Charged $15 and change for 8L of gas after putting $10 of gas in the tank before returning it. Kind of ridiculous. Ended up being $88 for a 2-h ~30km rental.
jack mCustomer Reviews for U-Haul Moving & Storage of Halifax
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The free unit came in handy when I rented a truck. Dealing with A 10" surfboard when you have to move out and in on the same day is not easy! Thanks. Tyler
Tyler W | Overall ExperienceYou cannot access your stuff 24/7 like EVERY other Uhaul, the staff here is completely inadequate and I will never rent here again. I shouldn’t have to begin with but I didn’t know their hours were ridiculous when I signed on. The staff also has no idea how to help customers figure things out and will just shake their heads and walk again gasping in shock you have a question! Oh my gosh how dare you make me do my job. The manager also never speaks to you face to face but instead hides in an office and has her workers run in and run out to tell you what she said. She should just come out and have the conversation herself instead of speaking through a middle person wasting an hour of people’s time. even other Uhaul managers and employees I SHOWED evidence of all this too as I record all conversations with businesses was shocked and disgusted this was how they ran their business. I was also charged money on my card for SOMEONE ELSE doing business with you and stealing my card information. Yet that’s my fault and so I lost nearly 70$ for no reason. I never gave you my card information to use Regardless I don’t live in Nova Scotia anymore so I will never set foot on your property again. These are parts of the reason I left this horrible province because businesses have no idea what they are doing.
Kassandra S | Overall ExperienceVery good facility!!! However, I pay in advance and had signed up to receive reminders for billing. I ended up being fined and paying double what a month was because of that.
Eileen B | Overall ExperiencePaid to the end of April but moved out on the 2nd if April, yet a partial refund was not made, so basically the locker can be double rented for 28 days. This is totally unacceptable in my opinion.
Craig B | Overall ExperienceEverything was very easy and completely automated!
KURTIS J | Online Move In1) I rented a 10'x20' unit and then on move in I find out it is actually two seperate 10'x10' units. This should be clearly disclosed. It really is not acceptable. In my case I made it work, but it wasn't the plan for how I wanted to store things. You should also give actual dimensions because they are not even 10'x10' they are more like 9'6"x9'6". 2) The keypad at the main door to the indoor climate controlled units advises for after hour access to input your code, however it doesn't actually work for the posted after hours. There is no notice to advise anyone of this and I was not told there was another entrance that could be utilized after office hours. I found out on a subsequent day when staff were on. 3) There is a bay which clearly shows you can back a large moving truck up to and in, but in any event you can easily back up to the loading bay garage doors of any of the three bays, however they won't let you use these unloading bays in any capacity if you have a 20' or 26' uhaul moving truck.
Tim W | Online Move InThe lock that was provided with the unit was defective. I had to go to the office to get it replaced. Everything else went smoothly. I would recommend U-haul Storage to a friend or family member.
STEPHEN P | Online Move InThanks for all the safety and security.
Steve S | Overall ExperienceThe storage numbers were haphazard. It was hard to find where my unit was located.
Kim G | Online Move InInitial setup through the website was very problematic
ROBERT B | Overall ExperienceI was plenty surprised how clean the storage facility was overall. The Halifax store staff is very friendly and helpful.
Marcia J | Overall ExperienceStaff was very nice and very friendly
Blair M | First ImpressionsYou broke your own contract trying to sell me after hours access. All loading bays were damaged, blocked by trucks, or used for storing trailers last time I went. I nearly got blocked into the building after office hours because you're not giving people a proper place to drop their trucks after hours. I have photos and a written contract uhaul broke. I will never rent from you again nor will I recommend you. As a matter of fact I have put the above info and photos online for the world to know and see what they are in for at uhaul.
Tanya H | Overall ExperienceCustomer service rap was a little hard to understand i'm deaf in one ear , so just a deaf language barrier incident , nothing serious
DANIEL C | First ImpressionsStaff was helpful but not particularly friendly
Jeff P | First ImpressionsI paid extra for what I was told was 24 hour access while in reality it was only an extra 3 hours extra, aside from that everything else was good.
MICHAEL A | Overall ExperienceAll staff were great very helpful and well trained at all locations I used
GEOFFREY A | Overall ExperienceUhaul is always there to help i use Uhaul all the time
joseph b | Overall ExperienceGreat.
Colleen S | Overall ExperienceIt was really easy. The first month was free because I rented a van. Staff was helpful. I would recommend.
Donna E | Overall ExperienceWe rented here for 6 months never an issue and always clean. They only thing they could improve on would be a sign by the pad key saying you must punch in code or alarm will go off. The other thing is an indicator saying the garage door is occupied before you attempt to back up to a garage door.
Ray P | Overall ExperienceI booked a locker that was twice as big as the one they gave me. It was the only locker they had left, according to the staff member on duty that day. Yet, despite the fact that I was given a locker half as big as I asked for, I was still charged for the original size. My experience renting moving vans with uhaul has also been awful. I would never consider giving uhaul another cent.
Aidan M | Overall ExperienceI lost locker belongings which had a ring in it with some of my grandfather's ashes in the ring and the employee would not contact the person who got the locker on the auction to let them know.
JAMIE G | Overall ExperienceGreat location and can be accessed by bus or car. My heart was at peace knowing my contents were kept safely. Great staff and easy to speak to.
irene k | Overall ExperienceStaff was very friendly and gave good advice proactively.
ABHIRAM S | First ImpressionsThe app made everything EASY! Great facility and highly recommend them.
Vicki P | Overall ExperienceMy wife booked online, but I had 1.5hr delay at counter trying to complete paperwork which had to be done apparently online according to salesman. Salesman had to complete on workphone anyway. Then truck was parked in middle of parking lot. Upon return of truck argued over quantity of fuel even though I made sure fuel was above starting point
steven e | First ImpressionsI would NEVER recommend anyone to use this location for storage. First of all when I did have the money I could not get a hold of anyone in the officem I kept getting transferred to the main line and I was told I needed to speak to the manager to send funds. I paid half my unit cost the start of August and was unable to reach anyone all day August 31st to pay the other half. It resulted in an email the next day of the unit going up for auction. When I tried to contact the manager to discuss this I had the same exact issue. I was forwarded multiple times and spent hours being transferred to people who worked for U-Haul who could not help me. I have told multiple U-Haul employees that I wanted to speak to the higher up to place a formal complaint. I ended up losing my storage unit. Yes I understand I could not pay it in full. But if you say you're gonna work with someone and completely ghost them and you're unreliable than that just makes your word and reliability trash. This experience put a bad taste in my mouth about the entire company. I had not been helped and my unit has now been auctioned off. No one tried reaching me by phone. Also I was banned for trying to bid on my own unit since U-Haul refused to work with me with my items. I'm in the United States. I can't just show up physically to my unit. I will continue to try to place my formal complaint about this faculty. This manager is a joke.
