Chaz was friendly, helpful and professional. Nice young man. Made my transaction a pleasure.
bill kCustomer Reviews for U-Haul Moving & Storage of Broken Arrow
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff is fantastic. Will always be a loyal customer. Thank you.
Tony W | Overall ExperienceWonderful Storage Size, Convenient, Easy access, thankful for friendliness and responsiveness of all the owners, staff and employees I met. Location , indoors and outdoors, well-kept. Thank you all for timely and helpful service.
Jeff R | Overall ExperienceFor years U-haul has provided needed truck, trailer, equipment and storage conveniently, timely, and economically affordable. Always for decades now courteous and informative directly or with someone who was knowledgeable and to the point of what was needed and details there-of. Thank you all for great service.
Jeff R | First ImpressionsThe main problem was my account kept showing I owed around $900.00 when I was current on my account. It has been that way for a year or more. Candy the manage said she had called IT about it but it has never been fixed. This has been very frustrating for Candy and myself. Candy works harder then any woman I have ever known at the storage units and she shouldn’t have to deal with accounting issues corporate can’t or won’t fix.
KAREN E | Overall ExperienceOverall had a horrible experience. Poor communication within the company. Had an overdue lock still on the unit a week after payment was made. Had to call y’all twice just for someone to finally cut it off. The guy that handled me when renting the unit was not professional. There’s no service nor does the public wifi at the Facility even work so when I returned a truck I couldn’t properly check it in and got charged an extra $25. Yall LOVE to overcharge people. I have the exact same unit and I pay $75 a month instead of $120 that y’all charge me. NEVER will I ever use uhaul especially this location.
caitlin C | Overall ExperienceUhaul breached my contract. I will be seeing them in court.
jeffery c | First ImpressionsYou desk people need more staff! They are running the whole time! Still friendly but you can tell phone ran constantly and customers were needing answers... one person doing everything will burn out your customer service "asset". Pandemic is over, pay more to get more staff.
VICKI R | First ImpressionsVery helpful personnel
Dwight k | Overall ExperienceYour staff over charged me on the uhaul truck rental of $33 and some change. Instead they charged me a full $100 that I was told was only a temporary hold. Honestly was worried this would happen as there was another customer bitching about the same thing while I was trying to get the truck.
MICAH T | Overall ExperienceI really like this uhaul storage facility but it’s extremely difficult to navigate around all the uhaul trucks, trailers, etc especially when I’m pulling in a trailer myself. Just way too hard to get in and out of. Other than that though, the people are great and the units are very clean and I feel secure.
Scott I | Overall ExperienceMy unit was not ready when u got there. It was a free 30 unit. But she said it wasn't in there. But after a little bit it was taken care of. Only one person handling phone and several people returning and renting trucks made a wait time. But overall things were good.
CAROL M | First ImpressionsCandy was who we dealt with at U haul and she helped us so much ! We appreciate her and her kindness in working with us .
Angela L | Overall ExperienceI could not access the entrance gate to the storage unit because other Uhaul rental trucks were blocking the entrance.
Geneva M | First ImpressionsI would not recommend this location because the entrance is horrible, can’t get in or out. Parking if you need to go to the office is awful. No room to park CANT get in or out very well.
Sherri B | Overall ExperienceLove it convenient
ALAN E | First ImpressionsI so appreciated your convenient establishment! 😉
keisha a | First ImpressionsNone
Chris F | First ImpressionsCould not get my code to work. Had to come back 2 hrs later..still didn't work. There was a red lock on my unit which the guy very loudly told me it was for nonpayment right in front of another customer. I was trying to move IN that day and you had my credit card so all this was on your end. I canceled before even getting to move in. I will never recommend this facility. Only 1 person working and very overworked
paula m | Overall ExperienceAppreciate the service and the staff treated me well done
KIRBY M | Online Move InPrices are a bit high, but overall great storage and customer service
Alexandra S | Online Move InThe worst for storage virtually dark any time if the day or night. No where to plug in a light you can't see at all inside your unit in the climate controlled area
Deborah N | Overall ExperienceExcept for the price, I can not find fault with the facility.
