Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We did not have any problems with this uhaul location. The owner was supper nice when we returned the truck.
We did have hudge issues with uhuals customer service! They left us stranded at 3 am on the lot trying to figure out our rental for an hour. This had nothing to do with the owner. I know next time to call ahead and make sure everything is ready to go and not just rely on what uhaul says. They also offered compensation and nothing has been done yet.
Adam P
Rating:
5.0
Customer did not leave a comment.
David P
Rating:
3.0
We chose a site that had self-serve check in available, because we were on a tight timeline. We got to the store right on time, used the app to locate the truck reserved for us, only to find an employee and another customer there, and the employee telling her that that was her rental. She was telling him it wasn't. We showed him our app screen, and he took the key and disappeared inside. Came out 5 minutes later and apologized that apparently they just assumed the other woman (another white female) was (my last name). Gave us our key. We loaded up, already behind and irritated at this point, and the same employee tells us we have to go inside and check in. Why? We've already checked in on-line, paid, signed contracts...that's how we got to the trick and got the key. He says at that location you have to go inside anyway. So my husband went inside for this unnecessary, extraneous check in, and waited FIFTEEN DAMN minutes. Someone inside seemed confused about why he was checking in inside. He was super agitated by the time he came out, and we wound up 45 minutes late to our scheduled rendezvous. This location needs to elect not to allow self check in if they aren't going to honor it, or they need to get there crap together.
Christine F
Rating:
5.0
Customer did not leave a comment.
Kyle k
Rating:
4.0
Customer did not leave a comment.
Joseph M
Rating:
5.0
The manger was amazing. He has helped us multiple time and I will definitely recommend U-Haul to other people.
Charlene B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULINO V
Rating:
5.0
Customer did not leave a comment.
Gary G
Rating:
5.0
Customer did not leave a comment.
Jacob C
Rating:
1.0
got there was told the truck i reserved wasn't there and didn't know if it was going to be retuned at all so we left to pick up my daughter DL at home we got a call that there was a truck in New Braunfels TX over 58 min away from us we could pick up that day we drove that was when the store at Austin hwy called and said oh the truck here if you want to pick up then we had to bring back 3 hr early or get charge for another day no one at that store was helpful at all
Keann Z
Rating:
1.0
Honestly the worst experience I've had using Uhaul. My reservation got moved several time. I had to drive further to a location that did not have my setup. My setup was changed. I had to drive further. Then when I asked for extra time I was charged more. Some of the customer service felt very withdrawn, if not very rude. I felt like I budgeted my rate at $250 from my previous rental rate & then I got charged $470. What should have been a 4-6hr endeavor lasted 14hrs.. so, no, not the best experience with your company.
Carl S
Rating:
5.0
Excellent and professional service.
Juan J
Rating:
5.0
Customer did not leave a comment.
Sandra W
|
Overall Experience
Rating:
5.0
Ray is a great guy and so is the fellow that hooked up and took off the trailer - not sure what his name is.
Great service !
carter r
Rating:
5.0
There's a lake outside of the unit I was renting if you like walking in water and I don't know who does then everything was fine you have a trouble with drainage with that unit is
Edward D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Annie V
Rating:
5.0
Outstanding service, especially Ray ( Manager )
Laurencio S
Rating:
5.0
Customer did not leave a comment.
SEAN B
Rating:
4.0
Customer did not leave a comment.
ALANA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosalva S
|
Overall Experience
Rating:
5.0
excellent service
patricia s
Rating:
5.0
Customer did not leave a comment.
Linda S
Rating:
5.0
Customer did not leave a comment.
Sarah O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marco H
Rating:
5.0
Customer did not leave a comment.
patricia s
Rating:
5.0
Very nice people super helpful beyond patient
Blanca M
Rating:
5.0
I would like again to thank Alan for his help on everything. Every time we rent a vehicle at the Austin Hwy location he makes sure we get the service we asked for. He’s the best!!!!!
Patricia M
Rating:
5.0
Great staff
Francisco B
Rating:
5.0
Customer did not leave a comment.
Jose V
Rating:
5.0
Customer did not leave a comment.
MARK D
Rating:
5.0
Customer did not leave a comment.
John G
Rating:
5.0
Customer did not leave a comment.
Brittany W
|
Overall Experience
Rating:
5.0
Keep up the great work
Brittany W
Rating:
5.0
Customer did not leave a comment.
Viridiana S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Albert G
Rating:
4.0
Staff was friendly and helpful
Jose G
Rating:
5.0
Customer did not leave a comment.
David R
Rating:
5.0
The general manager was awesome
Laura T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason A
Rating:
5.0
I was recommended here by family. I really enjoyed the experience.
Viridiana S
Rating:
4.0
Customer did not leave a comment.
