Customer Reviews for U-Haul Moving & Storage of Stockyards District

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Stockyards District

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jonas R. on

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I recomend.

noreen f. on

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Good service

Silviana P. on

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Small hiccup with the mileage/fuel level but was resolved quickly and extremely satisfactory results. The staff were friendly and helpful. 11/10 would use Uhaul again

tonisha g. on

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I arrived with my truck to unload my locker onto said truck. I asked for help 4-5 times over the span of 60 minutes and no one helped. There were MANY other problems that day as well.

Nestle H. on

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Sonny and Kim were very helpful - thank you!

Matthew D. on

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There is no parking at this location, which was not advertised--I had to drive nearly a km down a side street to find parking. When I got the truck, the door was still frozen shut, and it took about 15 or 20 minutes to get it open. Also, I never got the mats I paid for when I paid the deposit.

Jeffrey M. on

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Excellent and friendly staff. Using this location made our moving just that much easier! Would recommend

Sean C. on

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I was not able to check the vehicle back in using your online app, leading to your people making a mistake on my invoice. I booked a storage unit on the first floor, but you gave me one on the third floor when the freight elevator was broken forcing me to use the much smaller passenger elevator on the other side of the building.

Nicholas B. on

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Staff needs more rounded training in using the systems. Very slow and not smooth service.

Joshua O. on

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Read my.last review and contact me asap 4168760248. Joshua I am requesting my money back on the rental

Steven E. on

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Your customer agent, Lilly was so kind to me. She really went the extra mile to make sure I had what I needed for my move.

Joshua O. on

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Vehicle was obviously in a previous accident and the turn signal did not work. I was pulled over by the police twice and was extremely inconvenienced. This is not what i expect from a rental company that i pay TOP DOLLAR for. Im am not happy and will be contacting my social media representatives and my corporate office.

Ralph B. on

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Customer did not leave a comment.

Derek P. on

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There was some confusion re location of the store. Apparently there are 5 Uhauls on Weston Rd in Toronto and the address was not prominent when I was notified of a change to the pick up location. A follow up email would’ve been ideal.

Michelle R. on

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Friendly, helpful staff. Nice and clean and big location. Great experience. Thank you!

Carlos R. on

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Customer did not leave a comment.

Courtney P. on

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Provide on site parking for cars & more people working at the front for less wait times to pick up truck.

matthieu t. on

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elevator was not working when I moved in and when I moved out (3 weeks after)

matt r. on

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I apologize I didn't catch the girls name who helped me out but she was absolutely fantastic in every way. Despite there being facility issues she single handedly made everything great. Promote her.

Miguel Angel S. on

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Customer did not leave a comment.

Joshua O. on

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Its jus Too expensive A customer loyalty program with incentives would help me come back instead of going somewhere else.

Hoa Quan H. on

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the counter helped me to solve the problem, and nice.

alexander F. on

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Tanya was awesome! She and the team were very helpful and friendly! Kudos and thank you ;)

Kevin N. on

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Customer did not leave a comment.

KATIA C. on

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Coming from another UHAUL location where customer service was obviously optional, moving into this storage facility was a seamless process. Staff was professional and friendly. I recommend.

Katia C. on

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Much appreciated. Thank you.

Susan S. on

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Helpful Friendly staff

Olga C. on

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I booked at another location and was never informed the location pick up was changed! I had movers that I was paying and I lost 3 hours because of this!! I had to pay 2 movers for 3 hours that they did nothing because of you!

Peter F. on

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Customer did not leave a comment.

Neil E. on

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I found items left by former renter. Excellent customer service an very friendly staff

Ervin H. on

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Customer did not leave a comment.

Nicole F. on

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Staff was super friendly and excellent. The wheels on the truck were bad. Wheel spinning. No grip. Dangerous

William G. on

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Well done. Good service, good people, can't ask for more. Thanks.

Christopher B. on

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Vehicle very dirty. Massive dent in the side and the pictures shown to me when I signed off were completely different and did not show the massive dent. Calls into question if I didn't notice the dent, would I have been blamed if I didn't catch it.

Rebecca K. on

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In spite of being a busy day, the move-in process was really smooth. Staff were helpful and friendly. The units are clean and well maintained at this location.

S R. on

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Customer did not leave a comment.