REGINA D | Overall ExperienceThe on-line process is mostly good, however it was never clear that a lock was provided with the unit. So, I purchased a lock and then the site manager refunded it, which worked out well. But, I had to go the facility to clear it all up.
Todd R | Online Move InThe staff were kind and generous
Mary A | Overall ExperiencePrices are high
Becky M | Overall ExperienceI was given this medium storage facility by my, phone and by the corporate. When the manager learned of it she charged me $150 even though I told her I was directed to her storage facility by the main office. She refunded $150 back, but as managee she should have been more professional said sir I'm sorry for the mess up. She came off as being very rude
Charles G | Overall ExperienceThe staff was incredibly rude. As i made it closer to tulsa, from st. Louis, i ran into some traffic that pushed me back a little on my arrival time. Well that meant that id show up approximately 5-10 minutes after they closed at the SUPER late hour of 8pm. So I called ahead and politely asked if someone could stick around for me. The guy who answered the phone said with disdain, that they're trying to close up early and will leave at 8:00 sharp. I then offered to pay someone to please stick around for me. I just drove 8 hours to get here and theres nothing i could do...needless to say the staff did NOT wait, pushing back my entire move in schedule by over a day and a half... Because since the office hours are the same as a state govt and the accessibility of the units is tied to that, plus the rude and unsavory behavior, I was unable to unload everything right then and there. I had to find an pay for another storage unit from another place, then had to run back to st louis, back to tulsa and by the time i made it back, I'd arranged to return the trailer and fill up the storage unit at 3:00 p.m. and once again ran into traffic on my way to the unit so I called ahead and asked if the manager could stick around this time she said yes she would but only for an hour and then she had to go and come to find out the office doesn't even close until 5:00 so her doing me this huge favor was part of her job anyways so I mean and then as I'm leaving the place it's then right after they took off the trailer right as I'm about to drive away literally standing right next to my car hand on the handle tells me the storage units are only open the same time that the office is and so I won't be able to access any of my stuff I can't come in and move it out in the middle of the night I can't go anywhere or like move into my place and since I work from 9am - 6pm EVERYDAY i wont be able to get my stuff for another week or so... Oh and to make matters even better, i got charged twice for the "starters package" (which didnt have all of the stuff with it) got charged extra for a smaller trailers, charged to put a lights attachment on my car, charged for a lock for the storage unit. Paid for an 8 x 10 unit, received a 4x4 unit. And missed my move in date by two whole days... So as far as im concerned, U-Haul screwed me royally and not only am i going to tell everyone this story and dissuade anyone i meet from choosing uhaul, but I'm going to be requesting a refund for a lot of this.
Thomas T | First ImpressionsThey were very rude.
Charles G | First ImpressionsSpent 2 hours waiting to find out the unit I had reserved and purchased was not available. I had paid labor with me.
charles s | First ImpressionsStorage was clean and well maintained. My only issue was customer service due to some staff (not all) and the owner/manager being less-than-friendly and seemingly incapable of defusing situations. Just not the type of customer service that would make me recommend this location.
Susan S | Overall ExperienceKeep up the good work
Corey C | First ImpressionsVery friendly staff.
Chris M | First ImpressionsGirl at counter not very friendly
SANDRA T | First ImpressionsYour store Manager, Candi was absolutely outstanding. She is the most professional, upbeat, personable, hardest working professional I’ve ever had the pleasure to encounter as a customer. She sets a high standard of performance for all her employees. I hope U-Haul senior management recognizes her obvious value to your Corporation. Hugh Roberson
hugh r | Overall ExperienceNext time I need to store something I'll ship around for different rates.
Gary S | Overall ExperienceRude! I will never use this facility again. I would never recommend anyone either.
Connie M | Overall ExperienceMy unit had no interior lighting that I’m aware of. When I got there to move out the staff was blocking the way in with a trailer load up. This has also happened before with other tenants. The facility parking lot and driveway is very small with little space and obstructions like parked trailers even though there is a whole unpaved grass area are on the property. Unit was also very expensive. I was referred to an equivalent facility at 10% the price. Most of my experience interacting with the staff was pleasant.
