Customer Reviews for U-Haul at Williamson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Williamson

Overall rating:

Reviews without text are currently hidden. Show them

richard b. on

Rating:

Very easily accessible, with helpful employee assistance.

Stephen D. on

Rating:

Customer did not leave a comment.

jennifer r. on

Rating:

The young man who helped me picking up and on my return was very professional and extremely polite and helpful. I will use this store again because of my experience with such great customer service.

Peter S. on

Rating:

Customer did not leave a comment.

DAVID P. on

Rating:

Customer did not leave a comment.

John V. on

Rating:

I reserved a 15ft truck at a location the uhaul website said had what I was looking for. I get a call from U-Haul saying they don't have that equipment at that store and change my reservation to another store 10 miles away. That added $15.00 to the cost of my rental. uhaul.com misrepresented inventory. It felt like a bait and switch. The truck was fine, the service was excellent but having to pay the extra cost was unacceptable.

DANIEL L. on

Rating:

Excellent customer service!!!

lorrie j. on

Rating:

Customer did not leave a comment.

Beth W. on

Rating:

The truck we used did not have AC. So it made for an uncomfortable trip from Roanoke Va to Richmond Va. extremely unhappy about it. I had to take two conf calls while on the road so we could not have the windows down. Not happy at all !!

JEFFEREY W. on

Rating:

better customer parking

renee d. on

Rating:

Not only were they rushing me but they then charged me for insurance I DID NOT WANT!!!!!! The General Manager was very rude. I will never use this location again and I am still waiting for my refund!!!!

barry t. on

Rating:

Customer did not leave a comment.

Luisc C. on

Rating:

Rapido , muy profecional

chris a. on

Rating:

The staff was great. Super friendly and knowledgeable thanks! Chris

JAMES W. on

Rating:

Customer did not leave a comment.

barbara o. on

Rating:

Customer did not leave a comment.

jerry d. on

Rating:

Excellent customer service!!

CLIFF T. on

Rating:

I would have liked for a rental reduction as I only kept the rental for 24 hrs and not the mandatory 48 hr rental. This allowed u-haul to possibly profit from the extra day on my rental. IF I had been over 48 hrs you would not have hesitated to charge me for the extra hours. The road should go both way and favor the customer. I have moved with u-haul several times in the past few years and may re-think my future rentals with another carrier.

Lance O. on

Rating:

Customer did not leave a comment.

faye m. on

Rating:

Better signing for where to park personal vehicle when leaving when picking up rental

Bruce H. on

Rating:

6 x 12 Trailer I rented was not there even though I received a text to confirm my rental. Employee did find a 5 X 8 trailer that I rented but it was to small and we had to take two vehicles to make the move.

david j. on

Rating:

The gentleman at the location was great and very personable. I really appreciated that especially after the hassle I had on 4 different occasions. I called the Salem location and they said Williamson Rd had a 10ft truck available so I called them and was told they didn't. So, then I called another location and was told they didn't have a truck and didn't offer any further assistance. So, I called back to the Williamson Rd location to ask about options and was told the had a cargo van which I appreciated the offer but it wasn't what I needed. She then transferred me to "customer service" and they found a 10 ft truck at Williamson Rd and we scheduled it. Later that evening I got a text saying they had rescheduled my time and it wouldn't be a truck, it would be a van.... after all that I finally got someone to schedule a 15 ft truck. Then I get my bill today and it has a $25 "cleaning" fee? I'm not sure what they had to clean, there was nothing left in the truck at all.. I was told the only fees would be the $39.99 plus $1.29 per mile. I'd like someone to explain the cleaning fee... Very upset about the entire process and I just felt no one knew what was going on and I never once received any kind of apology or any extra help.

Walter M. on

Rating:

Super fast and super friendly -- excellent employees

Steven P. on

Rating:

Customer did not leave a comment.

Leslie B. on

Rating:

Customer did not leave a comment.

Gregory K. on

Rating:

Customer did not leave a comment.

JOHN N. on

Rating:

Customer did not leave a comment.

Kristina A. on

Rating:

Poor and unfriendly customer service. Truck had not been cleaned after previous use. Online ordering and picking up were simple. Return process was long due to one employee doing multiple different jobs.