Rebecca K. on

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Staff are courteous and helpful. They make the moving process much smoother. Vehicles are well maintained.

Marsha T. on

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I felt very secure in leaving my belongs with uhaul storage facility.

Matthew W. on

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I’ve come here a few times and have always been more than satisfied!

Wilfredo O. on

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Transaction was clean, fast, friendly and easy. Great experience as always

Daisy F. on

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The cabin smelled like cigarette

Valentin B. on

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Customer did not leave a comment.

milos M. on

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Vincent C. on

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Have rented here a number of times and service/everything has always been great Thank you

Uwe R. on

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Customer did not leave a comment.

Robelyn T. on

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Need a parking space for our car

ROGER L. on

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Customer did not leave a comment.

Raquel S. on

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Good service

GEORGIA H. on

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Great customer service.

Joshua O. on

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Customer did not leave a comment.

William G. on

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The staff here are good people. They treated me with respect and were more than helpful unlike the location at Weston Road and Albion. I appreciate it and will return to this location.

amro A. on

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Make sure all charged are fully explained prior to return time. $19.95 seems like a geeat deal but when you end up paying $90 it doesn't feel that great. I could have just used my corporate deal with a regular rental van and paid half that cost.

Flavio T. on

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I just had a problem with one of the vendors. She told me that I just can rent the dollie if I rent the truck.

Allan M. on

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Excellent booking staff, the best I have experienced in a car rental agency. However, the sideview mirrors were so dirty they were not functional. I left the location and didn't notice until I tried to change lanes. I had to pull over and clean them myself before continuing.

Kathryn B. on

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Only reason I didn't rate it excellent was because it took such a long time to get our rental trunk and check in to the storage facility. Everything after that was perfect!

Julia S. on

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great customer service, fast and efficient, my vehicle was ready when I got there.

Damien B. on

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Better customer service. More staff to assist (there was only one when I got there on Saturday -- long line up). Stay open until the appropriate closing time (was closed at 6:55 when I got back). Don't charge $20 dollars just to return the keys. This is a despicable thing to do to loyal customers of U-Haul storage, which I am.

Claire R. on

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I did find the location a little short-staffed considering a busy holiday weekend. Moving is stressful enough. And even though short-staffed, the reps who did serve customers were courteous, professional and understood our wait-time frustration. Thank you. The staff did a great job under the circumstances.

Curtis M. on

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Customer did not leave a comment.

habib k. on

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The best place and very great customer service Thanks .... johnny

Amanuel M. on

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Customer did not leave a comment.

Blaise C. on

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The app didn't upload from my phone so the after hours drop off took 1.5 hours of being stuck there in the cold.

Valerie K. on

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Excellent staff and facility

Harold R. on

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I am not sure. It was ok

Rui N. on

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Customer did not leave a comment.

Michael D. on

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Customer did not leave a comment.

John S. on

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The vehicle had blood stains that were not cleaned. Once this was pointed out to staff, the stains were cleaned.

Filipe C. on

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Customer did not leave a comment.

habib k. on

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The best place and the very great ppl Specially the very nice lady in the office Thank you sooooooo much Great job

Arghya D. on

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The truck given to me for one way has the front tier all torn and it was skidding. Not only that the truck was really an old one and was drinking oil like water

Weiguan W. on

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PRETTY GIRL

jader b. on

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We were pleasantly surprised by the attention that we received from Mrs. Patricia Araujo. She was very knowledgeable of how to offer the best product and services to us.

carlos S. on

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Nobody walk me around the truck and confirmed gas tank level though the contract indicated full it was not full, so I returned in the same level but still I got charged for extra gas. Next time I will not accept taking the truck with my until clerk walk around and check all truck conditions.

Gregory G. on

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Customer did not leave a comment.

SCOTT L. on

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This place was fine

joel T. on

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Customer did not leave a comment.

Kevin S. on

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Your man in the parking lot, Sonny, was very helpful and friendly! The great service that would definitely make me come back

Perry W. on

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Customer did not leave a comment.

jeffrey F. on

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Customer did not leave a comment.

Steve G. on

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This van was just what I expected and needed. Location and pick-up was perfect and the price was good in comparison with other rental places. Will definitely be back.

Michelle G. on

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Very good experience, very friendly staff.

