Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I came into your location, the representative was very patient and knowledgeable about your trucks
SHERRY W
Rating:
5.0
Customer did not leave a comment.
Michael K
Rating:
5.0
Customer did not leave a comment.
OLIVER O
Rating:
5.0
Customer did not leave a comment.
Meecha W
Rating:
5.0
Great customer service!!!
Willie P
Rating:
4.0
don't pick on Tyler in front of the customers 😤
phiz f
Rating:
5.0
Easier way to identify damages prior to picking up the truck. Paper markings instead of just online.
Peter T
Rating:
5.0
Nice people
Jacquelyn S
Rating:
5.0
Customer did not leave a comment.
Roxanne J
Rating:
5.0
Customer did not leave a comment.
ELNORA D
Rating:
5.0
Customer did not leave a comment.
Earnest R
Rating:
5.0
Customer did not leave a comment.
araceli r
|
Overall Experience
Rating:
5.0
The gentleman that checked in my equipment very helpful quick. I would recommend this place to anyone.
steven R
Rating:
3.0
I didn’t receive my $50 back from the $100 hold
Jucarey P
Rating:
5.0
Customer service was greatl.
Mary W
Rating:
5.0
Customer did not leave a comment.
Troy C
Rating:
5.0
Customer did not leave a comment.
William L
Rating:
2.0
My rental was supposed to be extended. It wasn't staff not helpful.
Jennifer D
Rating:
1.0
I made my reservation a week ahead and when I got there they didn’t have the dolly I ordered. She told me I have to take the truck with no dolly. How the hell am I supposed to get things in a truck without a dolly. It was completely unacceptable and I will never use U-Haul again.
NICHOLAS K
Rating:
4.0
Everyone was very helpful made everything for me very easy
Linda K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James W
Rating:
3.0
The line to the counter was fairly long and slow-moving.
Nathaniel A
Rating:
5.0
My reservation at 3533 Tidewater Dr was not available at 12:30pm and I lost 1.5 hours by having to go too a different location. I should be compensated for my loss.
Anthony N
Rating:
5.0
Manager is pleasant facility always clean!
Daphne H
Rating:
5.0
The systems were down at this location BUT the two employees there never gave up. They kept trying and trying to please the customers and showed great teamwork to help make our experience perfect. Thank you for all you did. And they got us in and out pretty quick. Super nice people as well.
Robert G
Rating:
4.0
Customer did not leave a comment.
William J
Rating:
5.0
The truck we rented mirror was broken made it hard to see while driving
andrew M
Rating:
5.0
If I have to pay for mileage, I should be allowed to pick where I pick up the vehicle. I wanted to pick it up 2 miles from my home, but I was told I had to pick it up at a certain location which forced to to pay for an extra 10 miles. I asked if the vehicle could be moved to my requested pick up location and was also told that was not possible. Please fix this.
Anthony W
Rating:
5.0
Customer did not leave a comment.
Alexandra G
Rating:
5.0
Customer did not leave a comment.
Anthony M
Rating:
4.0
Customer did not leave a comment.
ELNORA D
Rating:
5.0
Customer did not leave a comment.
Pamela W
Rating:
5.0
Customer did not leave a comment.
Patricia J
Rating:
4.0
Customer did not leave a comment.
Luis R
Rating:
5.0
Continue your great customer service.
Dawana E
Rating:
2.0
Customer did not leave a comment.
Jacob K
Rating:
1.0
Staff was rude. After following signs to where we should properly drop off the truck, staff wanted us to move the 20 foot truck to the other side. After not receiving pads or a dolly from the pick up location, staff was rude and called us questioning where their items were ….. accusatory… should check the customer service notes to see we never received them.
Webster S
Rating:
5.0
Staff was great, but didn't have any furniture dolly's available, even though I reserved in advance. Could use more equipment or let people know in advance.
Megan G
Rating:
5.0
The staff was extremely polite and helpful. The return was very easy — definitely zero hassle. Not sure how you could do better!!
Justin H
Rating:
3.0
Smoke smell in the cabin
Rosalind S
Rating:
5.0
Customer did not leave a comment.