Corey R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arementa M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angel H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SCOTT G
Rating:
5.0
Customer did not leave a comment.
magali G
|
First Impressions
Rating:
5.0
Beyond helpful and informative, much better than other places I’ve been to in the past.
Angel H
Rating:
5.0
Customer did not leave a comment.
Jason A
Rating:
3.0
Customer did not leave a comment.
ulysses M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johnny C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda D
Rating:
5.0
Customer service was great!!!
Chris F
Rating:
5.0
Everything worked out very well with the trailer rental. Staff was very friendly and super helpful.
Javier S
Rating:
4.0
When I returned the truck, I was charged extra for the mileage that I ran over the predicted amount of miles during the rental deposit, which I had no problem with, I expected it. What I am not happy with is that in my bank account it shows a charge of almost twice the amount I was charged upon during the return. I called the location and spoke to a wonderful young lady about it, and informed me that someone would reach out to me who would be able to discuss this issue with me, but I never heard back from anyone. I would really like to be refunded the amount of the overcharge.
Gregorio G
Rating:
5.0
No complaints
magali G
Rating:
5.0
The vehicle was old, approximately 113,000 miles, and wasn’t in the best of shape
Howard U
Rating:
5.0
Sigan igual, excelente servicio.
isreal v
Rating:
5.0
Very nice and lovely
Yony H
|
Overall Experience
Rating:
5.0
Excellent service. Professional. Fast. Easy.
June T
Rating:
5.0
Making our cross country move, plus towing a car was more than a concern for me and my wife. From the booking on line, too the excellent service that Ray and his staff provided was outstanding.
James P
Rating:
5.0
Customer did not leave a comment.
Matthew D
Rating:
5.0
Customer did not leave a comment.
Roger C
Rating:
5.0
Keep it as is professional, and good actitud.
Thks guys
juan j
Rating:
1.0
Poor customer service!
Kimberly F
Rating:
5.0
These people and this location Ray and Sarah saved our move and was the only good thing about uhaul throughout this entire move. They are the only reason I would consider uhaul again.
Ginger S
Rating:
5.0
Customer did not leave a comment.
Douglas m
Rating:
5.0
Easy, breezy, and super friendly. You have my repeat business at this location for sure!
Carla H
Rating:
2.0
Customer service to be better and U-Haul to be cleaner . Had me waiting for days too!!
Stephanie O
Rating:
5.0
Customer did not leave a comment.
Aleanq V
Rating:
5.0
Customer did not leave a comment.
Diego C
Rating:
5.0
The staff at this U Haul is pleasant and helpful. I have returned to this U Haul location repeatedly over the last eight years since I know I will have a low stress experience.
Alexandra G
Rating:
5.0
Excellent customer service.
JAMES W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larry S
Rating:
4.0
Customer did not leave a comment.
Thomas S
Rating:
5.0
Customer did not leave a comment.
Daryl O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonathan W
Rating:
5.0
Customer did not leave a comment.
Chawndra C
Rating:
5.0
Customer did not leave a comment.
Isaac N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Federico O
Rating:
5.0
Customer did not leave a comment.
Paul B
Rating:
3.0
Karla on the customer service line was incredibly patient with me. This site advertises a 24 hour drop off but reality is they have no key boxes. I had to call the customer service number where Karla saved the day and got me on my way.
Kirk H
Rating:
5.0
Excellent customer service
Victor J
Rating:
5.0
Customer did not leave a comment.
Roger G
|
Overall Experience
Rating:
5.0
The gentleman that was in the office, and the lady was extremely friendly. The gentleman especially he was so nice and I’m very grateful for having people like him.
Yony H
|
First Impressions
Rating:
1.0
Left wo lights working and rushed me back to return and threatened reporting the trailer stolen. I had a cash deposit and the threat made me return it by 9am yet I was charged for a whole extra days rental as if I returned it at 630pm. Owner threats were bc he had another upcoming rental yet I see a half dozen other trailers on his lot
Salina B
Rating:
5.0
Customer did not leave a comment.
teury r
Rating:
4.0
Customer did not leave a comment.
Shelia B
Rating:
5.0
Customer did not leave a comment.
JACQUELINE W
|
First Impressions
Rating:
5.0
Kayla was very helpful.
Joyce C
Rating:
4.0
Customer did not leave a comment.
KENNETH H
Rating:
5.0
Owner was super nice and friendly and had great customer service :)
Faith A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JACQUELINE W
Rating:
5.0
Customer did not leave a comment.
Reginald H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mohammad S
Rating:
5.0
Customer did not leave a comment.
