Customer Reviews for U-Haul at Curtner Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Curtner Ave

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Annette R. on

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They over charged me and when after 3 attempt I finally got threw to customer service and explained that I was over charged they told me someone will call me back , 3 days later still no call and still no refund , also they advertise $19.95 to rent a truck but yet when you get your paperwork it comes on its total is 36.00 $ to rent the truck that's before tax they are a rip off!! My suggestion find another rental company.

brandan b. on

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continue great customer service!

William F. on

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Only one worker there with many customers. He was working very hard, running to hook up trailers and very apologetic about the delays. He did a great job but shame on U-Haul for putting him that position.

Meera G. on

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On line check in process was a little strange with trying to locate the vehicle but it was pretty smooth all and all. There is profanity spray painted on the dumpster in the u hall parking lot, just saying. Not the best impression.

Jimmy G. on

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Andrea M. on

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Quick and easy check out and back in!

Leon W. on

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WILLIAM H. on

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Well these guys were not bad but my reservation was for the Alameda branch. Arrived at the Alameda branch for them to tell me they changed my reservation to Curtner. I was surprised because I had all the paperwork for the Alameda. I asked the jerk at the counter so your time is much more important that mine. His response was “yep pretty much”. I will do my best not to use haul again!

Grace G. on

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Customer did not leave a comment.

Alejandro Q. on

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Your internet process. Your agent, Brenda, didn’t wait long enough for me to get her contacts. I wasted a lot of time. It would have been far easier to do this directly with your personnel on location. Please find ways to get around the two refrence requirement.

ruby b. on

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Your staff have excellent customer care. Kudos to them. Professional all the way.

Kenneth O. on

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nilesh c. on

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Teresa S. on

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Kevin S. on

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KEVIN S. on

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I have rented more than a dozen times from U-HAUL and most went well. This time was a disaster. The roll-up door mechanism began to seriously jam on day 2. By the end of the trip it was almost unworkable. This cost me an extra day loading and an extra day unloading due to incomplete opening of the door. It was very stressful as I kept worrying it would freeze totally in the open or closed position leaving me stranded..

CHRISTOPHER W. on

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All is good at Curtner Uhaul

Milt A. on

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Nguyen L. on

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great service, able to pick up rented vehicle quickly, thanks !

Spencer S. on

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Deandra M. on

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Dennis C. on

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I have rented from this location 3-4 times over the last 10 years. Always incredible customer service even when the store is busy. Thank you!!

Joe S. on

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Staff was friendly and knowledgeable.

Mike L. on

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Sean S. on

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They gave me the incorrect mileage and gas. They charged me for insurance when I choose the immediate pay if something goes wrong. They charged me for an extra day when I picked it up at 3 PM and returned it at 6. I had to call and explain this and I was put on hold like 4 times. Call lasted longer than an hour. They remedied only a portion of this and then said a manager will have to call me back within 72 hours.

kwang k. on

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Karla S. on

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Brian P. on

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Joe S. on

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Joe S. on

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ALAN S. on

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Gina F. on

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Gina F. on

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ana s. on

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Steven B. on

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lucnina s. on

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I just didn't like the interaction with the people that work at this location.

Dennis d. on

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First time pulling a trailer with my Acadia. The guy who hooked me up went overboard to get me safely on the road.

Don N. on

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Chi M. on

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James was fantastic

Frank N. on

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Marissa P. on

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They were kind and professional.

mike l. on

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Danielle V. on

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John J. on

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Keep your current staff and make sure they are happy. They are ALL special. Seriously....nothing but good feelings throughout experience......jj

Christopher T. on

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Weren’t able to Assist mexwith correctly charging me for the equipment I utilized. Said I had to call the originating location.

alfonzo m. on

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Very nice friendly employees

BARBARA M. on

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The return process was a breeze, thank you!

JEFF D. on

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Get rid of the older trucks. The steering and suspension Were really bad. When I returned that 15’ truck, overdrive stopped working and the CEL came on.

Thomas C. on

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Everything was great. Nice staff. Quick check in and check out. Clean van, easy to gas up, easy to drive. Thanks.

Calvin T. on

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Excellent staff and the equipment was well maintained

Raul G. on

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DEREK B. on

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Great customer service from pick up to drop off. Great equipment (pickup truck).

Cole P. on

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lyle h. on

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David C. on

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dele s. on

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James is very knowledgeable friendly and professional. He is a great asset to your company's growth.

ROBERT B. on

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I was charged for a second day for getting the truck back 30 minutes late. Because of this, I'll think twice before I return to Uhaul for my moving needs.