Petrina C
Rating:
1.0
The app for the vehicle return was very unfriendly and disgusting. I couldn’t find where to do the self return for almost and hour. When I tried to call your agent, they couldn’t help immediately but to put on a long transfer hold. Very poor service
JOHN D
Rating:
5.0
Customer did not leave a comment.
JOHNSUMNER W
Rating:
5.0
Customer did not leave a comment.
Lee B
Rating:
1.0
U over charging!!!!!!! Not making under line charges none. I felt completely betrayed
Lakay S
Rating:
3.0
Customer did not leave a comment.
NICOLELASHAWN G
|
Overall Experience
Rating:
3.0
Improve the guest wifi to be faster so transactions aren’t taking as long when guests need to use their phones for rentals.
Amaya O
Rating:
4.0
Quicker service would have earned you 5 stars
Mandy T
Rating:
5.0
Customer did not leave a comment.
SHARON M
Rating:
5.0
Customer did not leave a comment.
rich c
Rating:
5.0
Customer did not leave a comment.
Reed R
Rating:
5.0
Customer did not leave a comment.
Leonard N
Rating:
5.0
Customer did not leave a comment.
LISAJONES B
Rating:
5.0
Customer did not leave a comment.
Patricia E
Rating:
4.0
Customer did not leave a comment.
Robert B
Rating:
5.0
Customer did not leave a comment.
Roxanne J
Rating:
5.0
Customer did not leave a comment.
Roger C
Rating:
2.0
Customer did not leave a comment.
JAMALMARQUIS B
Rating:
5.0
My experience at this location continues to be positive. The employees are helpful and ensure all safety checks are done. They also make sure I have everything I need such as additional supplies. I've considered buying a trailer, but the flexibility of different trailer staff and wanting to support businesses like this keep me from doing so! Thank you!
Jeremy C
Rating:
5.0
The staff as this location is consistently friendly and one of 2 preferred local UHaul locations I will use.
The management is on point, and I'm so happy to see that one of their employees was promoted to GM. She continues the history of excellence that I experience when I regularly rent from UHaul. All safety checks are performed, the equipment is well maintained, and they're very helpful during the hookup process. 10/10 stars. A model location.
Jeremy C
Rating:
5.0
None
Natalie T
Rating:
1.0
Customer did not leave a comment.
DEVON J
Rating:
5.0
Customer did not leave a comment.
katian a
Rating:
5.0
Customer did not leave a comment.
Cory Z
Rating:
5.0
The gentleman and young lady working at desk were very professional and welcoming clean store and good equipment
Dawn M
Rating:
5.0
Nothing you'll are great!
RACHEL P
Rating:
5.0
Customer did not leave a comment.
Warren L
|
First Impressions
Rating:
5.0
Customer Service was excellent both pickup at counter and also outside check in.
Awesome
Michael D
Rating:
5.0
I was very pleased with this location. In and out, vehicle in good shape. I only needed for a few hours and the representative made it easy and pain free. I'll go back here if the need arises
Kathy H
Rating:
5.0
Customer did not leave a comment.
David W
Rating:
3.0
Customer did not leave a comment.
GWENDOLYN S
Rating:
5.0
The trailer was dirty on the outside, if you rubbed against it you came away dirty. One
of the tires was under inflated. You didn't notice it until you loaded the trailer. When I checked the tire pressure it only had 14 lbs of air.
Jeffrey J
Rating:
1.0
I called to extend my rental at the last minute and we were disconnected when I tried to call back they closed, we arrived right as they were closing the location and knocked on the door, the associates didn’t acknowledge us and today I received a new bill for over $200 instead of the agreed upon $30 extension fee I’m confused …. Even if they closed we have evidence that we put the keys in the drop box within the time limit, (date and time stamps on video/picture and phone conversation date/time stamps ???
Van C
Rating:
5.0
Customer did not leave a comment.
Courtney H
Rating:
5.0
Customer did not leave a comment.
Cristian R
Rating:
5.0
Customer did not leave a comment.
Russell C
Rating:
5.0
Nothing. Things went well as was to be expected. Thank You.
Robert L
Rating:
5.0
Customer did not leave a comment.
Cheytoria G
Rating:
5.0
Customer did not leave a comment.
Jacquetta G
Rating:
5.0
Customer did not leave a comment.
Jamie J
Rating:
5.0
Good team all around.
