Received a month free storage offer with truck rental. I used the offer and moved out before the month ended. The staff wanted to charge me an additional month even though I was moving out before the free month ended. There was some mis communication regarding the guidelines pertaining to the free month. In the future I would suggest that the costumer is made aware of one month free minimum two months of storage and then charge the customer immediately for the second month.I think that would be helpful. All in all the staff (I think the assistant manager and another brunette young lady) handled the situation professionally . They were in Contact with the G.M and made a long time U-Haul customer feel valued on how they handled the situation. I appreciate that. Great Job
Marc W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Stoney Creek
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a little miscommunication during my transaction it could be improved.Staff stated that my payment could just be automatically processed in my credit card but then sent me letter that I have missed my payment and asked my additional payment.Also they gave me a storage that was already occupied and had to move in the system and my things around which was a hassle.Please train your staff well.
Zoe A | Overall ExperienceHelpful, friendly staff
jeselina r | First ImpressionsThe staff was very helpful & friendly. They made me feel very comfortable knowing my belongings would be stored securely. I would definitely use their services again.
Nicole S | Overall ExperienceGirl at the counter was very helpful
EMMANUEL P | First ImpressionsOverpriced
Michael S | Overall ExperienceSecurity gate was stuck open for months last winter and then removed entirely. Price increased several times during my rental period. Snow was frozen and not shoveled in front of the door to my inside unit and I could not open the door. A second lock was placed on my unit, without informing me, “for more security, as break ins were becoming more frequent”. When I found the second lock, it was after office hours and I could not access my unit. Drywall in unit had holes and found large amounts of rodent droppings when moving out.
Jason B | Overall ExperienceExcellent experience.
paolo d | Overall ExperienceJustin was wonderful. His patience and commitment to ensure I was a satisfied customer was noteworthy. I appreciate his service delivery.
Onyinye O | First Impressionsmy unit did not have a light bulb installed. When I asked about it, I was told there would be a fee to replace it. I choose not the pay the fee and it was too high up for me to install a bulb. That was my only criticism.
miles m | Overall ExperienceAmazing crew … a HUGE thanks to the ladies that assisted us during these very exciting times while our family transitioned to our new home. Thank you for all your advice
sasa A | Overall ExperienceNot much more I can add so far everything has been great.
Karen G | First ImpressionsThe staff was helpful and corrected any problems or anything that I needed with regard to the storage or truck or trailer rental quickly. I had the storage for over five years. I will contact this site again when I need to rent again
Daniel R | Overall ExperienceVery convenient, and saves me time and space in my moving in and out! Always a loyal customer here🥰
Maritess d | Overall ExperienceSuper lovely manager who helped
Earle N | First ImpressionsGreat newer cargo vans….just found time consuming when picking up To pic/video. Every little possible defect . Returning was easier, place was packed with people returning/picking up equipment and when I arrived the staff had been notified by another U-Haul dealer I had booked storage with informing themI was running behind but would be there shortly and just asked for my truck key and said I was good to go. Thx
Robert D | First ImpressionsEntrance side to facility is not secure as it opens 24 hours. Their must be barrier which can be accessible with password.
Iqbal T | Overall ExperienceGreat service and great management, out of all locations this one is best!
NUNO J | First ImpressionsAlways friendly, knowledgeable and helpful at the Stoney creek mountain location. Definitely takes some stress off during a move. Thank you
dana l | First ImpressionsVery friendly and helpful stuff I would definitely recommend to a friend .Thank you :)
Robert P | Overall ExperienceI always use Uhaul in all my moving and big stuff to dump.
Maritess d | First ImpressionsI always like dealing with the girl who helped me out. She is very personable and helpful.
Nick F | Overall ExperienceI just want to say that Michelle and her family helped me out a lot with srorage and vehicle rentals.
THOMAS P | Overall ExperienceWe love Michelle and her staff ☺️ Best service is their top priority. That is why we are happy with our experience with them.
Robin M | First ImpressionsJustin was super friendly and helpful!
Susan G | First ImpressionsVery helpful and friendly staff.
Hermenegildo O | First ImpressionsI can't say enough about Michelle and her brother, their service and customer care were over and above what they had to do for me. 💯% satisfaction.
albert D | First ImpressionsWouldn’t hurt to have yard people go around daily to the storage units and sweep up the broken glass
Rob P | First ImpressionsVery clean and helpful stuff very pleased.!
Robert P | First ImpressionsStaff is excellent, tried to assist my needs. Very accommodating. I require a 10X10 at ground level but none are available (at multiple locations). Willing to take 2 5X10s. Booked 1 5X1, Hoping something becomes available soon.
