Customer Reviews for U-Haul Moving & Storage of Pawtucket

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pawtucket

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Aaron M.
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After following the online self return process, an employee at this location seemed unaware of the self return while I was looking for the key drop and made me move the truck to the front area after I had already completed my return. There should be better coordination or training between self return and employees. Also, it’s unprofessional to have employees with headphones in listening to music while working in a customer service role. Not impressed.

Matthieu B.
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The 2 employees at the counter were very friendly and polite, even to each other. And during these crazy times it’s really nice to see that. They handled the social distancing and safety measures excellent!! I also had to call the store during my rental, and the lady on the phone was also super polite and helpful. Thanks for a great experience during this ruff timeframe for all of us.

Tyrelle T.
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Customer did not leave a comment.

Melissa S. | Overall Experience |
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Customer did not leave a comment.

Brett H.
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Customer did not leave a comment.

Brandy C.
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Customer did not leave a comment.

Scott B.
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the truck I rented had a (drivers) rear view that was seized and could not be adjusted. the tech searched through at least 20 allen wrenches to no avail. they swapped me into a different truck and the passenger side could not be adjusted. it made an 8 hour drive frustrating.

Michael S.
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To be honest i thought it was a ripoff. And i wont refer anyone to uhaul over all. Very disappointed.

Dianne D.
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Very good

James P.
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Customer did not leave a comment.

Scott G. | Online Move In |
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Wonderful people

Rahiniel A.
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The truck was extremely dirty and it smelled like cigarettes Maintenance and cleanliness is very important during this epidemic

David D.
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Customer did not leave a comment.

stephen G.
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I reserved a truck from the pizza works location on Newport ave Pawtucket for 8am when I got there to pick up took me an hour to get a code for the lock box to find they didn't leave a key so I had to call for a ride to go to the Newell ave location to redo the rental put me behind a hour in a half was not happy at all

Bryan L.
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Customer did not leave a comment.

lisa S.
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Thank you for being amazing

Deborah F. | First Impressions |
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The staff were extremely friendly and helpful.

FRANCHESKA D.
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Customer did not leave a comment.

Elizabeth Y. | First Impressions |
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Customer did not leave a comment.

Sophia R.
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Customer did not leave a comment.

cAITLYN M. | Overall Experience |
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Would NEVER use Uhaul again and will be sure to share my experience wih everybody

William J.
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Customer did not leave a comment.

Dennis D.
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Customer did not leave a comment.

Levi J.
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Customer did not leave a comment.

Winifred H. | First Impressions |
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Customer did not leave a comment.

Brooke T. | First Impressions |
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Customer did not leave a comment.

Nathaniel R.
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Customer did not leave a comment.

MIGUEL P. | Overall Experience |
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Customer did not leave a comment.

Sonia Q.
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Customer did not leave a comment.

Octavio B.
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Customer did not leave a comment.

carlos v. | Overall Experience |
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Customer did not leave a comment.

mohamed l. | Overall Experience |
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Customer did not leave a comment.

Zahira F.
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The Agent is very nice and professional

Martin G.
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Customer did not leave a comment.

Manuel A.
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Just want to say thank you for the experience and the rental was easy and quick and painless. I truly appreciate your time and effort.

nicolas L.
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This Was Such A Big Hassle To Rent A Van My Name Is John Gomes I Rented From You In The Past With The Same Debit Card This Time It Was Not Allowed So I Had To Inconvenience My Driver Mr. Lopez To Use His Card Which Was Accepted And Here It Is 4 Days Later And The Money Was Still Not Put Back On The Card So I Had to Pay Him Out Of My Pocket This Is The 1st Time I Had A Problem I Hope There Is No Problems The Next Time

Brenda M.
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Customer did not leave a comment.

matt F.
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Customer did not leave a comment.

Jenaha L.
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Customer did not leave a comment.

Kevin G.
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Customer did not leave a comment.

Alan C.
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Customer did not leave a comment.

Jonathan M.
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Customer did not leave a comment.