Michael M
Rating:
5.0
Customer did not leave a comment.
Anthony P
Rating:
5.0
Customer did not leave a comment.
Tammy N
|
Overall Experience
Rating:
5.0
Great company and customer service was professional
Teresa D
Rating:
5.0
Friendly and hard working.staff.
Dana A
Rating:
4.0
Make sure windshield is clean. Visibility was difficult driving into the night.
Larry K
Rating:
5.0
Great Service
Terrell S
Rating:
5.0
Customer did not leave a comment.
Eric Q
Rating:
4.0
The app use for returning my equipment sounds like a good idea in theory, however the app refused to recognize I was at the correct return location, and the option to scan the store's barcode to verify my location would not work as it did not open a camera function. I am very tech savvy but this app gave me a very frustrating experience.
Stephen C
Rating:
5.0
Nothing to improve - The whole staff was friendly and helpful.
Brandon B
Rating:
5.0
Customer did not leave a comment.
Carlos S
Rating:
5.0
Lady was very nice and sweet wish I knew her name
IBRAHIM L
Rating:
5.0
Everyone was nice, quick and easy pick up, and a super fast return.
Noah M
Rating:
5.0
Customer did not leave a comment.
Tarrah T
Rating:
5.0
Customer did not leave a comment.
Wade M
Rating:
5.0
Customer did not leave a comment.
Olympia R
Rating:
5.0
Customer did not leave a comment.
JONATHAN C
Rating:
5.0
Excellent Customer service,
Roxanne J
Rating:
5.0
Customer did not leave a comment.
Nichole L
Rating:
5.0
Customer did not leave a comment.
giogenis r
Rating:
5.0
Customer did not leave a comment.
Nicolas P
Rating:
5.0
Customer did not leave a comment.
valerie h
Rating:
5.0
Customer did not leave a comment.
janice l
Rating:
5.0
The outside if the vehicle was very dirty. If you happen to rub up against it you got filthy. Also one of the tires was really low, and had to add air.
Jeffrey J
Rating:
4.0
The people there were friendly and helpful. Thank you!
Susan s
Rating:
5.0
Customer did not leave a comment.
Tammy N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leonardo G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ann M
|
Overall Experience
Rating:
5.0
Outstanding location and staff were very helpful
Daniel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cecilia D
|
First Impressions
Rating:
5.0
The staff was very helpful and friendly
Nathaniel L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
STEPHANIE W
|
First Impressions
Rating:
4.0
Mr. Laboy was extremely helpful and professional.
Paulina R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole J
|
Overall Experience
Rating:
5.0
Great friendly staff
PETER V
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Princess M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arthur L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
catlina d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAUL D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONI R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
david p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
donald H
|
First Impressions
Rating:
4.0
Although above average.... the storage facility made it ver difficult to move around in the unit while organizing my rented unit. The AC was not working! I had to make two trips to finally move out. Good thing I had someone with meet!
Yolanda M
|
Overall Experience
Rating:
2.0
I reserved a 15 foot truck to pick up in Blacksburg a month ago and was called 12 hours before pick up that it was unavailable and we had to drive to Roanoke. This added 2 hours onto our long moving day. The employee who helped us at the Roanoke was very rude and short with us. When I showed up to the Chesapeake location, they at first told me I did not have a reservation (which I had reserved a month earlier) but were much more helpful afterwards. The online check out was not very descriptive and we had a hard time doing that online check out.
Lydia U
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Anne J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JoAnne C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
June M
|
Overall Experience
Rating:
5.0
Thanks 🙏
Delisa C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ceclila m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lori P
|
First Impressions
Rating:
4.0
Good
Austin m
|
First Impressions
Rating:
4.0
Get larger carts
Yolanda M
|
First Impressions
Rating:
4.0
The cleanliness of the storage facility was excellent! Front staff were very nice to work with. The only thing keeping it from a 5-Star is the business standard of raising the rates yearly: Oct. 1, 2020 paying $109.95. 2021, increased to $114.95. 2022, increased to $119.95. Another increase would have hit this month, 05/23.
Arthur B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SUSAN M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JoAnne C
|
First Impressions
Rating:
5.0
Great staff!
LUIS G
|
Overall Experience
Rating:
5.0
Great staff, friendly!