George T. on

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Customer did not leave a comment.

claude B. on

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They got my order all wrong. I booked for 3 days but it was booked for 1. Then I had to extend it. Was supposed to return at 4 but you had it down for 3 so on top of all the other hassles I was overcharged. Very bad system and very bad service.

Anne G. on

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I had to rent an additional locker, staff was very accommodating and made the process very easy.

Kenny P. on

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Customer did not leave a comment.

Robert L. on

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Locations should be locked out of the 24/7 truckshare option if they are unable to do it. Spent an hour and a half getting a van at a different location that didn't even have the dolly and furniture pads I reserved. The staff and manager at 355 Weston were very helpful though, there was no way or time for them to prepare the reservation given the time of night and the sudden contact change, and it was no trouble having the equipment removed from my contact after speaking with their manager.

Mehmet O. on

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Customer did not leave a comment.

Nikolai Z. on

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Great place. On the first of December, there was only one employee behind the service desk till 9:40 AM.

Alessandro C. on

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Not much. My whole rental experience was great!

Elliot D. on

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Lily is a an absolute diamond. Thank you for helping me out and rectifying my issue.

Toby L. on

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I was very impressed and satisfied with the woman who served me at the counter. She provided quick effective service while answering all of my questions. Also the workers who brought the truck to me and received it were very friendly and helpful.

Rose T. on

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Good location. Friendly staff. Allows after hours drop off. No issues during pick up or return.

Michael M. on

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overcharged. Took over half an hour to pick up a truck through the app.

Giancarlo R. on

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Customer did not leave a comment.

Victor Samuel R. on

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Customer did not leave a comment.

ERROL L. on

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Customer did not leave a comment.

Mario C. on

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Customer did not leave a comment.

Florencia L. on

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Facility and equipment was excellent. Service super slow, took away 40 min of my day waiting to be serve and dealing with system issues.

Marissa B. on

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Terrible customer service.

David M. on

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The staff member that helps hook up the trailer to the car (I forget his name, friendly Sri Lankan gentleman) is always very helpful.

Daniel Y. on

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Customer did not leave a comment.

Juan A. on

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Customer did not leave a comment.

john T. on

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This site was clean and neat, the staff was friendly and the trailer in great shape. Definitely recommended.

Leeban J. on

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Customer did not leave a comment.

Tom M. on

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Customer did not leave a comment.

HRISTO M. on

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Good service. Thank you

Rawle H. on

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I honestly had such a great experience. Every single one of the staff was professional and dedicated to their work it was really great to see and they treated me with respect. THANK YOU.

Sherience J. on

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Check out time is to slow. Needs to be more fast. You guys should create self check out. Or have more employees on duty. Everyone loves a fast check out.

terry S. on

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Customer did not leave a comment.

pierre s. on

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Great customer service!

Keith T. on

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People in line at 9:15 were complaining about the wait time. Only 2 agents at the desk and each check in was taking about 5 minutes. Having said that I thought it was reasonable but maybe you could have more desks open. Other than that everything was great and people (espescially Sonny) were very helpful.

Lina D. on

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Marycon, the service rep , was outstanding. Conscientious , efficient, knowledgeable.... however, she was alone! The cue was huge, and the wait time was horrible! This is a super busy location, and needs more service reps. to improve customer service!!!

Ross P. on

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Overall, I had an amazing experience at this location! The staff were friendly and thorough, the storage facility was spotless, and the truck was in great condition. When I needed a 2-hour extension on the truck rental, your service people hooked me up. Terrific.

Chikku C. on

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Pretty great service, friendly staff and after hours dropoff option was helpful. Only minor concern was the slightly incorrect kms out recorded when getting the van, but was resolved quickly after return. This is not a location specific complaint, I've had similar issue previously with uhaul.

Keith T. on

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Excellent friendly and helpful staff.

Nadine G. on

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Use to frequent your 240 Rexdale Blvd location, however, service went down hill in the past 2 years and became an extremely frustrating experience. I much rather this stock yard location now. Staff are freindly and the wait times are ALOT faster. Ill pay the extra km's, just to avoid rexdale

Neeraj C. on

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I’ve rented from this location before. The truck I got was horrible it was not mechanically good. The truck steering wheel was shaking on the highway also the truck was pulling to the right. I did not feel safe in this truck at all and won’t be renting from U-Haul again

Vladimir T. on

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The covered trailer I rented smelled of garbage like someone used it to go to the dump. FYI. I picked up some expensive furniture so it was a it gross.