Michelle B. on

Rating:

Customer did not leave a comment.

Deborah M. on

Rating:

Customer did not leave a comment.

Bob Z. on

Rating:

Make sure the tail lights actually work on the trailer.

Eric M. on

Rating:

Equipment was clean, but well maintained is a different story. The steering in the 17' truck I rented made the vehicle legitimately difficult to drive. I felt as if I was a hazard on the road because of constantly having to fight the steering wheel to stay inside a single lane. Other than that, the service was great and the guy working the desk was very friendly. I was able to get in and get out quickly even though there were customers ahead of me. Really, the only bad thing I can say about this location is the mechanical condition of the truck I rented. I fear if the truck was rented to someone more unfamiliar with driving a large vehicle they could have caused an accident.

Richard G. on

Rating:

The young man who received us was courteous and on his game. Drop off was speedy & painless. It's good to see such high quality service these days.

Stacey R. on

Rating:

This location was closed very early so I was not able to interact with the staff.

Mark B. on

Rating:

Customer did not leave a comment.

DeAnn P. on

Rating:

Customer did not leave a comment.

Lisa P. on

Rating:

I was very well satisfied

trevor h. on

Rating:

Customer did not leave a comment.

MICHAEL A. on

Rating:

Customer did not leave a comment.

CASELE S. on

Rating:

Turning in my trailer was a breeze, pull in employee came out disconnected it gave me my receipt after inspection and I was on my way.

Katherine L. on

Rating:

The employee I worked with was excellent. He worked hard to make sure that my truck was available when I needed it, and he was courteous, professional, and capable. He made the experience very pleasant overall, I would absolutely rent a truck from this location again.

Donna H. on

Rating:

The location we picked up our rental was fine. We were disappointed that we did not get our requested pick up location nor size truck we reserved. Reserved a 17' they gave us a 26'. The 26' too large, not comfortable driving that large of a truck had to settle for a 15' and we were not able to fit everything in the 15'

Robert G. on

Rating:

Customer did not leave a comment.

Reid K. on

Rating:

2nd time at this location, different attendant and still great service and customer focus. The drive-In service for returns is great!

Robert F. on

Rating:

Customer did not leave a comment.

selina h. on

Rating:

I had requested a dolly and had been charged for one but near the end of the move when we went to get the dolly for washer and dryer realized they had never put one on the truck . Then had to make another trip to uhaul to pick it up which is aggravating because moving is hectic enough and having to stop what your doing to to run like across town to get it when it should've been in the truck in the first place . Wasn't to thrilled with this expierence.

Dennis P. on

Rating:

How about actually delivering on reservations? Wanted and reserved a 4X8 but the day before was told none available. So you know how to take the reservation but you don't know how to actually execute it!

Wayne P. on

Rating:

My personal experience was flawless and needed no improvement.

joseph o. on

Rating:

Customer did not leave a comment.

REGINA W. on

Rating:

Customer did not leave a comment.

Ronald T. on

Rating:

Fix corporate. Travel plans changed. Had difficulty changing rental agreement from 2 days to a 3 day agreement with a day earlier pickup. Reservation cancelled due to equipment not ready at agreement time (trailer due back in four hours after my pick up time).

jeremy w. on

Rating:

Customer did not leave a comment.

Jennifer V. on

Rating:

There's a lot. For starters, the truck I reserved was not available and I had to drive 20 miles out of the way to get the truck which threw off it whole moving plan and transportation arrangements. When we arrived the location was understaffed and it took an hour to pick up our truck - a process that should have taken five minutes. The transmission on the truck was unusually noisy.

ashleigh b. on

Rating:

Customer did not leave a comment.

Julia O. on

Rating:

The end cost was a lot higher than expected.

Eric B. on

Rating:

First rate experience after booking online. Pick up was flawless since the guys had my material printed and ready to go at the desk. At drop off, again they had the receipt already printed and I was out in 5 minutes. Good job!

SCOTT L. on

Rating:

See earlier comments.

Nancy S. on

Rating:

Need more employees.

Luke E. on

Rating:

Customer did not leave a comment.