Samuel C | Overall ExperienceThis is a really great location and the staff are really great!
daniel g | Overall ExperienceWhile it was clean and well let, it was difficult to get in and out of with a travel trailer. U-Haul vehicles seem to frequently be in the way of the entrance / exit.
Piper M | Overall ExperienceVery helpful & friendly. Love the room where we can bring our used boxes and other people can take them and reuse. Great way to recycle and be a green location. Great store.
Brent H | Overall ExperienceThe woman manager of the facility was very rude to us we were there 12 years never had a problem till they hired her we went with not being able to get into our facility for six months due to them not fixing the problem I will never use that facility and I know a lot of people and my husband us too and we will never recommend this facility again
JOHN H | Overall ExperienceWe have only been storing with you for 3 days and that’s not enough time to give you an below average or a excellent rating. Only Time will tell!
Michele K | Online Move InI absolutely loved using this location! Super nice and helpful!! I couldn’t be happier! I will definitely use them again and recommend them to everyone!! Thank you so much!!
Christine D | Overall ExperienceSecurity gate was broken the entire time storage was used. Access was terrible. Isle ways were blocked with excess u-haul trucks that made driving around very difficult.
Gilbert P | Overall ExperienceNone
Chris F | Overall ExperienceThanks
Michael W | Overall ExperienceEveryone at U-Haul is so friendly and helpful
Becky M | First ImpressionsMost of the time a truck was blocking access to my unit. The last day while loading and moving, an older man (gray hair, beards)who apparently works in the UHAUL shop was extremely rude and mean. He should not be dealing with customers. I will never recommend this place because of him.
JENNIFER S | Overall ExperienceI was not told the gas tank was not full...! And this 158K mile old truck was the worst truck ride I have ever experienced... no suspension whatsoever! - even with a full load! I thought at times that some of the furniture in the back would break, the way this truck was bopping up and down! on the highway. Besides that, the truck had no USB iutlet for me to charge the phone. And then you charge me $250 for a ride that should have cost 40 plus milage! Not recommendable to anyone, actually. This is the second defective truck you rent me! Not a good record!
Steve O | Overall ExperienceThe office people are very incompetent. I told them I was vacating the unit and they sent me past due notices and threatening notices. The unit was open and not secured. They should have seen that. Not be dunning me for money on a unit I wasn't using
aarick w | Overall ExperienceN/A
cynthia P | Overall ExperienceThe experience was great except for the fact that when we wanted to move out we couldn't because the door was damaged and it took past the day where we had to pay for another month. If we could have moved out when we wanted to we wouldn't have had to pay for another month.
Terry F | Overall ExperienceWhen I reserved a unit and a truck online your site said no where that there is a $100 deposit if you pay cash for a truck, it wasn't in the email or on the confirmation page. Also your estimates for home sizes that will fit in your units is way off. A 5x10x10 will not fit a 2 bedroom home which is what it said online. Your staff did not even have me look at the unit before they had me pay for it. It is also way over priced. I went somewhere else and got a 10x20 unit for just a little more than the one you tried to rent me. I was very disappointed! Thought I would get everything done in one place I stead the day I'm moving I have to find a new storage unit and put more miles on the truck so uhaul cost me an extra $50 more because of all this.
Amber P | First ImpressionsVery friendly & helpful
Brent H | First Impressionsmy associate was awesome! Helpful and funny!
wilson t | First ImpressionsNice friendly helpful staff. Good facility.
MARVIN C | Overall ExperienceMost friendly clean and helpful. Would recommend to others without a doubt.
Bonita K | First ImpressionsGate closing at 10:00 pm is not helpful.It should be extended.
Stephen B | First ImpressionsWe left bacuase we bought a house and went from a ZERO car garage, to an eleven car garage! Otherwise we woudl still be there.
