Customer Reviews for U-Haul Moving & Storage of University City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of University City

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

James G. on

Rating:

Customer did not leave a comment.

Adam N. on

Rating:

Customer did not leave a comment.

Elsie M. on

Rating:

Staff was super nice and he carefully explained me all the details in the process. This was my first time renting a van and had a great experience.

Eugene P. on

Rating:

Very good service

Gennady V. on

Rating:

Don’t be rude to your customers. My father and I came into the store after a mess with another U-Haul situation and the guy was very rude in answering our questions with an attitude.

Shella L. on

Rating:

Rental was quick and easy

Lisa F. on

Rating:

Customer did not leave a comment.

Linda J. on

Rating:

Customer did not leave a comment.

Jared S. on

Rating:

Customer did not leave a comment.

Joseph P. on

Rating:

Improve the windshield wipers on truck, I had a terrible experience with those.

Julie L. on

Rating:

Customer did not leave a comment.

vowlinda J. on

Rating:

Customer did not leave a comment.

Markese S. on

Rating:

Very nice people and love how they worked with me on the miles. I was 100% pleased with my experience.

Donald B. on

Rating:

The sales person was extremely polite, knowlegable, and efficient. Excellent member for the U Haul team. I will call this location first for any needs I have

Valerie W. on

Rating:

Customer did not leave a comment.

ROSALIND E. on

Rating:

The truck was raggedy and it had a huge dent in it

Celia P. on

Rating:

Customer did not leave a comment.

Raymond S. on

Rating:

Customer did not leave a comment.

Mark B. on

Rating:

Great location and staff. The truck was a little worn to say the least -186K. Seats no springs steeeing loose. Mirrors were not adjustable.

Jie Z. on

Rating:

They can't find the right trailer for my vehicle. The Billboard says they can tow any car. But they can't. They say Lexus is300 is too low to tow. I have to rent a car back to drive my own vehicle separately. Waste time and effort.

Richard H. on

Rating:

The trailer was really dirty inside and out

Jacqueline B. on

Rating:

Customer did not leave a comment.

Cesar O. on

Rating:

Customer did not leave a comment.

Sherrell J. on

Rating:

The truck was clean, but it puts like it's about to go off or just stop completely

Linda J. on

Rating:

Nothing every was great

Douglas W. on

Rating:

Customer did not leave a comment.

Eric V. on

Rating:

Customer did not leave a comment.

Aaron T. on

Rating:

Customer did not leave a comment.

JOHNNY G. on

Rating:

And Jackie the customer service rep was great with helping me with my issue .

Timothy W. on

Rating:

Customer did not leave a comment.

Judith G. on

Rating:

Customer did not leave a comment.

melissa H. on

Rating:

Staff very friendly and helpful

JAMES H. on

Rating:

Staff very helpful and friendly.

Carl S. on

Rating:

I have used this location many times before and never had a problem. I drop off a trailer recently after hours as that was when the reservation was set for. Not once did anyone say when you do so I would be charged an additional fee. I have called multiple times to speak to a manager about this and every time I do I hear they are not available or they are not there. The last time I did I left my name and number and asked for a call to provide an explanation. Still nothing.....it is apparent that I will be getting screwed and will not be using this location or Uhaul again for that matter.

AMY P. on

Rating:

Your staff, especially Earl and the General Manager, were an absolute pleasure. The online booking system encouraged me to download the app, and access online check in to facilitate a faster check-in procedure and upload all my personal information to create a proper account, including my driver's license credentials. Both rental experiences this week were met with frustrating computer issues, a ridiculous amount of repeating the same information after the system kept failing then ending the experience with the need to call my husband out of a meeting to verify that I am who I say I am. If you are able to access my phone number to review the amount of business rentals via my phone number, you will see that I have been renting steadily and spending a lot of money with UHaul for years via the Ballwin location. The procedures you have put in place to simply rent a truck, especially after I created the online profile, was frustrating. Your staff, however, is an absolute delight and I really enjoyed talking with Earl when I returned my first rental earlier this week after a busy day of work unloading event supplies for the grand opening of our new aquarium in St. Louis.

Felicia M. on

Rating:

Customer did not leave a comment.

Benita B. on

Rating:

Customer did not leave a comment.