Luis G
|
Overall Experience
Rating:
5.0
Everyone there was amazing. Kyle was especially helpful and pleasant.
George G
|
Overall Experience
Rating:
1.0
Customer service at the office is trash the System that y’all on need updates I’ll never come back
Darnell R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
teresa a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DIANNA H
|
Overall Experience
Rating:
5.0
Personnel was very friendly very polite and very helpful. I recommend this place to anyone.
katiria p
|
First Impressions
Rating:
5.0
Staff was extremely helpful during my stay. Had to move in due to emergency deployment and staff did all they could to make move as smooth as possible. Rented truck, moving pads and the storage unit all in one day
john t
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
SHAKIRA S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rudolph W
|
Overall Experience
Rating:
5.0
Staff was excellent. Especially Kyle.
George G
|
First Impressions
Rating:
5.0
The storage facility itself was impeccable, the staff are wonderful and helpful. Only thing that I didn’t like was the non pro rating.
Heidi W
|
Overall Experience
Rating:
5.0
Pat was fantastic, very helpful and she was also training someone..... really sweet staff!
pamela l
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
antonio s
|
First Impressions
Rating:
5.0
The workers were very helpful, this made my move to the facility a lot less stressful.
arnnette g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lashaunt s
|
First Impressions
Rating:
5.0
Everyone was helpful and the passivity was great.
Robert M
|
Overall Experience
Rating:
4.0
I love the storage room hours
jary s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Proserpine P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SUEANNA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Migdalia C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
zach C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shelly H
|
Overall Experience
Rating:
4.0
no complaints
zach C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
michaela s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dallas T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sean S
|
Overall Experience
Rating:
5.0
Good customer service and friendly.
Alesia A
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
ALVIN J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THEODORE R
|
Overall Experience
Rating:
5.0
Love this location. I have used this location for several rentals and purposely do because of the service from the staff. Always professional and helpful.
Heidi W
|
First Impressions
Rating:
2.0
Several of the employees were kind and helpful. Dont get me wrong but one bad apple affects the bunch.
Sadly on one too many occasions, including when i was moving out, the older lady working who smoked right out front of the building, often gave short remarks, and customer service with her was poor. She accused my movers of making a mess, when infact there was a leak in the storage building hallway, that I asked to be cleaned up for safety reasons. And after I showed photo proof of the leak she cleaned it up but was rude about it.
All and all for the space provided and the costs it was not worth it and they often had way too many rentals on the lot limiting the access to the storage, if someone was already parked in the space.
Rebecca L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Annie L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CRYSTAL S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ADRIANA H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nakita O
|
Overall Experience
Rating:
2.0
Staff is rude and the facility is never cleaned.
Daniel H
|
Overall Experience
Rating:
4.0
All the workers at this location was very understanding and were all helpful.
Sandra V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERIC V
|
Overall Experience
Rating:
5.0
I loved da company an employee. They was very helpful an a good team to work for. It was my time to leave an they will b well missed. Thank u
MICHAELYNN O
|
Overall Experience
Rating:
2.0
🖕
Douglas C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARDWILLIAM H
|
First Impressions
Rating:
5.0
Wonderful business overall. Great staff (friendly, competent, knowledgeable, helpful). Clean and well lit.
Jennifer N
|
Overall Experience
Rating:
4.0
Just didn't know if it had a after hours drop off.
david p
|
First Impressions
Rating:
5.0
Steins Lubin made the whole experience from getting the storage room to dropping off my truck very enjoyable! He was such a friendly individual and was able to assure me while answering all my questions. Steins, as well as Johan (I hope I spelled his name correctly) were very knowledgable and helpful. I would recommend this location because of those two individuals, specially Steins.
Claudia V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
David R
|
Overall Experience
Rating:
5.0
Staff at the military Hwy facility is excellent, friendly and more than helpful
Shari s
|
First Impressions
Rating:
5.0
Everything went as smooth as possible, no problems whatsoever.
LARRY K
|
First Impressions
Rating:
5.0
Staff was pleasant and went the extra mile to help us get our move completed making sure we had everything we needed and walked us through the storage unit process
john t
|
First Impressions
Rating:
5.0
Been using U-Haul moving trailers & trucks for years. This is my 2nd time using U-Haul storage facilities and am very pleased with the customer service and cleanliness of Norfolk, VA storage service on Military Hwy.