Olivia A | Overall ExperienceHalifax UHaul is a perfect spot for all storage needs. We had an issue with our bill early in and it was looked after with care and in a timely fashion. They only complaint I do have is the charge we had to get our lock cut off. My husband lost the key to our locker and it cost $50 for them to cut the lock. It was definitely an expensive mistake on our part. As for the employees at this UHaul, they go above and beyond for their customers.
Melody R | Overall ExperienceIt was very helpful and the price was great compared to other options
daniel r | First ImpressionsThank you so much. You guys were awesome.
john s | Overall ExperienceAs always, Logan very helpful.
Sheila M | First ImpressionsOnly negative comments was that often times there were not enough carts available.
Jennifer W | Overall ExperienceWas a perfect experience:)
Erin O | Overall ExperienceMost of the staff were helpful and friendly but I didn't feel very supported when I moved in.
bridget k | Overall ExperienceGreat company to deal with; very helpful and friendy staff.
Dianne M | First ImpressionsI would recommend u-haul to everyone. From the beginning the manager and the staff were very good. I have absolute 💯 respect for you all. I will miss talking with you.
Mona L | Overall ExperienceExcellent!
tom m | Overall ExperienceHad a great experience with the staff at the counter and with Jen. She was very understanding and accommodating!
Chelsea U | Overall ExperienceIt was a bit overpriced!
Endre S | Overall ExperienceGreat heated storage in a very nice and new facility. User friendly.
MARK M | First ImpressionsAt this specific location in Halifax, my “in person” face to face experience was excellent and everything went smoothly. The staff was super friendly and helpful, thank you and please keep it up with the great customer service.
JOSE R | First ImpressionsGreat!
OLEKSANDR P | Overall ExperienceFantastic Service & Staff
destiny g | First ImpressionsThe facility and available tools (carts) supported my needs. If I was to make a constructive feedback comment I would say that service line ups are always longer than they seem to need to be, whether buying a box or renting a unit.
kym p | Overall ExperienceWould recommend but maybe at a different location. The place didn’t seem managed very well and most of the employees did not seem very competent in their roles. There were a couple who were great though and the units were very clean. More flat beds would be great too.
darren j | Overall ExperienceThis is an excellent and well-managed storage facility and the manager Jen Cashin is EXCEPTIONAL. She is friendly and works extremely hard. She has been in there, at the front desk area, serving clients, and supporting staff every time we have visited the location over the past few months (at all hours, and every day of the week). She also treats clients and staff as people. She is warm and friendly, genuine. She actively problem-solved various challenges we faced with uHaul booking online, and made our complex and really stressful and difficult move possible. She deserves recognition for her talent and her hard work and amazing attitude. Thank you Jen! You - and under your leadership your staff - turned challenging uHaul experiences into positives. We are so impressed and grateful. We have recommended this location specifically to several friends and family already.
Heidi T | Overall ExperienceMore courtesy flat carts would be helpful especially with the amount of folks using the facility
Chad S | Overall ExperienceBooked outdoor unit and when arrived on the day, it was not available. I had to take the indoor facility. On asking why they allowed to book the outdoor facility, staff became rude and said we can only provide indoor facilities. No apologies or explanation it piece fully.
Sarath B | Overall ExperienceOnly issue is that I still haven’t received a receipt for payment for the first month.
Rick W | First ImpressionsStaff were all very helpful and kind. Definitely would recommend to anyone needing to move or store anything
RILEY A | First ImpressionsU-Haul the best truck haul rental.storage room the best.no other match
JOHN H | First ImpressionsNeed more training for some employees but most employees were very good
Don R | Overall ExperienceNot always the best trained staff but most of the time very good
DONALD A | Overall ExperienceGreat clean storage facility. Would be more than recommend to a friend.
Robert K | Overall ExperienceGreat people to deal with..
WAYNE S | Overall ExperienceI showed up to move into (and I paid for) and 8 by 8 storage unit. When I arrived, the locker front desk staff gave me was clearly 5 by 8. I’m 5’6”, and clearly longer than the front dimension of the unit we were given. We brought enough furniture to fit into an 8 by 8 unit which screwed us over when we were given (and charged for) a 5 by 8.
Aidan M | First ImpressionsVery well kept facilities, might be a bit short staffed. Had to wait every time we went in to buy supplies for ten to fifteen minutes to pay for boxes and other moving accessories. All said still very pleasant people and nice facility 👍
Chris E | Overall ExperienceYour store manager at this location - Jen Cashin - is a huge asset. She is wonderful to deal with and does a great job.
HEIDI M | Overall ExperienceAwesome space. Would use again 100%
Ron B | Overall ExperienceAfter spending about 2 hrs back and forth on the phone with access storage (only because they were closer to sons apartment which flooded) I get to the facility to find they decided to close early. I came home got online and rented a unit with you in about 10 minutes and went directly to your facility and dropped stuff off no issues just the way it should be. Thank you
Thane H | Online Move InMy reservation was not available but my attendant fixed me up.
Christopher R | First ImpressionsAlways a great experience.
Brock W | Online Move InGreat place
Robert K | First ImpressionsIt was all of the above and more. Thank you I have continually referred your location to family and aquantances
allan s | Overall ExperienceWhen doing business in Canada you should use metric I do not know the American temperature or miles(truck rental)
Ken T | Overall ExperienceExcellent customer service at Chain Lake Drive Location.
wanda p | First ImpressionsYour staff are very busy and do a great job. Please support them,
Davis B | Overall ExperienceThey never let me know there was an access code or card. Everytime i went there the alarm would sound. I was laod off and was 2 months behind. I was told my stuff was going to auction. I made my payment and went to check on my locker and my lock was cut off. They gave me a new pne, with no apology. And that lock didnt work. . Had to be cut off. Went to move my stuff and couldn't fi ish bc of the card they gave sid not work. Left with stuff outside. Finally moved my stuff next day and was forced to leave my belonging outside bc of alarm.