ABRAHAM F. on

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Excellent service

Fatima Y. on

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I had a great experience at this location. Sunny was very helpful! Excellent customer service.

Rebekka H. on

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I rent regularly, and have been charged several times for an extra day because they are super busy and don't check in the vans on time. It is an inconvenience to have to make sure my charges are correct every time. Also, I would love a feature on your website to have a recurring rental - it is time consuming to enter the same info repeatedly. thanks

martin a. on

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Elevator was problematic on the day I had the movers In to move my storage. Actually both elevators were down, and the there was only one stair case?? Is that not a fire code issue???

Luis E. on

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Clean, safe and fast. Gold star.

suzan m. on

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Sole freight elevator always broken. Counter staff were rude at best, overworked and understaffed. Too busy processing truck rental customers to assist the storage customers. Will never come back.

Hakan O. on

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Over priced and charges extra no matter what

debbie C. on

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The staff is what makes this place. They are friendly, respectful, informative, patient, very helpful, smiling, just a great group of people.

marc M. on

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Excellent service

ALLA A. on

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Everything was fine! Thanks.

Jessie Z. on

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Excellent

Andre P. on

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Great location, friendly staff.

Daniel C. on

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Terrible service, takes for ever to speak to anyone

Sjanita H. on

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I think the 355 Weston road location in Toronto,Ontario was amazing and extremely patient with me . The team was very knowledgeable and helpful !my experience was a blessing ! 😀

Azieb H. on

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More staff to deal with your customers or shorten the process. The wait and lineup is too long. 1 elevator not enough. It took hours waiting to use elevator and paid hundreds of extra $ to the mover.

Marilyn K. on

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I was very pleasantly surprised by the facility and it's close location for my needs The staff were great! They went out of their way at a time that was very stressful for me.

Mayra A. on

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Very professional

Michael B. on

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Super easy!!! First time using self storage and couldn't believe how easy it was!

Ernesto A. on

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The staff here is amazing. The building clean and maintained.

Abdul M. on

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The black lady sorry I didn’t get her name was exceptional, she is in charge of storage units, excellent customer service Give her a raise

Chloe D. on

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We always need to wait at least 30 minutes to talk to someone

Elisabeth F. on

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employee problems: - took 1 hour to pick a locker for me - joked climate control was broken - forgot to finish closing my unit when I was finished and sent me a charge notification

Vinicius A. on

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Great service.

christopher r. on

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great service

AMONIA E. on

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I recommend that access period be extended beyond 8pm

Ivan L. on

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Many thanks to employees at 355 Weston Road!!!

Shane W. on

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Some idiot tried to steal my shoes. I was gunna kick his teeth down his nose but your staff was extremely friendly and I wanted her to get home in time for supper so I didn’t. Plus I’m black. jailtime

James S. on

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Staff were excellent but there were not enough and I felt bad for how overworked they were: also closing at 7 seems fairly impractical.

TASHI D. on

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Timing is not convienent should be 24 hours access all the time. Elevator keeps breaking down so inconvienent and always short of staff and have to wait long to get someone to assist

ladislas h. on

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Honestly found the hours Open to speak with someone could be open later, & to have at least 1 more person to help customers. On busier times, need more moving Carts. Faith is awesome & friendly!!!

Susy B. on

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The ac was broken which made the unit really hot. I really didn’t agree with paying extra for 24 hour access and I found it difficult to access the unit when needed because of my work hours

Stevan S. on

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great staff, very helpful. straight forward service.

Scott D. on

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Excellent communication throughout my stay.

aman m. on

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The lady at the front desk was great. Her name started with L (maybe Liliana)

lloyd m. on

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I had a good experience using your facility, and would recommend U-Haul to a friend

Matthew J. on

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Very nice facility, nice staff, explained everything well, seemed a bit understaffed but just could have been a busy moment.

amr a. on

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I just wish that the after-hours front entrance has easier access. We had to enter the the digits twice every time we moved an item.

Stephen A. on

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I wish the non 24hr access was a little later, but other than, I was very impressed with every aspect of the experience. Great staff, facility, and reliability.