Collin M. | Overall Experience |
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Please could you check your lost and found please - forgot my blue beach chair by the storage stairs gonna - next to my unit. Please let me know if lost and found :) Much appreciated and thank you.

Curtis G. | Overall Experience |
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Horrible customer service

Justine C.
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Customer did not leave a comment.

Arthur M.
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Very friendly staff and helps customers that have never rented from U-haul.

Elizabeth W.
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I love this UHaul location. The Front desk employees are always friendly, and helpful. I particularly like Hans. I’ve rented various vehicles and trailers there, as well as have purchased supplies, and it’s been a great experience each time. I’ve found much less friendly workers at other UHaul locations, so even if a little out of the way, I always go to this one. They seem honest here, well trained, and they don’t try to hard up sell, which is appreciated. They always mention the value of their storage and other purchase options (as they should), but they don’t try to cram it down your throat, which is appreciated. Some of the other locations seem rather dodgy, and can try to trick you into up sells, this one does not and never has. I’ll be back! Thanks for making yet another move, much less of a misery!

David N.
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Customer did not leave a comment.

Diana I.
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Customer did not leave a comment.

Adio Olaleye M.
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It's all good.

Marc G.
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Overall, quite positive. Staff was cheerful and knowledgeable.

Jeffrey M.
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Customer did not leave a comment.

Matthew M. | Overall Experience |
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Everything was great

Raquel M.
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Customer did not leave a comment.

Sarafina J.
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Everything was great!

Jasmine W.
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Great service always and will continue to use this Uhaul location!

David B.
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Are you fuckin kidding me !!!!! You assholes stole 150.00 from me and want to know if I liked it. Your staff at the Pawtucket location told me that my vehicle would fix on a tow dolly 2w and if did not damaging my vehicle and still could not utilize your trailer so you charged me anyway and “ too bad you paid for it already” from your so called store management. Go fuck yourself I will never rent anything from you folks.

vince j. | First Impressions |
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Your workers need a pay raise!!

Sonia T.
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The customer service was great. No complaints

Nelson S.
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Customer did not leave a comment.

JAMES P. | Overall Experience |
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Storage access should be extened to customer's without an additional fee

Jim P.
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Fantastic!

Monet C.
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I am expecting a refund for the rental of my tow dolly due to issues with service and scheduling but everyone I talk to with the exception of one person at the New Windsor location, was very nice and super helpful.

Que S.
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Workers are amazing the go above and beyond when trying to make sure everything is okay. The tow dolly I had was old and ratchet straps were hard to work.

Paul H.
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Customer did not leave a comment.

james r. | Overall Experience |
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Very disgusted with my experience. I paid good money for "secure storage" and I had 2 televisions stolen. My security was compromised and I honestly believe that it was your staff. Thanks for NOTHING

Melanie D. | Overall Experience |
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The storage units are infested with mice Or rats I moved to a larger unit and went through all my belongings and had the same result Just paid more the place is fulll of rodents DISGUSTING

Kevin L. | Overall Experience |
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Staff is really not helpful at all and everyone wants to point the finger at someone else when there is an issue. If I need a storage unit in the future I will not be using this location.

Vance M.
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The guys behind the desk were terrific, especially when the internet went down!

Marie P.
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Customer did not leave a comment.

Ieasha L.
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Customer did not leave a comment.

Jose B.
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Customer did not leave a comment.

patricia O.
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STILL WAITING FOR MY DEPIOST TO BE RETURNED

Tabitha A.
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Get better customer service that work

Veronica R.
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Customer did not leave a comment.

Samantha S.
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I needed a storage space which was not available at this location. I had to drive to the Providence location for my storage unit but drive back to Pawtucket to return the truck afterwards. This made my experience below average.

Brian L.
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Customer did not leave a comment.

David C.
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Not much all was excellent. Clean truck,courteous staff

Jacklynn L.
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There were 3 workers who are worthy of note, Corey (showed me around the first day and sold me the units,) Hans, and William. Both Han's and William were working under difficult circumstances. There were electrical problems and they had to do a lot more manual work (let people in, turn off alarms, etc.) Both were exceptionally professional, warm and in a great mood, despite working Christmas eve. You would have gotten excellent, but the elevator is broken-and it was broken weeks ago,

Robin P.
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Customer did not leave a comment.