Barry m | Overall ExperienceFacility was clean. Access hours are horrible. It’s closed at 7pm which is ridiculous. I was not happy when signing out to find out that I had to pay for the entire month. I thought I would get a portion of the months rent back moving out early.
Christine D | Overall ExperienceJen and her team were excellent to deal with!
CHRIS W | First ImpressionsWas a great move in experience. Moved close to closing time. Didn't realize til office was closed we needed a larger storage unit. But our fault not yours. Will upgrade next month
edie d | First ImpressionsJen was awesome to deal with , she made it a pleasant experience.
Frank S | Overall ExperienceStaff were always friendly and helpful. Felt very secure in storing our processions with u-haul
Sandra B | Overall ExperienceThank You All Fine Folks Excellent Service & Trucks & Storage Units Awesome Staff :)
John K | Overall ExperienceThe staff is very Friendly with a smile greeting well I’m very happy
haxhere b | Overall ExperienceExcellent storage facility! Well done. Thank you!
Gary W | Overall ExperienceGreat service and staff is amazingly helpful and friendly. Location is perfect and clean.
Annie K | First ImpressionsLong wait on holds when calling, 15 to 20 minutes
Kelly H | Overall ExperienceNot able to get in building
Tyler R | Online Move InVery quick and easy, certain items supplied made moving into the facility very easy!!!
Todd S | First ImpressionsThe staff are super friendly and helpful! The extra large elevator makes it easy to move items to and from the locker. The facility is very clean. Excellent storage experience!
Lisa J | Overall ExperienceMy things were safe and secure and dry. I had no problems 😊
BENJAMIN E | Overall Experiencebetter communication with customers about things like access hours, the fact that a 26-footer can't fit in the loading bay.
ryan G | Overall ExperienceWe have had no compensation for the leak and damage of our belongings, which happened over a month ago...even after I put in a claim and spoke to a claim agent, and then to the claim adjuster on the phone. No follow up! Poor service on that note; which is a rather important note. When something goes wrong, that's the time to truly show up for your customers. Someone needs to resolve this issue ASAP. We have about $4000 in damages.
hong w | Overall ExperienceI booked online for a 10x10x10. I arrived at the facility and rented a truck the same day. I went and got items to be stored and brought them on site. Opening up the locker, I questioned if it was the right locker due to the small size. I went to the office and asked to make sure it was the right locker due to the size. The only comment was the system says it is a 10x10x10, so I can’t help you. I asked the person at the desk to come and look, she said no. I asked her to talk to a manager and she asked Jen and she said no and wouldn’t look at it either. I measured it with a tape measure and it is a maximum 9’4”x 9’6”x 7’’9”. This is false advertising and I wasn’t going to get what I was paying for. I had a friend come with a trailer and we moved the items to Metro Self Storage, where the people were nice and friendly.
David Y | Overall ExperienceKept being charged for unit no longer using. Mafe multiple attempts to cancel but was told unable to cancel.
James M | Overall ExperienceI reserved a 10x10x10 and received a much small room. It was a 9x9x8. When I asked about it the front desk person was snarky and when she went to Jen about it she was not better. Did you know that it is illegal in Nova Scotia to advertise something by weight or size and it be inaccurate? I will be making a report to the provincial government.
David Y | Online Move InNice people
DARREN D | Overall ExperienceEverything great. Thx to Jenn and crew at Uhaul Bayer's Lake, Halifax. Cheers, John and Kim Calder
JOHN A | Overall ExperienceVery grateful for passed experience. Patient and helpful.
catherine b | First ImpressionsThey've always worked to get me the equipment I need even if they have to send me to another location. Storage facility is clean with convenient drive in bays. I've really enjoyed working with them with 2 rental units and a history of 10 trailer rentals.
trevor s | First ImpressionsExcellent Company. Excellent experience & customer service.
John K | First ImpressionsA++ for the staff. Ali and Tiffany were awesome, friendly and patient even when their computer was giving them issues. And D (unsure how to spell the rest of his name) was supper sweet by bringing me a stool when he noticed I was standing for a bit. Please make sure you reward and keep your staff happy, they’re keepers!
Dominique C | First ImpressionsThe staff were amazing! I have never had better customer servicem
Luke F | First ImpressionsLogan was superb, incredibly friendly and helpful. give this man a raise!
DANIEL A | First ImpressionsFirst class people and first class service. Couldn't wish for more friendly and helpful people. A big shout-out for Jen and her crew!
NORMAN E | Overall ExperienceI did not use the storage place not even for a single day, due to the mistreatment of an employee, and because of her, I signed up for another company that values customers more. It was a bad experience with that employee. Thanks.
Ahmed S | Overall ExperienceThere was an offer to rent a vehicle and get your first month free on the self storage. When I talk to the employee about moving the vehicle, he said that I didn't have to move it and it was up to me. He gave me the storage and the vehicle keys. The next day when I wanted to return the vehicle keys, there was a different person and said I had to move the vehicle at least 20 km and there was no mouth free. I was ready to pay for the vehicle and to use it today but she was very tough.I asked for solutions and I said I was flexible but she was not cooperative. At the end, I cancelled the order and I wasn't satisfied.
Ahmed S | First ImpressionsFrom the move in to the move out the staff was great and my locker was great
DEVIN M | Overall ExperienceYour facility helped my moving a lot. Thank you UHaul.
Hae J | Overall ExperienceFront counter staff were poor at their jobs.
howard w | Overall ExperienceThe counter staff complain to the customers they are understaffed and the phones don't work because management only buys cheap phone chargers that do not work. Trying to contact this branch by phone has had me on hold for hours. The facility is great but its understaffed and the staff training is poor.
270 W | Overall ExperienceVery easy to use, very clean space and well lit. Never had an issue with access to elevators despite the number of units they have available. Price was good for what I was renting and check out was easy and took under 5 minutes. Highly recommend.
Adam G | Overall ExperienceEverything was great, very good promotion
Chris H | First ImpressionsI nevered had a u haul .Dont know why i got this
Beverly m | Overall ExperienceI was very pleased with my overall experience with U-Haul. The facility is well maintained and very clean. I would highly recommend U-Haul for any storage needs.
Rosina A | Overall ExperienceVery helpful, friendly and just overall lovely people.
Kent F | First ImpressionsI love this facility! And the staff are amazing. Will send anyone looking for a truck or storage. Thanks for all your help!