LOYD B | Overall ExperienceMy storage space was usually not accessible due to Uhaul trucks parked all over the entrance and in front of my unit. Several times orange cones were blocking the row my unit was on, and Uhaul trucks had to be moved by Me because the staff was rude and incompetent. I was never successful at talking to manager via phone call or email to this location about my moving out. I have received numerous letters about excessive late fees , even though I called corporate about my move out date and she was supposed to make note of it because I couldn’t reach anyone local. I’m not paying any of those ridiculous fees due to the owner/ managers laziness and incompetence.
kimberly n | Overall ExperienceThe staff definitely needs attitude adjustment every single person that I came in contact portrayed themselves as I hated working there because their attitude showed it you asked a simple question you got half of the answer and the answer was extremely unprofessional and hateful like they did not want to answer any question very sad very sad the facility is wonderful a question was asked to the young lady which was a manager on duty she was extremely rude to me
Robert C | Overall ExperienceThe General manager at this location was multi tasking upon pickup & drop off. I was shocked. She was moving trailers, showing & renting units while also answering the phone. Also, looked as if she was taking part in maintenance on vehicles as well. Amazing. This lady works hard for this company!! M
Kim F | First ImpressionsThey told the truth and that was all I asked.
JAMES R | Overall ExperienceLoved the staff too bad I had to move!
thomas f | Overall ExperienceFound another storage facility much cheaper. Signed lease and canceled the next day. Didn't even move any boxes in. Was told to make sure I used gate code even though the gate was broken and may not be closed.
Steven C | Overall ExperienceThe lady who runs this location is wonderful. She is always working her tail off. Super nice and available.
Elizabeth C | Overall ExperienceThe female manager lacks people skills and often ignored customers. On several occasions the gate was blocked by large trucks The back wooden fence has several boards missing and lying on the ground. For the price I was paying I believe the grounds should have been better kept.
kimberly j | Overall ExperienceGood
shawn h | First ImpressionsI would not recommend to anyone because of all the u haul trucks. I went several times and they were blocking parking, and entrance gates, 1 time I went and they had cones in front of the gate during business hours. If your going to close you need to let your renters know. Only dealt with employees 1 time to sign paperwork it was okay but he made me buy a lock from them when I had my own. Raised prices while I was there . I think prices are too high but I guess that's everywhere now...
Leslie E | Overall ExperienceUsing the online unit reservation was fast and easy. My unit was ready and waiting for me and I was moving my items into storage within the hour. The directions were clear and everything was as promised. I highly recommend this storage facility.
Janet D | Online Move InThe ladies here were very helpful and knowledgeable, not only in the business, but also in the area. Would highly recommend this facility!!
jeffrey t | First ImpressionsThe staff members don't seem to like their job very much. I moved into my unit yesterday and I rented a uhaul. The first time I went to unload there was a uhaul parked in front of my unit and the second load I unloaded there were 3 uhauls parked in front of my unit. It made it very inconvient to move into my unit, when I was unable to pull right up to it and unload.
Erynne R | First ImpressionsThe owner was extremely competent and kind. She had all the answers.
jan s | First ImpressionsThis is the third time I've used them for short-term storage. I recommend them to others.
Paula G | First ImpressionsCandi, your manager Is Outstanding and Richard was extremely helpful when my wife and I parked our trailer for the first time!!
hugh r | First ImpressionsThanks!!
june S | Overall ExperienceGood storage facility if i need again will definitely go back to them
darren l | Overall ExperienceKeep up the good work and I will recommend a friend anytime of the day year or month appreciate thank y’all
Christopher C | Overall ExperienceThanks for the help outside in the ice storm.
John D | First ImpressionsI got my first 30 days free, he was great with getting everything done for me.
Monica B | First ImpressionsWhen I arrived to u-haul it was 2 minutes before closing and the guy was nice enough to take care of me and give me a storage unit. But would not take the truck in. So I had to pay for another day.
carol y | First ImpressionsUhaul employees are polite and courteous. The facility is well kept. I would definitely use them again in the future if I needed to.
Matthew S | Overall ExperienceGreat staff, thanks.
eric c | Overall ExperienceI have had a small unit for several years and now needed a larger unit for office furniture. The staff on site was very helpful and while the online experience making my reservation for my new spot was difficult, I called it in and that was very easy,.