Sara B.
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Customer did not leave a comment.

Kyle R.
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Excellent customer service, in and out quickly for pickup and return. Best Uhaul location in RI.

Jenay L.
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Travis was SO wonderful. He knew exactly what I needed for my hitch and lights. Hooked it up quick and easy. The parking at that place was not good though.

patrick T.
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Nothing. The staff were so helpful!!! Keep up the great work.

Leslie H.
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Customer did not leave a comment.

Maria S.
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The app to return the van didn’t work...so we had to pay the convenience fee for after hours drop off...

Diane L.
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Customer did not leave a comment.

Robert K.
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All reps are very pleasant

Yvonne D.
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Continue doing a good job ??

Emmanuel O.
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Customer did not leave a comment.

Denise A.
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Customer did not leave a comment.

Paul H.
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Customer did not leave a comment.

chris D.
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Nothing your staff was very professional fast and efficient

James W.
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There were two trash cans in the truck when I got it. I left them there. May have some value as they looked pretty new. Other than that every thing went smoothly.

David T.
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Customer did not leave a comment.

Eileen S.
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I have the store a second floor the elevator broken. I had to take everything by steer Was more fun????

David F.
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Customer did not leave a comment.

Jane N.
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Rude, rude, rude. Will never go there again..

Wanda D. | Overall Experience |
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Thank You! ❤️

Jacqueline L.
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Customer did not leave a comment.

sabrina C.
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Customer did not leave a comment.

Tulani F.
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Offer coffee and hot chocolate, it was cold.

Jaslynn O. | Overall Experience |
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No trucks available for rental. Had to rent from Uhaul Attleboro MA Drove back to Pawt. to unload storage unit on level 2,was not informed elevator was out of service! Forced to unload through stairs!

Jeremy T. | First Impressions |
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The staff were polite but the facility was understaffed. Getting in and out with a truck was absurd and there was no coordination. People could not get in and the elevator wasn't working.

Raymond P.
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Customer did not leave a comment.

Ravana M.
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Customer did not leave a comment.

george P.
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Customer did not leave a comment.

Pathana C.
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Customer did not leave a comment.

Jeffrey B.
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I went fourteen miles and it was verified on my bill. Put in 3 gallons of gas and the location charged me for four more gallons. So that is 7!gallons for 14 miles. Told the rep that was impossible but still charges me the extra. Not a big deal but how many people do they get with this gimmick.

Drift M.
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As soon as I walked in I was greeted and warmly welcomed and sincerely attended to. I was given direct attention, the sales person answered my questions and helped me to get the most quality for my buck for my rental. Such as ensuring I understood the tools to help me leave the gas tank 1/2 full which I appreciated so I didn't necessarily leave it 3/4 full when I was responsible for 1/2 full. Hey, every dollar saved matters to me. I was also in and out and on the road within 15 minutes. Thanks!

JOSEPH B.
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Everything was quick and professional but the truck was beat up as expected. The horn did not work and the glass was dirty and the check engine light was on. Overall good and would rent again

Jose P. | First Impressions |
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Very clean storage facility

VICTORIA M. | Overall Experience |
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Love this location the service is 100! Will definitely be back

Victoria M.
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Friendly staff will definitely use this uhaul again!

Tim A.
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Customer did not leave a comment.

Paul H.
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Customer did not leave a comment.

Leonella A.
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Customer did not leave a comment.

Teofani R.
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Customer did not leave a comment.

linda m. | Overall Experience |
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Staff was helpful and nice. Had no issues at all.

Eric L.
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They were great! I didn't need additional equipment (dolly, rope, etc.) but they had everything available if I had. Quick in, quick out, large selection of vehicles available and right near a gas station so easy to refuel before dropping off.

Jack C.
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Customer did not leave a comment.

Migue N.
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Customer did not leave a comment.