Jenn G | Overall ExperienceStorage facility was fine but all of the staff are so unhelpful. Every time I dealt with this it was a struggle and problems arose with basic things. For example, asked for a receipt when checking out of my unit and they couldn't produce one and acted like I was truly inconveniencing them.
Andrew S | Overall ExperienceEasy access, friendly staff. Huge problem with screws all over the place in the parking lot. One day after stopping in I had screws in 3/4 tires. Luckily only 1 punctured the tire. Many of these screws are come from the construction of the storage lockers themselves, though some come from careless customers. I’d highly recommend sweeping the lot with a magnetic sweeper after new units are constructed as the builders seem careless with fastening hardware.
Brett L | Overall ExperienceVery smooth experience.
Pryce H | First ImpressionsSmooth and flawless operation. U-Haul met my needs perfectly. My items were secure and safe, even through the recent hurricane. Very happy with my experience.
James C | Overall ExperienceBathroom in the facility It's a big plus congratulations
Andres D | Overall ExperienceGreat service, great unit, and the staff are fantastic!
RICHARD D | Overall ExperienceI could not find the swipe box and no alarm went off when I opened locker without swiping so not sure about this level of security but otherwise very convenient location and drive up functionality was appreciated.
heather m | Overall ExperienceJen and her staff have been very helpful, very consistent in their service thru the time I was there..
Terrence M | Overall ExperienceWas anticipating that I would receive a credit for vacating when I did till the paid up date.
BRIANR B | Overall ExperienceVery helpful lady working the front desk, she worked with my needs and situation and helped me out big time! Not what I expected, I was very happy when I left
derrick t | First ImpressionsWonderful staff, clean and secure facility
Tanja H | First ImpressionsVery very friendly and helpful staff! Huge facility, very clean and secure. That will be my to go to for any future rentals!
Tanja H | Overall ExperienceI had a team member named Allie, she was great with my needs! Great customer service!
Laurie M | First ImpressionsEvery time that I have dealt with this Uhaul location, there are constant issues. I had reserved a storage unit in august, a 5x5x14 indoor unit. I get to uhaul and they say that all they have is 5x5x8 for the same price. They said the online registration is first come first served. So essentially they do not use the reservation system at all and it is pointless. End up having to pay the same for a significantly smaller space. When I did get in I tried to use my previous truck rental to get a free month. The lady at the desk said that there was an issue and that I would have to come in the next day to get help from the manager. Well lo and behold when I go in the next day, the same lady is able to help me. Big waste of time. Then turns out she didn't do the reservation correctly, because when I went in this week a little after a month later, my unit was locked with one of their locks. They weren't able to see who owned the unit, so they locked it and put it as a John Doe. (Auto pay was setup) The man that helped me was very kind and helpful, poor guy had to go in and fix all of the issues that were caused. This took about 10/15 minutes to resolve to just get back in. This isn't the first time I have had issues with this Uhaul, though I can guarantee once I can move my things this will be the last time I go to this center. Complete incompetence all the way through, and they do not even uphold Uhaul online reservations. Another note, was asked to move my car to the "customer parking" even though there were no signs to indicate. And their main door to the store side don't open all the way and I smoked my shoulder off door. Sad place, and unfortunately there aren't many other options that are similarly priced
william r | First ImpressionsJen Cashin,manager,Shelley-maintenance,Evan-front desk, were so helpful when I had trouble with my locks many times, as a first time user, they were very helpful and patient solving the problem. My one critisim I notice is the carts, they should be hosed off the same as the trucks. Many people use these units, and with various coveid, now other illness being transmitted this is a big failing.I find Jen will listen to any concerns you have and address them. THankyou .
Deloris B | Overall ExperienceI think it was Jen that helped me switch units but whoever she was if not Jen she was awesome!
WAYNE T | Online Move InGreat staff, even when they seemed to be under staffed.
Jeff B | Overall ExperienceVery friendly and helpful staff. The storage building was very clean and well lit. Lots of dollys to move our belongings
JENNIFER M | Overall ExperienceSomeone hacked you computes stealing my private information you guys new about it for two weeks before emailing me about it then when I call about it you get rude totally wouldn’t recommend you to anyone and will never use your services in the future. Staff are always rude and never accommodating when they mess up.
Gayle B | Overall ExperienceGreat staff and very friendly
DARREN D | First ImpressionsWaited 25 minutes in line to get service from the one staff member available, while 3 other staff came and went from the space. You’d think they might jump in to help?
Colleen M | Overall ExperienceVery nice staff
Joseph J | Overall ExperienceNeed more check in staff. Waiting in line for a very long time
Paul O | Overall ExperienceEverything went well. Thank you
Joe F | Overall ExperienceFirs time using uhaul. The unit I was recommended by an associate over the phone was not big enough for my stuff. When moving in, twice the unit I was told to go to was either locked or the wrong size. I understand the person st the front desk has no control over this, but this effected my experience.
Moataz I | First ImpressionsThe place was really busy. End of month moves. Good amount of staff on and Very friendly and helpful!
Lorne O | First ImpressionsOnly complaint is I received 4 letters in one day saying I was overdue even after it was paid and check out took way too long as you’re unstaffed
SHEENA A | Overall ExperienceYour staff is awsume but your computer technology sucks
Michael j | First ImpressionsLove your stories windmill road location dart they spoil me !
Marlene S | Overall ExperienceThey gave me the first month free and that was all that I needed to be able to sell my couch that didn't fit in my new place.
Clovis O | Overall ExperienceThe check-in / truck pick-up took 1h20mins for a reservation that had been made online and indicated as Express Check-in completed. The drop-off of the truck took another 30-40mins of standing in line to wait. Both wait times are unacceptable when trying to navigate the logistics of a move - time limit on truck reservation as a prime example. Spending over an hour of a truck rental standing in line waiting to pick it up is not acceptable. As well, the storage unit we had reserved online was not available when we checked in so ended up having to take a smaller unit, which likely will not serve our needs further inconveniencing us. The facility is clean and well laid out but the wait times and lack of available storage unit/unfulfilled reservation is really disappointing.
Christine O | First ImpressionsThe manager was very bossy not only to her Employees but also the customers.
Robert K | Overall ExperienceI love the staff they are always friendly and can always have a laugh! The building is very clean like they take pride in there work!
