Customer Reviews for U-Haul Moving & Storage of Ajax

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Ajax

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Ted T. on

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Micheal M. on

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Very good desk staff and lots of snow, so dirty truck expected. Inspection wasn’t done and no snow brush, but it was ok.

Matthew L. on

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The gas gauge on the truck did not seem to work properly. We kept putting gas into the truck and it hardly moved. Only when we drove to the drop off location did we find out we overfilled the gas tank probably by $40!

Jose V. on

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Mohammad T. on

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Nicholas P. on

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I always feel like family when I go there

William A. on

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barry M. on

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ELAINE M. on

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Have a step by step guide as to how to complete the online drop off key after hours feature.

Muhammad Q. on

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Improve messaging and don't cheat customers

Michael K. on

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Graeme W. on

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Alan H. on

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Chipo N. on

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Excellent service and very friendly staff!

Steven B. on

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Change your pickup after hours map location to include your extended parking lot on the other side of your truck return area. I waited for a customer service representative for almost 10 minutes on the phone because I couldn’t find my truck (with no answer) and only found my truck because I was bored while waiting and walked around the truck lot to kill time. PS. No one ever answered my help line phone call

john F. on

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Dawn K. on

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Leanne L. on

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Keep up the great service!??

GEEVARGHESE A. on

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After knowing all the bad experience i had with the booking the lady fighted with me for 5/8-7/8 gas. she told me to pay 69$ to fill the gas whereas it costed me only 50$ to get even more. Its a shame. U Haul should have refunded me at least 25% of my money or even more as compensation instead of fighting for that gas.

Roberto V. on

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Jerson M. on

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the only thing i can recommend is to probably have a better counter line up for busy times. it can look a little messy.

Peter L. on

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Very good service, quick checkin and checkout

Michelle D. on

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Rosario L. on

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Customer service rep wasnt very warm and welcoming. The milage cost is very steep. Don't know if I would choose U-Haul for a truck rental again.

craig H. on

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You might either have a diagram or get the staff to do a quick explanation of where various controls are. I don't own a Ford truck so I had to figure out how to use the windshield wipers and parking brake. Obvious if you own a truck but not if you have a Mazda 3.

Daniel M. on

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Angie J. on

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Moving is stressful on it's own. Uhaul made renting a truck stress and pain free. The dolly and protective blankets provided by uhaul for a small extra fee definitely came in handy and made our moving experience much easier on us.

Victor S. on

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Vehicle co engine light came on within minutes of pick up Customer service was fantastic

Bonnie H. on

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I would definitely recommend Ajax U-Haul

Valerie W. on

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FRIENDLY STAFF

MOHOMMAD Y. on

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Michael R. on

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Valerie W. on

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Edward H. on

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Super friendly, super helpful staff. It was a pleasure using Uhaul to help me. Ed

Juliana D. on

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Sorin N. on

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Godfrey N. on

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Juliana D. on

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Excellent customer service! Thank you.

Faisal M. on

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Ism S. on

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The car was a bit smelly and everything else was fine.

Khusrow R. on

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Emily E. on

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Salvatore R. on

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Due to poor lighting in the parking lot in the evenings. when returning the trailer. We were backing up the trailer to its designated parking spot with a U-haul employee (Kelly) guiding us. Due to poor lighting neither of us were able to judge the distance between another trailer tongue onsite and my vehicle. therefore hitting the parked trailer and damaging the drivers side door of my truck. When we mentioned it to the another uhaul employee. we were told they could not do anything about the problem. We highly recommend the lighting problem be addressed so this does not happen to anyone else. the situation was escalated to the manager ( Kim Henson). who advised us to contact our own insurance and would take no responsibility Reguards Sal Ruscica 416-553-9025

Edis P. on

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David W. on

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Peter L. on

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Great location with friendly helpful staff and a lot of equipment. Pickup and drop off is ready and quick. I've been here 4 times and I'll be back.

Morgan B. on

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Truck was unsafe should not be on the road I feel I did not receive as much compensation as I should have for what I went through Manager was extremely rude and very hard to get a hold of she never seems to be at work she pretty much insinuated I was lying I will never use Thailand’s again

Joseph S. on

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Good experience and convenient.

Dennis F. on

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Very well equipped location. Very helpful staff. Was a great experience!

brian M. on

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Shakir C. on

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Robert T. on

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Everything was great

Reece W. on

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Nothing.. everything and everyone is awesome

Mohammed K. on

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Rohan W. on

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Gino D. on

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Eduardo L. on

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neil P. on

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Michael M. on

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Its good - trucks are just dirty at this time of year.

Frank N. on

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Andrew B. on

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Graham G. on

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Cindy H. on

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the only drawback for me was the rermote location. as a single woman it would not be somewhere i would want to go after hours. the staff were verry friendly, helpful and polite.

John V. on

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Ted K. on

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Kathleen K. on

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Denzil D. on

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I have had several bad customer service experiences lately (not at uhaul). The service from Jake, however, was great. He was genuinely nice, friendly, caring and helpful. He helped when I rented and returned. Great employee! I will be returning next week...same time.