Allen E
Rating:
4.0
I had the 24/7 check, but the links and information never took me to the check in, check out. When I called, I was told to log in the self service, which was not in the instruction, not in the drop down or pop out on Uhaul.com. So how does this work? Luckily the store was still open and they went out of their way to help me. Unfortunately the Vehicle had not been cleaned and was missing a mirror, plus trash was left behind. It was raining excessively, it was closing, there was a line of people, and the yardman was very green. It worked for me, so no worries. Thank you.
Celeste T
Rating:
5.0
Everyone at this location was great. Ray was awesome, the general manager. As I continue to use Uhaul I hope that I will be able to do this.
Joyce A
Rating:
5.0
The owner was very kind and friendly and explained things to me when I had questions
Faith A
Rating:
5.0
Customer did not leave a comment.
Johnthan J
Rating:
5.0
Ray is one awesome sales Agent! Extremely Professional. Great Experience!
Gene w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDDIE W
Rating:
5.0
Customer did not leave a comment.
JONATHAN M
Rating:
5.0
Customer did not leave a comment.
Reginald H
|
First Impressions
Rating:
5.0
Everything was perfect very friendly staff.Very very professional and fast loved my experience they made moving so easy
Riana B
Rating:
5.0
Thank you Mr. Ray for all you do
Sarah O
|
First Impressions
Rating:
5.0
Manager and staff provided great service 👍
Myles W
|
Overall Experience
Rating:
5.0
Show customers where the drop box is located
WILLA M
Rating:
5.0
The owner and staff were very friendly. If I need a uhaul again, I will definitely go to this location.
Ramiro N
Rating:
5.0
Customer did not leave a comment.
Joaquin S
Rating:
4.0
Customer did not leave a comment.
Scott G
Rating:
5.0
Nothing! Very quick and efficient and friendly staff.
Dorothy H
Rating:
5.0
Customer did not leave a comment.
raul c
Rating:
5.0
Customer did not leave a comment.
Jamal J
|
Overall Experience
Rating:
5.0
Nothing.....
carl h
Rating:
5.0
The manager, Troy was fantastic! Excellent,efficient service!
Travis W
Rating:
5.0
Great customer service & easy to use the mobile pick up & return
Robert l
Rating:
4.0
None at this time
katherine v
Rating:
5.0
It was quick and simple to get the rental property and drop off was even faster..
michael a
Rating:
5.0
Customer did not leave a comment.
Jason J
Rating:
5.0
Customer did not leave a comment.
Nathaniel R
Rating:
5.0
Customer did not leave a comment.
Sylvia B
Rating:
3.0
Have more people covering the front so pickup is not delayed.
Margaret L
Rating:
5.0
Excellent!!!
lida p
Rating:
5.0
very good service. Thank you
Henry G
Rating:
5.0
N/A
Brenda P
Rating:
5.0
Customer did not leave a comment.
Ruben R
Rating:
5.0
Customer did not leave a comment.
iris a
Rating:
5.0
Ray and staff were excellent. made process crazy Ez. will recommend to all.
Gene w
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRIAN M
|
First Impressions
Rating:
5.0
Very accommodating and personable staff.
Joshua B
|
First Impressions
Rating:
5.0
Friendly and helpful staff. Secure facilities. Storefront clean, attractive and utilitarian.
Jeanne R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MITCHELL S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Irma D
|
Overall Experience
Rating:
4.0
My locker wasn't unlocked and there wasn't a lock inside...
Miranda G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Alexandria S
|
Overall Experience
Rating:
2.0
It was the staf, they are not friendly and they don't try to help.
Gwendylyn R
|
Overall Experience
Rating:
5.0
The staff was always helpful and friendly.
Jesse H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
duwayne c
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
tametra h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ernest W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
david r
|
Overall Experience
Rating:
5.0
Helpful staff, easy and convenient entry
Damian M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
amelia w
|
Overall Experience
Rating:
5.0
There's always room for improvement but you didn't leave much
Edward D
|
Overall Experience
Rating:
5.0
Any staff member was quick to answer questions and help. I do recommend this place.
Marfa B
|
Overall Experience
Rating:
3.0
After I turned in my gate card and cleared out my unit. The staff continued to call me for further payment. I told them I had cleared out and was no longer renting the unit. They then tried to charge my card. I had for seen this and blocked their charge. When I turned in the card, I had ask if anything else was required to end my rental and the gentleman told me that was all I needed to do. Obviously that was not enough
Sharolyn k
|
Overall Experience
Rating:
5.0
Thank you Ray for making the process quick and smooth. and to the outside crew guy for hes help, me off loading and trailer return process. THANKS GUYS
Ernest W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joshua D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cardelro L
|
Overall Experience
Rating:
5.0
Gentle man that helped me was very friendly and awesome customer service!!