Jenn G | First ImpressionsAaron was a great help as we're the two ladies behind the counter
CHRISTOPHER C | Overall ExperienceChecking in at the desk was friendly and fast. Instructions were clear. Though this is my first time, so I drove around the building until I read my instructions again. Excellent customer service.
irene k | First ImpressionsThe product is great, the service is great, the staff is very helpful and nice to work with. This made our move a lot easier and I am sure is contributing to fewer divorces. I will recommend it to others and will choose it again when needed. Thank you!
Chris S | Overall ExperienceWe were lead to believe if we left our unit early because we no longer needed the storage there would be a refund available for the days paid for and not used. THIS IS NOT THE CASE. We gave the furniture away to a Ukrainian relief and could close out the unit 10 days early. So , ok then - I can deal with that policy - although I think it is unfair BUT what is shameful is the DOUBLE-DIPPING uhaul is able to do buy renting out the same unit I've already paid for!!! Buyer beware I guess I WOULD NOT uhaul storage.
Katherine S | Overall ExperienceFrom the beginning we thought we had 24 access and were then told not at this location. Afterward, our customer record was deleted but when re adding us they did not set up the payment. As a result our door had a ted lock we had to get removed and it also prevented us from renting truck. On our last day we were told by another staff member we should have been given access code. Positive points were convenient location and cleaning/security staff. They were excellent.
JANET M | Overall ExperienceA small number of staff were great, but most appeared put out by customers. Debit payment system down regularly. The fire panel has been beeping for 4 months. The electrical contractor you hired (Turple electric) was rude to customers and during COVID there was one who wouldn’t wear a mask and harassed me and other customers. Staff didn’t care. Smoking area for staff right beside main doors. While people load and unload, they have to breath in smoke. Also, some staff is always smoking. In 89 of my 100 visits, someone was smoking by the main door. It’s 2022, why is this. Twice during my 15 month storage and the 8 trucks I rented I had issues. Jen Cashin even emailed me to respond to my concerns. Her response and offer fell far short, and she didn’t even follow through. I was dissatisfied. I hated going to Uhaul by the end. It was like a comedy of errors. But it wasn’t funny. It was hassle. There was no need for it. I will never use uhaul again, every, for anything. The price sounds like the best, and you have lots of trucks, and the facility for storage is new and clean. But the experience was painful, and fell far short of my expectations. The person who booked my storage locker in the first place was probably the worst. In a brand new facility, he gave me the locker that is absolutely the furthest from the entrance. I made over 100 trips. Each time as I walked past rows of empty units I wondered why he wanted me to suffer. He was rude, and condescending. I found that to be the rule at uhaul. I can’t tell you if that was just a local store issue or if it’s company wide. Either way, I don’t care. I’m done with it.
Marcus o | Overall ExperienceStaff were not very helpful, I felt that I was on my own.
sheldon g | Overall ExperienceGreat facility and great service!
alan r | Overall ExperienceI’ve had great experience with uhaul storage over the years thank you
ROBERT L | Overall ExperienceOur possessions were moved into our storage unit by the removal company and they gave the keys to the reception to put in their lock box until we were able to get over to Nova Scotia to Ontario. We had provided the removal company with a lock but they were told that we had to buy a UHaul one. We were meant to collect our keys for the storage unit on arrival but the keys had been lost by Uhaul. We then waited 3 hours for the staff to remove the lock for us. On three occasions we had to go and ask if they were coming to assist us and every time it appeared they had forgotten all about us. Both my husband and I had taken a day off work to move out of the unit but unfortunately were unable to clear the unit due to this lengthy wait. We are still waiting for a refund for the lock.
Anna H | Overall ExperienceThe website said the first month of storage was free and upon move in (which was also a 30+ minute wait) I was told that this is not the case. I was extremely disappointed but at that point had no other choice.
Kris M | First ImpressionsEveryone was extremely nice to me. The manager showed me around the building and to my storage unit. The cleaning lady showed me where the bathrooms were and how to open the unit door. Thank you for being so kind to me. L.Rutherford
lesley r | Overall ExperienceJen was very friendly, helpful. Explained everything in detail, a pleasure dealing with her.
Deloris B | First ImpressionsThe service was amazing, only thing is that I changed units from the one I reserved online but still got charged for the other unit
Kevin H | Online Move InGreat service no issues moving in and out
NICK D | Overall ExperienceI give ir an average rating because the alarm always goes off eveytime I open it even though I swuped my card. I was told it's is not working right to ignore it but that's not exactly secure.
Andrew D | First ImpressionsWhen I called to book a truck I was quoted a price for over $300, when I question this they dropped the price to half! In May we rented a 26 ft truck they told us when they got there they only had a 20, I booked 2 storage units only to find out when we got there they only had one on top of not being able to find our reservation. They said it was because I called their Arizona phone number. We had to rent another truck and find another unit at another storage place. When we moved out on June 26 they said again they couldn’t find our reservation again, also we wanted to change our drop off location to Digby 15 minutes from us but they said it would cost $800!! So instead we had to take it further from us. I don’t understand how at every turn there was an issue, it’s like the left hand doesn’t know what the right hand is doing!
Sheryl P | Overall ExperienceEverything was great except for the confusion as to why I was locked out after payment. Things were cleared up though. Thanks
candice t | Overall ExperienceWhy have a reservation process that doesn't reserve ?
Kin C | First ImpressionsMy truck rental and move in experience were excellent. Staff were friendly and helpful. Also very patient with me for my first time renting a truck. The truck was clean and worked very well. The storage facility is clean and easy to access. Well done everyone!!!
Kathy M | First ImpressionsAlways friendly staff, very clean unit and hallways (and even the public washroom!)
tracey r | Overall ExperienceThe manager who contacted me yesterday was very short and rude on the phone
Stephanie Z | Overall ExperienceExcellent customer service!
Gary W | First ImpressionsThe overall experience was excellent, staff helpful and efficient. The facility was secure and in fantastic condition.
Eric B | Overall ExperienceEverything went well from beginning to end. The staff were very friendly yet professional and even though we checked in just before closing time everyone remained cheerful and helpful. We will definitely make this place our number one choice when it comes to storage matters. Thank you!
Owen m | Overall ExperienceThank you for letting me use your u-haul track in your stores locker you guys are the best
George F | First ImpressionsAmazing management and staff. 1 Big thank you to Jen who contacted me the next day because I left stuff behind. Offering me bigger unit to ensure I was able to store everything. Thank you so much!!!!! 10+
Matthew P | Online Move InA pipe burst in my unit, upon first inspection there was no damage. While moving out I noticed my bed and bed frame were both damaged and now unusable. Other than that the staff were always happy to help me out.