Shereen A | First ImpressionsFor the sizes of the storage units, the monthly charge was to much and the increased rent was over the top... Doesn't make sense to rent a unit at the prices after increases... The competition has better pricing and price guaranty...
Michele L | Overall ExperienceVery knowledgeable friendly and accommodating staff. Extremely helpful
CATHARINE E | Overall ExperienceI was storing my boat. I was happy with everything
Robert P | Overall ExperienceGreat place to deal with
Michael H | Overall ExperienceEverything from renting the storage unit, to accessing it at our convenience to moving our items out was very easy which is appreciated during a hectic, stressful time. We are now renting the moving truck through you!
Kelly H | Overall ExperienceGreat support from the staff. Very knowledgeable and fill in your request professionally. Two thumbs up 👍
marvin b | First ImpressionsThe RV parking spot did not have cameras and the security gate was often left open. The new construction removed a fence and created an unsecured access to the rear vehicle parking area - it was occasionally blocked by a U-Haul truck.
Jacob B | Overall ExperienceAlways a pleasure to deal with the Stoney Creek facility. Staff are pleasant, helpful and knowledgeable. Thank you.
Irene C | First ImpressionsThe staff was very helpful and knowledgeable about the facility. Either on the phone or in person, a great experience. I'm sure my group would call you first if we need temporary storage again. Thank you.
Barbara T | Overall ExperienceThe Staff and General Manager Michelle were both great to work with. Such a great experience. Thank you. Will definitely recommend this location to all our friends and family.
ryan c | Overall ExperiencePrices are still a bit high.
STEVEN S | Overall ExperienceEveryone was great, including the manager Michelle.
Keith M | Overall Experienceno one answered whenever I called with a question. when I did finally talk to someone, they were unhelpful
Jazlyn B | Overall ExperienceThe staff are the best part about this facility. Grateful for all of your help!
lindsay h | Overall ExperienceRenting the unit was easy but I was never advised to load and lock it upon rental. Unit 204 was in horrible condition upon arrival but we had a short timeline in our move so I couldn’t make adjustments with it being the only unit left. I got a call for this a week later. I preordered large orders of boxes online twice first time order wasn’t picked upon arrival. Second time I added a note to my order indicating I didn’t have time to wait for it to be picked. When we arrived the order wasn’t ready when I mentioned the note to the attendant I was told they didn’t get any notification. Then he picked the order which we had to review it three times as all items that were multiples he only picked singles for and then had to return again for missing items. Getting a call from them that I provided the wrong sizing for the item I ordered and had to return to pay for them? I prepaid online and requested the same size I was provided by the attendant but had to talk over him when he called because he wasn’t listening to my explanation. Second months rent wasn’t withdrawn from credit card on file so I received two calls from the manager along with two letters mailed to my home after sorting out the issue. The unit was in a horrible state dry walled, with huge cracks allow moisture to pool on the floor of the unit. Drywall tape on corners needed repairs corner of unit needed to be swept out as there was all sorts of debris. Boxes covered in jip rock from where birds got in and chipped it away. I even had a bird in the unit one day I went to load in boxes. Staff seemed young and inexperienced and not very eager to correct problems or have attitude when issues were brought to their attention. In the winter months snow and ice were left to pool at the edge of the unit which had broken concrete that allowed the ice to pool and de thaw along the doorway so I couldn’t place boxes two feet from the edge or they would get wet. When removing the boxes for our move they all had debris on the bottoms from the floor or pieces of the ceiling, it was an outdoor unit so I expected some moisture but a few boxes were soggy and had a musty odour likely because the cracks allowed a lot of moisture to get into the unit. I wouldn’t do business with this location or suggest their services to anyone I know.
Patricia K | Overall ExperienceI was skeptical but I felt I have gotten good value for my rent payment and it was convenient because of the helpful, efficient and friendly young staff. Good service is rare with the young people of today. Not at UHaul Upper Centennial though.
MATTHEWD H | Overall ExperienceGarbage business. They "updated" the door to my unit 5 months after being there and then all my stuff was destroyed. Liam an employee at the location also decided to go and run his big mouth about my personal information and nothing was done. DO NOT USE THIS PLACE. BIGGEST JOKE EVER. DOESNT TAKE CUSTOMER SERVICE SERIOUSLY AT ALL.
Samantha L | Overall ExperienceAwesome, super friendly staff, thanks!
Eric D | First ImpressionsMichelle and her entire staff were excellent! Michelle was always able to answer questions and always in hand if needed! Thank you to everyone who made these last eight months easier than I expected. Constance Scanlan
Constance S | Overall ExperienceNolin was great and very helpful.