Darryl T. on

Rating:

Offer discounts upon the third rental.

Jorge N. on

Rating:

Staff was very helpful

JEANNIE H. on

Rating:

Customer did not leave a comment.

James G. on

Rating:

Customer did not leave a comment.

LINWOOD F. on

Rating:

Made 1st reservation by phone for a truck on 1.1.17. Checked my reservation on line and found the reservation for 1.2.17. U-haul customer service corrected for a truck to picked up on 1.1.17 at 10:30 AM. Rental did not get returned. Picked up truck on 1.2.17.

REBECCA B. on

Rating:

Quick and easy drop off.

JEREMY B. on

Rating:

Customer did not leave a comment.

Reid K. on

Rating:

Great person handled the check-in and exceeded expectations. The drive-in check was a pleasant surprise.

Kelly M. on

Rating:

Customer did not leave a comment.

Elizabeth W. on

Rating:

Customer did not leave a comment.

DAVID M. on

Rating:

They called me the day before the rental was due and asked when I would be returning because angry customers were waiting on trucks. Why do you rent trucks that are not available? This is common so I hear from other peeps where were moving the same time, they did not get their truck,

Deborah B. on

Rating:

I have to drive 3 hours to get the truck for Roanoke Va than go back pass Roanoke again. When place was closer to Redford VA with the same size truck. When you did not give enough mile to cover the entire rental. BAD Dam business. Never again.

naid a. on

Rating:

The process was very easy. I usually use penske for everything moving related, but uhaul ended up being way cheaper than my quote price for penske. The vehicle was new and clean. will definitely rent from here again

TRAVIS S. on

Rating:

Customer did not leave a comment.

Celeste H. on

Rating:

Customer did not leave a comment.

Caitlin S. on

Rating:

The location was rather cluttered.

gordan b. on

Rating:

Great service

kimberly h. on

Rating:

Customer did not leave a comment.

Megan C. on

Rating:

Customer did not leave a comment.

Cynthia G. on

Rating:

Customer did not leave a comment.

Charlie L. on

Rating:

Both of the employees I met went above and beyond my expectations!

Susan W. on

Rating:

Customer did not leave a comment.

PAUL B. on

Rating:

Customer did not leave a comment.

DANNY J. on

Rating:

Customer did not leave a comment.

Jane M. on

Rating:

Customer did not leave a comment.

Anthony D. on

Rating:

Customer did not leave a comment.

Stacy J. on

Rating:

Customer did not leave a comment.

STEVAN P. on

Rating:

The manager, Kyle, provided excellent customer service despite being very busy that day.

David G. on

Rating:

Customer did not leave a comment.

LARRY C. on

Rating:

Customer did not leave a comment.

Susan J. on

Rating:

Customer did not leave a comment.

Mark F. on

Rating:

Customer did not leave a comment.

Sandra R. on

Rating:

Customer did not leave a comment.

KATHY M. on

Rating:

Customer did not leave a comment.

Kim R. on

Rating:

Customer did not leave a comment.

connie h. on

Rating:

Uhaul at Roanoke Va location made several errors on my service today. 1) All my personal information was input wrong. 2) They OVERBILLED me for days not reserved. 3) They had not input part of my euipment in system, but yet had BILLED me? I am a regular customer and am highly disappointed in service recently.

SUSAN A. on

Rating:

Need more help. There was only one person working when I returned the truck so I had to wait awhile. He was very professional and handled the crowd well....just don't think customers should have to wait so long, especially when returning a vehicle.

David H. on

Rating:

Customer did not leave a comment.

ROGER M. on

Rating:

Consider me a completly satisfied repeat customer..

NICHOLAS D. on

Rating:

Spent one hour waiting to rent the U-Haul truck finally got the truck was gone approximately 3 to 4 hours and then when I return they want to make me wait longer to return it so the $18.32 refund that I had coming back to me I told him to just keep because I refuse to waste anymore of my day standing there waiting for some illiterate motherfucker to do his job! I would not recommend the store to anyone

shelley M. on

Rating:

Customer did not leave a comment.

TOM M. on

Rating:

The only problem was low air pressure in a tire when we got the van.