Eric V. on

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Keshia R. on

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They indicated that the gas level was higher than what we got. After bringing it to their attention they said there was nothing they can do

Michelle G. on

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Ryley B. on

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Grumpy apathetic staff and an atmosphere somewhat lacking in professionalism.

Connor J. on

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CHRIS A. on

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Valeriy P. on

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David N. on

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Awesome Service! Great staff!!!

Neil W. on

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Very helpful staff. Definitely recommend.

Beshoy G. on

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Very very bad company and that's my last time to rent from you and I won't recommend you to any of my family or friends.. fix your app

Sharon T. on

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The staff were super helpful and friendly.

John V. on

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Yvette F. on

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carol M. on

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Excellent customer service, from the cashier that processed the rental, to Jake that hooked up and unhooked the hitch. Thank you, I will be back.

Terri B. on

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Amazing customer service..thankyou all so much ..I truly appreciate it

Jack R. on

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Richard M. on

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the rental experience was went well

Carla S. on

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Offer a ramp for rent with a cargo van. We had to pick-up and unload a snowblower, and a ramp would have made it much easier.

luis G. on

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I got brand new truck I love it I have no problem to rent a truck again

Chris L. on

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Honestly our experience was excellent

Vanessa H. on

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Mark J. on

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Nothing. It was first class.

David S. on

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My experience was a complete nightmare from start to finish. They did not contact me to tell me that the truck I was scheduled to use had not been returned so I drove one hour to get it, to find out it wasn’t there. After being tossed around on the phone and hung up on, someone told me there was a truck another 1.5 hours away and that we could do after hours pick up. They said we would not have any trouble with 100 percent certainty. When we got to the second location, we found out that the request wasn’t processed properly and that key wasn’t left in lockbox for us. It was very stressful and we had to go to bed the night before our move not knowing we would get a truck or not. I will not be using U-Haul again.

Kyle E. on

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A little bit more pricey then I initially thought.

Ramy S. on

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Charge less for mileage if u expect customers to refill gas, what is the charge for?

Tommy S. on

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Michael C. on

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Over all is great. The only thing the company needs to improve on is the the fact these 6x12 trailers don't have a landing jack. It's impossible to hook up by yourself. It makes it impossible for the people work at the location to hoot up without extra help. Never see a trailer with such build without a set of landing jack.

Rizwan J. on

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Friendly staff. Love it!!

steve D. on

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All the staff that I dealt with was very professional and a pleasure to deal with the experience was good overall

Amanda P. on

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The customer service representative, who stated that she was the manager, was very rude. When I insisted that I required an additional hour with the truck she repeated "That I WILL bring the truck back on time" and that there would be a "50$ charge" if I did not When I asked for clarification of the late fee charge (if the fee was hourly?) She said that she did not need to explain because "I WOULD not be late" This made my experience very difficult, I rented uhaul trucks many times in the past and I was never treated the way the customer service representative treated me. thank you, Amanda

JONH V. on

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Kevin B. on

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great service/ great staff.. both guys were helpful

gary P. on

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They charged me for use of a utility dolly that I didn't use and they confirmed that they wouldn't after I dropped the truck off. I rented from this location for years and I'm just disappointed this happened

James M. on

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Staff was attentive, friendly and knowledgeable. Vehicle was clean and rode well. It was a very positive experience.

Jim P. on

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The person who checked me in and looked up the trailer was excellent. Good experience.

Brandon N. on

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Cheryl M. on

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Through a series of misadventures, we’ve needed u-haul a number of times over the last two years. From storage units to trucks, they’ve always pulled through even at the last minute.. The staff has been courteous, helpful and kind. I can’t thank you enough.

Norman M. on

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Kim and staff are the best!

TERRY J. on

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I have been renting at your facility for some time now as well as renting vans from time to time. Kim and her staff are great to work with and you have a great team here, very dedicated. Thanks

sayed s. on

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The storage room walls were open . Customer can be much more better and polite. I was not really annoy how I was treated

Christof M. on

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The people were amazingly good

ossama h. on

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Very nice staff , professional and friendly.

Nancy c. on

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It is a wonderfully clean and helpful service. Thankyou

craig a. on

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Well above average service, would not hesitate to use again.

Dominic L. on

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Good job

Katherine H. on

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Most of the staff were very personable and friendly. When I had questions, they were quick to answer and help. The bathroom in the bay was not working, which was inconvenient.

Carol D. on

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The staff in Oshawa and Ajax was very friendly and helpful. I will recommend UHaul to my family and friends

Ron C. on

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Will rent again in the future

adrian t. on

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What was frustrating to me was the fact that I rented a trailer and combined it with the storage yet they never set up a payment plan for the storage. Annoying to say the least.

catherine v. on

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The staff were always pleasant and helpful. Thanks again.

michael N. on

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We were extremely pleased with the cleanliness and climate control and also by the service and location. I would highly recommend this location for its climate control, cleanliness and location.

John r. on

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I have read some bad reviews but I found their service personable, helpful, and thorough. They ran out of dollys though to move the stuff to the lockers when getting close to closing time.

