Customer Reviews for U-Haul Moving & Storage of Woodlake

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Woodlake

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Zara R. on

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not happy

Clifton C. on

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Thanks Again -Mr. Collins

michael h. on

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Augie Reyes was very nice and made the transaction super easy! We feel confident our RV will be safe at this great location!

Lawrence M. on

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Jennifer B. on

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Anthony K. on

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Awesome!!! Great customer service

Luther M. on

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Bonnie V. on

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Returned the vehicle in less than 2 hours and was charged $150 because the guy didnt report the vehicle as returned.

Edward V. on

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Lawrence M. on

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luis R. on

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Lawrence L. on

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Lamonica J. on

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Anna A. on

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Everything was great and professional

Elsa H. on

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Very quick and professional

rick H. on

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Jamie R. on

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Omar A. on

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KATHY B. on

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ralph D. on

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We had absolutely no problems from the beginning of our trip to the end. Very good experience

Felicia N. on

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Jesus B. on

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Customer service was excellent!!

dan G. on

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I can’t think of anything to improve the experience. Everyone I dealt with was helpful, efficient and courteous.

Delton K. on

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Catherine M. on

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Staff was excellent... ?? cat

James O. on

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Excellent service. Keep it up

James O. on

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Excellent customer care and service! Keep it

K LA E. on

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The gentleman that helped us was super nice and pleasant

James H. on

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Lucia D. on

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JOSE S. on

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BJ and her team made my working with Uhaul an experiment i will glady refer and keep high in my lust if “go to’s”’ Thank you

Michael R. on

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Very professional and friendly

JoAnn M. on

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UHaul Moving and Storage of Woodlake has the friendliest people I’ve ever had the pleasure of dealing with. The office is the neatest, most organized, and the facility is the most impressive ever seen

Randall B. on

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Kenneth S. on

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After today, will never use this location or Uhaul again. Reserved a pick-up to go get a new mattress, Reserved for 9:30am, left their lot at 9:48am drove and and got my mattress and had the truck back by 11:13am. Even stopped and took a whole $3.00 to completely fill up the tank and they claim I drove 96 miles??? How the "f" do I use less then a gallon of gas and have the truck off their lot for less then 80 minutes and drive 96 miles. They guy at the check in was " you should have checked the paperwork better" NEVER AGAIN.....

gary P. on

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It rained the night, of the day it was loaded, All closed up. Rain got inside the loading area Of the truck, and damaged some furniture.

Charles G. on

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niko P. on

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Blanca V. on

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roland L. on

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Great customer service.

Anthony J. on

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I applaud the staff and helpful advice. Thanks again.

Jeffrey B. on

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Daniel H. on

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Great customer service from start to finish.

GARY M. on

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Everyone their this Weekend were great!! Excellent customer service. If I could give you guys more stars I would. It’s been a long time since I have seen excellent service like this. It blew me away. Have a Bless Day.

Thomas W. on

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Nykeitria C. on

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Great customer service

Buddy M. on

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Tom S. on

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Patsy L. on

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My box was very early (by 7 days) to the closest location, yet it could not be delivered until the original date of delivery, 9/12. However, I talked to a person on the phone on 9/4 who said it would be delivered on 9/9, but I had to call mid-day to find out that wasn't going to happen. Very frustrating. The cost charged was incorrect for delivery and I have received an email with the correction, but no posting to my credit card with the refund yet. The girl who did my delivery was very late (supposed to be 9-11 am and she was here at 2 pm). She said she had to wait at the Hood Canal Bridge, but you don't go over that bridge to get to my house in Sequim from Port Townsend, where my box was. Turns out, she was coming from the opposite direction, in Bremerton, for delivery. I got no call--I had to call myself to discover this. Surely, there's more than one delivery option on the Peninsula for U-Haul. There also should be an option for less furniture pads--they take up a lot of space when you don't need them.

Bennett H. on

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John G. on

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Steven G. on

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Staff was very friendly and accommodating to my needs. Will definantely use and recommend them..

Stephen A. on

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All inclusive pricing, so you know up front what you'll be paying, especially in town

DONALD A O. on

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Outstanding service

Mark K. on

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Thomas T. on

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RICHARD S. on

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Great service

PEDRO D. on

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All excellent

Kevin M. on

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Patricia S. on

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Jessie F. on

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None! Quick easy, people were great!

isabel M. on

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The agent was very informative and patient. Thank you.