MARYANN P
|
First Impressions
Rating:
5.0
Ray was very helpful. The unit I originally reserved online was going to be way to small for me belongings. He was quick to resolve the problem and got me into a bigger unit while helping other customers as well! Overall a very good experience!
JASON G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CHADWICK F
|
Overall Experience
Rating:
5.0
Ray was very nice while attending to my requests. There was a Second Gentleman there who always smiled and helped me with questions while I was on grounds as well. I enjoyed my experience at this location on Austin hwy.
Marfa B
|
First Impressions
Rating:
3.0
I was with you folks for close to 2yrs and I was satisfied with my services
winston s
|
Overall Experience
Rating:
5.0
Great staff vary friendly and helpful.
Alexus B
|
Overall Experience
Rating:
5.0
The whole staff was Amazing.. But Mr. Ray & Sarah have been not short of AMAZING! Thank you to everyone on the team.
Amore F
|
Overall Experience
Rating:
4.0
Well maintained; but there was a cleanliness issue concerning the pavement in the storage area. The pavement area next to the storage lockers needs to be swept at least weekly; which did not seem to be happening. I would see glass in light debris on the pavement in the storage area; but NOT elsewhere at the facility. In seeing some broken glass on the pavement; I worried that he could be just enough to puncture a tire; for it was not highly visible.
My initial experience with an employee at a facility close by to yours; about 5 yeas and a month ago; really helped me; for I never thought I would use your facility for about 61 months.
Management must be doing a pretty good to great job at the facility; for the workers are friendly and seem to be of high morale; especially for lower -level jobs. I remember the names of Sara Yanez and Cody; but ALL employees were nice to me and seemed to be nice to others; that after weeks of high temperatures in San Antonio, that had to be harder on your workers who spent a lot of time outdoors. Thus I will have fond memories of my final weeks going in and out of your storage facility; and will recommend it to friends.
David F
|
Overall Experience
Rating:
2.0
beware: My experience was great when I moved in my belongs have been there for 4 years but in the past 7 months someone has decided to cut my lock and help theirselves to my belongings tossing everything all over the place to leave an extreme mess for myself and feel violated because they went through everything I own they put a new lock on my unit I guess they were coming back for my stuff they also busted through the back wall my suggestion is if you leave your stuff here check on it frequently. Ray was very nice but his staff was very unhelpful.
lisa r
|
Overall Experience
Rating:
5.0
Excellent customer service! Ray was extremely helpful!
ANDREW P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Devin S
|
First Impressions
Rating:
5.0
When I moved to San Antonio the nearest U-Haul is on Austin Highway. I use that facility quite often. Friendly service. Knowledgeable.
joy p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan P
|
First Impressions
Rating:
2.0
Cost too high had unit over a year waste of money thing had smell and started getting mold
James B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tina E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Pablo D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN Q
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Grace D
|
Overall Experience
Rating:
2.0
My stuff was here for almost a year and when i finally came to pick it up there was rat poop everywhere and pee and poop all over mine and my kids stuff. They even chewed my couches and mattress!
Naquinta B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES S
|
Overall Experience
Rating:
5.0
Ray was amazing! Kind and professional, he deserves a raise!
Jared W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Evangeline T
|
Overall Experience
Rating:
5.0
I wanted you all to notice Randy from the Sunnyville location he was so helpful & very knowledgeable of all the questions we had. Randy is a Great Asset to your company!!!
Also please give a notice to Albert from the San Antonio location at the Austin Hwy location, he was very kind & helpful as well.
My family & I appreciate all the great experience we had with your Company. You All are Greatly Appreciated!!!
Pedro A
|
First Impressions
Rating:
5.0
Ray & Cody were great! They made the entire process simple, fast, and seamless.
Brittany W
|
Online Move In
Rating:
5.0
The manager was enormously helpful throughout my move and storage needs.
Tina V
|
Overall Experience
Rating:
5.0
Every interaction I had with staff was top notch. This team runs a tight ship. Great people.
Christian O
|
Overall Experience
Rating:
4.0
Life is good
Edward D
|
Overall Experience
Rating:
5.0
Ray and staff provide great customer experience.
FRANCISCO J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jimmy W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Edward D
|
First Impressions
Rating:
5.0
Just wanted to say that. IT'Salways a Welcome filling for me. When I need Services at Uhaul ON Austin Highway in SanAntonio Tx Mr Ray and his Team are right ON time They know exactly what you need. When you need it. Thanks U-HAUL And Mr Ray and his Team. GOD BLESS YOU All Chadwick Fletcher!
Chad F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELROY H
|
Overall Experience
Rating:
4.0
The manager and the staff are very friendly and helpful work with me and that my needs and check me out great
Jackie C
|
First Impressions
Rating:
5.0
Thank you
Edward D
|
Overall Experience
Rating:
5.0
One of the best storage facilities I’ve used! The management was incredibly helpful and communicative.