ROBERT G | First ImpressionsStore Manager Candi Reynolds was very helpful and professional. Her assistant was great too.
hugh r | First ImpressionsThe rental started off with a great experience and then went downhill fairly quickly. I had birds nesting in the top of my storage and their nest and droppings would get into my unit. Then the facility became more interested in truck rentals than in storage and within the last two years you could barely get in or out of the facility without dodging Uhaul trucks. Multiple times the entrance and exit would be blocked and you couldn't get in or out of the facility without waiting for a long period of time for them to move trucks and/or trailers around.
AARON A | Overall ExperienceRichard and Candice are outstanding.
Lee S | First ImpressionsI appreciated the care the office staff took to protect themselves and customers from exposure to Covid. I appreciate how easily I could communicate with the man that walked me through the paperwork. I appreciate how friendly Candy was when we spoke on the phone, the day before I rented the unit.
rebecca k | First ImpressionsBecause of all the UHaul rental equipment & trucks, access throughout the facility was extremely difficult. There were times I couldn’t get to the entrance for my unit without waiting for an employee to move a UHaul truck. In addition, while I was in my unit (early August), several low flatbed UHaul trailers were left near the back of my car where I couldn’t see them. I backed into the hitch end of one, doing $2,500 of body damage to my car. My opinion - you need to decide whether you want to have a storage unit facility, or a UHaul rental facility. There is not enough room for both. I am not the only renter who feels this way. I overheard several people saying they were done trying to maneuver around the UHaul trucks, and were planning to go elsewhere. This is the SOLE reason why I moved out.
JANETTE H | Overall ExperienceRichard Smith was a great help
Vada H | First ImpressionsGood experience EXCEPT there are U-Haul trucks parked (stored) about 15 feet from the front of the "drive up" storage locker. In our 20' U-Haul truck, we couldn't park directly in front of the locker so we had to unload our stuff at the end of the building and carry it all to the locker! Not really "drive up"!
Eric C | First ImpressionsThe management staff is horrible. Unfriendly from the start. We had one free month of storage because we rented a one way trailer. We live in Georgia and brought furniture to our son who lives in Broken Arrow. I emptied the unit well in advance of renewal date. Filled out "application" to vacate online on Aug 8, never got confirmation from BA location. Received bill from BA location, called Uhaul, spent 15 min waiting to talk to a person. And, several calls to the BA location with NO answer, just kicked over to corporate. After conversation with corporate, assured me they sent vacate request to BA location and email. Aug 28, two weeks later I receive a letter from BA location stating I owe one month's rent AND a late fee!!!! Tried to call BA location AGAIN....no answer. Final verdict, had to send my son IN PERSON in get our account settled. I will probably get six more erroneous bills for filling out this review, but they need to get their office management together!
Charles F | Overall ExperienceCandie was very busy and very polite. A pleasure.
RICHARD B | First ImpressionsThe lady in the store was very RUDE!
Cathy J | First ImpressionsCould hardly get in or our with my motorhome. Had to wait each time for someone to move the Uhaul equipment that they store throughout their facility. Would not recommend for RV or boat storage.
Dean W | Overall ExperienceExcept for little moisture damage on the edges of a couple of my pressed wood shelves, everything came through in great shape after being stored for around eight months. Even my wife's piano came through ok... tone was a little flat... but still somewhat in tune!
James B | Overall ExperienceWhen I picked up the truck, the man working spoke rudely when asking me to move to the next computer area. He continued to speak in an unfriendly manner--didn't appear to like his job much.
Stacy H | Overall ExperienceIt wasn't until i received a late notice that i realized my contract didn't end, and i realized that meant my unit had sat for THREE WEEKS WITHOUT A LOCK AND NOBODY ATTEMPTED TO CONTACT ME ABOUT IT
Mitchell H | Overall ExperienceVery helpful, friendly staff.
kathryn m | First ImpressionsThe manager is trash and extremely rude.
Reggie B | Overall ExperienceVery clean! I kept my stuff in storage for over 1.5 years and no insects or rodents! Job well done! Thank you
Michelle K | Overall ExperienceStaff was great, Facility clean and secure. Couldn't ask for more.
Shelia C | Overall ExperienceNothing bad to say. I got a free unit rental for one month for renting a uhaul truck for my move. It was convenient for my transition...