Lee A. on

Rating:

I cost me $70 to get a truck back and forth from my house. I passed three U Haul Dealers just to get the truck. Leaves me thinking this is a Corporate profit move.

stephanie q. on

Rating:

Customer did not leave a comment.

Teresa D. on

Rating:

Can not possibly improve on the staff, service or the vehicle I rented. I will not even explore another company when this service is needed

SARA O. on

Rating:

Customer service excellent and great knowledge of product.

Ryan M. on

Rating:

Ensure pick up times are closer to what customers request. Follow through on customer requests.

mary w. on

Rating:

OUR TWO TRAILERS WERE NOT IN GOOD SHAPE. THE BRAKES ON BOTH WERE OVERHEATING ALL THE WAY TO ACWORTH GA. ON ONE TRAILER THE BRAKE FLUID CABLE WAS LEAKING. THIS PUT ALL OF US AT RISK. YOU ALL SHOULD NEVER PUT THESE TRAILERS ON THE ROAD. WE WERE VERY UPSET AND WHEN WE TURNED THEN IN WE TOLD THE GENTLEMEN ABOUT THIS BUT HE DID NOTHING. WE WILL HAVE ANOTHER MOVE IN A FEW MONTHS AND I AM NOT SURE I WILL TRUST YOUR COMPANY AGAIN. JUST WANTED YOU TO KNOW.

Paul T. on

Rating:

This rating isn't for this location exactly. I reserved a 6x12 trailer online and the only location available was on Dale Ave in Roanoke, VA. When I arrived, they did not have the trailer and I had to go to another location. Very dissatisfied.

Charles M. on

Rating:

Customer did not leave a comment.

gary w. on

Rating:

Customer did not leave a comment.

TONY M. on

Rating:

Make sure the desk agent verifies the vehicle before a renter leaves the lot. I got in the wrong truck that happened to allow the key I had to work. later I was unable to start the truck with the key I had. 3 hour rental, 2 hours of which was spent by the side of the road.

Charles W. on

Rating:

Friendly service. Clean and well maintained truck. Great price and convenient.

John C. on

Rating:

Customer did not leave a comment.

THURMAN T. on

Rating:

The only issue was a lot of screws on the floor of the unit when we picked it up. Hard to see but a sweeping would have remedied the situation.

vicky r. on

Rating:

Customer did not leave a comment.

Christopher L. on

Rating:

Customer did not leave a comment.

Denise S. on

Rating:

Was busy Saturday morning. Would have been nice to have a second person checking people out. The one man who was working did an excellent job getting people through as quickly as possible.

Richard E. on

Rating:

Customer did not leave a comment.

donald c. on

Rating:

Customer did not leave a comment.

GRAIG S. on

Rating:

Not a thing ... the boys at Williamson Rd know what they are doing!

Wayne M. on

Rating:

Service was fast and efficient. Staff were friendly and knowledgeable.

Ryan A. on

Rating:

Customer did not leave a comment.

ROBERT L. on

Rating:

Customer did not leave a comment.

Dariusz D. on

Rating:

Customer did not leave a comment.

Oscar S. on

Rating:

staff was great and knowledgable

Robert M. on

Rating:

Customer did not leave a comment.

Mark H. on

Rating:

The only issue is that the equipment I rented was not available when I went to my desired location this am - despire being confirmed by phone. Traveling to the Williamson Road location probably used an additional 10-12 miles for the rental - and was an especially aggravating way to start a long day of moving.

Ashton S. on

Rating:

Customer did not leave a comment.

Julie D. on

Rating:

The GM, can't remember his name, was great! This is the easiest, most efficient rental I've done.. Well done

shannon c. on

Rating:

Customer did not leave a comment.

HAROLD B. on

Rating:

Customer did not leave a comment.

Kimberly Ann F. on

Rating:

Very clean and professional everyone was speedy and kind.

DANIEL G. on

Rating:

Customer did not leave a comment.

randy v. on

Rating:

I had scheduled a time and date to get the truck and equipment. At the last minute, circumstances changed and I wanted to get started earlier. The time was changed with no problems whatsoever. I really appreciated that. Thank y'all very much.

