Customer Reviews for Tyrone Texaco

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tyrone Texaco

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Renee G. on

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Have used 3 types of equipment rentals from this location- Friendly and knowledgeable staff. Convenient and easy process. Will return when I need my next truck!

VINCENT P. on

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Marc L. on

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all good

joseph B. on

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Mark J. on

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Denise R. on

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I think what they do and how is just fine. Good place to do business with

Jason M. on

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Thomas P. on

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Very helpful staff

KATHERINE A. on

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We did not use the dolly or the furniture pads. I was charged for it.

donald B. on

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Your new move to require everything be done on a "smart phone" is burdensome. Really - what was wrong with the previous method??? One cannot see the screen well when outside in the sun and taking pictures puts a burden on the phone's capacity. Plus it is very time-consuming!

Benedict T. on

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victor M. on

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Charles B. on

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It took almost 45 minutes to process the paperwork when I picked up the truck! They erroneously sent me to the wrong truck and had me inspect it and take pictures of unmarked damages!! The competence level was questionable.

Paul W. on

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Vanessa G. on

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Dhebi S. on

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Excellent service! The young lady who helped me was very professional and really on the ball. She had to run the gas station/store at the same time as helping ME and she did such a great job taking care of all of us. Upon the return of the vehicle, she was just as friendly and very thorough. I appreciate her skills at multi-tasking. Good job. I highly recommend this location for friendliness and helpfulness.

CHERYL A. on

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Tracy H. on

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It was a smooth transaction using my mobile device to pick up the car. Saved a little bit of time. The staff were very helpful. When I was fueling at the U-haul depot which is also a Texaco station a man approached me and said he would take the keys from me and take my mileage as well. He was not wearing any type of U-haul or Texaco logo clothing which worried me he was trying to scam me. I refused and went inside. It did turn out he works there and I told the lady at the counter my thoughts on this.

Corrie C. on

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Henry Stephen L. on

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Office is located inside a Gas Station. The Gas Station was not entirely clean, and was in disarray. Manager asked me to tell her staff to grab the dolly and blankets from the truck (she didn't want the items to be stolen). Staff didn't look pleased when I (customer) asked him to grab those items. I would only recommend this location to a friend because the Manager was very nice.

CHRISTINE M. on

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Hugo H. on

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Professional and friendly staff.

Filip D. on

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Great people, great service.

Stephen M. on

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Claudio M. on

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Convenient drop off

Scott P. on

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My issue was the truck share program didn’t work and the location did their best to help me.

Michael A. on

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Johanna H. on

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Michael B. on

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Nathan T. on

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David V. on

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Truck smelled of strong cigarette smoke and interior was dirty. Additionally, after reaching our destination the check engine light came on. Took us fourth five minutes to reach a service representative and this was after multiple attempts. We were instructed by the representative to drive the truck back to the store we acquired as other than the engine light coming on the truck ran fine and oil pressure gauge and water temp and volt meter were ok.

Jeffrey P. on

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Judith T. on

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I didn't get anything other than being handed the key and told its outside. The gas station itself is pretty dirty and i had to walk through plants and stuff to get to the door because it was parked so far over. Also got the truck with only 24 miles till empty which seems really rude.

John R. on

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Sherri K. on

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Ed and Brett were great, very informative and courteous. Best u-haul rental ever. You should let them train other locations.

YURGUS B. on

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Evelyn V. on

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Great experience and appreciated

Cindy B. on

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Bob K. on

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drop off was good to have at a gas station so I could fill up and leave the truck at the same time.

anthony V. on

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Awesome. THANKS

Mark M. on

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Have more people working, this location is also a convenient store and the clerk had to serve the rental area as well as anyone walking in to buy gas and other things.

RENEE P. on

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James H. on

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Macus M. on

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David H. on

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Mark F. on

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Last minute rental, (due to SEVERAL closing delays). The owner of the shop was extremely helpful in getting me a truck. I had been told at another location that they had no trucks, to try other locations, or go online. I'm glad I've checked with Tyrone Texaco, they were a BIG help!!

Carol B. on

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samuel S. on

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Charles F. on

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Adam J. on

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cj D. on

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Christopher K. on

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Very nice staff.

John P. on

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Tires were low on air, warning light came on after a few miles. I went to a U-Haul center to have them checked, and was told (although I was only 20 ft from the air compressor) that I had to call U-Haul road service! I finally convinced the guy to add air, but his compressor was no capable of reaching the full recommended pressure. At least the light went out, and I reported the low pressure when I returned the truck.

Merle D. on

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Jasmin A. on

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We were told to sweep out the truck once we were fi ished. But once we opened the back it wasnt swept at all before we started packing. Just check the back area before renting in case someone spills something and stains furniture.