Rebecca B. on

Rating:

The representative told me that the gas tank was halfway full. But, when I made it to my first stop (which was 2 miles away from this uhaul location) the gas tank was on empty. We didn't have any problems mechanical issues. Yet, I still had to pay for gas that wasn't in the truck when I returned it.

REGINA W. on

Rating:

Card didn't work far walk

Jerald A. on

Rating:

Very nice friendly staff and work with you quickly and most of all this is the cleanest place the bathroom was outstanding I took a picture of it and show other already. Keep up the good work you should feel proud of this store.

Katherine R. on

Rating:

Thought this location was great - no complaints. Staff was friendly, professional, and knowledgeable and helped make the moving process less stressful. Our truck was all ready to go when we got there and clean, tank was full, and mileage was correct. Thanks!

GRANT A. on

Rating:

No improvements. When I came in to this location it was very busy. The person who handled my transaction (2:00pm Sunday afternoon) was very friendly and efficient. Great customer service.

stephanie n. on

Rating:

Manager and store staff were very friendly and helpful. Storage space was adequate and also clean.

Mark A V. on

Rating:

All good

Maria H. on

Rating:

Nothing everything was so simple and the Manager was very nice.

Supriya S. on

Rating:

Customer did not leave a comment.

Chana P. on

Rating:

The lady remembered me from the last time and took good care of me. So did the gentelman, I think his name was Earl, he made sure I got to my car safely where there was someone loitering.

Mariah V. on

Rating:

Customer did not leave a comment.

Mary D. on

Rating:

Customer did not leave a comment.

Katlyn R. on

Rating:

Customer did not leave a comment.

Chana P. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

In and out with no drama ... that’s what I like.

luke L. on

Rating:

The truck was not in good condition, when it got to 55mph the cab shook significantly, and my girlfriend didnt feel safe riding in it.

Travis C. on

Rating:

The employees at this location I have always done a good job for me.

Nigel T. on

Rating:

Customer did not leave a comment.

Kevin J. on

Rating:

Excellent service.

andrea C. on

Rating:

The team is always nice and respectful and very informative. Thank you for the services provided for me each time I need it.

GREG G. on

Rating:

A okay

Kent C. on

Rating:

The online reservation system has been greatly expanded to make the pickup process faster. However, that was not our experience. Much of the same data that was entered to reserve the van had to be reentered at the store. Duplicate effort on our part. We were not greeted outside when we returned the van. We waited in line in the store for 20 minutes only to be told to leave the key in the van.

julianne T. on

Rating:

Customer did not leave a comment.

Kim W. on

Rating:

Excellent customer service, even when they were busy.

Carmen J. on

Rating:

Everyone was smiling and helpful and will to make u-haul experience so smooth and great Thank You Again

amir D. on

Rating:

Customer did not leave a comment.

Elaine W. on

Rating:

Nothing, just keep giving your customers good service. Thank you. E. Wooden

Shela N. on

Rating:

Everything was quick, easy, and hassle free!

antonio W. on

Rating:

Customer did not leave a comment.

Ryan H. on

Rating:

This is the best UHaul store I have ever worked with. The people working onsite are super friendly, helpful and again made my moving experience much easier. I have and will continue to recommend them to anyone in need of their services.

Stephen P. on

Rating:

nice friendly and helpful.

Johnnie U. on

Rating:

Customer did not leave a comment.

Kandis H. on

Rating:

Customer did not leave a comment.

CATINA F. on

Rating:

Uhaul was having hard time changing gears and rides too ruff!!!

Jerron H. on

Rating:

Customer did not leave a comment.

Bradley P. on

Rating:

Erica was extremely friendly and helpful.

Igor L. on

Rating:

Customer did not leave a comment.

Kenneth O. on

Rating:

Customer did not leave a comment.

Stephanie W. on

Rating:

Erica took great care of me. She was pleasant, professional , and knowledgeable. My experience with her was excellent . The return was fast and easy. I will definitely rent from here again.

Albert T. on

Rating:

Customer did not leave a comment.

Denise N. on

Rating:

Customer did not leave a comment.

Veronica J. on

Rating:

Love syote

Benjamin F. on

Rating:

Customer did not leave a comment.

Paul O. on

Rating:

The associate I met was not welcoming. Looked as if he was in the wrong job and took that frustration on me. I had a vibe of she feeling irritated by me asking questions.

Notli G. on

Rating:

Customer did not leave a comment.