Douglas S. on

Rating:

The customer service at this location is great. The process was seamless.

doug n. on

Rating:

My first U-Haul location near the airport did NOT have my truck ready. But the Manager drove me to his other location nearby that did have the truck. Very friendly. I had to catch a ride from nice WVU strangers from the very very very close airport to the U-Haul location nearby.

tom k. on

Rating:

Customer did not leave a comment.

Trevor B. on

Rating:

Customer did not leave a comment.

richard h. on

Rating:

Customer did not leave a comment.

Tim V. on

Rating:

Efficient, friendly and helpful!

Christopher R. on

Rating:

Customer did not leave a comment.

Chloé L. on

Rating:

I would recommend that the uhaul reps learn how to properly tighten chains on a trailer and not let them drag on the ground.

CAROLYN S. on

Rating:

No improvements needed. I picked up the rental and Jaelyn was ready, willing, & able to help me. My boyfriend returned the dolly and commented how professional and helpful Jaelyn was with him. You have a great employee that believes in your business and takes care of his customers!

Ashley A. on

Rating:

Customer did not leave a comment.

Judith B. on

Rating:

Customer did not leave a comment.

Robert G. on

Rating:

Local was good. National is a disaster. I reserved a Ford Transit cargo van for pick-up near my house AS LISTED ON YOUR WEBSITE. I received confirmation on that reservation. Then I get a call saying I have to drive 36 miles away to get the van. I talked to 6 people at U-Haul national about getting the 72 miles (36x2) waved for the rental. The last person I spoke with offered me a "daily rate" which I assumed was unlimited miles. NOPE it cost more. Then when I get to pick it up they don't have a Transit, I get a Ram tin box which doesn't drive well in the wind. Oh I was offered by two different people an "upgrade" to a 15 foot truck. I was taking a sofa and a love seat over a winding mountain road. A 15 ft truck was no "upgrade". It was the same price, just more convenient for U-Haul. I don't intend to use you again.

Alesha R. on

Rating:

800 customer service is horrible. Tried to change the type of truck that I wanted and was hung up on twice by them. Actual location was wonderful!!

SHANE B. on

Rating:

The Williamson road store is the best U-Haul building I have went to. The man working the counter was easy to deal with and helped me find the right side truck in an instant. After this experience I am forever a U-Haul customer.

JOSH B. on

Rating:

Customer did not leave a comment.

Mellissa D. on

Rating:

Customer did not leave a comment.

Raymond H. on

Rating:

Great, fast and professional.

laura d. on

Rating:

Customer did not leave a comment.

John L. on

Rating:

Customer did not leave a comment.

FAUSTINA G. on

Rating:

Customer did not leave a comment.

Kyle J. on

Rating:

Customer did not leave a comment.

KATHERINE K. on

Rating:

There were 2 young men who i delt with. Didn't get their names but they were excellent. I had a lot of questions and they both were very patient with me. Thanks to them i had a great experience.

michael b. on

Rating:

Great service, the rep was very helpful.Thanks.

David G. on

Rating:

put vans in Vinton or East Roanoke

jason w. on

Rating:

Customer did not leave a comment.

Nicholas C. on

Rating:

Customer did not leave a comment.

Aliza M. on

Rating:

Customer did not leave a comment.

BONNIE S. on

Rating:

We have used this location several times, they have always been helpful and the equipment is typically clean and ready.

Zachary W. on

Rating:

Customer did not leave a comment.

Douglas G. on

Rating:

I believe the guy who hitched me up, Jaylen I think was his name, was superb! He helped tremendously to trouble shoot "why" lights did not come on. He rewired by connector and found the fuse was loose in my fuse box, he is a 5 star U-haul associate. Thanks!

dana k. on

Rating:

Customer did not leave a comment.

Rodney S. on

Rating:

Customer did not leave a comment.

WILEY B. on

Rating:

Customer did not leave a comment.

David Y. on

Rating:

Customer did not leave a comment.

Terri F. on

Rating:

Customer did not leave a comment.

Tiana G. on

Rating:

The truck was dirty, you could tell someone had just brought the truck back. The cupholders were half full with liquid and it was chip wrappers on the floor, the dolly was taped down in the truck.