Jeffrey W. on

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Simple location without boxes etc. nice people.

Lorna B. on

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The person there was very helpful and professional in person, but the location was a run-down Texaco gas station. It didn't inspire a lot of confidence. Also, I had requested a 10-foot truck, but was given a 15-foot truck. When I got the message letting me know of this change, I tried to call the location to see if I could press for a 10-foot truck. I was not able to get a hold of the right person and it took them about 6 hours to call me back. A different and larger location would have had a better truck selection and better and more expeditious customer service and I would not have ended up having to drive a much larger truck than I needed.

Stephen C. on

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Lawrence W. on

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Texaco sent me to 38 ave & 66 st saint Petersburg to get my wires fixed on the truck. The employees there went the extra mile for me and got everything working, not easy, in short order. They were very professional. Texaco was very helpful hitching up the next day.

michael D. on

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Dasha M. on

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Kim R. on

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evelyn P. on

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Great customer service!!!

Debbie D. on

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Very helpful and friendly was good that I could fill the tank there too! This location is a big plus to zuhaul!

william O. on

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gent spoke no English

Jamal M. on

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A complementary snack!

Nancy W. on

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This was a gas’s station. So the attendant had to work us in as he waited on customers. Took longer than it should have.

Jim A. on

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Clinton K. on

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My issues are not with the location but with the online reservation. I made reservations at this location and received a phone call stating I cannot pick up until 0900 even though they opened at 0700. Also when I arrived they only had a 15 ft but I reserved a 17 ft. When I called the uhaul number to ask they said they try their best but no guarantees. Why do you have the online reservation if it will not be there when I arrive? Then they said they will have one soon at another location soon. Sorry but I was already delayed bc I had to wait and pick it up.

Mariah U. on

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steven G. on

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brian M. on

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Julia M. on

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Jim E. on

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Truck was filthy when Picked up. I had to clean the inside myself. I had to put air fresheners inside to try to hide the smoke. The folks at this Uhaul location were very nice, efficient and polite. I’ll use them again.

Thaddeus D. on

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Francis M. on

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pickup and drop off was smooth. Nice location easy to enter and exit with a big haul truck

Ronald R. on

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Gas station, convenience store, and Uhaul rental, this location was busy! Despite that, both Prashant (when I returned) and woman (unknown name, when I picked up) were friendly, helpful and efficient.

kyle B. on

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It was 23 minutes ant 17 out of the way, which wasted time and fuel. They said the truck was dirty after I cleaned it and charged me. They said the fuel level didn't match after I told them that the paper was wrong from the first location, and charged me $15 extra dollars after I put enough fuel in it to get the gauge back to where it originally was.

susan C. on

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The only issue was the truck reaked of smoke.

Charles N. on

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Kris L. on

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Great customer service. Would highly recommend the ease of returning was much appreciated.

Nancy W. on

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john W. on

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Absolutely the worst experience I’ve ever had with you uhaul. The vehicle was filthy inside too many dings and scratches to count air-conditioning didn’t work something wrong with the brakes almost wrecked stop trying to stop in the rain . And after all that when I first checked the vehicles gas it was a hair below 3/4 of a tank so I didn’t think I needed to bother to say anything . After all the problems with the vehicle she actually made me pump two dollars worth of gas back into it I thought that was very inconsiderate considering . I would like a representative from U-Haul to contact me to file a formal complaint thank you

Johanna H. on

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Kay T. on

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robbie S. on

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The price kept changing back in the system doing the final step of the process (almost twice my quote I received through the phone service center). The lady working at this location and I couldn't figure out what the problem was, but it was extremely frustrating!

ashleigh W. on

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Not let gas stations use the uhaul.. They over charged me and was very rude called me names and also cussed at me becuse he didnt know what he was doing.. Never will i ever rent from uhaul again

Michael M. on

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RIBHI H. on

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Didn't like the fact of over charge

charles H. on

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Matthew B. on

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Eric D. on

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Texaco was great but the Largo Chevron was awful

Greg M. on

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I tried for another location, when the day of pick-up came this location was the closest that had the trailer.

Peter D. on

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jim W. on

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worked out well.

ware J. on

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Blaine T. on

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Terese P. on

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I made my reservation online. It gave me the option to check out the truck without going inside the store. But did not tell me I had to download an app. However the lady at the store was very helpful even though she had to keep going to the register to check people out. I would think if you're going to have U-Haul rental out of gas station/convenience store you should have more than one worker. I felt bad for her. There was another man in the store who really was no help nor did he seem like he knew what he was doing.

Donald D. on

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Lewis W. on

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