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Keith Pierce
Customer Reviews for Tx Kool Zone
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! Very friendly and helpful person helped us out and he was very knowledgeable and it was a real pleasure doing business here.
michael baggettMake sure that the writing is big enough to read. I was charged over $300 that I wasn’t prepared for, because the writing was so small I couldn’t read it.
KIMBERLIE MCNUTTI couldn’t ask for better customer service. I arrived early and the owner saw me sitting in the parking lot. He opened early to accommodate me.
Richard WendelAbsolutely wonderful customer service! I rented in person at this location and Mike was 100% amazing. Will continue doing business with him as I also rented a storage unit at his facility. 10/10 highly recommend.
Risa JordanMike, the UHaul representative at the location was very helpful and knowledgeable. He explained all options thoroughly.
MARC HALLSuperb! As I began my move to Texas, TxKoolZone was VERY accommodating! In addition to returning my trailer after my final move, I also rent a climate-controlled storage unit from them. It is very clean, the facility is secure, and they offer great carts to make moving items easy!
Dianne StarkI interacted with U-Haul’s customer service department first , and the lady simply was an ass! She needs to be fired. Texas Kool Zone made the arrangement correct! Mike is always superb!
Mark HoustonGreat service
Roland NapolesWas the truck clean enough for next person.
Raye GentryGreat service and friendly. No hassle renting and reserving equipment.
Roland NapolesMike runs a great place. Always there. Always helpful. Always friendly.
john holland | Overall ExperienceNothing really, the guy at this location is absolutely great.
Brandy MccallieI've rented from this location several times and always have a good experience. 10/10
Benjamin EricksonVery efficient owner!
TERRY HINSLEYGreat experience all the way around
Angela EngledowService was Awesome fast and friendly.
EARNEST STONEGreat experience overall. Very happy with the service I received.
Laury CartlidgeExcellent experience!
Annette jenkinsNothing. Exceptional customer service…
WALTER SIMPSONEverything went very smoothly. Definitely recommend this location.
Kathy HearnGet rid of manager named Kevin most disrespectful person I ever spoke with
alan hixsonVery easy process
jacquelyn thorneMichael at this location was very helpful. He made sure that we were satisfied with the rental experience after the poor service received from the original rental location and was the only one who contacted us (sadly after it was too late) to advise us of the changes made to location of pick up.
Laura PepperNothing this all went great and the manager of this rental is always awesome
Susan RathThis is one of the friendliest locations I have dealt with the units were clean and everything operated as intended the process was very quick and I was driving away in less then 15 minutes
ROBERT MILLERNothingl
Barbara EppersonLike the paperless process Uhaul has introduced. Welcome to the 21st Century!!
Thomas BlankenshipNothing. The gentleman was friendly and helpful! Will definitely use again.
Bryan WilliamsonGreat selection of trucks, loads of supplies, and manager was super helpful.
Monica InfanteThis was the first time that I returned a trailer to a site during off hours. I wasn’t sure what to do so I called the phone number on the business. They called me back and told me how to get started on self-check-in.
Mark McClureGreat facility, great employees. Would recommend to anyone
CHRISTOPHER COCKRELL | Overall ExperienceEXCELLENT customer service! Doesn’t need improving!
Burleigh NielsenEasy drop off point
Charles CurryThe owner was super nice, however the truck that we got was in rough shape. We paid a lot of money for a crappy truck that should've been in a repair shop instead of being out on the road. Both of the cab doors were having issues closing and the cabin light wouldn't shut off we had to cover it in electrical tape to be able to drive at night. When we called road side assistance we couldn't even get through to anybody. That will be the last time we use Uhaul.
Jonathan MaldonadoGreat friendly staff and service. This is my second time back renting from this location Highly recommend it .
Loreena Yeoavailability was great, customer service was outstanding and the ease of renting was great. Would definitely recommend this location.
Carrie rachelAlways an amazing experience!! They are so helpful even when it is a last-minute request like this one was!
Sheryl StephensWe love TX Kool Zone! Mike, Chris and Katie are amazing individuals and so easy to work with! Would definitely recommend to anyone for equipment rentals or storage units!
Sheryl StephensAlways an easy rental here!! Sometimes I just go and rent for no reason, that’s how great they are!!
Doug ClarkThe manager is great to work with. He is conscientious and takes time to answer all questions. The location is about 10 miles away and easy to get to. The parking lot is large and makes turning and backing with the SUV and trailer easy.
Benjamin EdensNot charge me extra and then not respond to my emails
Adriana HammondsPerhaps don’t offer 24/7 pick up at this location because cellular wifi connections are spotty at best. What should have taken me 10 minutes at most to check in turned into a 44 minute fiasco with a call to customer service to complete check in
Kelly JonesThe gentleman working this location was very nice. Will definitely send people to him if they ever need a uhaul.
Kindra HeltonMike is a professional and first class guy.
Don Binns | Overall ExperienceMike Goggans was a pleasure to work with. Runs a tight ship.
MARK DAVIES | Overall ExperienceVery clean climate controlled storage. Owner is very professional and reliable. Very happy customer.
stefano velez | ReservationThank You!
RACHEL PERSONS | Overall ExperienceMark and Teresa are awesome! Extremely accommodating and helpful!!
Privacy Request | First Impressions