MARK S. on

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Very poor COMMUNICATION at the location. I was told my staff that I would not be billed again for storage, and then I received an automatic message requesting payment AND A PENALTY. Very poor

Rui A. on

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No comments. Everything was done and explain properly. All the best 4 U guys.

Alanna A. on

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N/A

rogene r. on

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I was not notified my belongings would be removed. I tried to work out a payment plan and Uhal was uncooperative.

Olivia P. on

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This facility accommodated our needs for a larger unit on short notice and gave us the same excellent service a year ago when we moved in, as this month when we moved our belongings to their new home!

JEAN PAUL C. on

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Excellent clean facility would definitely use this location again

Semen K. on

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People at that location were friendly. Thanks for that. It was pleasure to have business with them.

Amanzar k. on

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Nice ,clean and convenient location.

GLENDON M. on

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The experience was very satisfactory and I will use U Haul again . I will definitely recommend this location especially over others . Staff was knowledgeable and professional

Crystal G. on

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The location of the building is inconvenient and lacks sufficient parking. There is only one freight elevator. It was broken once when i was there. Too many units for the number of elevators.

Gildo M. on

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Amazing staff made sure everything was perfect and convenient to me, outstanding customer service made us feel home away from home, 100% would recommend to a friend

Kelly S. on

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Thank you for keeping all my things well taken care of. Great storage and friendly service!🙂

Jackson H. on

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My U-Box was delivered on time. Access to load and unload was easy and convenient. The staff in both Calgary and Toronto were friendly and helpful. I would gladly use the U-Box service again.

Mike O. on

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Service was good. Truck was quite dirty. When I first drove it I thought the windows were mostly covered in condensation but it was dirt. Seats were stained and cup holders were full of something.

Omar H. on

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All the staff were very friendly and helpful throughout the time I rented the storage unit. Special mention to Tanya, Lily and Mary. Thank you for the great experience.

Wade C. on

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Staff was very polite and very infomercial.

Valerie C. on

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Very clean facility. Staff were all excellent and helpful. I'm very happy with my storage and moving experience and would recommend this location to anyone.

GLENDON M. on

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The staff seemed very condescending and unprofessional in there attitude.

amr a. on

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Extremly nice and supportive staff. a 5 star Uhaul location

Julian L. on

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thank you

Daryn D. on

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I can't say enough good things about the staff person Maricon who helped me with picking up my U-Boxes. She was extremely helpful, friendly and made the whole process a breeze. Thank you Maricon!!

Dustin F. on

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Lilli was polite and kind and accommodating and helpful.

CHRISTOPHER A. on

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I was very impressed with the entire staff. They are friendly knowledgeable and very professional. One of the staff that stands out is Donna. She's a natural service oriented individual. Awesome job!

Hadish M. on

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For me the customer service people were very Helpful.

Jacob D. on

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Thanks a lot guys. Came to my rescue right when I needed it.

ryan m. on

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I had a fantastic experience! I rented a u-Haul, and was pleasantly surprised to be offered a free storage unit for a month. Most of all, the staff were incredibly friendly & helpful. Very impressed!

glenn F. on

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Excellent staff,, great service. Will recommend to others. Thanks.

ruane r. on

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Really helpful staff. Clean facilities.

debbie l. on

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Great service

tessy n. on

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Excellent service... I would definitely refer my friends

Marsha T. on

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Great services. Thank you for making this a breeze for me.

hernan b. on

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Above my expectations. Clean, secured and easy to access. Reasonably priced as well.

vinroy s. on

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The service was a great experience I will recommend a friend.

Katrin A. on

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Staff were very helpful and accommodating. Thank you!

frank s. on

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Amazing service experience!! All my moving stress went away when I went to you guys! Need to promote more the U- Box. It work perfectly with my moving

pericles p. on

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Staff was great and place was clean. So many delays and problems. Machines at cash didn’t work. Took an hour to get everything done. And charging people $100+ to cut a lock is ROBBERY. Wil not go back

Francis B. on

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They went out of their way to help when I needed to park my car for a short term while moving. Very helpful and would highly recommend!

Omar H. on

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Tanya and Lily were fantastic, they helped me correct an initial wrong selection that I made. Definitely will recommend that location primarily because of the service I received from several staff

olia p. on

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Everything went well. The staff was helpful.

Sarah B. on

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I had a great experience over all with uhaul!

