Customer Reviews for U-Haul Moving & Storage of Stoney Creek

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Stoney Creek

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Ryan D. on

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Everything was fine. No hassles.

Khashayar K. on

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Margaret M. on

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Robert W. on

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ROBERT H. on

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Katelynn H. on

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Deon P. on

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Rates are a lie and too expensive for added kilometers considering your company has cornered the market!

Harpreet R. on

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Excellent staff and customer service

KATHY W. on

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Jack L. on

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paul p. on

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Thank you for all your assistance. I will be back in the spring to rent the space again.

Victor P. on

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Staff was courteous, helpful and efficient. All good.

Robert S. on

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Brian G. on

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Melisa B. on

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Customer service was excellent, the employees were kind and friendly. Thank you for a good experience. Melisa

Ali G. on

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Please wash the vehicle before renting.

Maryjane M. on

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Excellent customer service at both locations and when I called. Very happy.

PAUL K. on

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Owais H. on

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Keep up the great work!

Melanie B. on

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Jonathan F. on

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It was a great experience.

Makela P. on

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The customer service and assistance at the store were wonderful. I will for sure be going back there again in the future.

David L. on

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I am impressed that these 2 young ladies, Michelle and Cassie do such a great job, taking care of customers, moving the trucks and trailers around. They certainly know what they are doing! I would highly recommend Upper Centennial UHaul to anyone looking to rent a truck or trailer!

Aimee-Lee B. on

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When I arrived at the location a few days after I had dropped off the truck, I saw two girls behind the desk. They were not very inviting and warm by any means. I kindly informed them that I was there to pick up a credit that was on my account. The started off by telling me I was not in the system. After asking them if they could try using my phone number, they eventually found me in the system. They abruptley said that the amount was lower and that the cheque was mailed out, even though I had told them I chose the pick up at store option. They didn't explain why the amount was different nor did they help me to understand why the chq was mailed when I had a screenshot displaying that I was picking up the refund at the store. I had to drive out very far to pick up and drop off this truck. It was very inconvenient, especially since the location I originally chose was on the street I was moving. (Concession) When I asked to speak with a Manager, the snapped back and said "I'M THE MANAGER" It made me feel very upset and I bite my tongue and walked out. I have worked in the aviation industry for 15 years. I understand that your staff is probably not trained on basic customer communication softskills, however, they made me feel bullied and it was overall a horrible experience. I think I have only used this service once in my life...I would hope they were just having a bad day. I would hate for other people/customers to feel like this and be treated on this scale.

Steve B. on

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U-Haul is very easy to rent from. I typically don't use this location but it is closer to my home so is now my go.to.location. they were helpful, and knowledgeable.

Hamed J. on

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The staff didn’t check the storage with me when I give them back the key they did not give me any kind of paper that says everything is okay

GARY B. on

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I realize the vehicle had just been returned on a Sunday so the opportunity to clean was very unlikely....simply answering the question. Cleanliness did not affect the ability to use the vehicle. As with all U Haul locations, limited staff can create a lengthy wait when there is any traffic in the store. Overall a very good experience at this location.

Robert T. on

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Jeremry F. on

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Leanne L. on

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Clean the store and go plastic moving boxes so that your customers don't have to.

Vlad M. on

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Melissa C. on

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Janice H. on

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Excellent experience. U-Haul employees were friendly, helpful and accommodating. Rented a trailer for a very reasonable price and it worked great for my needs. Pick up and drop off were very quick and easy. Will use again and recommend!

MIke L. on

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debra M. on

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Dale B. on

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They forgot to put moving blankets in truck at pickup.

Saima N. on

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One of the best if not the best Uhaul locations we have been to. The staff there are accommodating and far exceeded our expectations with everything from A to Z. We live in Toronto but do not mind travelling for such exceptional service.

CRISTINA V. on

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Normand C. on

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Everything was perfect.

mike R. on

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Allen R. on

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When I showed up at 7 am the computers were giving them a hard time to get into. Finally got in and checked me out for a 2 day rental which was wrong , reservation was for 1 day then get out to put trailer on and she needed help because the jack has not been fixed like they have asked to have fixed so I helped and the stand came up with the toque and pinched my finger in between I could have lost my finger. It is a very unsafe condition you are putting your employees in and customers. When I return the 6’ x12’ enclosed trailer Saturday night there was 1 employee on that clearly needed my help to get off due to a broken jack. Still dealing with a pinched bleeding finger 5 days later. Not happy at all with this experience felt it was unsafe and unorganized. Al Reynolds

Debbie O. on

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Very Friendly and helpful staff

amanda G. on

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dino T. on

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Great service. Will be back for sure.