GARY H | Overall ExperienceCandi and her staff are always very friendly and helpful. If I ever need to get a storage unit again, this will be the place I’ll go to.
linda m | Overall ExperienceEveryone I talked to was beyond nice and extremely helpful.
Casey W | First ImpressionsThe team was attentive, helpful and extremely knowledgeable.
Ronnie E | First ImpressionsThe management team went out of their way to assist me in my son’s situation. They were very professional and helpful throughout the whole process. Thanks Again Alvin & Delores Bailey
Delores B | Overall ExperienceI used the storage unit for just under a year and never saw anything concerning. The staff were always courteous and progressional. The unit was easily accessible and always clean/ well maintained.
Mary M | Overall ExperienceGood experience
Robert B | Overall ExperienceThe young lady that assisted me was very helpful and answered my questions expertly.
arelia p | First ImpressionsU-Haul went above and beyond offering a free month of storage for flood victims, which I was one of. They put the word out on radio and every news station in town. I highly recommend & always will.
Aaron B | Overall ExperienceThe staff at this location is EXCELLENT! They were all friendly and helpful but Connie really went above and beyond. She has won me a a U-Haul customer for life.
marinna m | Overall ExperienceThis U-Haul location is awesome. Very friendly, helpful, and easy to deal with.
jason b | Overall ExperienceThis is the worst experience I have ever had with a storage company. Candie, the manager, was terrible and cost me an extra months rent. Corporate had been informed. Will not use again nor recommend!
angie a | Overall ExperienceWas very happy with security on the property. Liked the choice available of different services and sizes of unita
paula b | Overall ExperienceI was a little disappointed they wanted to raise my cost there at the last and I never was sure if I had taken my account off auto pay. We got it figured out before we left but it was confusing.
Steeley U | Overall ExperienceStaff have always been friendly and helpful
David L | Overall ExperienceCandice and the staff were Always friendly, helpful, efficent, and professional. I have and will recommend them!
Suzanne S | Overall ExperienceVery appreciate with you employees because they got to know me. For example, when I arrived there, they would give me a blank paper and pen. Reason for that is because they knew that I am deaf.
Carl M | Overall ExperienceVery friendly and helpful staff. Easy to get in and out of, and available to access storage unit around my work schedule. Definitely would use them again if needed.
Elena S | Overall ExperienceU-haul is great, recently I had to move my whole family from Oklahoma to Georgia. Not only did they reserve me a truck but I was able to buy all my packing items at the lowest price around. Thanks U-H
Tim b | First ImpressionsGreat team
richard w | Overall ExperienceCandi the General Manager makes this place! She is the greatest! I would recommend this place to anybody! Regards, Jody Caldwell
judy c | Overall ExperienceI no longer required my unit but accidently left my lock on it. I asked for it to be cut off. They refused. They have harrassed me for months about it. I even contacted corporate and nothing happened.
Matthew R | Overall ExperienceThank you!
CHELSEA A | Overall ExperienceVery fast and friendly
RONALD P | ReservationThis particular u haul location was really good although I can not say that about others. Candi the owner is really nice and smokin hott and they always helped me when I needed it.
Joshua M | Overall ExperienceGreat people
STAN P | Overall ExperienceI have rented a storage unit from this facility on two different occasions and won't hesitate or think twice about renting again if the need arises.
Susan G | Overall ExperienceI enjoyed uhaul and felt like my belongings were safe, however I felt like it was a little pricey
NANCY C | Overall ExperienceVery helpful in all my moving needs. The price was just right, too.
jered s | Overall ExperienceNice facility and staff
SHIRLEY H | Overall ExperienceI was a costumer of UHaul for 2 years and they have been friendly the whole time Thank you for your business!
JORDAN P | Overall ExperienceThe folks at this location were beyond helpful. They gave me excellent moving/packing advice. Richard and Ty were both extremely helpful. I’d highly recommend this location.
Caroline H | Overall ExperienceI came to return some mover wrap and wasn’t helped. My wrap is still there and was told I would get a call back. It never happened. Also my outside storage went from low 40’s to upper 70’s. Too much
DANIEL B | Overall Experiencegreat location and value within Broken Arrow. Recomend!
ALAN E | Overall Experience