NORMAN G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kevin G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVINA T
|
Overall Experience
Rating:
5.0
I moved from Florida to Virginia and with my moving truck rental, I received a free month storage at U-Haul storage facility on Military Highway in Norfolk VA. I ended keeping the storage unit for 2 months and was very pleased with the unit. The storage facility was clean and well maintained. All the U-Haul staff were very friendly. I highly recommend U-Haul on Military Highway in Norfolk VA.
NORMAN G
|
Overall Experience
Rating:
5.0
Staff was super friendly and helpfull!
Adolph M
|
First Impressions
Rating:
5.0
Pleased with storage facility, it is secured, clean and temperature controlled. Convenient location for me.
NORMAN G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allen W
|
First Impressions
Rating:
5.0
Wonderful staff and a clean facility. Will recommend.
Amarnath V
|
Overall Experience
Rating:
5.0
The employees really make the place! They are friendly and so helpful! Even when there are numerous customers, they are patient and willing to go the extra mile to help out.
Deborah G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jay W
|
First Impressions
Rating:
5.0
Johann Skull runs a good storage/moving facility. Great customer service!
john p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tanner B
|
Overall Experience
Rating:
2.0
It’s way too expensive to pay every month.
andrea p
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Moses P
|
Overall Experience
Rating:
5.0
We have rented from this uhaul facility for almost a year. We started with a 10x10 then a 10x5 and finally 5x5. Each time we had to downsize the staff were very helpful to expedite our request. Even more they went out of their way to give us units near the one we were in to make the transfer easy.
They always took the time to chat and made our experience a good one .
Thank you
Kirsty L
|
Overall Experience
Rating:
5.0
Needs to explain the process better
Rasheeda B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CONSTANCE B
|
Overall Experience
Rating:
3.0
I reserved a unit and went in a day early to see the possibility of getting it a little sooner. They told me they didn’t have that size available and wouldn’t for a while, but they had another size available. I was confused why I could make a reservation for that size starting tomorrow since it wouldn’t have been available anyway, and asked about the issue. They gave me a free month in the other, available storage unit which I really appreciated. To my own fault, I lost my keys to the locker and (incorrectly) assumed a storage locker company would have the capability to get the lock off. My mom asked about it while I was moving in to my new place and was told that it was no problem and they would get it off. When I showed up to open my locker, they said they couldn’t do it anymore (after they said they could) and that I would have to hire a locksmith. $65 and three days later I finally got the lock off. I relied on their word, and it wasn’t followed through. Other than those issues the facility was okay.
Carinna P
|
Overall Experience
Rating:
5.0
The facility I was going to use had a Brocken elevator and only units available on the 2nd and 3rd floors. They made a call out to this facility and they had a rental unit available on the first floor! They assisted me right away showed me my unit and how to enter and secure my unit, the unit was very clean, had dollies to use and climate control was working very well!
Lori W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ramona R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHARON S
|
Overall Experience
Rating:
5.0
The staff is phenomenal! So friendly, helpful, and accommodating. Exactly who you need during the stress of moving!
Carinna P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kim P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tanterria P
|
Overall Experience
Rating:
5.0
We had a good experience! It was a Saturday so it was very busy but everything was handled professionally. We rented the Uhaul and brought the stuff back to the storage shed we are renting, an easy process. I would highly recommend this Uhaul location for your moving needs.
Jake D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tanterria P
|
First Impressions
Rating:
2.0
Upon renting the unit, we were impressed with the yo uh ng lady that initially helped us. She was professional and friendly. In he 4 months we have had the unit, each time we have gone by, the auto doors were open and we never needed any access codes. On 4/27 1 day after paying our rent early, I took my movers by just to see the unit contents. I could not access. Asked an attendant to help me, I had the key, but no access info. He was very disrespectful, and unhelpful. I dis not want to go into the office ro wait, to be around others dyeing this virus. But I did. Was given mycodes. When I asked another rep about a possible refund for the month because I paid early and now movers can empty it, she suggested asking at the price
So tuesday 4/28 the unit was emptied. I waited inside amongst others, with several not wearing masks. And was told I could not get a refund. Irritating, waste of money. The unit was empty and clean. My fault for being responsible and paying the bill early, I guess.