Gary R. on

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Very helpful in getting me a covered RV spot. Outstanding price.

marilyn g. on

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Employees were Very Pleasant,Employees kept me laughing as well as getting their jobs done!Great Group of Guy's

william S. on

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Don't change any thing. August was great as usual.. He takes the time to recognize customers..

Susan C. on

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back of truck was dirty

Margaret G. on

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James L. on

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Everything was great the guy hooking up the trailer to my truck was great.

Cari T. on

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C Todd P. on

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The guy at the desk was great. He had a reason not to be because he had a combative customer right ahead of me. However, he did not allow that to affect his professionalism towards me. Well Done!

Diane D. on

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DENISE D. on

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I received a text telling me I could drop off at 4502 Rigsby Ave, San Antonio TX 78222. When I arrived the manager told me that I could not drop off at this location. He was very rude. He told us to drop off at 6745 FM 78, San Antonio TX 78244. This was inconvenient that we could not drop off at the suggested Rigsby location.

cynthia C. on

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paul C. on

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The sales person was very innatitive. Was not paying attention to anything that was I was trying to ask him... Augie was the name I saw .

Robert B. on

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Carlos L. on

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Scheduling person was rude, not patient, and gave us wrong information about street permits in Seattle. Please train employees to be corteous, good listeners, and helpful.

George J. on

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Your night staff was very rude regarding the return of the pickup and demanded that i give her an answer as to when the pickup would be back. I explained that I would have it in at the Earliest time possible. At that time she told me she would have to report me to Management. I felt that she was very rude. The staff in rental Area were excellent to work with, I give them an A+..

DIAMANTE B. on

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smile!

Nancy M. on

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Very quick and professional assistance in getting my storage. Had a first month free and free lock for storage. Store is very clean and has all size of boxes to help pack to move.

malcolm M. on

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Mitch W. on

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This was a professionally run location and the trailer I received was in good condition. The personnel were friendly and helpful. I had a reservation the night before at the location on Austin Highway, San Antonio, Texas, 27361888. When I arrived to pick up the trailer at that location, the lights were inopperable and they did not have another trailer. The personnel were apologetic, but said they couldn't make another reservation for me. The closest one they could find was miles away and they advised that they would cancel my original reservation. When I got on line to make another reservation, I found this location which was much closer and learned that my prior reservation had not been cancelled, so the contact person cancelled it for me so I could get a refund. I am including this experience, asthe original reservation was not reviewable because of the cancellation. It was a frustrating experience that required that I change my original plans because of the non-functioning trailer.

carolyn m. on

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Auggie was very professional and customer attentive. Concerned about needs of customer. Very pleasant customer service experience Not many places have good customer service anymore.

Hayley M. on

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Nice place but not worth how expensive it is.

STEPHANIE J. on

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Customer did not leave a comment.

Tracy G. on

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I was charged 10 times on my acct for the same thing

Peggy R. on

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Customer service could be much improved. I needed a dollie and was told to go outside and find someone that worked there to get one. Then she saw one next to her and said take that one.

Blaine C. on

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I specifically asked for a specific 5x9 trailer and when I went to pick it up they said someone had rented it and I asked well that's the trailer I wanted and they its first come first serve but then they said the other trailer that was there that i wanted, that someone reserved it like a month ago and they never came get it yet, so I'm like well I reserved a specific trailer and ya'll let someone take that one cause ya'll said it was first come first serve so why cant I take this one and they said it was reserved, so long story short, I'm not going back to them, ever!!!!!!!!!!!!!!!!!!!!!!!!

mark C. on

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Eduardo G. on

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If I had the choice again, I would come here first! The location is very well run, the staff are extremely friendly, which is great in and of itself, but also very knowledgeable. Thank you!

Vinston B. on

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Your staff members were very professional and helpful.

Frank R. on

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Everything was great!!!

Steven G. on

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Torri H. on

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Elicia S. on

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Fast and very knowledgeable.

Simira G. on

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I made reservation at UHaul went to pickup and was told I had to go to another Uhaul for pickup.i went to other Uhaul as instructed and was told nothing in system but I printed my contract and prepaid. I had to wait for truck was available. Was on the road driving tire strap can off.