Elizabeth B. on

Rating:

Customer did not leave a comment.

MATTHEW F. on

Rating:

Really fast drop-off. Attendant was on the ball and ready to help even though it was raining hard.

derrick k. on

Rating:

When I set the reservation I was told one price and it was different when I got there to pickup the truck. The rep fixed it, but it felt a little shady when he gave me the higher price. It just needed to be the same as when I reserved it. Besides that everything was perfect

Emily Y. on

Rating:

Customer did not leave a comment.

Tracy G. on

Rating:

Customer did not leave a comment.

Victor H. on

Rating:

Customer did not leave a comment.

Karen Dawn C. on

Rating:

Everything was great! Thank you for being available to help me on such short notice.

Timothy A. on

Rating:

Customer did not leave a comment.

Clay T. on

Rating:

Customer did not leave a comment.

Tiffany K. on

Rating:

The staff was very knowledgeable and friendly. he explained the entire process to us and made sure that we did have any questions prior to leaving.

carol g. on

Rating:

Inform the next customer that the ramp is NOT 6 feet wide on a 6 x 12 trailer and it will only accommodate 5 feet wide and please put the same size tires/wheels on all four axles. This made it very difficult to turn and back up as the tires don't turn at the same speed. The young man who helped us was very polite and quick to get us in and out of the store.

JUANDA B. on

Rating:

All vehicles should be checked for cleanliness when returned. The van I rented had not been checked or cleaned by the previous user.

Matthew M. on

Rating:

Quick and Easy, thanks guys!!

Shane H. on

Rating:

Customer did not leave a comment.

MICHELLE O. on

Rating:

Please clean the cab, wipe down grime and germs.

CODY S. on

Rating:

??

Michelle R. on

Rating:

Windshield wipers didn't work, and at first brake and blinker lights didn't work until truck was turned off then back on again. Otherwise was a very good experience with renting a truck, employees were very polite.

David H. on

Rating:

Customer did not leave a comment.

Wally L. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Customer did not leave a comment.

Adam H. on

Rating:

We made our reservation for pickup at Atco rentals which is more convenient for us. We got an email that we had to pick the trailer up at a location one hour out of our way. It was annoying that the online reservation system will book what reality will not deliver.

june p. on

Rating:

Customer did not leave a comment.

joy s. on

Rating:

Man who hooked up trailer was very helpful fast and pleasant

Daniel K. on

Rating:

Mr Clator was very Helpful!

Sheri R. on

Rating:

Customer did not leave a comment.

Susan D. on

Rating:

Wish they opened up earlier than 9 a.m. on Sunday. It set us back waiting to pick up the truck.

michael s. on

Rating:

Customer did not leave a comment.

JOSHUA C. on

Rating:

Had an amazing experience. All credit to Jaelen!

Nicholas C. on

Rating:

Thanks!

Michelle C on

Rating:

Very helpful staff.

ANGELA W. on

Rating:

When informed of my bad experience, the employee referred me to gouhaul.com unfortunately my issue still hasn't been resolved.

henry c. on

Rating:

nice new truck

ROBERT J. on

Rating:

Lady working by herself people backed up waiting to be served for over 35 min. I was supposed to turn truck in by 10:16 she said she would wait on the other people then check me in. Left at 10:09.

Danielle D. on

Rating:

Very friendly and helpful

Brittany T. on

Rating:

Allow different payment methods, including cards to be used as a payment.

brian c. on

Rating:

My only complaint is the general manager at the pick up location said he had no way to look u-haul drop off locations for me and that I would need to call your 800# to assist me. That is unacceptable to a customer that is traveling to unfamiliar areas.

BLASE D. on

Rating:

Customer did not leave a comment.

Duff G. on

Rating:

Customer did not leave a comment.

Irving H. on

Rating:

Very quick and easy check out and in. No hassle

Thomas D. on

Rating:

Customer did not leave a comment.

CYNTHIA H. on

Rating:

Customer did not leave a comment.

Israel S. on

Rating:

If your going to require the customer to return the truck full of gas it should be full when it's rented.

joel n. on

Rating:

Customer did not leave a comment.