Kevin A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel R
|
First Impressions
Rating:
5.0
Need to get sliding glass door fixed. Everything else was great.
amy c
|
Overall Experience
Rating:
5.0
I have always had good service when using this location, 3 times now. They are friendly, fast, and answer all of my questions.
amy c
|
First Impressions
Rating:
4.0
Thanks!
justin p
|
Overall Experience
Rating:
5.0
This was my second time at this location. Staff was friendly and very knowledgeable about products and services. I didnt have to wait long to sign for my storage unit. The facility was clean.
Nimyah P
|
First Impressions
Rating:
5.0
Met by a smiling gentleman who helped us with our reservation.staff were courteous and accommodating to all customers.
Facility is clean and easily accessible.
Truck rental return was also easy.
Kirsty L
|
First Impressions
Rating:
5.0
HAD STORAGE FOR ALMOST A YEAR YOUR STAFF WAS ALWAYS FRIENDLY AND HELPFUL. VERY CLEAN STORAGE AREA. IF I NEED A STORAGE AGAIN I WOULD COME BACK THERE. THANK YOU AND I APPLAUD YOUR STAFF👏👏👏👏😀
barbra m
|
Overall Experience
Rating:
5.0
Staff were very friendly and extremely helpful with getting me what i needed for my move...the best customer service I've rec'd this far from Uhaul...
Thelma P
|
First Impressions
Rating:
5.0
The young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.
Patricia B
|
First Impressions
Rating:
5.0
This is a busy location, but the people there are very friendly and helpful
Howard R
|
Overall Experience
Rating:
5.0
Trying to call the facility was a challenge.
Ann F
|
Overall Experience
Rating:
5.0
Very helpful and friendly. Every question or request is responded to with a smile. Will definitely provide repeat business
MICHAEL C
|
First Impressions
Rating:
5.0
I was disappointed to learn that although I had only used 17 days (March 22-April 7) there was no refund of unused storage days and the unit would be rented out before April 22 which had been paid.
Victoria T
|
Overall Experience
Rating:
5.0
Outstanding service!!
Victoria T
|
First Impressions
Rating:
5.0
The staff was very helpful and courteous!
Melba B
|
Overall Experience
Rating:
5.0
N/a
SANTOS G
|
Overall Experience
Rating:
5.0
Great customer service!
Melba B
|
First Impressions
Rating:
5.0
The cleanest, best run facility I have used and I have used Uhaul storage in California, Arizona, Connecticut and Virginia. Great job guys.
THOMAS F
|
Overall Experience
Rating:
5.0
The slide door didn't work most of the time for my visits. Other than that it was good.
Monita L
|
Overall Experience
Rating:
5.0
Convenient.
Valerie W
|
Overall Experience
Rating:
5.0
Very professional & mr johann is the best he deserves a promotion
george j
|
Overall Experience
Rating:
5.0
NA
Ebony G
|
Overall Experience
Rating:
5.0
Good morning,I would like to thank the whole U-Haul staff for a find job the whole staff was very great to me and my family in a time of need thank you again and hope you have a nice and joyful Holida
Johnny D
|
Overall Experience
Rating:
5.0
Hi, this storage experience was the best our company has ever enjoyed. Thanks to your former manager Jamie and present manger Johan this possible.
Thank you for this storage experience.
QUALICLEAN F
|
Overall Experience
Rating:
5.0
Great!
Michele Y
|
Reservation
Rating:
5.0
Great facility
gary h
|
Overall Experience
Rating:
4.0
Satisfied with service.
TERRANCE N
|
Reservation
Rating:
3.0
MAKE SURE THEY CLOSE OUT YOUR UNIT! I notified the store 3 times and still got charged a late fee 2 weeks later. Had to call corporate to finally get them to close me out and reverse the charges
Nicole R
|
Overall Experience
Rating:
3.0
Johann, Keith, & Dionne always pleasant.
Tracie B
|
Overall Experience
Rating:
5.0
Thank you
Terri H
|
Overall Experience
Rating:
1.0
Items were missing: three gray pillows to my couch. Items from Italy that I recently put in storage for movers to move. There were rats that ate at boxes and large roaches that crawled out of boxes.