ROB A | First ImpressionsVery accessible and very friendly and helpful staff
Sue L | Overall ExperienceI will never deal with uhaul and the people, I have never been treated so poorly unprofessional, they should all be fired starting with the regional manger Casey , Lucy, the store manager Michelle ,assistant manager Nolan and there incompetent employees
Cecilia R | Overall ExperiencePart stolen and vehicle damaged, uhaul claims they are not responsible and has to go through my own insurance. Not secure or crooks working at facility. You expect the storage to be secure but it's not, what about camera, fence, etc to see who did damage and own up to issues, the worst customer service, will let people know to beware of uhaul and never use them as they take no responsibility for their horrible facility and incompetent people.
David S | Overall ExperienceThe manager as well as the staff at your upper centennial locations was and always is the best of the best! Please pass on the best of my regards!!
STEVEN B | First ImpressionsThe staff were so helpful and friendly. There was a hornet's nest at the top of my storage unit and I asked to have it removed. I assumed a pest service would take care of it one evening. Without hesitation the young man at the desk out with a stick in the daylight to knock it down. He didn't want me to have to wait to get into my unit safely. Now that's great customer service. We only closed our storage account to move north. Of course we rented a truck then a second from Uhaul to move all of our belongings. Uhaul is the first place we call for moving and storage needs.
Linda W | Overall ExperienceAs a client for approx. 5 years, I noticed an annual rental price increase exceeding the cost of living and not related to customer related up-dates of the facility -
martin o | Overall ExperienceAll very good thank you
MARIA H | Overall ExperienceStaff have always taken care of my needs. Michelle and her staff provide excellent service.
Tony M | First ImpressionsSecurity is very good which to me means a lot and the units are clean.
Yung C | Overall ExperienceWell done
Ken M | Overall Experienceawesome staff we kept facility would defiantly use U-Haul again
GRANT W | Overall ExperienceAndrew is very professional and polite. He gave me all the information I need and helped answer all my questions. I highly recommend renting from u-haul.
Kimberly T | First Impressionsspecial thank you to Michelle for your help with billing on the unit
donna c | Overall ExperienceGreat staff!!
Brian N | First ImpressionsWas very pleased with the service they even called when my son forgot to put lo k on properly when he left
Helen M | Overall ExperiencePrice quoted was $30.00 different; still dealing with that issue. Arrived at storage after office hours, after loading to find the unit had someone else’s lock on it. Had to leave the rented uhaul van outside unit with ALL OF OUR BELONGINGS, until I can return tomorrow— without my unloading help. No after hours contact #z. I have found the whole experience exhausting.
Leigh-Anne L | First ImpressionsAwesome people
Kori W | First ImpressionsGreat service, would have preferred 24/7 access. Great customer service by front desk staff. The first night I got there to check in and the system was done, I was unable to get the storage unit that night. The following day I worked until 6pm and got there just before close. The staff were very accommodating and did what they could over the phone to shorten the length of time I would need to spend in the office knowing I would be there just before closing.
Cynthia L | Overall ExperienceFriendly staff Very helpful Never had any issues
Leah L | Overall ExperienceEmployee was very helpful
LEELA L | First ImpressionsVery easy to work with the staff here, all very pleasant and knowledgeable
Stack E | Overall ExperienceA+++++
david k | Overall ExperienceMichelle was very helpful every time we went in to the store and had some great suggestions along the way. Thanks.
Marcus B | Overall ExperienceToo much trouble with billing. Michelle tries her best but something is a problem in your system. Why do you not have interact payment available???
Debra D | First ImpressionsThe entrance driveway @ Highland Rd needs the pot holes filled. This can cause vehicle tires to bulge & get damaged- can be dangerous ! The back RV lot also needs the low spots filled. There are many large puddles when it rains. Understanding that the premises is up for renovations but the pot holes & low spots are a simple fix to convenience customers. Otherwise everything is excellent ! Thx Upper Centennial Staff !
George J | Overall ExperienceEveryone that works there is amazingly friendly. Awesome place.
Samantha-Leigh S | Online Move InStaff kept me smiling on every visit
dennise m | Overall ExperienceWhen I first moved my stuff into the storage locker, I went to the office and said it’s very dark in there & I can’t see anything and that the light bulb is burnt out. They told me I needed to bring my own lightbulb from home as they don’t supply them. As I was just staring at the young guy in stunned silence, he added, “My manager says, we supply the electricity, but not the lightbulbs”. So, my next trip to bring stuff in, I actually brought a ladder and a lightbulb to change it myself so I could see. Seriously, U-Haul, have a few behind the counter to change them out when they blow....people moving or storing stuff have enough on their plate!! I was almost tempted to unscrew it and take it with me, but I couldn’t get to that to the next person! 😊
carole e | Overall ExperienceThe young man I dealt with was very thorough and courteous. Good experience.