JAMES G. on

Rating:

You have top notch service never had a problem over my history of rentals to your status Excellent Job keep up the great work you provide and 10 stars plus to the staff Thank You much....

Chris C. on

Rating:

Customer did not leave a comment.

george a. on

Rating:

I FOUND EVERYTHING TO BE EXCELLENT I WOULD NOT CHANGE A THING.

Matt C. on

Rating:

Bathroom was very clean and personnel were friendly and had equipment ready.

Keith C. on

Rating:

Customer did not leave a comment.

PROPHET C. on

Rating:

This location and employee are better then the Roanoke Hershberger location. Thank you

Thurman T. on

Rating:

Not much to improve on!

RICHARD H. on

Rating:

Customer did not leave a comment.

Daniel A. on

Rating:

Customer did not leave a comment.

hERALDON s. on

Rating:

Customer did not leave a comment.

Elizabeth A M. on

Rating:

Awesome and very helpful!

Tianna M B. on

Rating:

I had a very easy first experience with Uhaul, Jaelen was very nice and explained everything. It was a little busy but he handled it well. I will definitely be returning in the future for my moving needs!

Paula S. on

Rating:

Customer did not leave a comment.

Andrew J. on

Rating:

Great store. Service was excellent. Would definitely use in the future.

Alyce R. on

Rating:

I am a repeat renter from this location. Always get the best!

Sarah T. on

Rating:

Customer did not leave a comment.

Danny R. on

Rating:

Customer did not leave a comment.

roger w. on

Rating:

Customer did not leave a comment.

Elisabeth D. on

Rating:

Customer did not leave a comment.

Sandra L. on

Rating:

On-line process made pick-up quicker. Everything worked as scheduled.

Steven A. on

Rating:

Small facility. . However, the clerk was very professional and provide excellent service.

CHARLITTE N. on

Rating:

Awesome experience! Thank you...

Tatiana B. on

Rating:

Customer did not leave a comment.

LEONDRA D. on

Rating:

My experience was great through staff was very polite and accommodating during my move which was very much needed and appreciated.

Jody W. on

Rating:

Customer did not leave a comment.

Stephen M. on

Rating:

The young man running this location was pleasant and helpful, even being run ragged with the number of customers being served. I know that a business must try to have a low overhead to make a profit and workload is difficult to predict, but this young man should have had a helper.

William D. on

Rating:

Gary, the manager, from Roanoke Virginia, was professional and helpful. He assisted us with our return. We explained the damaged truck we received and the saftey risk. He is the only reason that we would re-consider our business with UHAUL. Thank you

Hazel P. on

Rating:

Customer did not leave a comment.

Jeffery M. on

Rating:

Corporate was horrible. Calling me and telling me I've got 30 minutes to respond to your call or my order gets cancelled? And I really don't care how many times you've called in two hours I can't carry my phone at work so be considered of that. Changing my pick up time and date without my permission doesn't work either. If I requested a certain time there's a reason. So overall the corporate office or whoever confirms reservationso I'll never use UHaul again because of them and their nasty attitude. Williamson Rd Roanoke? They helped out a lot and I greatly appreciated their efforts. They kept a sell when I was ready to leave. They also gave me contact info because the truck leaked and I had furniture get damaged.

James D. on

Rating:

Greeted by person when I returned truck. Never was in facility.

Kirk F. on

Rating:

everything was great

Bryan B. on

Rating:

Customer did not leave a comment.

Renae L. on

Rating:

Customer did not leave a comment.

Nathan H. on

Rating:

Great return area.

Justin J. on

Rating:

Awesome customer service!

Blake P. on

Rating:

Customer did not leave a comment.

Arthur S. on

Rating:

Office worker was very helpful & courteous.

tim g. on

Rating:

Customer did not leave a comment.

Timothy A. on

Rating:

Customer did not leave a comment.

Erna W. on

Rating:

Make sure you go over how to drive these big vehicles . They are not cars or pick up trucks . I drive a school bus and still had to figure out where the lights turn at. And forgot about plat in the steering wheel . Just a safety reminder ??