Sandra V.
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I got a call from the guy at this location asking where we were because we hadn't retuned out truck which we rented for no particular period of time. I don't like being treated and spoken to like a child.

Helen D.
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Customer did not leave a comment.

dorothy p. | First Impressions |
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The rep was very nice and helpful. I apologize for my attitude, but I was blindsided by the new procedures and my rating is based off not liking the new process to getting a storage. It was too much!

Kathleen W. | Overall Experience |
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Great staff. Quick service.

priscilla d. | First Impressions |
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Great customer service, you have a good group of guys working there, they were very helpful , thank you very much.

Scott G. | Overall Experience |
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Very nice and helpful people

Rochelle K. | Overall Experience |
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Great staff!

Francesca G. | Overall Experience |
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This uhaul location is always understaffed, even on the first of the month (aka big moving days). I have never not had to wait in line for assistance, and the wait ranges from five to fifteen minutes.

Janet B. | Overall Experience |
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Great service

Kourtney M. | Overall Experience |
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We were in the middle of moving out. Did not know (our fault) that the facility closed at 10. Half of our stuff was just inside the door as we were staging to move out and we could not get back in.

david s. | Overall Experience |
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I have tried three three times to reverse a transaction by your company, but each time has been unsuccessful.

Regina P. | Overall Experience |
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Great location, right off I95, clean, and great value for your money.

Junior T. | First Impressions |
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En mí parte como cliente pensé que los empleados de Uhaul iban a salir a recibir y chequear las excelentes condiciones del vehículo que dejamos en el storage.

Joemeli G. | Overall Experience |
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i did not like the location of my storage unit . it was very hard to get things in and out

Isaac i. | Overall Experience |
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Hopefully they change the hours of accessibility to your storage for those who longer hours during the work week.

randall g. | Overall Experience |
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I was told I would not be charged for 2 days after my time ended, but instead they charged me for a month.When I told both managers what an employee had told me when I got the unit they said too bad.

Scott W. | Overall Experience |
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I highly recommend using this place to store your needs. I never had any issues and I stored my cars for a little over a year. Great Staff, Clean facility. very secure location.

Patrick M. | First Impressions |
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The staff were very helpful and made the entire process simple and expeditious.

Maryann J. | First Impressions |
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The guy who helped me was very polite

Danell S. | Overall Experience |
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The only issue I had was with mice in my unit, I never saw a mouse until I came here and when I unpacked my items there were droppings in some of my stuff. Employees here are super nice

RENEE S. | Overall Experience |
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Staff was always courteous and helpful. Store was often crowded and staff still maintained courtesy toward customers. .would recommend this facility to friends and family.

Latoya W. | Overall Experience |
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This location was not helpful at all and the customer service was absolutely terrible

Elizabeth L. | Overall Experience |
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Employees were always friendly and helpful.

olaKUNLE J. | Overall Experience |
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When I had issue with my acct.I approached a staff which recommended I speak to the Manager, I Called the Manager at the appropriate time, He didn't answer his phone nor return my calls.

JEAN L. | Overall Experience |
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I was very disappointed by the staff. do not need any assistance, they don't care. The manager find out solution but not the employees... VERY FRUSTRATING

Ann M. | Overall Experience |
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This was the most efficient, friendly staff at a storage facility I've ever met. Storage unit was spotless. Highly recommend.

suzanne c. | First Impressions |
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VERY slow service. Stood in line for over 15 minutes with no acknowledgements from either of the two workers. Very disappointing.

Lawrence B. | First Impressions |
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Jordan was a pleasure to work with!

Alexis S. | Overall Experience |
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I was clearing my storage on 6/10 At 6:58 I was told by a staff I couldn’t show them an empty room because they were closing soon. Autopay was taken from my card although the storage room was empty!

GEORGE A L. | Overall Experience |
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The only negative is the storage unit was open at the top, so things got very dusty inside. Otherwise, I am very satisfied.

moses c. | First Impressions |
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There was nothing exceptional about the service I received. It is the same as everywhere else.