Douglas D. on

Rating:

Customer did not leave a comment.

stephanie n. on

Rating:

Manager was very knowledgeable, helpful, and kind. Transition was made easy and assessable.

Paul K. on

Rating:

Customer did not leave a comment.

Eva S. on

Rating:

N/A

tad B. on

Rating:

Line was pretty long for check in. Waited almost 20 minutes.

Travis C. on

Rating:

They were great as usual.

Carolyn A. on

Rating:

Service was great and fast I would recommend because I've U Haul in the past and will use them for future moving projects..thanks so much!

Veronica J. on

Rating:

I have used this store many many times for years love ❤️ the staff

Michael M. on

Rating:

Customer did not leave a comment.

JAMES H. on

Rating:

Great experience

DEANDRE L. on

Rating:

Staff was exceptionally helpful and pleasant to work with

Douglas D. on

Rating:

Customer did not leave a comment.

John K. on

Rating:

I just dropped it off but the attendants were most hospitable.

Dennis H. on

Rating:

Very friendly service.

Shannon H. on

Rating:

Customer did not leave a comment.

Ricky O. on

Rating:

Customer did not leave a comment.

Min.Marshell C. on

Rating:

Customer did not leave a comment.

Daniel L. on

Rating:

Very slow in getting my reservation. Processed

ZACHARY W. on

Rating:

Customer did not leave a comment.

LEO H. on

Rating:

Continue to be professional

Candice Y. on

Rating:

Customer did not leave a comment.

RICHARD G. on

Rating:

the air conditioner did not work all the time. Sometimes it would blow out hot air. Very bad. Other than the AC, all was very good.

sam B. on

Rating:

Customer did not leave a comment.

Ronald K. on

Rating:

Customer did not leave a comment.

William M. on

Rating:

Great customer service at this location. That's really important to me.

Tiffany B. on

Rating:

Stored my stuff at this location over the summer and everything appears to be in the original condition!

Tamara S. on

Rating:

Good service and location is really convenient.

david f. on

Rating:

Awesome experience- great staff!

clark b. on

Rating:

The personnel working at the facility were courteous and helpful at all times. I loved storing my items at the facility will be back there next year.

Kathleen Y. on

Rating:

Great experience. Helpful and friendly staff.

Shinan X. on

Rating:

We have lots of boxes, and the only storage unit left is high above the ground. Hope that I can choose the unit when I make the reservation. It will be better to have an automatic lift

Ronneika T. on

Rating:

n/a

david f. on

Rating:

Awesome

Cerinda W. on

Rating:

My experience was excellent. I used Big Helpful Gentlemen Moving, I highly recommend them and will recommend to my friends and family. Nice guys, very helpful and excellent price.

Boyd M. on

Rating:

Computer ssyem slow, wrong equipment, charged wrong, not enough space here to explain it all

CHERRILL MARTAY V. on

Rating:

I had reserved for a truck and storage unit. When I got there they offered me an different storage unit first month free. They help me out to save on a little money. Thank you!

john w. on

Rating:

Staff were all helpful and manager was very nice

DESERATA H. on

Rating:

Nice clean facility and staff is friendly and helpful.

mykel y. on

Rating:

Thank you

christy B. on

Rating:

No additional comments.

SUSAN B. on

Rating:

The WORST UHAUL facility I have ever used. I have used 4 facilities around the U.S. This crew was rude, the bathroom is ALWAYS locked and unusable. Nasty and Rude people.

Inez P. on

Rating:

Yes everything was good cause i put my stuff there an never when't back to check it cause the way it was it safe in my 👀

Kathryn L. on

Rating:

Easy to access 7/24. Dolleys and trolleys made it easy to move things in and out. Conveniently located near WashU.

Regina H. on

Rating:

Happy with the service.

darren p. on

Rating:

They were very helpful

AMIR E. on

Rating:

Erica and the rest of the crew were a pleasure to work with.

Janelle B. on

Rating:

I did not have a good experience with U-Haul. The 1st person didn't have an answer for me. Then, on hold for 20+ mins when my question was time-sensitive. In the store, there was also confusion.

SABRINA MICHELLE L. on

Rating:

Great customer service and experience.

Tameka M. on

Rating:

Customer service was beyond excellent. Staff extremely helpful always greet you with a smile. never a dull experience always pleasant. Very knowledgeable. I could not have picked a better place.