Thanh N. on

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very good!

Shelley B. on

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This was not my first choice to pick up from...but the two employees I interacted with could not be more friendly or helpful. It is always a pleasure dealing with young employees who know how to excel in providing superior customer service. They certainly exceeded my expectations. Thank you!!

Kevin R. on

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William C. on

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allan j. on

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Had to wait when I returned a trailer- only one person working because the manager "was busy".

John D. on

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The truck was well worn - almost 100,000 of rough miles with lots of "X" stickers showing where damage was done. It was clean, but tired. People were very helpful and made it a good experience.

Eric B. on

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Our U-Haul was reserved at The Alameda location, NOT the Curtner Avenue location. I explicitly called The Alameda location to confirm the day before, but when I arrived on Saturday to pick up the U-Haul, I was unceremoniously redirected.

leza d. on

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We received a VM asking when the truck was returned and a receipt stating it was a 2 day rental . It was rented and returned Sunday - I have an additional pending charge which I hope is dropped because it's incorrect and I've asked for a call back and yet to get a hold of anyone at that store for 3 days or get a call from the manager to get peace of mind and clarification. Customer service said the truck wasn't checked in as of yesterday ,this is unorganized, horrible customer service and frustrating. I do not want to rent a truck from there again regardless of how convenient it is.

Steve B. on

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One issue we had was the handle to the driver's side window was broken. I did not have time to wait to have it fixed. I found this annoying and it should have been taken care of before we got this truck. Overall, the vehicle was clean and performed well.

Barbara S. on

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Stacy k. on

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The lady who helped me was wonderful - very helpful and quick.

Herman D. on

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I have rented at this location numerous times and will continue to do so.

Linda M. on

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When I arrived ON TIME to pick up the reserved van, counter staff was in process of renting this last van to a walk-in customer. The walk-in customer was nice enough to change to a pick-up truck, so fortunately I was able to rent the reserved van. Policy should be to give a grace time of 15-30 minutes, or call before releasing reserved equipment.

Roland M. on

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Rented a pick-up truck for the day on 7/21/2018. The bed liner was coated in loose dirt and hardened mud. The vehicle only had 1/4-tank of gas when I got it. Otherwise the people and level of service at this U-Haul location were excellent.

Brian C. on

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rocky f. on

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Maintain what you are doing with customer service. Find new ways to assist customers who are many times going through stressful circumstances.

Michael L. on

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I reserved a van for Saturday pickup... shortly before I was due to pick it up; I was told that they had over sold the vans, and I could have a 10 ft truck instead. I had to reschedule for Sunday as the truck alternative would not have worked within my clearance requirements. This was pretty inconvenient as last minute I had to reschedule my help, and cancel plans I had for Sunday. Not happy with that. Notwithstanding, when I was at the facility everyone was very efficient and professional.

Kevin O. on

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Better truck inner bed light for visibility

michael g. on

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The truck was not full of fuel, waste my time adding at beginning of trip. Also for motorcycle towing, the pickup suspension is sprung so hard that the thing is bouncing all over the road when not loaded and I was simply towing a motorcycle with unloaded pickup. I was white-knuckling because the pickup was bouncing so much over every bump....lucky I made it in one piece and the bike too.

Jennifer R L. on

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Hashi G. on

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Everything was perfect

Denise S. on

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Sohrab A. on

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Almost left the lot with a towing hitch. It would have been a disaster. They were nice to provide me a hitch.

Alireza S. on

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Omer O. on

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doug m. on

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Barbara M. on

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Cleanest and well organized u-haul I have ever been to. Staff was friendly and all very professional.

robert h. on

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Karesa M. on

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Excellent customer service!

Yesenia G. on

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Michelle L. on

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THOMAS L. on

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The person that helped me was more than excellent.

Brandon W. on

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brian e. on

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Donna D. on

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Angela G. on

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Milt A. on

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Steve S. on

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quick and easy

rod c. on

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Staff was very friendly and helpful!

Richard M. on

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Just need to tell customers where to park, other than that...It's Good!

celeste s. on

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Nada.

Ranferis M. on

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Jay C. on

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Lester S. on

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Have more equipment locally.

DJ P. on

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daniel G. on

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paul v. on

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Please inform to customer how many mileage for 1 gallon gas Or asking customers to fill up the gas tank instead of 5/8 and refer them to the nearest gas station Hopefully I will see the change next rent

Nicole O. on

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The person who helped us access our U-Box was quick, friendly, and thoughtful. It was the first positive experience we’ve had with U-Haul since beginning our move from Austin, TX.