Billy W. on

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zachary S. on

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Kenneth B. on

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Dyana S. on

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It’s was not the initial drop Off and pick up in San Antonio, that was perfect. It was the pick up of containtainers in Champaign, The driver marked up my neighbors driveway with tire marks. Unacceptable. The San Antonio guy didn’t need to use 4 car wide driveway. Why did they do that???. I’m not happy and my neighbor is not happy either. There are black tire marks across 4 lanes of drive way.

london T. on

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Agata S. on

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BENJAMIN D. on

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linda E. on

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Cecilio H. on

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Keep up the good work that you guys are doing great doing business with you. I will always return to this location.

Mike M. on

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Mrs Martinez and mr Gallardo were very helpful , great personal working for ,

STEVEN R B. on

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LINDA S. on

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Douglas E. on

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I rented an outside covered storage for my RV again and would not anyplace else. The staff is outstanding and very courteous. I would recommend to everyone the BEST in town. Thanks.

LINDA S. on

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Kathleen M. on

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Daniel H. on

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Courteous

Guadalupe C. on

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Cool people

Yolanda J. on

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Very satisfied and will recommend to all friends

Denicia C. on

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Customer did not leave a comment.

Jeremy J. on

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The fact that the alarm kept going on an off the entire time we were in there was very nerve wracking. This is the only reason I can’t recommend. There needs to be a solution.

Vanessa B. on

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Joanne L. on

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Fast polite easy location

Joseph S. on

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Very professional knowledgeable as to my needs...

Danny O. on

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Customer did not leave a comment.

ronald n. on

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We just put our Jayco Camper into their storage facility. What a great improvement from the last storage place. Security and our camper covered means a lot to us! Also close to our home>

roxanne m. on

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Good service

Percy M. on

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Excellent service. Garrett was outstanding and professional.

PATRICK G. on

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Auggie was very knowledgable of the availability of storage units as well as costs and amenities. He made the whole process seamless. U- haul has best prices for covered storage needs

Mark k. on

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Great customer service

Patricia S. on

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I would recommend to friends and family

John M. on

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An awesome team, very helpful. Thank you for your professionalism .

Howard W. on

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na

Jesse G. on

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Outstanding service

Rudolfo G. on

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If been U-Haul on woodlake FM78 for many years and it's always been great the beast part is the staff always ready to help for any of my needs the best. Thank you Rudy Garza Jr.

philus j. on

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I was very pleased with the customer service and I am very glad and feel safe with the security and I appreciate the hours that you have I will continue to use U-Haul in the future.

PATRICIA J. on

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There is one thing I think that the storage holders with keys should be able to go in and out at lease to 9pm. Because we do work some of us.

Joseph B. on

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Friendly staff and answer questions respectfully

Gary O. on

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Staff was super efficient and friendly. Great clean facility inside and out.

Jose R. on

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Great staff from the office to outside personnel. The storage facility is very clean, well organized, and state of the art.

Luis E. on

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Except no a/c on truck

Janice L. on

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Staff always helpful and informative

Josh M. on

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Staff was helpful and friendly. The storage unit appeared clean but after leaving perfectly clean furniture in there for 2 weeks, there were cockroaches everywhere.

YVETTE N. on

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It was a really smooth process. I was able to reserve a truck and a storage unit over the phone. The discounts are unmatched by any other place. Everyone was very helpful and friendly!

Evelyn T. on

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Everyone was very friendly n helpful.

Nykeitria C. on

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You guys were awesome

julia l. on

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Customer service was excellent

EDWARD N. on

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I am very satisfied with the service that I have received from the UHAUL Family over the past seven years. You helped me transition my personal items as I returned from Iraq, and I am grateful!

Gary O. on

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Great friendly service; very clean spaces and environment; and a reasonable price.

Philip J. on

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The Manager has excellent customer service skills and train his employee well

Corey T. on

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Great Job with my U-Box delivery. You did exactly what I preferred! Will definitely use you guys again.

Mable D S. on

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Customer service here at the F.M 78 location is good..However, the wait.. For your service here could be better.. If you had more people on the inside. For business transactions..

vuong k. on

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So good 😍

Caswell O. on

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Excellent

Marquis S. on

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Great Customer Service and very friendly

ALEZANDRA V. on

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Augie R. Was amazing super fast, clean store, friendly staff. Just a great experience definitely will be keeping our boat nice and safe! I will recommend this U-haul to friends and family!

Claudia A. on

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Great customer service

Douglas F. on

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Very pleased with the way we were treated by the staff.