Jessica M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Zarnell W
|
Overall Experience
Rating:
5.0
Ray is the man and obviously trains his staff properly, unlike many of the other dealers I’ve done business with. I have had a lot of frustrations with other locations over the years, I rent from uhaul on a monthly basis and I’ll spend the extra money in mileage fees to rent from Rays store instead of going to other uhaul locations.
Arthur F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Annabelle B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELROY H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David B
|
Overall Experience
Rating:
3.0
Had to wait for staff to move vans so that I could park my rv.
I do like the convenience of the parking spot.
Robert R
|
First Impressions
Rating:
5.0
I would and have driven across town to use this location
Juan R
|
First Impressions
Rating:
5.0
Helpful kind and courteous
Edward D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittney F
|
Overall Experience
Rating:
4.0
I work nights and need 24hr access
Troy C
|
First Impressions
Rating:
5.0
The Manager is the best!
Stephainie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa W
|
First Impressions
Rating:
1.0
Will not go back storage was broken into.
MICHEAL N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria M
|
Overall Experience
Rating:
5.0
Employees was helpful from the beginning…..
cedric M
|
First Impressions
Rating:
5.0
Above and beyond. Amazing staff
Anthony M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittney F
|
First Impressions
Rating:
5.0
The Owner was fantastic. Very helpful, kind, and fast!
robert m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Eva B
|
Online Move In
Rating:
5.0
Employees were very excellent and friendly loved the hrs
Sylvia G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
shemeka W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mickel E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Connie J
|
First Impressions
Rating:
5.0
Second time renting storage at this facility (first time about 20 years ago. Was good then and still good now..keep up the good servuce.
Jeffery C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward D
|
Overall Experience
Rating:
5.0
The staff there was very helpful and attentive. They quickly helped me find a storage room. They went out of their way to help us as I was waiting for my movers to arrive. They made a stressful move as east going as possible.
Mayra C
|
First Impressions
Rating:
5.0
Ray was the best manager I ever seen in my life he knows what he's doing he does a good job and he's a very very good friend of mine and Ronald a new Ronald died and passed away and he felt sorry for it but Ray should get a raise on Austin highway
Ronald W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jennifer W
|
Overall Experience
Rating:
5.0
The one month free storage made my day. We did not have to go far with the pieces that I had to get out of another address., and then transfer to my own address a few days later. We'll use UHaul again.
Mary A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leslie B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tyraa J
|
Overall Experience
Rating:
5.0
I would recommend family and friends to give The Uhaul ON Austin Highway in A Try YOU can't go wrong? with Mr Ray Accurso!. And his Team of Workers. The Men and Women Go Above and beyond Helping Custermers I Should know because I was And Always will be One. Thanks U-HAUL For Everything. Chadwick Fletcher!
Chad F
|
Overall Experience
Rating:
5.0
Everything went well keeping my valuables there. The staff keep them. Ray the manger he i really nice. His tone never changes... I still have a storage there.😎.
IRENE J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CRAIG S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jeffery C
|
First Impressions
Rating:
5.0
Great customer service, and great value
BEN C
|
Overall Experience
Rating:
5.0
UHAUl always does an excellent job handling all of my relocation needs. Keep up the great work.
Mark Beldeen
Mark B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony G
|
Overall Experience
Rating:
5.0
Great service
BEN C
|
First Impressions
Rating:
5.0
My debit card had a fraudulent charge and was deactivated a few days before my payment was due. I called uhaul and spoke with a representative told her the situation not only did she show empathy she notated the account and when I got my new card the branch supervisor waived the late charge. It's the small things to keep a customer coming back.
TYISHA F
|
Overall Experience
Rating:
5.0
The staff at this particular location are phenomenal. I was always able to get my questions answered quickly when I had them. Before I moved out, I had a situation where the movers were delayed. The manager sent one of the employees with a bottle of water. Also talked to me to check if there was anything that could be done to help. I’m in customer service. So those little gestures go a long way with me. So if you do store or employee recognition. Both of these things should happen here.
lorna w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
shawna h
|
First Impressions
Rating:
1.0
I have not moved out yet. I am still renting the unit so why am I receiving this "storage facility rating" stating my "move out" date as of 3/3/2022.
Desiree S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jay R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jay R
|
First Impressions
Rating:
5.0
Easy as can be no problems
Edward D
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Emmanuel M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Noble J
|
Overall Experience
Rating:
4.0
Ray was able help us to do what we need to get done wanted to thank to him we was great and appreciated for what was able to me done
Kristina B
|
First Impressions
Rating:
5.0
Keep up the good work, I have no complaints at this time.
