Better vehicle maintenance, told the people receiving the vehicle, that the side mirror was loose and while driving it kept changing position and I couldn't use it. They said the knew and that it was extremely loose and not supposed to be that way. Laughed it off and walked away.
Steven CCustomer Reviews for U-Haul Moving & Storage of Federal Way
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More store clerks are sometimes needed however everyone was professional and helpful.
Becky L | Overall ExperienceI moved into the uhaul storage in Federal way in January with 2 units....I was surprised to receive notice that both units rental amount would be going up.after only 90 days 😳 That is why I decided to downsize to just 1 unit
AMELIA D | Overall ExperienceClean facility a nice place to store your thi hs in Federal Wa
CAROLYN W | First ImpressionsEach and every time I needed to make a stop at my storage unit, the building was extremely clean and warm and the amount of space to get my stuff in and out was immense.
Anastassia H | Overall ExperienceGreat job!
Oksana G | Overall ExperienceStaff at this location was incredible and so efficient.
alejandra r | Overall ExperienceNice thanks ~
SEUNGWOO C | First ImpressionsVery efficient & quick service signing up.
SULUAMA L | First ImpressionsThey told me I was renting a drive up unit. When we got there, it was an interior unit way in the back. Then they took an hour to change the unit to two small ones. Then we only had three more things to unload, they locked us out. Said they were closed. When we came back in the morning to finish unloading, all of the load and unload spaces were taken. Had to wait an hour for them to move their trucks. We still have to gas up and get the truck returned. I am not happy.
patricia b | First ImpressionsThis is the best storage company around.hands down
Justin M | Overall ExperienceIf the staff would show you around and how to operate the doors, it would have been a 5 star review. Besides that great service
Shonta G | First ImpressionsFirst choice if I'm ever looking for a storage unit again .
Michael L | Overall ExperienceYou charged me 3 extra months after I moved out your staff tram lied and never input the correct information on my move out
Joseph C | Overall ExperienceEveryone was always so helpful even if they had a line of people waiting they were very thoughtful and professional.
Isabel S | Overall ExperienceGood job
Monica M | First ImpressionsWould've been nice if at least one big door was able to open after hours for the storage area. Had to use tiny side door. Staff was very friendly and amazing service. Very patient and understanding. Helped distract my son with a cardboard uhaul truck while I did paper work!
JAYDEN C | First ImpressionsVery pleased with my experience…Steven Ervin out of the Federal Way Location is a great Manager and I really appreciate him helping me out
nathan w | Overall ExperienceThank you so much for being kind and understanding. And you offer an excellent crew with the cleanest facility I've seen as a storage business thank you Cindy Tuttle
Cynthia R | Overall ExperienceThe staff seemed hesitant/bored to help customers and were not very approachable. When they started to provide the service I requested, they became more engaging.
CHARLES C | Overall ExperienceNice employees
Pamela S | Overall ExperienceWhen I approached U haul for storage of my things I was skeptical.But the are kind warm a secured storage so well.I’m grateful I found a place to leave my things for some time.Good job well done.
Eunice N | Overall ExperienceVery professional
Willie H | Overall ExperienceOver the years, all employees in FW have been helpful. Aaron usually helped me and is friendly and accommodating every time I visited. He has a very consistent pleasant mood toward customers like myself as I visited to modify/complete my payments and often rent trucks and car haulers over the past several years. Good crew most of the time.
ALISON B | Overall ExperienceHeavy set white guy with a beard was very helpful great customer service he helped me in the beginning and end.
breezi w | Overall ExperienceFirst, the staff was excellent and helpful given my situation and their limited ability to assist me given UHAUL policies. I would have continued my storage rental and paid my account current had any payment options been available. Unfortunately I fell behind and notifications sent to my old contact info despite several attempts to update it. Calling customer service involved several hours sitting on hold and messages unreturned. By the time I received a response several months went by and my only options were to pay in full or vacate storage unit within 72 hours. This resulted in the latter and I lost some of my possessions in storage and not given an option to bring my account current through making installment payments despite offering to do so over my next few paychecks , which was only way I could have afforded to bring my account current. As such this resulted in a loss to both me and uhaul rather than a mutually beneficial outcome
Bruce E | Overall ExperienceThe staff at this location have been amazing over the past 5 years. I appreciate all of you and big thank you to Marissa for all of her help!
JONATHAN C | Overall ExperienceThe staff here were always very helpful and quick to assist when needed. This is one of the best storage facilities that I've ever used. I will absolutely recommend this location to anyone in the area looking for a quality, safe, secure storage.
Zachary K | Overall ExperienceGood place to know
BETTY F | First Impressions1 You should only into a pay increase every other year. Other than that, I was happy with your service.