Harpreet R. on

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Nothing. Staff were great and helpful.

Joshua S. on

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I booked a pickup truck and auto transport, and only the same morning I got a call saying I had to switch to a box truck and auto transport. I got no compensation and had to drive 15km on-top of my original trip to a different U-Haul center to pick it up. I was also unaware of the location change until I went to the specified location in the email and the person there told me it was actually elsewhere.

Cassandra M. on

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Adrienne F. on

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trina G. on

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Mike Kut, was professional, helpful and quick. He saw I was under pressure and was ready to get me into the truck in minutes. He explained everything thoroughly. I felt comfortable. Thank you Mike for your help.

Andrew P. on

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Your booking system is a disaster my registration went from Brantford to Hamilton to Stoney Creek.

AHMED S. on

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Always stand up customer service and everything gets taken care of the way I need it.

Gary C. on

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I was pleased to see that there was more than half a tank of fuel and the staff were awsome to deal with. Great job. Well done.

antony D. on

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Slow process checking in the website wasn’t user friendly

jeff M. on

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Kerry W. on

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Great service

shantalees A. on

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I had a terrible experience with uhaul this time around, but this location helped me to put in a complaint, and was very helpful in listening to my terrible experience. I will no longer be using uhaul for my moving needs this experience was the absolute worst.

Guangming W. on

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John C. on

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Andrew W. on

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ASHLEY H. on

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peggy M. on

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Gary C. on

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I picked the truck up at 8am. the truck had 1/4 tank of gas. I would have preford closer to a full tank even though this time it was a short distance.

Don B. on

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Robert W. on

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When a reservation is made for a certain time (10:00am) in my case. Don’t change the time to 3:00pm in this case. Luckily your staff was able to find me the equipment I needed.

Nagib M. on

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I had thought I was paying $19.95 to use the van until I was done....which would only be several short hours...in the end my bill was $83....how does that work out.... $20 ended up at nearly $85? Why...of course I drove a little bit - but not that far....

THOMAS D. on

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Always a smooth trip with this location

rick E. on

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jawad S. on

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cynthia C. on

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Angela R. on

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Your system was slow two computers wasn’t working.. Which delayed checking in and out

Natalee D. on

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Excellent team work????

Ahmad A. on

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More staff for the weekend would help, wait times are a little to long.

Rhona W. on

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We had a great service from your company my husband always tells people to use your trucks and trailers thank you very much for the help.

patrick A. on

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Was not greeted like a customer. May sound small but it seems that customer is second in the term, "customer service". I don't expect backflips but I do expect a welcome, acknowledgement, a smile perhaps.

Gerard M. on

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Very good experience. The staff were courteous and efficient.

Ron W. on

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I was 2 minutes late for dropping off and they charged me an extra day but it was my fault for the traffic

Andrzej J. on

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Zlatko L. on

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chris C. on

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Christopher S. on

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Andrew W. on

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Michael B. on

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Staff was very friendly. Efficient service, would recommend, at least for trailer rental.

Ron S. on

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dave M. on

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Mukesh P. on

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Scott P. on

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A 2 hour job turned into 4 hours because reserved truck and equipment were not made available. My car almost locked in overnight when uhaul store closed early, and billed for a dolly I didn't get.

andrew J. on

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Awesome experience overall

Cameron G. on

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Compensate for damaged matress would be great

Chris S. on

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Staff at the Stoney Creek location were very helpful and friendly. Compared to some other Uhaul locations it was a pleasure dealing with Stoney Creek!

