Customer Reviews for U-Haul Moving & Storage at N Watkins

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at N Watkins

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Yolanda W. on

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christian C. on

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Bonita T. on

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On Nov.30, I was overcharged for one day. I called the call center and requested an additional day based on the thunderous rainy weather. My original rental was for 2 days. When I extended it and got a text message to verify the change, I was penalized by charging an extra day because I failed to call the location and ask them. My credit card was overcharged and this amount was not authorized by me. It was done by Zynetria Jackson. I contacted and left a message for the manager, Elizabeth Simpson and has not been notified back. This is the first time I ever had a problem at this location since it has new employees. I am deeply saddened by this experience.

THOMAS S. on

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Fix the broken door wheel

Bob G. on

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marcus P. on

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All is well.

Leslie L. on

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Erica B. on

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india C. on

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If each location has different qualifications then customer service should know the qualifications and make the customer aware before they arrive especially if the customer ask if there is anything I need to bring. My moving experiences was a lot longer due to uhaul rep forgetting to put the dolly on the truck or making sure it had one. Had to work three times as hard. Very unhappy. When I called customer service they laugh and said there’s nothing they can do. Unprofessional bad customer service. Training needs to be done across entire company.

louise M. on

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marcus W. on

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allan M. on

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The service was excellent everything was up to part great business dealing with uhaul...

Dale R. on

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Staff was GREAT!

Erica P. on

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The store definitely needs more than one desk associate. It also needs to speak to their associates of how to speak with customers. I was given my receipt while another customer was being serviced and not asked if I had questions. I paid for an appliance dolly, but was given a regular dolly. $3 difference. And in all of the years that I've used uhaul, I've never paid for returning on the gas that I left on and milage. I've never exceeded $60 on a uhaul. I spent $100 unexpectedly. I will from now on use a moving company.

clarence P. on

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Dawn H. on

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First I want to start off by saying...the young lady name T was very pleasant and nice....she helped out alot...thank u....next I spoke wit someone on the phone who told me if I pay wit cash I won't have to pay the 100 deposit...she lied but thanks to the helpful lady at this location I was able to handle my business...again thank u T but no thanks to uhaul

jeremy H. on

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Jeff S. on

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Carolyn C. on

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leshonda C. on

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Thanks for accommodating us at the last minute

Trivia I. on

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New trucks

Vincent M. on

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Ashley S. on

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Felicia D. on

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johnnetta P. on

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Teresa T. on

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There was only one person working inside on a Saturday. The line was very long to wait for service.

Diona R. on

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Charles P. on

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Byron W. on

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Cassaundra J. on

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Parthenia S. on

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Betty H. on

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Give them a truck that doesn't drive sideways and clean and don't take money from my card more than they quoted

Jeanie M. on

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FELICIA R. on

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Everything went Smoothly from Check-In to Return the Clerks were Very Helpful

Antoinette B. on

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Glenda R. on

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Alfredo M. on

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Terri P. on

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Regina C. on

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I rented a storage unit at 6:48pm with 24 hour access. When we returned with a loaded truck at 7:30pm we couldn’t access the unit because the card was not programmed correctly leaving

Regina C. on

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I rented the unit at 6:48pm and paid for 24 hour access only to discover at 7:39pm I did not have access. This made it impossible to unload the truck I was scheduled to return the same evening.

TRACY W. on

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I LOVE THAT THE STAFF WAS FRIENDLY AN PROFESSIONAL AN HANDED MY NEEDS WHEN I NEEDED THEM. THANKS GUYS FOR ALL YOUR HELP IN MAKING MY MOVING EXPERIENCE A GREAT ONE!!! I WILL ALWAYS USE UHAUL!!!

Dustin W. on

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I asked specifically if the unit had 24 hour access and was informed I did but when i was moving I stopped to get my belongings and couldnt had to make a trip back from Arizona which is 1400 mikes!!!!

dennis o. on

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EVEN THOUGH THE FACILITY WAS CLEAN AND WELL MAINTAINED, I HAD A PROBLEM WITH DUST. I NEVER THOUGHT I WOULD HAVE TO DEAL WITH SO MUCH DUST! I THINK YOU ALL SHOULD LET PEOPLE KNOW TO COVER THEIR STUFF

lisa a. on

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The staff and manager was very polite, friendly and helpful.

Stanford H. on

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Outstanding

BRENT C. on

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The process was very quick and simple

Mike M. on

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I would like to thank you for service and working with me as I was my health was not the best. Mostly a special thanks to Mrs. Carol George.