EARL S | Overall ExperienceIf this location had 24 hour access it would be a full 5 stars.
TREVOR W | First ImpressionsThank you.
Sonia l | Overall ExperienceThe only reason for 4 stars was because the unit I reserved (climate controlled) was not actually available when I went to move in.
Jeffrey D | First ImpressionsAll staff very professional n friendly! Good experience!
Mario l | Overall ExperienceGood hospitality and friendly great customer service
Maryan A | Overall ExperienceThey were awful nice there and went out of their way to help me and I'm very grateful I will definitely go back there again
Carolyn W | Overall ExperienceIf I need storage again I will be back
Alice A | Overall Experiencerude staff, bad hours overpriced
willow s | Overall ExperienceExcellent customer service. Access hours are the only downside
Patrick E | First Impressionsgreat customer service experience
Barbara H | First ImpressionsThe personnel were always accommodating and very respectful
MAUREEN M | Overall ExperienceEveryone was super polite and helpful. The facility was top notch.
William W | Overall ExperienceOur facility was great. UHaul as a company was NOT. The fact that we tried to set-up auto-pay FOUR TIMES and it never stuck and so then we got the threatening emails about failure to pay. We had to deal with this while we were on vacation, while a family member was dying and was just hugely inconvenient. I would never recommend anyone use UHaul because of this reason.
Brent W | Overall Experiencethe hours of accessing my unit diminished over the years which left me only a couple hours to access my unit a week. I would like a partial refund. 206-475-5208. gillian klly
gill k | Overall ExperienceMajority of the staff was not friendly the phones would always go to customer service whenever you try to call and I had told them for over a year to send my unit to auction and they wouldn't do it and let the bill rack up so finally they had to eat the cost which is ridiculous that it took that long and that's even after speaking to the regional manager of storage
TREVOR S | Overall ExperienceThe option for a second access card per unit would be convenient.
RYAN D | First ImpressionsAvery's customer service was exceptional. She was extremely helpful, polite and made sure we were taken care of.
JoAnn E | First ImpressionsIt’s really hard to get to our unit and we had to make about 20 trips with two carts. Back breaking work but the facility is nice - glad it’s temperature controlled.
Malia A | First ImpressionsI was very pleased with my experience using your storage facility. This was the first time I have ever used a storage facility. The price was good compared to other places I checked. It was easy to have access and sort through belongings as we moved into a smaller home. Thank you.
Shannon P | Overall ExperienceSuper nice counter heip. Thank you
paula d | Overall ExperienceThe staff, facility and unit cost overall were fine. There are not enough load & unload spots with a ramp. I had to unload a Uhaul from the rental truck parking area directly across from the storage facility entrance. This was not the safest because you had to wait for cars to drive by and then work your way between cars parked in the few loading spots. My mother's car also had an attempted break in the day we first acquired our storage unit. There was also a woman who seemed to live her days in her unit. Every time I came to add to my storage unit, she was there parked in a loading zone spot and inside it looked as though she had set herself out a nice living room in the aisle where she seemed to be enjoying her day.
Kari F | Overall ExperienceI will rent from you again or whenever I need storage
Toyie R | Overall ExperienceI have only one complaint re: wasn't told about how far movers were expected to carry items. Other than that staff was friendly, conscience and helpful.
Jennifer V | First ImpressionsWas lied to about the storage unit and it cost us 300 dollars more than what I was told.
Kegan S | Overall ExperienceGood service, friendly. Safe environment. Thank You
Levorn G | Overall ExperienceVery good customer service
Margaret H | First ImpressionsI’ve sent several messages via email and the app as well as contacted customer service , I moved in on 8/27 and moved out on 9/26 only to be harassed stating I have an unpaid unit as well as late fees when I contacted you guys diligently on 9/25 and 9/26 with a formal statement of what I was doing, not my fault you guys aren’t cooperating or complying and all my notes are documented and date stamped, luckily there is no card on file or no authorization for any charges but really you ought to be more alert and up to date on notifications from customers especially if you give us to the options to complete your job ourselves with your self services, I’m still waiting to hear back of my confirmation that you guys have cleared and close out my account as of 9/26, so that part is where I have most issue with right now
Jason O | Overall ExperienceDesk clerk was rude and did not want to uphold the agreement that had been made verbally over the phone when we had prepaid for the facility. I had to get the manager involved in order to get my previous agreement upheld.
Johnathan M | First ImpressionsExcellent service
FRANKLIN V | Overall ExperienceSean and staff were great.
Alvia C | First ImpressionsMy unit was stuck and very difficult to open. I understand the shortened hours, but it was totally inconvenient for my schedule. NO ONE EVER ANSWERS THE DARN PHONE. :( The customer service was ok, depending on who was helping me.
amber r | Overall ExperienceGreat crew all around.