Judith B | First ImpressionsWhen calling the main central U-Haul # they don"t transfer you to the particular location. And fail to contact the location you need with prompt info. There is a disconnect somewhere that needs to be much improved.
George J | First ImpressionsFriendly and competent staff!
Maraisa O | First ImpressionsEverything was fine. No hassles.
Ryan D | Overall ExperienceThank you for all your assistance. I will be back in the spring to rent the space again.
paul p | Overall ExperienceThe staff didn’t check the storage with me when I give them back the key they did not give me any kind of paper that says everything is okay
Hamed J | Overall ExperienceVery Friendly and helpful staff
Debbie O | Overall ExperienceA 2 hour job turned into 4 hours because reserved truck and equipment were not made available. My car almost locked in overnight when uhaul store closed early, and billed for a dolly I didn't get.
Scott P | Overall ExperienceThe facilities are very well maintained and the customer service is excellent.
KATHY Z | Overall ExperienceStaff were very pleasant and accommodating.
Christine L | Overall ExperienceThe team were amazing, helpful and knowledgeable. Very pleasant to speak with and conduct business. Thank you team from 130 Upper Centennial, it was a pleasure dealing with you.
KIM S | Overall ExperienceGreat experience with the staff and service at this location!
Scott M | Overall ExperienceGreat service and very friendly staff
Kenneth h | Overall ExperienceStaff great
Cody C | Overall ExperienceVery satisfied overall☺
Luann E | Overall ExperienceStaff was very helpful and eager to assist when called upon.
Eric P | Overall ExperienceIt was ok.
Shari C | Overall ExperienceGreat location, great staff and the manager Michelle was very very understanding and superb. She is a gem and very passionate about her job and the customers in her store. Kevin
Kevin B | Overall ExperienceI'm not happy with the over due account crap still being sent to me. My accounts have never been past due
doug k | Overall ExperienceMy experience at this location in Stoney Creek was very enjoyable and professional. Everything worked out well with my services: U Haul Truck and Storage. Michelle P. The Best !!! KB
Kevin B | First ImpressionsYou just sent me a transaction report saying I moved out of my unit on the 10th. I moved out on the 1st and notified the person who I returned my truck with. Terrible experience!!
leroy d | Overall ExperienceI don't know what happened I got the storage but I couldn't get my things in cause there was a key lock on the one that I got. I first was told that the computer said we didn't have 24 hours access
Caterina G | First ImpressionsIt was a stress free move
Constance H | Overall ExperienceYes
Brent B | Overall ExperienceMy only concern was the increase to my rental fee over 2 years. I started at a rate of $80ish /mnth & ended with $99/mnth. That is a stiff increase over a 2 y period. Staff very professional & helpful
KAREN A | Overall ExperienceCould be open to access unit until 9pm every night.. otherwise no issues
Peter T | Overall ExperienceEverything was all good tanks
Richard R | Overall ExperienceI had no issues at all with this storage facility, The people at the service counter were very helpful.
Ron C | Overall ExperienceVery helpful
theo l | Overall ExperienceExperience met all expectations
Judith H | Overall ExperienceOnly small issue was the door would pop off the track. But we weren't in and out often enough for it to matter. Clean, well lit even the lockers were lit.
Katrina W | Overall ExperienceEverything was fine.
MEREDITH H | Overall ExperienceVittorio saved my skin when I needed help!
katrina b | Overall ExperienceThe only thing was the price a month was a little high
James B | Overall ExperienceOnly one issue. When they did the roof l. I had 3 flat tire, due to roof screws. They said could have picked it up anywhere. I doubt. The day after visiting the storage. My tire was low 3x. That was o
NICK P | Overall ExperienceOur unit had water damage. Very poor storage facility! Filed a claim with uhaul Canada. Drywall falling off, tape falling off, water Mark's on the drywall. Holes in the unit
Janice P | Overall ExperienceExtremely helpful staff went above and beyond helping me out . Would highly recommend them and there facility
Terry L | Overall Experiencenice operation with all my questions answered
W-Christopher M | Overall ExperienceNice, clean and secured. I even noticed some upgrades happening to lockers and the grounds! Just wish access hours were 24/7 as my husband works shift work and it is hard to work around storage hours.
Megan D | Overall ExperienceTo bad i cant attach pictures or videos with the RAT'S i had in my unit that i rented for 1 month there .. I had damages for over $2000 and all U-haul said "was you didnt buy insurance so we dont cvr"
FLAVIUS C | Overall ExperienceA great experience
Michael R | Overall Experience