Martha C
|
Overall Experience
Rating:
5.0
Keep up the good work, I am truly satisfied
Martha C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Belinda R
|
Overall Experience
Rating:
4.0
I just wished they were 24 hours but due to a transient issue they're unable to do so.
Jessica W
|
Overall Experience
Rating:
5.0
I love this uhaul place and location and its mangered very well
IRENE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TYISHA F
|
First Impressions
Rating:
5.0
Ray was so professional and kind. I would recommend RAY. He gets you setup and he's extra nice.
IRENE J
|
First Impressions
Rating:
2.0
Even though we'd moved out & turned in the gate key card on 12.31.21-Friday & we were told we'd get an email receipt that following Monday, it never came. Instead we got emails saying "your next rent payment is due". I called complaining to an operator, who left a message for the store, that we'd already moved out of the unit. No one from that uhaul ever called us back. It's now 14 days later & still no receipt, nor proof that they'd even checked the unit we'd vacated, yet. There were often employees just standing around when we'd stopped in during our rental period there too. I'd think they could be checking vacated units, etc. Lazy, slow employees!
sarah s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
adelaida p
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
brandy V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos M
|
First Impressions
Rating:
1.0
Staff extremely rude! I attempted to speak to a employee and was completely ignored. Literally walked right past me. Overcharged my cc with 0 warning...under inflated tires...leaking vehicle...
BRIAN C
|
Overall Experience
Rating:
5.0
I also had to the Store Operator Owner..The Service he provided was Outstanding. I would recommend him Highly.
LESLIE C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ramon V
|
First Impressions
Rating:
1.0
Reported leaking roof in April, was told it would be fixed, it wasn't, said that they would get me a different unit, never did, still leaking in on my belongings in November, lost a great deal to water damage and mold, which I am allergic to. Took pictures and videos of my unit , things full of water from the leaking roof and damaged items as I try to salvage precious things.
Patricia M
|
Overall Experience
Rating:
5.0
It was the best place and price to get anything I need for moving or hauling are Towing I recommend this place everybody I know that needs to get things done this is the place thank you very much Ray and his crew hard-working work environment helpful and honest people
fernando g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jessica c
|
Overall Experience
Rating:
5.0
the manager and the staff gave us excellent service!
sandra r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
STEVEN G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DOUGLAS S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesse H
|
Online Move In
Rating:
5.0
Excellent service - highly recommend.
Pamela P
|
Overall Experience
Rating:
5.0
Best Uhaul Truck&Storage I’ve been to hands down! Very Professional. Accommodating, Clean and Convenient. Would also like to give recognition to the Management Ray, he made this difficult move so much easier from time I opened my storage unit to closing out and renting a uhaul truck. Thank you !
Marche F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cedrick G
|
Overall Experience
Rating:
5.0
Staff are very friendly and helpful. Definitely made my visit worth.
haiming q
|
Overall Experience
Rating:
5.0
Ray was very helpful and accommodating! Fast and friendly service.
MEAGAN L
|
Overall Experience
Rating:
5.0
👍🏽
VERNET Y
|
Overall Experience
Rating:
5.0
We had a fire and needed storage for our entire two offices. Ray set us up with what eventually was 4 units. Every question was answered, every need was met. I can't say enough about what a great experience U-Haul and especially Ray, gave us. Thank you.
NANCY M
|
Overall Experience
Rating:
5.0
Outstanding
Mark G
|
Overall Experience
Rating:
5.0
Stay as you are, don't change up on us, we are happy customers, in what ever state we need you. Thank you, May God Bless uhaul and it's people.
MORDE C
|
Overall Experience
Rating:
1.0
Disrespectful people, hard to talk to. I asked them if I can get my things out the day after my rent was due but they told me I would have to pay the full month for the day access. Never using uhual again. Teach your staff how to talk to people to
Nicholas C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
EMMALINE f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lorna w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gwendolyn H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
steven k
|
First Impressions
Rating:
5.0
The facilities were just what I needed and the staff went above and beyond in helping me when I needed it, especially when I was first moving my stuff in. There was a very nice gentleman there who gave me a hand and he always checked on me to whenever he saw me there to make sure if I need help moving anything. I highly recommend this facility.
Laura B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Selcuk B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cecilia a
|
Overall Experience
Rating:
4.0
The storage unit I reserved, 2 weeks prior, was not available and I was not notified at all. I only found out the day before my move when I went in to confirm my reservation for the truck and storage unit. Thankfully the owner was able to secure one that was being vacated the day before my move. Thanks Ray
Vertanya J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Enrique C
|
First Impressions
Rating:
5.0
All the staff were helpful and courteous. I lost my key so they had to help me get it cut and opened. I would use the storage facilities again if needed.