Bridget B | Overall ExperienceGreat customer service
Shelle C | First ImpressionsThank to all staff you all were very helpful everyday that I experienced your help . Staff here is friendly and helpful supper easy painless move thanks again. 5 stars of service !!!!
Jason D | Overall ExperienceThe staff at this location are great!
Dawn O | Overall ExperienceI found the new team of Uhaul professionals extremely courteous and very professional. Would definitely share my experiences with family and friends of the Federal Way Uhaul located off Enchanted Parkway.
Henry J | Overall ExperienceOne of the units I requested was not available due to damage. First two people who tried to help me had no idea what they were doing. Finally got an employee who knew how to check me in and assign a different h it since the original said it had damage (in the system it had a note). Checked in, shown how to access. 1 unit has a rat poison trap inside. Will need to request that be moved so we can store.
Mya P | First ImpressionsExcellent work
JULY A | Overall ExperienceI liked the giveaway section, kind of fun to check out.
Joyce M | Overall ExperienceEveryone here was super helpful. They all tried to make the experience as fast as possible. They walked me through everything and answered all of my questions.
Katie S | First ImpressionsKyle provides excellent customer service during my transaction! I’m so happy with this location, it’s clean, the storage units are easy to access, parking to load/unload has been easy, carts to transport boxes, etc are always available! I highly recommend this location for all your moving nd storage need!ms!
Kathleen W | First ImpressionsMy last payment was 6/28/22. Will I receive a refund?
Ronda S | Overall ExperienceMy unit was robbed. I was not called till 11am the next morning, I was told the alarm didn’t go off, I was told the cameras were covered so they didn’t see the suspect who broke in. I told them I would move my stuff out buy the end of the month. They didn’t charge me for the remainder of the month. However they double locked my unit every time I came in to move stuff out. I tried to have this issue resolved and I kept getting the “we really don’t know what happened”. I have never had such a bad experience with storage. My shed was the only one that sustained damage and robbed. This place was advertised to be secure. I felt singled out and targeted. I lost some very Valuable things that were extremely sentimental to me, and thanks to the lack of security at uhaul, I CAN NEVER RECOVERY MY LOSS.
mary j | Overall ExperienceIt would be better if the access hours would be 24 hours since we have our own access keys to check in and to unlock the doors.
sean h | Overall ExperienceNo complaints
Amelia D | Overall ExperienceVery friendly and helpful staff!
Cory S | First ImpressionsThe location where my storage unit was located told me they were overbooked and had no units available. When I asked where I was supposed to store my stuff they literally shrugged their shoulders at me. I asked them to call and find me another storage facility and they refused to help. I even asked who I needed to call to get a storage unit and I was told I could find the number on my reservation. The people were absolutely no help and had a very poor attitude. They absolutely refused to help me in any way and simply said, “ that’s how it is when they over book us.” This has been the absolute worst moving experience I’ve ever had. I will never use uhaul again and I have told all my friends and family about this experience.
Donald P | First ImpressionsThe staff was very helpful
Donny T | Overall ExperienceWe moved our stuff out of the unit on February 26, 2022, and the unit wasn’t closed out like it was supposed to be. It only got closed out on March 10th after they called asking for payment. Also, when I reserved a smaller unit. I was told that we would get the money back for the bigger unit or it would transfer over to the new unit, but was told on March 10th that they don’t pro-rate. Uhaul needs to have consistent policies from everyone.
Willis B | Overall ExperienceThe Staff was professional friendly and very helpful. Yes I would recommend this Facility to all my family & friends. 💘
LINDA C | First ImpressionsCustomer Service stunk. GM checked me in and used vulgar language, specifically used the word f,cjCompletely unprofessional
Richard W | First ImpressionsI had no idea it was an inside storage. I feel they should inlighten people before they purchase a unit
Stephanie S | First ImpressionsCustomer Service was Top Notch from the Original Contract set up with Aaron and the couple of times when I had a question. My move out also was an awesome experience! This is definitely a Great Location to rent storage from and I will be referring anyone who needs storage to Aaron and the Federal Way Team! Thank You!
Deann N | Overall Experience24/7 access was removed. Decided to go elsewhere
Victor L | Overall ExperienceThe staff was great and the facility was well maintained. The surrounding area is the issue. There’s been shootings nearby and break ins at the location. There are no flat carts due to theft. I could not get my Christmas tree out this year. (It’s very large and heavy and needs a flat cart). I had 24 hour access but as the rates went up and crime went up, I moved to somewhere that I feel safe bringing my four year old daughter with me. I witnessed arguments on site with customers and was approached by some sketchy people. The murder in the complex next door was the final straw. Great facility but the location became dangerous.
Martin N | Overall ExperienceGreat customer service and thank you for all your assistance!