Connor F | Overall ExperienceEverything was top notch!!!
Mary G | Overall ExperienceU-HAUL: the only VERY important suggestion[s] I would make is: #1 U-HAUL SALES STAFF make sure that they show every NEW CUSTOMER (and existing customers) the DISPLAY / DIMENSION SIZE SAMPLE UNITS in the SALES / STORE DEPT. to insure that CUSTOMERS are choosing the correct DIMENSIONS / SIZE UNIT[S] for their storage needs to avoid having to come back to the sales desk to change UNITS / rental contract details; #2 U-HAUL SALES STAFF make sure CUSTOMERS have / are supplied with U-HAUL LOCKS before move-ins; so CUSTOMERS do NOT have to come back to SALES DESK and wait in line again. #3 U-HAUL ADD ADDITIONAL INDOOR ARROWS/#NUMBER SIGNAGE at ALL LOCATIONS WORLDWIDE on EACH WALL CORNER WITH STORAGE UNIT NUMBERS CLEARLY VISIBLE for locating STORAGE UNITS quicker *FOR EXAMPLE: #1082-#1132 and/or #1000-1100 / #1200-1300 etc like an ENCYCLOPEDIA / NUMERICAL BASED FILING SYSTEM ; because a NEW CUSTOMER can get LOST in the maze / navigation of UNITS in a large INDOOR storage UNIT building just by looking only at the small map / numbers image paper provided by U-HAUL staff. >> this addition / change to the U-HAUL interior planogram / floor / WALL layout A121 / A122 / A123 ...etc small-ish WALL signage system would also benefit NEW EMPLOYEES navigating their way around the workplace while in training. nonetheless or more; I enjoyed the experience so much that I want to get a MOONLIGHTERS WANTED JOB @U-HAUL Bayers Lake HALIFAX location. thank yoU // Albert Broussard
ALBERT B | First ImpressionsWe rented the unit for 1 year There were numerous price increases about $150 difference . The after hours was pretty confusing so we had to move to an outside unit to have 247 hr access Our units door wouldn’t stay open we reported it and went to meet with the maintenance person but they didn’t show and apparently a work order wasn’t submitted even thou we complained. upon moving we noticed a huge leak destroying some boxes luckily it was nothing valuable. And caused minimal damage however could have definitely been a major issue. We didn’t have anything that contained food however upon moving we noticed chew boxes, materials, and rodent poop. We understand these things can happen, so we didn’t say much. The manager is pretty friendly but unfortunately I can’t say that for the rest of the staff, every time I had to speak with anyone it seemed to be an inconvenience for them. We had auto renew set up but twice there was a red lock put on our unit for no reason both times the rep saw my account was $0 and explained that sometimes there a delay with auto renew even thou the money has come out our account cause we were using a visa debit. I wish before the locked us out of our unit we paid for they verified first especially sense the reps were aware of the issue. Body language on most employees is very laid back and don’t care attitude,
Kyle L | Overall ExperienceThe day I checked in the store was extremely busy. Only seemed to be one employee taking care of store and rental sales. And he performed very well. Another employee taking care of the rental equipment help out when he noticed the line up forming. It was great team work.
Sandra B | First ImpressionsIt was a stressful time moving but having the uhaul storage unit to utilize for a period of time made everything a little easier and having a friendly and professional staff both through the customer service phone line and in person staff made the experience much more enjoyable. Thank you.
LINDA D | Overall ExperienceIt was advertised as 24 hour access and we had planned our move in in the evening. Turns out we had no access after 7pm due to some alarm issue that was not yet fully operational. We managed to readjust the move and all went well.
Claude R | First Impressions,,,
Stephanie P | Overall ExperienceNo complaints. Was well explained.
Mike M | Overall Experiencestaff were lazy.told me where van was parked but could not tell me which one was mine.it had snowed a couple days before.had have reserved so I expect it to be ready.No,i first had to find it by going from one to another and so on till key went in.then had to spend and hour trying to clear it off.when returning the van the staff member behind the desk was unhelpful and rude.
jeff p | First Impressions✅
JOHN D | Overall ExperienceJen is very friendly and informative. Uhaul should be lucky to have her.
RENO B | First ImpressionsMy only negative comment would be that even though i had spoken with the manager many times and she knew we had a set leave day...which was not til 5th due to taking possession of my new home and we discussed this many times I arrived with truck trailer and moving friends with only a short window of time to move to find a padlock added to my lock to prevent me from accessing my things It felt like I was a delinquent and someone who was not paying their bills so I had to be locked out...it felt awful and it was a delay of going to office and waiting for some person to walk over to my unit It doesnt sound like much but I waa both insulted and annoyed as I was stressed already and asking favours of friends to meet that after uhaul and I knew exactly what the timing was agreed to be...saturday...as it turns out I emptied my unit by Thursday because of bad weather coming and I was told on Monday so long as I was out by Saturday I was fine That did not feel fine
ALISON P | Overall ExperiencePeople are in the building wit no masks and you have workers with no masks on
Kailinda S | Overall ExperienceI didn't like the fact that when I asked for a uhaul trailer that they told mmei couldn't so a one way trip to new Brunswick.
NEVIN J | Overall ExperienceVery clean, secure and well lit. Trolleys to move items to your storage space were readily available and in good repair. I had my space for 2 months longer than expected but the price was reasonable and didn't break the bank. The Bayers Lake outlet in Halifax truly did exceed my expectations. I would not hesitate to use this location again.
WENDY M | Overall ExperienceExcellent and easy experience!
Glenn C | Overall ExperienceStaff were wonderful! Jen and Adam were so very helpful in our time of need dealing with the fall out from our accident (trailer wheel falling off)
Glenn C | First ImpressionsNo issues Great place Great team
Barbara K | Overall ExperienceEach person I spoke with had a different price after I had reserved a truck and also there was an issue towards the end which there shouldn’t of been but it was miscommunication on U-Haul part. But yes I would use U-Haul again I think some of the staff need to be trained more or the customer needs to be told what to do in case of…
Arlene W | Overall ExperienceNever have I ever heard of a storage unit that is not 24 hour access. Extremely ridiculous, inconvenient, and a poor judgement call on u haul for making it that way
Dj H | First ImpressionsGreat staff and service
LEW H | Overall ExperienceOverall I was very happy with my rental of both storage lockers. My only complaint was that I will billed for the entire month (December) when I moved out on the first day of the new billing period. I had tried to get out the day earlier but the moving company could not have the job completed before the access to my unit was closed at 1900. As stated by the CSR " at 1900 we close and turn on the alarms" This cost me an extra day and thus an additional 243.00 dollars spent on a unit i was not going to use again. That was disappointing.