TERESA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wade G
|
Overall Experience
Rating:
5.0
Nice doing business with you
Edward D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daunte M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marisela F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anderic o
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Clarice H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFF H
|
First Impressions
Rating:
3.0
Everything has to go through a general manager, if he’s not there then they cannot help you. Empower your frontline workers to make decisions or develop an algorithm or rules of engagement to use with the customer. It makes them look incompetent and it is not an efficient way to do business. Some may even call it micromanaging.
Edward V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Damion M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Damion M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark R
|
Overall Experience
Rating:
5.0
Great place for storage. Thanks
carlos v
|
Overall Experience
Rating:
5.0
Thank You!!! The service was excellent..,
winston s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nikambri T
|
First Impressions
Rating:
5.0
Ray and his staff were very friendly and helpful any time we had any questions. The facility was very clean and easily accessible. Our door was a little difficult to roll up and down but all in all the facility was very nice. I would recommend this facility to anyone who need to have a storage rental.
michael k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Holly M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
charles r
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lourdes r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sylvia C
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Jessica G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald G
|
First Impressions
Rating:
5.0
Great stall.
Evangeline A
|
Overall Experience
Rating:
5.0
Great Facility 👍
carlos v
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SCHIQUITA B
|
Overall Experience
Rating:
5.0
Ask me to rate when I move out of your storage. That would be more legit in my opinion. 😊 Just sayin! ✌🏼
Eric C
|
First Impressions
Rating:
4.0
Great people and service. Unfortunately, I lost my house and income and eventually had to leave Texas to move in with relatives. This meant that I had to abandon every thing. Management patiently waited for many months to see if I could recover financially, but that was not to be. Their treatment of me was kind, and I have no problem in favorably recommending them to all.
CHRISTINA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anderic o
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alonzo R
|
Overall Experience
Rating:
1.0
I had an appointment to go to and all my important paperwork that i needed for my lawyer was in there and they did not want me to get it
Jasmine G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
charles r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marion C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaVenyette T
|
Overall Experience
Rating:
4.0
Mr
Ray was there great person and persisted to make sure the customer is please.
James M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tasha W
|
Overall Experience
Rating:
5.0
Good Customer service
Mark G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
charles r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
De S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LOUIS J
|
Overall Experience
Rating:
4.0
Thanks a bunch for your services
Kara B
|
First Impressions
Rating:
5.0
Ray and his staff where knowledgeable with answers to every question I ask along with a great level of respect for us as customers.
Pete G
|
First Impressions
Rating:
5.0
Ray and his staff were excellent! I mean amazing customer service and very helpful during the pandemic. They worked with us and kept us afloat! Thank you fat so much! Ill be recommending them t everyone!
Shawnae S
|
Overall Experience
Rating:
5.0
Everything has gone well so far. Everybody is very nice both leaving and receiving.
Wade G
|
First Impressions
Rating:
5.0
I gave Mr. Ray top marks because of his professionalism, and attention to detail.
Brian S
|
First Impressions
Rating:
5.0
Very friendly staff
DOROTHY S
|
First Impressions
Rating:
5.0
Had a great experience from start to finish even with having to change dates a couple of times. Employees are polite and helpful! Ray is a great asset to their location. Very respectful and knows the business and how to treat customers.
A+++++
RICHARD K
|
Overall Experience
Rating:
5.0
It was great working with the U-Haul staff - equipment was great, hours were perfect, and the treatment we received at a rather difficult time was absolutely stellar! Can't thank you enough! You went far beyond what was necessary in service to make this do-able for us! Your understanding and support felt genuine and gracious! Many many thanks.
Nicki M
|
Overall Experience
Rating:
5.0
Ray and everyone was so helpful. They go out of their way to make sure that you are taking care of !!
michael k
|
First Impressions
Rating:
5.0
Best folks to work with EVER! We were under lots of stress and time deadlines - the staff were great, unbelieveable they were open ON Thanksgiving! Made a whole difference to what we could get done.
Thanks to UHaul and the exceptional staff!
Nicki M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Wayne H
|
Overall Experience
Rating:
5.0
Even during this Pandemic time the staff was exceptionally well balanced and professional.
Douglas G
|
Overall Experience
Rating:
5.0
With everything going on Gilbert was very helpful and understanding and couldn't be better when it came to rough times. Ray thank you so much for everything you helped me on. If I ever need a new storage I know where to come.
ruben a
|
Overall Experience
Rating:
5.0
Just a good overall experience.
Charles K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shehzad F
|
Overall Experience
Rating:
5.0
A lil expensive but great service
Lawren S
|
Overall Experience
Rating:
4.0
The only problem I had was trying to make a payment in the store with a check had to wait for certain clerk but he forgot bout me took like three people in line before me that walked in after me so I left. Not Happy. I felt discriminated against.