Madhuri C | Overall ExperienceMy rating would’ve been a five (5) star rating, but due to unforeseen policy changes in operating hours I am forced to leave a two (2) star rating because of the inconvenience that it has caused me. What is the whole point of having a storage unit that you cannot access during business hours when you work those same business hours. It just doesn’t make any sense. And then to be charged the full amount every month, also doesn’t make any sense and is not fair to the customer. Very dissatisfied with the experience.
Mark V | Overall ExperienceThe manager Mycole was always helpful and informative . The rest of the staff were courteous and efficient .
JENNIFER H | Overall ExperienceI have used this facility for years and have never had an issue. I have had a storage unit for the past 5 years that has changed in size more than 5 times and the switch over was seamless and smooth. I have also rented a truck/van from them about 10 times. Every vehicle and transaction was great! I recently closed my storage unit due to a move out of the area which resulted in an extra charge on my card due to an oversight. I called the location to report the issue and was credited within 2 hours including an email and phone call apology. I recommend this place for any and all storage and moving truck situations!
Michael M | Overall ExperienceThe management is terrible. The management on day shift is rude and unhelpful. I arrived and was told to remove the car from the carport was $75.00 dollars. I have never had to pay in other states. I then was asking for help to remove them myself, and a employee on night shift did not even tell me a chain was still on the vehicle, and was going to let me back up with it on. I asked him why he stated ( I forgot) (really!) I was then told the next day that it was only $35.00 dollars to remove the car. (WOW!) Then I moved out of storage on the proper date 11/22/21 and it was never done. I had to drive a hour to make sure as the management said. I was going to do it. After repeating phone calls to UHaul. This place is a rip off, and thrives. Improper behavior and terrible management that I have ever encountered. I should get a refund. Please call me at 702-265-8414 Danielle DeSantis
DANIELLE D | Overall ExperienceIt really sucks that there is so many “bad people” in the world that the access hours have to be cut short due to theft.
Brandy J | First ImpressionsWhat are the hours for accessing the storage
Talanoa E | First ImpressionsThe Enchanted Pkwy location in Federal Way was amazing. In the last few months I’ve had to rent a vehicle, a storage unit, and finally load a Ubox. They were so helpful and accommodating for each thing and nice too. Moving us stressful enough and being treated so well made it so much less.
Kristen N | Overall ExperienceSouth Lake Tahoe (Emerald Bay) general manager was rude and disrespectful. The assistant manager had no idea what he was doing, and refused to help out. Stated everyone was new. When arrived at Seattle, WA Federal Way location. The management stated it was $75 dollars to release my car from the auto transport. Next day it was $30. (WOW) I had no idea Uhaul treated their customers this way. So I guess next time will be Budget rentals and hopefully better treatment.
DANIELLE D | First ImpressionsBilling dept needs improvement
wade b | Overall ExperienceEmployees need more training or support to provide efficient and effective customer service. They are courteous but incompetent and nearly every step of my experience was delayed and required me to return to the counter to get their mistakes fixed. Errors occurred with storage and moving truck that delayed my move in AND move out and I was never offered any apologies or concessions except for when calling the customer service number. Diana at customer service was very helpful and effective.
Holly R | Overall ExperienceAaron was extremely helpful, professional and accommodating!!! Best 1st Impression at a Dealer Location EVER!!! 50 STARS 🤩
Deann N | First ImpressionsInconvenience: Online check in/out system fails, storage access hours, and only a one storage card key.
Rocio C | First ImpressionsI’ve always been happy with my U-Haul experiences
Billy L | Online Move InI was unhappy that my reservation was not found in the system even though I received a confirmation. Because of this I had to use 2 storage units which is very inconvenient for me.
Kristina c | First ImpressionsNice place people where nice also
larry m | Overall ExperienceExpensive for a 5x5 space. The online process was lengthy using a cell phone. I secured the space with a phone call and didn’t realize I had more information to provide once I arrived at the storage facility.