Joseph B. on

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all was good

Michael L. on

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Although it felt safe and secure the security system always seemed like it wasn't operational/worked correctly. My card would never work to deactivate the system and an alarm would sound every 15 minu

Krissy M. on

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Everyone made the move stress free! Customer service was incredible! The gal I take to at the San Antonio location was exceptional and genuine! (:

Isaiah C. on

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Great service

Jesse S. on

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Outstanding team.

Anthony J. on

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I really appreciated the attentiveness, I got as well as being able to be helped quickly and thoroughly. THANKS AGAIN U Haul.

ernesto p. on

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Todd K. on

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Great service.

Todd K. on

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Great service.

TANYA G. on

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Excellent job!

Francis F. on

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Very help full staff.

Shamalnic S. on

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I would use uhaul storage services again. Staff was very pleasant.

george d. on

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Very pleased

DAVID R. on

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Nice clean place,very secure and employees very helpful and courteous.

Joseph O. on

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While I did not visit the actual site I can say that we are very happy with the customer service and support we received from all staff members. We will use u haul again.

Frances S. on

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N/a

Alan R. on

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The most professional and friendly service anyone can ask for. I’m so thankful for the good people at UHaul!

Christopher R. on

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The staff was delightfully helpful the facility was very clean everything look like new and definitely secure the alarms sound loudly if you forget to check in and open you unit! Best experience ever

ROBERTO M B. on

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EMPLOYEE VERY HELPFUL - TOOK TIME AWAY FROM HER SCHEDULE TO GIVE US A TOUR OF THE FACILITY -- THANK YOU -- WE RENTED ON THE SPOT--

Sybyl T. on

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Great customer service

micheal e. on

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Auggy and his team took exceptional care of us during the time we were storing our household goods with them. Thank you all for helping us out!

Christopher R. on

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The staff at your facility there is the friendliest ever, and the facility for storage is the best I've seen even after 20yrs military service and we use storage a lot while serving! Great Experience

RUSSELL M. on

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Thanks 🙏🏾

adalberto m. on

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Could have been better if they actually took the time to set the electricity timer that wasn’t properly on and missing the ON trigger and after returning to ask for help that never came

diane o. on

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Very helpful and polite...nice people.

Eumelia Q. on

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The Woodlake Uhaul Storage have a good teen, friendly andknowledgeable of the services they provided.

Rosalind L W. on

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No complaints

joe g. on

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Very convenient and great customer service

DLANA H. on

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All management and staff are AMAZING!! This was a big move for me and they made it a smooth transition

Barbara s. on

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Zac was very helpful

Desire M. on

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Helpful staff and easy move-in and out process. Thanks!!!

Daniel M. on

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Great staff support

Abel M. on

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This location he’s a lot of great people working here! Augie, Garrett, Ruby ! And a few others that I didn’t get names for . Thanks, Abel

ashley d. on

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Every body at that locate was very helpful and very professional. Everything went fast and easy. I will be going back to that locate whenever I move again.

JASON V. on

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Staff at the facility could have been more polite when asked a question.

MICHAEL C M. on

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Delivered as promised..in and out in no time. Thanks for all you do!

Yolanda H. on

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Staff was great! Just had to rush due to storage facility hours. Was used to having access til 9pm with Public storage. But the facility is much nicer.

Jose r. on

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Friendly staff and helpful also. Security and facility is top notch and when we move back would definitely use the location again!

Audrey R W. on

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Great service

Angel A. on

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N/A

Chastity S. on

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Great customer service

Laris H. on

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It’s just so much you can say about Garrett him alone will make you come back. He made you feel welcomed and was a valued customer no matter how he or small your promblem were

Rudolfo G. on

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Great job thanks for the help.

Johnny T. on

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Done.

CHARLES W O. on

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Nice clean center,friendly, professional staff.

TYKERA W. on

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Armando S. on

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Great customer service!

FENNELL J. on

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Very professional service

RONALD LEE K. on

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Was 1st experience with U-Haul and Storage Facility. Staff knew I was arriving from Albuquerque, NM. They helped me beginning 6/03 and ending 6/24. Special “Thanks!” to Garrett Sharp for his help!

Ioane S. on

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Long haul made easy here when staff are friendly and helpful. Moving in and out of the facility was easy because equipment was working and whole place was nice and clean. Very high class facility.