Jules c. on

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Everything is great can’t complain

krishan n. on

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It was my first time getting a storage and they made it super easy to check in and use the space. They're very thorough and know what they're doing.

Christine H. on

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Everyone was very helpful

Tanya T. on

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The UHaul system is a good one. Great prices and when it works, very easy. Although the staff were friendly and tried to be helpful, we had communication issues.

Matthew A. on

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The staff was very polite and helpful to do business with wether it was for the storage or renting a vehicle, I would definitely do business again at this location if needed.

Marlene A. on

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I was very pleased with the facility. The staff was very pleasant and helpful. Thank you

Valentina s. on

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Staff not helpful at all. Had to call back so many times to get an answer and problem resolved even though I was told they call me. Never happened. Very Frustrating!

ossama h. on

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Great staff very helpful. Very good people to work with

Chris R. on

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My experience from my phone call to the storage unit here to make the arrangements for the storage unit I wanted for the size I needed. No issues with the staff perfect I didn't have to ask any ?'s TY

eric n. on

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great

Marlene A. on

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Thank you for your last minute help with our storage requirements. It was a great help after the long drive from BC.

steve o. on

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Happy with price,location and service. Will use again if needed.

Mr. s. on

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Using U-Haul was truly a refreshing experience. I would not hesitate to recommend the location at Ajax. A big shout out to the driver who freighted my U-Boxes around making my move less stressful.

jacques k. on

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Great customer service!

marilyn w. on

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I would recommend this location to everyone. Professional staff and great service

hashmad o. on

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They stuff were very helpful.

TERRY J. on

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As I have stated many times before, your manager, Kim, always treats her customers very well. Always makes me feel that I am a somebody, always totally prepared for me upon my arrival. Thanks fo Kim!

BECKY C. on

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Kim was so friendly and helpful. She made the process so easy.

Marisol N. on

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Good service

marilyn w. on

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Excellent service. The staff are friendly knowledgeable and helpful. Will definitely rent from this location going forward

albert c. on

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Staff were friendly and helpful. My contact in Ajax who delivered and picked up our UHaul Container was a delight to work with. She’s a real gem. Keep her. Pay her whatever she wants.

allan b. on

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I believe that my earlier email, stated my overall opinion. Please make a correction to my move out date. I moved out of the unit on Nov 30th. Thank you.

Kiosha E. on

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Great service

Mazie S. on

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I had to rent long tern was charged 2x for not paying on time for storage even though I made an effort to make payment. Check you tapes 4166027075.

iliana g. on

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The box arrived on scheduled date. The staff was very helpful.

IRENE S. on

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Great staff! Friendly and knowledgeable

Lucille D. on

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Efficient and friendly

allan b. on

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As per my conversation with customer service at uhaul, I wasn't impresses at all with the customer service. I walked into the facility, stood in cue as the ONLY customer. Website won't allow message.

Nassir H. on

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No comment

Renate M. on

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Staff was awesome - very helpful, transactions were seamless. Facility was immaculate, safe, well lit, easily accessible. Definitely recommend.

Susan N. on

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Prices are too high i feel and the extra 10 to have 24 hour is rediculous. Should have prorated amounts if out 5 days after paying high storage fees. Very disappointing.

Audrey A. on

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In person and over the phone was excellent service, both places at station and at the Oshawa location and out of town call.😁

Laurie K. on

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I was lead to believe that the hours would be better once renovations were done. Not! When I asked one day for an extra half hour to the unit i was told no they were closing and it would be $20.00

Betty Grace N. on

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Bad experience with the staff.

waldemar t. on

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good

Michelle W. on

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The team in Montreal were fantastic and very helpful. And the team in Ajax were as well. All good reviews from me. I always use Uhaul as this is always my experience with them. Thanks!

VICKY I. on

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Fast easy courteous customer service

Tammy G. on

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This was my second time renting a storage container to accommodate our renovations. I found the staff pleasant and knowledgeable and very helpful. Needs were met and expectations exceeded. Thanks!

gary m. on

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The service is great

Darrin g. on

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I would not use this location ever again but the one in Oshawa in tauton Rd is amazing as well as the staff

Renate M. on

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The entire experience was awesome - booked online, no issues, had to extend a few hours, no problem, and even got free storage for a month! Everyone we dealt with was super also. Thx millions!

Teri B. on

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Very helpful staff, quick check in.

zhong f. on

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Final delivery delayed 6 days

corey b. on

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Head office in Arizona needs to take their heads out of their assessment. The cadanian staff was awesome

huguette v. on

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Everything was perfect, expect for the billing part. Was not charged propertly and they even charged me penalty fee when they made mistake.

Susan N. on

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Accomidating us till we got the right size unit needed. Understanding of how tired I was and very patient. Thank you

Edward V. on

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The Ajax facility is top notch (receiving). Gord MacMillians in Antigonish (originating) was great - his help was very welcome. Phone access via primary number is clumsy however people were nice.

Shawn M. on

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I was very impressed by the cleanliness of the units. The staff and the manager were amazing with answering questions and helping me out when I needed it.