Debra M | Online Move InThis STORAGE area Customer Bathroom broken entire time, the staff at this location was VERY mediocre except Daniel and Michael, a Boss. I was assigned #1986 which has an outside personal lock on it they couldn't have removed asap, the next best location was in #2051 even further away (I have Disabilities from Car accidents so walking too far is torture) but this unit was too small but by this time , this location was closed. The After hours Call center Rep couldn't Reserve a new bigger spot because the store was closed. (What????!!!**""). They never recommended reserving online, either. I found out the next day my own online reservation for a bigger unit wasn't avail in this location because someone else had reserved it for 2 weeks out and it's 1st come, 1st RESERVED. Now these issues had been going on for 3 days and I had to keep my 15' van overnight for 3 extra days to remove my belongings but was never able to fully do it (at this location) so I found another Storage unit (that wasn't a U-Haul) closer to our home. When I went in to turn in my access card and request my-UNUSED but out of the package- Padlock (at the Federal Way, WA store) because I didn't need it anymore, I was accused of not buying the padlock (I proved it was bought on the #1986 unit) but still couldn't return it as it had no packaging. Nor did these 2 guys even CARE that I was leaving for another company. Wait for it, there's more ....the rental of my 15' Van for local for 1 day around town was charged $167, not the advertised $29.95/ day. $40 was added each day that I couldn't offload my stuff from the Van. I also needed my SUV stored but it's a 4x4 and Customer service tried to rent me a tow dolly that would've damaged my 4x4. I'm not making this stuff up. I've had THE WORST EXPERIENCE AT THIS FEDERAL WAY, WA U-HAUL LOCATION. AVOID IT AT ALL COST!!!!
Mary J | Overall ExperienceDoor access card swipe machines don’t work properly. Hot summer made them malfunction. Made night time access hard to get in. We had to pay for a second day truck rental, because it took hours to get in at night. Other than that, it was clean and well maintained.
Dawn G | Overall ExperienceI needed a temporary storage because we were relocating and this was the best choice due to location and it worked out great and service was exceptional . Would recommend to everyone and use again.
Tulgi L | Overall ExperienceI had a very pleasant and positive experience
Saint A | Overall ExperienceI got stuck in construction traffic moving across the state so I showed up 13 minutes before closing. The first guy seemed helpful initially but completely apathetic that the movers I booked through Uhaul no-showed me. He gave me a unit that still had a lock on it, so not so helpful after all. I had to go back for a different unit but they had just closed so the guy tried to ignore me. I banged on the door till another guy showed up and found me another 5x10 unit. I was told I wasn’t allowed to park my truck rental on site overnight while I figured out how to unload it without movers. …The locked storage unit was still in the system as available the next day so it will happen to the next customer…. I didn’t get instructions on how to use the 2 entry keypads but staff seemed annoyed or condescending the next morning when my attempts failed and I asked for help. Turns out the access doors still weren’t unlocked an hour and a half after business opened so it wasn’t operator error. They only unlocked one set of doors at the unloading zone or the other doors were broken. 2 out of 5 people gave appropriate customer service and basic courtesy. Careless or incompetent staff made a hard move a whole lot harder.
Holly R | First ImpressionsThe best staff anyone could ask for, especially the large bearded ginger fellow :)
MYCHAEL K | Overall ExperienceThey rented my reserved unit. 10x15 And then gave me two units to equal the same size That was ok but they put me to the very back of the building the walk was equal to at least a football field is not a football field and a half I rejected the unit and got the same full-size unit for less down the street FM
Frank M | First ImpressionsUnits were clean and updated. Building has AC, bathrooms.and drinking fountains, which is quite nice when you're moving things in to storage for several hours.
Colin S | First ImpressionsThings were taken out of my unit.
JOEY M | Overall ExperienceEveryone is very helpful and friendly
Amber R | Online Move InStaff was extremely helpful and quick to help problem solve after a long, complicated, tiring move across the country.
NICHOLAS M | First ImpressionsOkay
Toyie R | First ImpressionsLocks are not left in the storage unit, you still need to go inside to get one.
Marielle S | Online Move InNo tengo palabras excelente excelente
SONIA B | First ImpressionsI would recommend 24 hour access to the storage if can..sometimes I worked late and need to put stuff in storage but cant..I keep loosing my stuff in back off my work truck because no access to my storage after 10:00 pm..
Rimson S | First ImpressionsThis is a much better facility than the Auburn location.
Shianne J | First ImpressionsNot stored
Duncan K | Overall ExperienceI love this storage. However I don’t use it often. If I ever need a storage I’ll be back.
DIONNE R | Overall Experiencewe recommend UHaul storage to several friends in the F/W actually we have 5 Friends that are currently using the facility
Rod K | Overall Experiencejust moved; prior apartment lease ended 8 days before new dwelling available. U-Haul 1 month free storage with truck rental worked great. Also used Moving Helpers ... another excellent experience. Thanks!
Thomas P | Overall ExperienceFabulous service
SUSAN S | First ImpressionsMaria was kind. I moved to the city by myself from Yakima she was understanding nice and s breath of fresh air after I had a long tiring day.
rosio g | First ImpressionsCourteous helpful staff, excellent facility
Thomas P | First ImpressionsI am very upset. I was under the impression that my move-out date was the end of the month just like when you rent other spaces. I expected that the fee I just paid in advance for the next month would be prorated back in a credit...so that I would only have paid for 3 days of the month. It's totally WRONG for Uhaul to keep more than $100 for days that are unused. When I tried to talk to the staff about it they said it's just Uhaul policy not to rebate pre-paid fees. I have been a loyal, never-late paying customer for more than 5 years. To be treated unfairly at the end is horrible customer relations.
