and Chuck processed our paperwork. Was a very quick and painless process. Great job from everyone!

Aaron F. on

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Chester D. on

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George W. on

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Twins trucking was very accommodating, friendly, and helpful.

jessica S. on

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Frank B. on

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Scarlet W. on

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The rental agent was terrific. She was very helpful and made the rental go very smoothly. One thing, The ashtray was full, and there were ashes all over the seat.

Bethany S. on

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I want a refund

Craig W. on

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The people at this location were wonderful. They made my move smooth and easy.I would recommend this location to anyone. Thanks Tom and Glenda.

Robert B. on

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We called ahead that we might be a little late because of a flat tire. They said they would be there till we arrived. Thanks.