Francesca G. | First Impressions |
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My reservation, for which I had an email confirmation, was not in the system. There was also only one staff member working which was not enough for the traffic in the store

VICTORIA M. | First Impressions |
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Great service especially on a day that was very stressful for me!

Scott G. | First Impressions |
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Great

Mariah Z. | Overall Experience |
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Used this I haul for 4 years on and off. Staff was always helpful and friendly. Never any problems.

Rochelle K. | First Impressions |
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The gentlemen at the desk provided excellent service!

veronica q. | Overall Experience |
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The staff were great but my problem was not being able to get to my storage after 7pm and if I wanted to be there after hours I had to pay an extra fee on top of the $90.90 I was already paying.

Regina P. | First Impressions |
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Very good experience checking in and reserving a storage unit. Great price and location. Clean and secure facility.

Azaria P. | Overall Experience |
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Great job

RENE D. | Overall Experience |
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I don't regret for the services

Rosengarden B. | Overall Experience |
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Office staff is very rude and unhelpful. Rats took over my storage space!!!!

lynne c. | Overall Experience |
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Everone was very nice and helpful

Lamont C. | Overall Experience |
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Felt the increase in the monthly payment, was uncalled for. Just because they quote on quote painted the outside of the storage unit.. which i did not see any evidence of it ever painted..

James B. | First Impressions |
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Would be helpful to be allowed to see the storage unit before signing the contract.

jestina f. | Overall Experience |
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I’m happy been with your

Wayne F. | First Impressions |
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Great job by staff that assisted me.

KEVEN M. | First Impressions |
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Great service

James R. | First Impressions |
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Nice place good service....

Anthony Q. | First Impressions |
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Very comfortable with service and customer service representative was able to get me moving on time

wendy v. | First Impressions |
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Very clean.

Cynthia A. | Overall Experience |
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No comment because the survey covered everything.👍💯% Sincerely, C.Ainsburg

adam r. | Overall Experience |
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The staff at this location need retraining and lack common courtesy, never mind customer service. Do yourself a favor and skip this location!

CHARLES I. | Overall Experience |
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Very satisfied with the facility and the staff

Anne M. | Overall Experience |
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I was patient behind two cistomers. The eas a trainee and so the regular man explained when I vavated one stirage unit that they would check it right away. It only took less than 10 minutes.

Jessica T. | Overall Experience |
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I moved from Illinois and found it very easy to walk in and set up an arrangement to rent a storage unit. Easy move in and out. Well maintained. And liked the security, alarm goes off not Checked in.

Richard G. | First Impressions |
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Levi was very helpful and informative

benard p. | First Impressions |
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Fast service very respectful and answered any and all questions,very clean storage units.

Michael H. | First Impressions |
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Prices are only average, and higher than advertised on the web. Units said to be available on line were not 10 minutes later in person. Service perfunctory and unappreciative of patronage.

TANYA A. | Overall Experience |
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Will recamend to family's and friend and in the near future if needed I will be a costomer again Thank you

Djini T. | Overall Experience |
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Please see the complaint I filed with Corporate Office. After I had made arrangements with the Storage Manager, I was called several times a day. I WILL NEVER recommend U-Haul because of this facility

Anna C. | Overall Experience |
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Clean place

alan d. | Reservation |
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Good customer service

jOE G. | Overall Experience |
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Very satisfied

John K. | Overall Experience |
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I found this storage facility to be clean, secure and accessible every time I visited The staff was friendly and helpful Overall , an outstanding storage experience

Patricia H. | Overall Experience |
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I’ve recommended this site for storage, rental & supplies

MARGARET O. | Overall Experience |
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Thank you!

Ann Marie K. | Overall Experience |
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Place was clean and I never worried about my stuff.

Mark L. | Overall Experience |
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Very helps staff.

Stephen H. | Reservation |
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your inexperienced phone help did not know anything about the services you could provide causing me to be rejected at the store when I arrived because they couldn't accomodate my vehicle.