JILL E | Overall ExperienceAll your employees are so kind and fast move.
Hyun P | Overall ExperienceThey give me truck is very very old and I drive-in the state and will sco drive to the right Is mild go over 180000 miles
Hayder H | First ImpressionsSecurity issue: Middle age female on side walk outside the main doors to storage, walked in through the open main entrance doors when others came and went. She was nervously looking around, so I continued to watch her from outside our rental truck. She lifted up one torche' lamp and started to walk away with it. She saw me watching and motioned, "oh, is this yours?". She put it down, came outside and said, "oh, I thought these were free." If I hadn't been standing outside watching her, lamps would have been stolen. I did report it to the office.
Doug D | First ImpressionsAs always, 5 stars to this Federal Way location. Great job guys.
JARON H | Overall ExperienceVery helpful and straight forward.
Luke G | First ImpressionsMy access card didn’t work and the next day I had to get another one and it didn’t work either. All the staff could say is wait 5-10 then try it.
MICHELLE H | First ImpressionsIt was a long way down the hall to the unit.
Glenn F | First ImpressionsThe card check in and out reader can be a little frustrating sometimes because it can take numerous swipes to get it to read the card. Other than that my experience was as shown above was excellent.
Ted K | Overall Experiencei am unable to verify my storage unit details online after setting up my account. it appears the staff may have signed me up for two units after i viewed one and decided it was too small and asked to rent a larger unit instead, not in addition. There were also problems with the key card for access which the staff was unable to fix. The site is fine but the delivery of service is lacking.
Michael B | First ImpressionsThe storage unit i was assigned was in the very back of the building and a huge walk from the offload. I am disabled and before I even opened the locker, I went back into the store part, explained my situation and asked for.something close to the door. He gave me two smaller units that he said were close, but they were just as far. Half way down and then all the way over to the end of the building. Also I tried opening my locker and the alarm went off every time so I couldn't open it. I had no way to physically get my stuff in there. I gave up and went to a different self storage company down the street and cancelled uhaul storage.
Kristine W | Online Move InPlease note: I'm not moving-out my storage unit at this time.
Lynnette O | Overall ExperienceI Loved my overall experience with Uhal-storage, the only problem that I had is the lien fee which is put on your account and can't be reversed. Because the large storage is not covered under the move-in-special, I had to get two small units so I could use the move-in special. this means when my hours where cut I did not have to come up with one fee of $108. but two. I know that everyone as well as business are suffering during this time, but you asked so I thought I would share, and if you would like to bless me with a refund of the $216. I will receive it (smile). Again I love your hours of entry they are perfect and the cleanliness of your storages are amazing. Thank you and I would use your services again but my prayers are that I never have to experience homelessness ever again in life.... maybe the experience will be just to store a overflow of items.. Betty Jimerson 206.765.9071 bjjsunshine@gmail.com
Betty J | Overall ExperienceMy concern is pest invasion. My belongings were stored for three years and didn't have carpet beetles when first stored. Upon removing my belongings, carpet beetles were discovered in the unit. Also, there was some kind of construction that caused dirt (soil) to fall into the unit, which had to be cleaned off of some belongings. A recycle bin for boxes would be appreciated.
Patrice H | Overall ExperienceGreat staff, Steve the Manager was very helpful
scott h | First ImpressionsWe emptied the unit the day before the next payment was due and asked the staff what we needed to do to check out. They claimed all we needed to do was leave the door open on the empty unit and our contract would be cancelled. We have not received multiple notices of past due amounts and threats to lien the unit, which is empty for failure to pay. Phone calls and emails to U-haul explaining the problem and saying they would fix it have not worked as of yet.
Craig L | Overall ExperienceMichael was really great, after a very negative experience at the Auburn facility we were so happy to end on such a positive note. Check in was a breeze, loading the storage unit, with the help of the dollies easier than we would have thought and return of the rental van was efficient. Thank you for a no hassle experience.
Marta H | First ImpressionsInitially renting the unit took longer than it should have. I spent more than a half hour, when I was the only person there. I had no issues while my stuff was in storage. When I removed all of my items, I was moved out without my knowledge when I still had 10 days left of my paid rental. It is a little nice that I didn't have to return to move out, but I was not notified about it. So I still returned and was confused when my card didn't work. I got this move out survey about my "recent patronage" but no email, text, or voicemail about having been moved out. I was told they called, but I've never had a business not leave a voicemail when the phone isn't answered. The survey email didn't say it was about moving out, so I didn't know until I clicked the link for the survey. If I had wanted to use the last 10 days of my storage, that right was taken away from me without my consent, and it's unacceptable.