Jake G. on

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Booked for a 26 foot truck on a Monday and paid deposit to uhaul. Conveniently located right across the street. That night at around 7 to 8 they changed my pick up spot to a 20 minute drive away. I had plans to drop off in Jarvis. The move took us untill 330 a.m. When i got to Jarvis at 4 in the morning after driving 20 minutes to drop the truck off. They chznged where i droo it off to selkirk. 15 minutes away. This was a terrible experience with uhaul. Not pleased.

arunas A. on

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One complaint.....re filling up the rental with gas. I do not like the rudimentary estimate of how much gas is in the vehicle.....by drawing a line based on the gauge. I prefer it when I pick up the truck full and deliver it full. I ended up overfilling the truck significantly this resulted in a gift to you....otherwise my experience for this rental went well.....thanks

Alan R. on

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Great customer service

J L. on

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Frank T. on

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KATHY Z. on

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The facilities are very well maintained and the customer service is excellent.

RONALD R. on

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Brian B. on

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Brian B. on

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Brian B. on

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nothing everything was great

Brian B. on

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great service. loved it , fast easy , no problems

Brian S. on

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Christopher K. on

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Keep up the good work!

danijel M. on

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Thomas K. on

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Miserable people work here. Poor, unfriendly customer service

David B. on

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If they deal with the customers the way they did with me they don’t have to change anything

amir M. on

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Christine L. on

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Staff were very pleasant and accommodating.

KIM S. on

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The team were amazing, helpful and knowledgeable. Very pleasant to speak with and conduct business. Thank you team from 130 Upper Centennial, it was a pleasure dealing with you.

Scott M. on

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Great experience with the staff and service at this location!

Kenneth h. on

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Great service and very friendly staff

Cody C. on

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Staff great

Luann E. on

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Very satisfied overall☺

Eric P. on

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Staff was very helpful and eager to assist when called upon.

Shari C. on

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It was ok.

Kevin B. on

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Great location, great staff and the manager Michelle was very very understanding and superb. She is a gem and very passionate about her job and the customers in her store. Kevin

doug k. on

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I'm not happy with the over due account crap still being sent to me. My accounts have never been past due

Kevin B. on

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My experience at this location in Stoney Creek was very enjoyable and professional. Everything worked out well with my services: U Haul Truck and Storage. Michelle P. The Best !!! KB

leroy d. on

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You just sent me a transaction report saying I moved out of my unit on the 10th. I moved out on the 1st and notified the person who I returned my truck with. Terrible experience!!

Caterina G. on

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I don't know what happened I got the storage but I couldn't get my things in cause there was a key lock on the one that I got. I first was told that the computer said we didn't have 24 hours access

Constance H. on

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It was a stress free move

Brent B. on

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Yes

KAREN A. on

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My only concern was the increase to my rental fee over 2 years. I started at a rate of $80ish /mnth & ended with $99/mnth. That is a stiff increase over a 2 y period. Staff very professional & helpful

Peter T. on

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Could be open to access unit until 9pm every night.. otherwise no issues

Richard R. on

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Everything was all good tanks

Ron C. on

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I had no issues at all with this storage facility, The people at the service counter were very helpful.

theo l. on

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Very helpful

Judith H. on

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Experience met all expectations

Katrina W. on

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Only small issue was the door would pop off the track. But we weren't in and out often enough for it to matter. Clean, well lit even the lockers were lit.

MEREDITH H. on

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Everything was fine.

katrina b. on

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Vittorio saved my skin when I needed help!

James B. on

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The only thing was the price a month was a little high

NICK P. on

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Only one issue. When they did the roof l. I had 3 flat tire, due to roof screws. They said could have picked it up anywhere. I doubt. The day after visiting the storage. My tire was low 3x. That was o

Janice P. on

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Our unit had water damage. Very poor storage facility! Filed a claim with uhaul Canada. Drywall falling off, tape falling off, water Mark's on the drywall. Holes in the unit

Terry L. on

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Extremely helpful staff went above and beyond helping me out . Would highly recommend them and there facility

W-Christopher M. on

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nice operation with all my questions answered

Megan D. on

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Nice, clean and secured. I even noticed some upgrades happening to lockers and the grounds! Just wish access hours were 24/7 as my husband works shift work and it is hard to work around storage hours.

FLAVIUS C. on

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To bad i cant attach pictures or videos with the RAT'S i had in my unit that i rented for 1 month there .. I had damages for over $2000 and all U-haul said "was you didnt buy insurance so we dont cvr"

Michael R. on

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A great experience