Ron G. on

Rating:

Customer did not leave a comment.

Bob P. on

Rating:

Most professional experience I've every had with U-Haul! Friendly and helpful!

Timothy T. on

Rating:

Customer did not leave a comment.

jack c. on

Rating:

Customer did not leave a comment.

Jean Louise B. on

Rating:

The parking lot was very crowded, but the staff did an excellent job directing me to the space available, and making room for my truck.

Christopher W. on

Rating:

The employees at this location were great, they had the truck waiting on time and even extended my time so I'd have a little bit more time to move. The truck was clean, but this truck was older and probably needs a retirement. It rode really rough and there were some issues on the inside of the cab including a few things that had come loose.

TINA A. on

Rating:

Customer did not leave a comment.

Jennifer D. on

Rating:

The process of getting the UHaul was terrible. We requested one specific day for pick up and were called the day before to say no truck would be available. Then we were told we could drive up to an hour away to pick up the truck. When we arrived at a location, there was no truck available. Fortunately, this location had a truck and we were able to go and pick it up instead.

Richard M. on

Rating:

Customer did not leave a comment.

Tanya C. on

Rating:

Nothing

Roger B. on

Rating:

Customer did not leave a comment.

johnna w. on

Rating:

Customer did not leave a comment.

Susan P. on

Rating:

Customer did not leave a comment.

Ken B. on

Rating:

Better location map on your web site

Matthew J. on

Rating:

Customer did not leave a comment.

Benton B. on

Rating:

Facilities too small and crowded. Personnel very helpful.

GWENDOLYN D. on

Rating:

Absolutely wonderful!

Wade R. on

Rating:

Customer did not leave a comment.

Stephen P. on

Rating:

Customer did not leave a comment.

CHERYL A. on

Rating:

Customer did not leave a comment.

monica p. on

Rating:

I dropped off after hours.

rachele k. on

Rating:

WHEN A PRICE OF 19.95 / DAY IS QUOTED FOR 2 DAYS W/ EST. MILES OF 200 @ $0.14 / MI PLUS 10.00 INS. AND A 2.00 FEE AND TAX. BUT UPON RETURN WAS CHARGED 1 DAY @ 89.00 W/ 100 MI. INCL. AND 98 ADD'T. MI @ $0.29 / MI FOR 28.42, THE INS FOR 10.00 AND THE 2.00 FEE PLUS 12.94 TAX, TOTALING 142.36; WHEN SHOULD HAVE BEEN AT MOST, FOR 2 DAYS & 198 MI., A TOTAL OF APPROX 87.58. I FEEL UNJUSTLY TREATED BY THE OVERCHARGING OF THIS ACCT CONFIRMATION #92975706, FOR AN 8 FT PICKUP @ 19.95 / DAY; NOT 89.00. I FEEL A REFUND AMOUNT OF 54.78 SHOULD BE REFUNDED TO MY ACCT. RACHELE A KELLEY

Karen N. on

Rating:

Great customer service. No problems at all. It was pretty smooth.

Kelly S. on

Rating:

Customer did not leave a comment.

Karen H. on

Rating:

Customer did not leave a comment.

Leslie B. on

Rating:

Customer did not leave a comment.

Darnell S. on

Rating:

I had a very good experience and am very pleased with the service I received in scheduling the rental, pick up and drop off. Thank you.

Chen L. on

Rating:

Customer did not leave a comment.

Daniel t. on

Rating:

All staff I worked with were extremely friendly and helpful. Packing and moving a whole house is not the greatest experience but uhaul made the experience a lot less stressful.

Mary-Katherine S. on

Rating:

This store is the best Uhaul location I've ever been to! The staff is very friendly and helpful. The truck was parked at the street ready for us. Returning the truck was quick and easy. Everything was great!!

john m on

Rating:

movers were excellent as well

Eric H on

Rating:

James at Williamson U-haul that let me into the box after it had already been loaded into the shipping container to get my last few items into the box. It was an excellent experience.

JEFF J on

Rating:

The staff at the Williamson road, Roanoke VA location were not helpful. Our experience was complicated, incomplete, and difficult. I will unfortunately not use Uhaul again.