Darrin F | Overall ExperienceI always get great service from Jen here at U-Haul Bayer' Lake , NS
DONALD T | Overall ExperienceFollowing months of storage fees we were disappointed that we were charged ($95) for an additional month. The locker was closed out Dec 5th. Locker was opened months preciously on the day 4th.
GREGORY P | Overall ExperienceGood team Good service thank you
Barbara K | First ImpressionsI did not move in as the storage facility is wide open. No gated access. Moving and storage in the same area is gated and cheaper.
Lara f | First ImpressionsMore carts should be available for such a huge storage center.
Joanne J | Overall ExperienceDan was great, and your email communications are such a great tool for your customers Thanks
Terrence M | First ImpressionsEverything went as it should, no surprises.
JOSEPH m | Overall ExperienceMove was made much better because of you guys. Thanks
JUDITH G | First ImpressionsVery clean. I love that you can drive into the building to load/unload. I wish I would have known there is a pole in my unit. I probably would have gone up a size.
Christine D | Online Move InSeveral times had difficulty accessing unit. One time it was an urgent need and the hallway was totally blocked by another person reorganizing their unit. Mentioned it to staff. Nothing was done Floor cleaning should be done after hours and definitely not in a Saturday. Floors were being waxed and unit was taped off (twice)
Patricia B | Overall ExperienceGreat service and best price in Halifax.
William A | First ImpressionsThe guy who helped me was super friendly and had me set up very quickly
Neil S | First ImpressionsI will be honest I do find for myself that yes it’s really great that you get storage for one month free but I got to be honest with you I move back due to daughters health reasons and I’m on disability CPP and the affordability of the units every month is very high. Yes I’m going to beg and borrow to be able to pay it because that’s my stuff but I’m just being honest it’s a very high amount. But I will have to pay it come Dec….
Arlene W | First ImpressionsGreat job will be back again
William P | Overall ExperienceGood customer service
DONALD T | First Impressions9/10 experience. Storage unit was secure, but not well lit. I was very disappounted that I had never been offered a continental breakfast during the duration of my patronage. It would have been nice to see a pizza day once in a while too. Another gripe I had was that there was no public washroom and/or tennis facility. If these improvements were made to the property, then I would consider staying longer.
Night & | Overall ExperienceWe had a very good experience with Horseshoe Lake Drive Uhaul. Thank you
NORMA L | Overall ExperienceThe young man that booked my rental was very pleasant, professional and knowledgeable. I appreciated that.
Vince G | First ImpressionsAll good
Brian R | Overall ExperienceStaff were very pleasant, professional and very helpful.
mike c | First ImpressionsI am a bit disappointed with the misinformation I received regarding your promotions. I called on October 8th to inquire about promotions and rates as I saw one on line for one month free storage with truck rental. I called the Halifax location to ask specifically about this promotion. I was told it was available for both one way and in town rentals. I asked if I could book it on line or had to be in store, I was told I could do either. I proceeded to book both my truck rental and storage online. The promotion was not valid. I had issues picking up my truck on my mobile device as it did not show up on my account reservations, only my storage. I went to Customer Service to check in for my truck. Received everything, no problems. Disappointed that there was no access code available and I was limited to the holiday hours to move and store my items. I asked about the promotion and if the agent could apply it for me. He advised that it had just expired. I asked why I would be told of an expired promotion? He said I could provide feedback. This promotion was the reason I decided to choose uhaul for my truck rental and storage solutions. Finally when I arrived to return my truck, I could not do it via mobile self service as the rental still did not appear on my account reservations. I called the after hours support and was on hold for 40minutes before I was disconnected. I called back and requested a call back which never happened. I called the Halifax location at 7am as soon as it opened to explain my issues with mobile return of my truck. I said I could drive to the location to complete the return in person before my truck was due to be returned should that be required. I was advised it was not necessary. Needless to say, a process that seemed all too effortless on line did not go as smoothly as planned. I chose uhaul for the promotion of one month’s free storage if this wasn’t the case, I would have chosen other options as there were promotions elsewhere I could have taken advantage of. I hope you would honour your promotion. Thank you.
Trinh N | Online Move InJen was very understanding and helpful, she made our situation much less stressful.
ellen y | Overall ExperienceLow rating because of the poor customer service at the front desk
Russell F | Overall Experiencehappy customer
John A | Overall ExperienceThey kept putting a lock on my unit
270 W | First ImpressionsThey kept putting a second lock on my unit
Howard W | Overall ExperienceThe 7 pm closing time made things tight for me and an individual who was also accessing a unit had placed all their items in the walkway- I was unable to take a direct route to my unit as I could not get by this individual and their items. This added time to the drop off.
DEBORAH S | First ImpressionsOur truck was easy to find however the rented dollies were not there, so we had to go get them. When we returned to locate our new storage unit the desk attendant was not friendly , nor helpful. At first he indicated there was no reservation, then looked it up, all while making no eye contact.
Jeanette M | First ImpressionsThe staff at this uhaul were so great! I would 100 percent recommend this location to anyone. Really great service!
Marcie M | Overall ExperienceShould be 24-7 all time access
Ronald S | First ImpressionsYour packing tape is terrible. It doesn’t stick well.
Diane O | Overall ExperienceIt would be awesome if I could access storage 24/7 but the first month free storage makes this problem more acceptable.
RONALDA M | First ImpressionsThank you.
Sanghoon K | First ImpressionsStorage facility reeked of fish and they did absolutely nothing about it. Called several times to get the situation fixed and was always promised a call back from a manager but that never happened. The sliding door to the facility was broken for the whole time we rented there (6 months) brought that up to employees it was never fixed always had to pry it open, it was supposed to be an automatic door. The sanitizer despenser inside the door was never filled even throughout a lockdown. To say the least renting a locker from U haul was a terrible experience and I am glad to have moved my stuff out of there! I will never recommend any of thier services to anyone I know, especially the Bayers Lake location which is the one I used.
Katie M | Overall Experiencestaff are nice
John A | First ImpressionsGreat storage facility. Clean indoors climate controlled and set for any pests.