JEFF S. on

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Have the guy that rang me out train everyone. This guy hustled, he had me rung out and hooked up to a trailer in no time. Great customer service.

Brad S. on

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Great experience as I would expect from Uhaul

pat o. on

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KUOCHOU T. on

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ALBERTO A. on

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You guys Rock, fabulous, professional and well organized customer service, this is the greatest experience I had renting at U-haul.

Karla D. on

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Katie O. on

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I tried to call the branch several times to confirm a time to pick up the contents of my Ubox but the number listed routed me to a call center instead. Frustrating when trying to arrange times etc...

Vladimir I. on

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Amir A. on

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laura o. on

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The seats and exterior of uhaul were dirty.

brittany s. on

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Thank you for your fast and friendly service. Made our moving experience smooth!

HOWARD C. on

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michal M. on

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Dan B. on

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The trailer was not available at the location I made the reservation on East Brokaw, I called and was directed,by a lady at the 800 Uhaul call center, to another location on Oakland Road. After waiting in line for 20 minutes, The guy moved like a snail. They did not have the trailer there either. I was then directed to Curtner. They had it and were very nice and professional. He got me in and on the way. It took me so long being bounced all over town I had to delay my trip to the next day. I was disappointed with the experience. I will not use the online reservation feature again Next time I will work directly with the dealer.

Rogelio C. on

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The gentleman that assisted my husband and I was fantastic. We were in and out in addition to be informative. Thank you for having such great associates.

gary D. on

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not much. Friendly, professional crew

jefferey j. on

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KEVI N. on

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Sharaye B. on

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Sujata C. on

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After hours there seems to be some loitering going on. On the two nights I returned the van in the evening, there were homeless & a few others hanging just in the shadows to the side of the office in the shadows. I was trying to work through the return process & the online site was taking a long time to load... so unless I as a women had someone with me... it’s unsafe to be returning after hours for a women. Everything else from customer service to clean well maintained vehicles was great!

Bijan G. on

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Zhou W. on

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It's hard to make a phone call to the store. And please end the u-box lease, then reimburse my 2nd-month bill.

Azhar A. on

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SAVAS K. on

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I've been waiting for a call back from the manager for the last 2 days. I went to the store at 6:56 pm to drop off the truck but they did not make my transaction.

Megan D. on

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Kelly M. on

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john b. on

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Need more stFf on weekends

Ruth Ann J. on

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Victoriano F. on

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Friendly service.

deborah l. on

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Not delivered on time, 4 hours late . Not picked up on time 24 hours late.

Eugene J. on

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Hector was of great help to us. Job well done !!!!

Katie S. on

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The staff at Curtner were super friendly!

benjamin v. on

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Thanks for good service and final delivery

ROB W. on

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Every employee involved was very helpful. Excellent customer service.

benjamin v. on

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I stopped at your facility several times to ask questions. The service was excellent and all the staff took care of my concern immediately. You have a great staff and a nice facility. Thanks

Sarah B. on

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None of our pick ups or deliveries were within the scheduled windows and no attempt at communication was made by uhaul or the driver about when the box was going to be delivered. It was the worst.

Susan G. on

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great service

Douglas S. on

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Phone answered promptly. They called me when the box arrived and to confirm Moving Help appointment. Good experience without needing to drive to the location.

Cory w. on

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Our UBoX experience at the Curtner location was A good one. It was inconvenient to rent a pick up at the Alameda location and drive to the Curtner location to pick up and drop off the UBoxes.

Allison C. on

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This is the second time I have used U-box. I would use again in the future. It is easy, convenient, and a competitive price.

Curt W. on

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Great

Dorothy M. on

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U-Box initial delivery/loading was okay. At destination, empty box was delivered movers had to go back to get the correct box. Then U-Haul cancelled my MovingHelp order as they were working on it!

KEVIN S. on

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MJ at Kurtner Ave was super helpful, motivated, and hard working. All the team was good, MJ stood out.

Kimberley P. on

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We had trouble with both the shipping location and the receiving end. Our stuff made it, but it was late because of the delivery crew, and the dates kept changing online. Honestly, it was a mess.

Matthew W. on

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My Ubox was clean. Structural Integrity of the box was lacking. The lock assembly was barely hanging on. Though the staff was very helpful in fixing that issue.

Joanna A. on

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A few employees didn`t really understand the u-box system and kept having to wait for someone else to do the work for us as they were not trained.

Joanna A. on

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A few employees didn`t really understand the u-box system and kept having to wait for someone else to do the work for us as they were not trained.