Katie k | Overall ExperienceVery poor customer service at this location.
vibhai t | Overall Experienceworst experience ever had to call the police 3 times let someone else unload my truck and keep all my stuff after I was told they would lock it up so I could come back later to un load came back 3 hrs later to 3 men unloading my stuff was told by the man at desk that it was a civil suit that I would have to handle on my own would never again use uhaul again are recommended to anyone
tammy m | First ImpressionsI would use them again no high fees like other places
Rebecca T | Overall ExperienceEveryone on staff was very helpful and professional. Made me fell as part of the family. A big tombs up to the management.
leonard p | First ImpressionsGreat facility and customer service.
Xavier M | Overall ExperienceNever any problems, wouldn’t ever go anywhere else.
Carolyn S | Overall ExperienceGreat job. Everyone was more than professional and kind. Very rare in this world of inefficiency. Well Done!!!!
Port O | First ImpressionsGreat service and I will be returning for sure next time I am in town
Joaquin D | Overall ExperienceWeekend hours are difficult by being too short for people who have full time jobs.
SHANNON S | Overall ExperienceNA
demica p | Overall ExperienceYou guys did your job and you keep your word I really want to thank Michael for the good customer service he have. Keep help the good work you explain everything down very good. Once again thanks
Shawndreqka T | First ImpressionsVery helpful staff.
Susan D | Overall ExperienceGreat facility
John M | Overall ExperienceWe fouND
kibeom l | Overall ExperienceThe staff here are wonderful as they work in a really tough community with lots of unusual foot traffic. They handle it with grace and unbelievable multitasking skills.
serena s | Overall ExperienceThe staff here are so wonderful. I moved here from Florida. I was tired, over whelmed feeling. They took their time with me and helped me get settled. I hope everyone in Washington is this nice.
Amanda H | First Impressionsstaff never calls you when you leave urgent messages. I accidentally left a headboard. couldnt get ahold of anyone to secure it for me while i drove 3hrs. was gone when i arrived. Answer your phone!
Aaron U | Overall ExperienceSometimes, especially on weekends, there was shortage of carts.
Raymond P | Overall ExperienceWe've used storage facilities in several places and your is the very best. Thank you.
KAREN H | Overall Experiencevery slow. took 45 min to check in. explanation of process very poor.
dallas j | First ImpressionsAlready wrote a comment. Harry and Michael at the front desk were very professional and helpful. The facility was extraordinarily clean and the rest of the staff was very helpful as well.
jeffrey b | First ImpressionsThe place is disgusting trash everywhere. My wife had multiple homeless approach her while I was in the storage area. She did not feel safe by herself.
daniel b | Overall ExperienceOverall a good experience. Staff is super helpful. Hours of access only 7am -7pm 5pm on the weekend turned me away several times in one year of storage. No issues whatsoever other than that.
Jerry H | Overall ExperienceGreat service 👍 Thank you
SERAH N | Overall ExperienceThe rep was very helpful and provided great customer service. But he was in a rush entering in my rental info... he had to re enter it 3x because he kept messing up or clicking out of the tab.
Arionna H | First ImpressionsI suppose uhaul, like all other corps hires from the applicants available, and thus advantaged or disadvantaged accordingly. However the mgr/amgr @ federal way fac should be reviewed by corporate.
Richard H | Overall ExperienceGreat place for all your storage and moving needs. The entire staff there has been outstanding in regard to customer service. This is the spot
ADOLFO O | Overall ExperienceI enjoyed having easy access to a secure storage space. The staff was friendly, knowledgeable and efficient.
Lori M | Overall ExperienceI purchased 3 wardrobe boxes and was given the wrong plank for the inside, I couldn't use them and should receive a credit. I put gas in the truck more than it originally had, why was I charged for fu
Catrina H | First ImpressionsThey did not fulfill their promise nor did they care to fix the problem they caused when they were the the wrong and over charged me and recommend a unit too small to fit a 3 bedroom. Ended up w/o any
demica p | First ImpressionsI had a horrible experience with the services recommended/provided. I was charged up front for services that were never provided, and not able to rent the storage unit or truck promised nor did they..
demica p | Overall ExperienceBad review! Random folks always in storage looking at donated stuff ready to take anything u set out. Homeless People sleep in donation area Be Careful! Staff unfriendly, unprofessional, lazy, slow
noel j | Overall ExperienceDuring my move and the upheaval of my family, FW's U-Haul helped keep everything calm for me, whether renting a truck or needing another unit because I had to much stuff to sort through. They were gr8
SHELLEY K | Overall ExperienceYou haul up the prices twice in 6 months. You are asking too much for storage. Went with a cheaper That offered more services and a cheaper price.
di'dionna R | Overall ExperienceLaura Alvarez & I forget the young man's name have ALWAYS treated me with dignity & respect. I've been there since 8/16 & can't say that for most of the staff including the managers except one woman.