MOHAMED T. | Overall Experience |
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Cur hurt

Patricia H. | Reservation |
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Professional & efficient; clean & safe.

TRINH P. | Overall Experience |
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cashier was rude and made unnecessary comments

Chance E. | Overall Experience |
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Best friends I’ve ever met

Lisselotte S. | Overall Experience |
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Great Experience!

diego e. | Overall Experience |
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great place, great customer service.

Josh T. | Overall Experience |
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It was fine

Janiece C. | Overall Experience |
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I paid for 24 hr access & many times I couldn’t get into the facility. I tried calling the GM whose name was on the outside of the bldg for emergencies & he was not helpful. He even hung up on me.

ROBERT M. | Overall Experience |
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Had five units; just emptied the last one. Staff are professional and friendly. Can’t always reach them by phone; overflow to national works well, and the staff will call back. Recommended.

Margaret G. | Reservation |
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The on-line reservation process was easy, but the printed confirmation could have had a list of info to bring to the counter when finalizing the reservation. I did not have alternate contact info.

milton t. | Overall Experience |
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Safe place to store property

Eduin A. | Overall Experience |
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When I take the unit and went to see , was glasses probably from picture frame from previous renter but the Uhall staff was there and they cleaned

nadia m. | Overall Experience |
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My experience was good no complaints

marc j. | Overall Experience |
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That was a good experience. Thanks.

Glen R. | Reservation |
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The storage seems fine. The bed cart could have been wider without metal bar in between because the bed mattress is very thick foam and could not fit in that bed cart.

SORAYA S. | Overall Experience |
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I had a very good experience with u haul and I would recommend my friends and family the staff was very helpful and friendly thanks if I need a storage I would definitely come back thanks again.

Michelle F. | Overall Experience |
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Corey and his team are amazing! They are always courteous and helpful with truck and storage unit rentals. The facility itself is spotless. I will be highly recommending this location to everyone.

jeremy r. | Overall Experience |
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The asphalt and concrete ramps in and out of the building are severely deteriorated and not well maintained and caused my cart to tip over or eject items during loading causing them damage.

Julissa B. | Overall Experience |
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After moving they tried to overcharge me for leaving trash behind in the building when i was specifically told to throw it out-used one of the trash cans in the building to throw out my trash.

WILLIAM D. | Overall Experience |
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Had a lot of frustration when it came time to close out the storage unit. Was told things over the phone that turned out later to be untrue, including that the unit was closed when it wasn't.

steven l. | Overall Experience |
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I don't like that I lost my money cause I wasn't sure if I can use it cause if I didn't take the spot I would have not be able to store my vehicle it's not right they should have a refund deadline.

MICHAEL C. | Overall Experience |
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Everything was great but there was only one person working when I arrived. I stood in line for almost an hour. The person who was at the front desk was courteous and respectful. Would have staffed up

Lori S. | Overall Experience |
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We rented trucks for two moving dats and took advantage of free storage for 4 weeks. This is an excellent facility and everyone is very friendly. We will rent there again.

Marc R. | Overall Experience |
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No issue, suited my needs just fine. Easy, convenient, secure access.

Francis P. | Overall Experience |
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Would use them again

JORGE G. | Overall Experience |
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Some of the staff members, are very rude, bad attitudes wend a information is requested, I definitely recommend the uhaul of Cumberland. Great people

Robert o. | Overall Experience |
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Was a life saver. My sister passed away last year and getting her stuff out of her apt. was difficult. Much of it was stored at U-Haul so that took that off my mind. Thanks.

Richard J. | Overall Experience |
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everything was as promised. Manager was professional and informative. I stored my motorcycle there and I felt it was secure ..I was able to take out bike whenever I wanted it worked for me

eufemio a. | Overall Experience |
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I happy with the service

JOELLE D. | Overall Experience |
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Main downside is that the staff barely acknowledge you unless you acknowledge them.

Anaisa L. | Overall Experience |
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Refused to refund my money when i moved out information given was misleading was very upset worker not very helpful. Manager couldnt even help out terrible costumer service

No reviews have been submitted for this location.

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