Joanna A. on

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A few employees didn`t really understand the u-box system and kept having to wait for someone else to do the work for us as they were not trained.

mary h. on

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Only problem was that the box was bolted shut, and no one told beforehand that we should bring a wrench to open it. That slowed our progress slightly as we were unloading.

Ayame K. on

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We went to the location on the Alameda. Trevor was fantastic! He was very helpful and provided great customer service, we will absolutely recommend this location to others.

Hansen H. on

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Employees were very professional and helpful and made sure everything was taken care of.

EUGENE K. on

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Thanks for your help! Happy Thanksgiving!

Kevin H. on

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There was a good amount of miscommunication between the movers and u-haul. Additionally the time I was originally told to expect delivery was 11 and they did not arrive till 4

DAVID T. on

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Evan is outstanding and very helpful.

Donna H. on

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If I did not call everyday I would guess my ubox would still be sitting in San Jose becase of untrained staff. The only staff who took care of me was cynthia_fielding@uahul.com

michelle s. on

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I was especially impressed by the skills of the delivery driver. Would not recommend b/c of small size, too easy to overload, and poor construction.

joe b. on

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Very good

James F. on

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Only 2 knocks against were that I was told I could tow both u-boxes with a smaller truck, but only could do one. Had to wait for 2nd one to get prepped when I came to pick it up.

John W. on

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Excellent

Doruk S. on

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Curtner Ave. u-haul was pleasant to work with and very responsive. Irvine u-haul not so much.

Leah C. on

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My items were damaged and the staff at the Curtner Ave U-Haul were not helpful.

FRANK N. on

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THANKS U-HAUL,THE STAFF DO EXCELLENT JOB, I`LL REFER TO ALL MY FRIENDS WHO NEED TO MOVE.

Mario V. on

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picked up 3 days late, phone calls asking me to comfirm information I had already confirmed. Very comcerning as I was coordinating with others, movers, landlord, etc.

Susannette B. on

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Communication was terrible.

MARY A. on

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I was disappointed that I had to wait for the u-boxes to be pulled after I was onsite rather than be sitting in the lot ready to access when I first arrived.

CHERYL M. on

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Very courteous

BETHANY M. on

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Items were damaged and broken

STEVEN S. on

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Too much time on hold via phone

STEVE M. on

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Henry got the electrical connections working for me. Please pass my sincerest heartfelt thanks to Henry! Awesome!!

JANET P. on

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Henry at this facility was tremendously helpful, flexible and willing to go the extra mile. Things were reserved, scheduled, picked up, secured and shipped smoothly! Thanks Henry!

FRANCINE M. on

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very good service

MATTHEW R. on

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Very quick

MICHAEL H. on

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everything worked just fine...

JUDITH K. on

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Excellent information and service provided by U-Haul staff

MONICA H. on

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Uhaul personelle at this facility were very helpful and accomodating.

JUDITH K. on

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U-Box is a great marketing tool for U-Haul. Hopefully you will grow the business and increase the sizes of the Box. Thanks so much.

JASON B. on

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The curtner ave staff was extremely helpful and polite.

CAITLIN C. on

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My experience with the Curtner branch was great - they were helpful and knowledgable.

CHRISTINA H. on

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The delivery policies were not explained with limited delivery radius. The U-box staff determined a way to get my U-box delivered. Jose did a great job.

JAMIN K. on

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U-Box itself was great but it was the service at the local U-Haul location that won me over. Every time I was there, the staff were quick, willing to help, courteous, and friendly.

IONEL S. on

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The staff nice, friendly and very helpfull!

SUE N. on

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Kelly went the extra mile helping me move my daughter from Amarillo to San Jose, CA. She generously offered her knowledge and experience with this kind of move and helped us keep our sanity.

JESSICA J. on

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The staff were very helpful and acomadating. I didn`t like not being able to call the facility directly.

TAMASHA J. on

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I appreciated that the manager took the time to request my express authorization and approval for access to the Ubox.

MATTHEW G. on

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Great1

TONY D. on

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The shipping cost from Detroit was significantly higher than using my own freight company. Levi at the San Jose CA office went above and beyond to deliver the product as promised. Paula

LUIS G. on

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It depends a lot on the specific uhaul location. This location has really good staff that was attentive and helpful!

MASOUD L. on

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Staff were helpful, but the office in San Jose is very very busy and it`s hard for them to handle the demand. They need more people there.

XIOMARIS S. on

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The Ubox is very compact and too expensive. Supposably u get the first month free but really you pay for it on the second month 130 + dollars is expensive.