John C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JIM H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
yvonne m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sandra c
|
Overall Experience
Rating:
4.0
Only thing I can even mildly complain about was that my unit was not unlocked from you guys when I came an hour later to move things in after signing the paperwork. Even so it was remedied quickly and with a smile. Thanks!
Krystal G
|
First Impressions
Rating:
5.0
Everyone was very Respectful and made sure we got what we needed this is my second time comin to them and never had bad vibes always nice and respectful
Lakeisha C
|
First Impressions
Rating:
4.0
the company needs to follow up better with ensuring the storage account is closed out when customers turn in the cards. I had to follow up a week later
rocky c
|
Overall Experience
Rating:
5.0
There was a reason I had used the U-Haul on austin hwy... The are AWESOME! Staff was always helpful and friendly.
Christopher E
|
Overall Experience
Rating:
4.0
Ray was great
William C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julie S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lashone W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tessa S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachel M
|
Overall Experience
Rating:
5.0
Ray and his team were the best. Thanks for all your help.
John W
|
Overall Experience
Rating:
5.0
The team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.
Melissa B
|
Overall Experience
Rating:
5.0
The team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.
john B
|
Overall Experience
Rating:
5.0
The Truck and car hauler trailer made our 1200 mile trip without any issues. The car trailer pulled straight, hardly knew it was back there. Bring you own disc locks
gary k
|
Overall Experience
Rating:
5.0
Ray was very helpful and friendly. He went the extra mile to make our experience joyful and easy. We truly enjoyed our experience there. Thanks Ray.
John W
|
First Impressions
Rating:
1.0
I would not recommend this location to anyone. On the occasions I had to come into the store & needed customer service the wait was ridiculously long. Staff not attentive to customer’s needs.
Marisa B
|
Overall Experience
Rating:
5.0
Excellent, friendly customer service. Extremely helpful and knowledgeable. Thank you.
Bernard B
|
First Impressions
Rating:
4.0
More expensive than other storage units
ceaser m
|
Overall Experience
Rating:
3.0
Booo
Paul M
|
Overall Experience
Rating:
1.0
TVs from unit&President Sam was very condescending&rude towards me.He said "well you should've put a lock on it bc we dont"so a police probably won't do anything.I told him someone did put 1 one on.
Clarice H
|
First Impressions
Rating:
4.0
One stop shop for truck and storage. Wonderful customer service. Ensured my needs were met.
Michelle W
|
First Impressions
Rating:
5.0
Good people were friendly and helpful smiling which put a smile on my face for what I needed fast and put my mind at ease Thanks to the employees at Austin Hwy locationgood team would recommend to fri
michael f
|
First Impressions
Rating:
5.0
Wonderful customer service
Lydia M
|
Overall Experience
Rating:
5.0
Forgotten the man's name who assistant the day i rented the unit. Was very polite and made sure I was able to get the size unit I need it
joyce t
|
Overall Experience
Rating:
5.0
Mr. Ray's customer service experience was excellent
joyce t
|
First Impressions
Rating:
5.0
Great service
Jolinda K
|
First Impressions
Rating:
5.0
Very helpful staff
Claudia B
|
Overall Experience
Rating:
5.0
Things have definitely changed for the better.
RACHAEL O
|
Overall Experience
Rating:
1.0
My entire experience was terrible from Ohio to Texas!!
The service was horrible and I had to complain numerous times and Lamar S. the store manager from North Randall was the most helpful!!
Charmaine W
|
Overall Experience
Rating:
5.0
Exceptional service by staff. Expedious and professional. I would definitely use this company again.
Antonio C
|
First Impressions
Rating:
4.0
Good seevice
PHIL H
|
Overall Experience
Rating:
5.0
Very Respectful people
Lakeisha C
|
Overall Experience
Rating:
5.0
Excellent customer service
Derek D
|
First Impressions
Rating:
5.0
Service was great. Personnel very helpful and polite.
Erika O
|
First Impressions
Rating:
3.0
None
Kenneth C
|
Overall Experience
Rating:
5.0
Great staff, very helpful.
Jessica H
|
Overall Experience
Rating:
1.0
Worst customer service ever
chris v
|
Overall Experience
Rating:
2.0
I wished that the employees were helpful and more informative. But they weren't. They seemed exhausted and like they didn't want to be there
siddhartha v
|
Reservation
Rating:
5.0
great service
Cierra W
|
Overall Experience
Rating:
5.0
Great service!
mark v
|
Overall Experience
Rating:
5.0
💯💯
OCEANIOUS B
|
Overall Experience
Rating:
5.0
I’ve had a storage unit there for forever! (Over 2 Years) always friendly and easy to talk to & will help you in whatever way they can!