Raven M. on

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The staff was great. They even helped me find a forgotten item after I closed my unit. Great service guys!

carine b. on

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Good experience.. thanks for 1 month free storage. Would recommend!

Christopher M. on

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Was with the company for over a year! Can’t complain just wish your price was cheaper lol :)

Remy A. on

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There was not enough staff to attend to customers in a timely manner, and there was only one elevator. I spent more time waiting on the elevator than moving, and consequently I returned the truck late

Maria G. on

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It is very inefficient to have staff working the desk and then having to leave to check equipment. There would be less of a lineup if there were seperate staff for the desk and in the parking lot

sina Z. on

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Has Very friendly and patient staffs. Clean storages, easy access.

Mike S. on

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👍

Sarah F. on

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The facility was fine but unfortunately the staff was way below par. They never took the time to explain things and most of the time had an awful attitud. For this reason I wouldn’t recommend U-Haul

Michael C T. on

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None

Richard D. on

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all good

James B. on

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Working with Lilly was a pleasure she's frendly and helpful

Riley G. on

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The experience of using the UBox was terrible. Multiple employees did not know what was going on and it was a huge headache.

Maria G. on

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The person who helped us was very helpful

Francois R. on

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The staff lost whatever file pertained to my scheduled pick up date and time, so they didn't know I was coming. It took them 1.5 hours to figure things out, which meant the rest of the day was hectic.

janice j. on

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I would use U- HAUL service again. I would strongly recommend U -HAUL services to my family and friends.

sebastian f. on

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The confirmation email is hard to read and doesnt show pricing. It would have alleviated the pricing issues i now have.

Mike C. on

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Operates on hours that are not designed for customers that work during the day. Had updated contact info. Contacted references 1 day after payment date instead of me w/ updated contact info.

Terry Q. on

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Everyone I worked with was very helpful and patient, arrival to my departure. Thanks to all of the staff at this venue. This is was just what I needed after arriving from a cross-continent move.

Mansha I. on

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The Ubox was delivered on time and everything was done smoothly. Had a pleasant experience. We forgot one small rod in the Ubox and Lilly came back the next day to hand over the equipment. Happy

Sannie K. on

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The move out date is not correct. I moved out on Sat 21st July 2018. I was annoyed because my account was not closed when I moved out and I received a bill for the following month.

Louay D. on

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Excellent customer service, and amazing staff!!

OGUGUA H. on

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I initially asked for my U-Box to be delivered week of July 16th. Advised would arrive 18th for sure. Took week off for move, confirmation says 23rd itll come. Didnt come til 25th. Twitter was helpful

Kimisha T. on

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The staff when I could get to them via phone was pleasant and helpful. The wait period to talk to someone via phone, VERY POOR.

Anubhav M. on

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The Lady who drove the vehicle and brought the containers was very helpful and friendly. The overall service was excellent. Thank you.

DEQA D. on

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Moving is already stressful in itself, your staff, trucks and facility made the process so much simpler. Thank you!

Yalin K. on

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Everything was good until the day I decided to move out of my storage unit. There was a huge line at the desk and only 1 employee was helping the customers.

adam r. on

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This was an awful experience renting the U-boxes. Very disorganized, late delivery and poor customer service. Would not recommend this service to anyone. Pay the extra money to go with another company

Shawn G. on

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The front line staff I delt with was very friendly and helpful. That said, wait times were longer than expected. The management team however seems less than competent.

Anita T. on

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Thanks

danny h. on

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My only problem was trying to reach the office via phone - I was on hold for 15 minutes, only to be told computers were down and to call back in 20 mins.

Charlie B. on

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All staff that I encountered were fantastic, especially Lily. Amazing customer service. I could not have asked for better, and got much more than I expected. Bravo team!

Barb M. on

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The receptionist was wonderful on the phone & was very helpful in assisting me with finding capital movers . To bring my u box to my place & unload & return the unit . Made my life easy . Thank you

lily h. on

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I’m not happy with customer service, I ask many times to change the email address I gave them at the beginning and they never did it. I ask them in person and over the phone.

XIAO Y. on

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Great job!

Stef G. on

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Main elevator was broken on move in.

lelain d. on

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Lili the manager in Toronto was very helpfull and professional. She did everything to help us and make our moving much easier. If rate 1 to 10 (10 being the highest) i will give her 10.