Customer Reviews for U-Haul Moving & Storage Of Millington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage Of Millington

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Michael L. on

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Lawrence A. on

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Melissa W. on

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Nothing at all. Crystal helped us and did an awesome job assisting us. She is so personable and friendly and went about and beyond to assist us. Rick, the manager is always so kind and so helpful at this location as well. It's definitely hard to receive great customer service in this day and time, but this location is top notch!!!

vickie G. on

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I rented a 26 foot truck. I did complete walk through. Upon departure drive from Colorado to TN across country the hired personal and I found out the chargers for our phones were completely unfunctional. This was the worst driving experience I have ever had. Having to stop frequently to charge phones at gas stations in order to even have a GPS signal. Two women. I brought my assistant to help with work while I drove and then couldn't even work on a hot spot. WHAT A DISASTER. I would like a refund. Terrible.

steven A. on

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The young man at the U-Haul store was very helpful and polite. Picking up the truck was a breeze.

William K. on

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O'Neil J. on

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I order a 26' Truck going to Fernandina Beach, FL they told me when i got there they don't have a 26' Truck. I was there the day before i rent a cargo they told me i would get a 26' Truck the next day they gave me a 20' Truck i had to leave furniture and boxes in a storage unit. 3 months early i order a trailer it took 2 hours pay for it, put it on and take it off because the lights didn't work. I will never use u-haul Millington, Tn again Never!!!!!!!

Annette S. on

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William G. on

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Monolito A. on

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GREAT

Terry A. on

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The only complaint I have is that I couldn’t use the entire truck that I rented because of the dolly and pads that are mounted in the truck. I would have rented them if I needed them. I didn’t need them in my way.

William H. on

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Everything was great !!!!!!!

Vince W. on

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Robert A. on

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Christine C. on

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Gail B. on

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Angela M. on

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I got there at 9:45, but didn't leave the store until 10:20. The store was short staffed and the wait time was ridiculous. The lady who started out helping me stated that she didn't even work there and wasn't getting paid for this. Also the tire pressure light was on in the truck the entire time we used it. Lastly, I realized I was charged twice for a lock. When we questioned the employee about this he tried to justify the charge. He was not understanding or apologetic at all.

dennis M. on

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The gentleman was pleasant and took care of the drop off. I used this place years ago and it's still a great place.

Earnest M. on

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william D. on

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David B. on

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Sandra P. on

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Have more trucks

Steven R. on

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STEVEN R. on

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Lydia P. on

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The one who made my reservation had an attitude and was rude. At the store there was a long line with only one person at the desk. The guy who checked us out didn't explain about having to take pictures if you drop the truck off after hours. There was no furniture dolly even though we asked for it at the time of the reservation. The truck's steering wheel was extremely loose.

Luis A. on

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Best rental experience! Thank you

georgia W. on

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Gayent M. on

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Keep on the way you do.

Kevin G. on

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Everything was great. Employees were friendly and helpful.

Christopher A. on

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Allocate more appliance dollies to this location, Customers keep stealing them. James Jamerson is an excellent rep and always a pleasure to work with.

Larue K. on

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Thanks

Mary J. on

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Easy process returning the unit.

Chelise J. on

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Dillon was so sweet. He made sure we had everything we needed and showed us to our unit. He was very aand had excellent Customer service. He was very helpful. Every Uhaul should have a Dillon. Thanks

william T. on

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SHARON H. on

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The truck was not available on time. I inspected truck, not the person giving me truck. One of the headlights didn't work. When I told them, the gentleman said he didn't know what to do about it. He said the low pressure warning light was on, but tire pressure was good. There were 2 warnings illuminated, Service Stabilitrack, and Service Tire Monitor System. I was unable to drive during hours of darkness and felt like the truck was not well maintained. It was clean.

Peggy S. on

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The trucks are terribly misaligned. It was very hard to control & stay on the road. And, this is the 2nd truck I’ve had in this condition. I’m not bad mouthing the services, or the servicing crew, bc that Millington location, those guys are GOOOOD! They are with every penny I spent. And, another thing I love about that crew is that they show no differential treatment. Everyone is treated with expedient & kind service. I wouldn’t change a thing but those dag blasted trucks...uggh they are an accident waiting to happen.

Barbara B. on

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THE CLERK DIDN'T TELL ME THAT I HAD TO TAKE PICS AND UPLOAD THEM TO SITE. EVEN AFTER I SAID TOLD HIM THAT I WAS HAVING A HARD TIME UPLOADING PICS THE NIGHT BEFORE AND THAT I HAD TO DO CHAT ON THE COMPUTER TO FIND OUT IF I HAD A RESERVATION CUZ I COULDN'T LOAD!! SO THEY WANT TO CHARGE ME ANOTHER $20 FOR THEM TO GET UP OFF THEIR BUTTS THAT ARE GLUED TO THEM STOOLS AND DO THEIR JOBS!! OUT RAGEOUS PRICES ANYWAY .59 A MILE AND .69 A MILE CUZ IT WAS FRIDAY!! HWY ROBBERY !!!!

Peggy F. on

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Ella P. on

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No comments no complaints

Anthony M. on

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no issues

Latrice N. on

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Our representative was pleasant, kind very patient and was concerned about our needs.

Debra B. on

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I love their patience and honesty and they are very helpful. This is my third time using Uhaul. Thank for wonderful service.

Barbara and Thomas P. on

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Great

Jamiel R. on

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Excellent

Sean H. on

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The roadside assistance was extremely helpful when the uhaul vehicle we were using had transmission issues. However I think that you guys could be more informative with how the compensation works.

christina r. on

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The staff was most helpful! I actually continue to stop in and talk! They have made my moving experience an ease to know that I was in GREAT hands!

Chevelle R. on

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The entire team were very helpful in meeting our needs. They gave great customer service and we will continue to do service with them. Very knowledgeable with their job and additional products needed.

JOYA S. on

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Great storage unit!

Carolyn K. on

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Staff: very knowledgeable, extremely courteous, compassionate and helpful. Facility: very clean, well maintained, easily accessible, secure and well lighted. Hours are convenient.