Maria A | First ImpressionsTHE MANAGER SUCKS. Would never respond to emails. The staff is great. Great facility.
Gretchen K | Overall ExperienceThe personnel at the Federal Way storage unit were always very helpful and very quick about helping out. They ALL have a great attitude.
jennifer m | Overall Experiencevery friendly and clean
Michael M | Overall ExperienceThanks
Heriberto J | First ImpressionsWait times are very long. Response times to inquiries are very long. Unaware of changes to appt confit until arrival. Confirmation of received boxes took too long.
Kelsey R | Overall ExperienceThe manager James was awesome. He exceeded my expectations in resolving a problem with one of the trucks I rented. Great employee.
Paul P | Overall Experiencegreat customer service they were very understanding even though i had to get my belongings out before the expiration date of the free month rental so there was no cost associated with my rental.
Aswan T | Overall ExperienceWill definitely use you guys again in the future if I ever need to.
KRISTAL R | Overall ExperienceFelt very good about our choice of this U-Haul location for our storage needs - very good customer service from every employee that we have had contact with.
Paul F | First ImpressionsMy only complaint is the hours of access. I often needed to get in to my unit between 8-10 pm but it was already closed....
Aaron W | Overall ExperienceWent above and beyond what was expected
Darren S | First ImpressionsNice unit but moving stuff in and out was difficult bc of staff parking their cars in the loading spots all the time. Expect a long line inside too, facility is very short staffed.
joseph g | Overall ExperienceThat's the shity storage I don't recommend to no one management suck childish no customer service at all the put 4,5 kids there the don't know what z going on
Seyyed k | Overall ExperienceI look forward to continuing doing business with U-haul. Thank-U for giving me a warm welcoming. Sincerely, Samantha
Samantha B | ReservationI have had good service for several years from this particular U-Haul site. Very helpful. Thank you.
CRAIG H | Overall ExperienceI gave 3 stars because I paid for the whole month and I moved my stuff out 2 weeks after I paid for the month and wasn't pro rated. Other storage units I used did that. My review wont matter anyways.
antonio c | Overall ExperienceEvery thing worked
THOMAS H | Overall ExperienceGreat customer service
PETULA L | Overall ExperienceExcellent service and storage facility.
DEANNA I | Overall ExperienceWe ran into some problems changing the unit for size we were told on thing and it did not happen. That was stressful another employee steped up she was very understanding she was appreciated.
Janel S | ReservationProfessional and available to assist if needed. Very satisfied with the storage unit service.
ronald j | Overall ExperienceThe customer service was excellent, friendly, attentive, and patient with my questions.
Laura F | ReservationMike was a wonderful helper. I am a repeat customer and I am satisfied with the service I got.
Martha T | ReservationClerk was friendly and very helpful.
LINDA J | ReservationIt was the greatest experience with storage I've ever had. I am so blessed to have had the opportunity to these wonderful people help me.
Chris F | Overall ExperienceMy boxes were covered with inches of dust. Evidence of rodents. Employed a were slow and not very friendly. Like they hated their jobs
Laurie A | Overall ExperienceNot happy Laura or Loura alway argues with customers. I try not to get help fromI heard how she treats people . I move , loura arguing with me that only business owners have 24hrs access i move.
WENDY H | Overall ExperienceThe overall rating of the actual store was average. Nothing out of the ordinary - what you would expect out of a moving & storage facility.
Mercedes G | Overall ExperienceEveryone there were very helpful and polite. They made my move super easy.
Hilary L | ReservationClose by to my home and there is a place to put your items that are no longer needed so that someone else could use them.
Richard C | Overall ExperienceThey pulled my U-Boxes to a side loading area where I was able to unload them into a U-Haul Truck and take it home. I was able to return the truck the same day, which was nice. Thanks
Donald S | Overall ExperienceThank you to the staff members who helped me when we forgot to sign out of the storage unit before we moved out of state.
catrina l | Overall ExperienceGreat place to store things.
Stephen H | Overall Experienceclean and efficient
Barbara C | Overall ExperiencePoor customer service. Staff expected me to go to the front to get the keys to unlock my new storage vs walking me and showing me where my new storage was.
Mary S | Overall ExperienceRepeat customer so I guess that says something...
DAVID H | Overall ExperienceAssistant manager is a cocky little punk. I would never store my items here again. Rest of staff is fine but besides The manager.. The assistant manager represents this location.
David J | Overall ExperienceAs many times as I have had to go into the office it is always under staffed. At one point I saw 4 employees standing outside smoking and talking, while there were at least 6 people in line.
Heather T | Overall Experience