Ross D | Overall ExperienceI'm satisfied with the results
BENJAMIN E | First ImpressionsN/A! Wrong person!
Nichole N | First ImpressionsStraight forward process to sign up and check out
ANDREW J | Overall Experience24 hour access coming soon with new addition
Michael D | First ImpressionsAlways friendly and polite ,recommend this to anyone who are wanting a clean warm place for our personal belongings!
CAROL E | Overall ExperienceRecieved a phone call one day stating I had to go through my locker as there was a foul smell in the building. The day I went in I was hit with the smell of rotten fish. Went through my locker, smell was not coming from there so I reported back to them. A few months later, I asked if it had been taken care of and not a single person knew what I was talking about. My stuff still smells like rotten fish. I had requested for a 5x5 locker. Most of my stuff that should have fit did not fit and I ended up having to store it elsewhere. We measured the unit and found out it was actually 4x4. When it was brought up to management, they said I would just have to deal with it. If I was not in a bad situation at the time of move in, I would have never used this facility. The staff was always far from helpful and rude whenever I went into the office. I was also only able to access my stuff until 7 pm which is a huge inconvenience since I work every day till 7pm. They couple days I took to move my items out of storage, the doors were closed off and I had to use a different area to go into the building. The staff was incredibly rude when I asked them how I was supposed to enter the building. They asked me why I needed to go in…. On top of all that, there was never any place to park and very hard to load/unload vehicles due to the parking situation. Most of the time I had to carry my items from the far end of parking lot into the building
Nikkole P | Overall ExperienceExcellent and very convenient service.
Chidozie O | First ImpressionsMy experience was horrible with U-Haul from the beginning to the very end. There were a few bright lights in a mostly miserable experience from the pick up of my trailer to dropping my things off in storage. I really don’t know how you Allstate in business with the poor customer service you provide, your internet portals are a joke, no one ever answers the phone and your customer service in person people are burnt out from all the unhappy customers. My reservation wasn’t there when I arrived but when you are the most tired in your life there is no fight. The last person I felt with was accommodating sympathetic and kind. If U-Haul disappeared in a black hole no one would care.
Paul D | First ImpressionsClean and well lit. Slowest elevator ever
Andrew M | First ImpressionsThanks
ALISON P | First ImpressionsMy storage unit is in new building, and it took awhile to find unit even with very helpful staff. It work out fine w/ minor delay. More of a problem for me was I expected 24 hour access to unit, but becaude new building isn't complete, access hours = business hours. Otherwise great experience.
Scott B | First ImpressionsUnit was clean and as advertised but the staff was terribly unhelpful. I could barely hear them as they were mumbling and they handed me a map that didn't have my unit even on it.
ANDREW J | First ImpressionsLots of rodent poop on our belongings, but we understand it’s a tough battle to fight.
Tyler I | Overall ExperienceThanks, I booked it from Sydney NS through Paul Martin and returned the equipment there well before 4 pm.
Amitava B | First ImpressionsExcellent help from staff at this location. Friendly and professional. Special thank you to Jennifer.
Sanal D | First ImpressionsThere was some confusion about the location of the unit due to the addition of new storage units at the facility. Beyond that small glitch everything was great. Easy to access, lots of carts available to move from truck to storage unit.
Sarah A | First ImpressionsI rented storage. In order to access the storage you have to go into the office and have one of the agents press a button. If there are people in line (to rent vehicles, book storage, pay for items, etc, you have to wait behind them. Could be over a half hour just to have them press a button to get into the storage bay. Ridiculous, and I will be going to another storage after this month is over.
Sheila M | First ImpressionsThere was an error an it was fixed, was very pleased.
Mark M | First ImpressionsGreat service,kind staff, good sized units. I got a free month after renting a truck for my move and it was just what I needed, so thanks for that great deal.
Kaitlyn D | Overall ExperienceThis location and it's staff went above and beyond for me and my family when I arrived with a house full of furniture and my storage reservation was not on file due to the fact it was booked online thru a 3rd party in the US theses folks are awesome!!
Marc N | Overall ExperienceHours are not friendly to people with 9-5 jobs and lives in the city. Most of time it takes more than two hours to load or unload trucks but location only opens till 7. Considering transit times to the facility, it is not quite convenient for access. Two out of three truck bay doors didn't open during our stay of 1 month, during which we visited 3 times. The one door who did open was not tall enough for our truck provided by hired moving company. However, i do believe uhaul trucks can fit through. Facility is clean and well lit. Usually staff are quick response and trained well to provide resolution. All in all, good hardware but really need to do something with the hours.
ZHAOXIONG H | Overall ExperienceThe staff were very helpful and very knowledgeable of the storage that I need. I was very happy and satisfied that I went with Uhaul storage.
Mark D | Overall ExperienceVery difficult getting to the second floor where my unit was due to the fact they never have me an access code for the front doors when they said back in March i would have one in a couple weeks.
Jamie S | Overall ExperienceI found the staff very friendly and accommodating. That answered my questions and ensured my requirements were met.
Joe S | First ImpressionsHours on the website did not match, which led me to arriving to the location once the store was closed. I was in a very tough situation but Ward went above and beyond to let me move my belongings into my storage unit. Ward made my evening and helped me out of a jam. The communications for access hours was not well executed, but Ward’s help made all the difference.
Ryley G | First ImpressionsGetting a storage unit was quick and easy, employees were very friendly, helpful and polite. Made sure we knew how everything worked. Everything was clean and easy to access both walking in and parking the vehicle inside to unload. Amazing customer service!
Donna B | First ImpressionsI call uhaul in Bayer's lake yesterday to cancel my storage , I waited on the phone 40mins and no one answered the phone
Don D | Overall ExperienceI chose not to complete the transaction. I had called to sign up for a unit and your staff could not get my credit card to work. I told them I would be there after work to pay. I received the receipt for first month free on my email. When I got there your staff could not find me in the system and started over again. I told them I changed my mind and did not want it. I do not expect a charge on my credit card.
Wanda W | First ImpressionsThe person at the front wasn’t very pleasant to deal with it; felt like he had better things to do Claimed I had everything I needed for my move in date april 7 2021 Not sure if my code for the door just wasn’t entered or if I was just not given one I went over all the paper work he gave me the day of and emails no access code was given
Kyle L | First ImpressionsGreat facility staffed by friendly competent staff.
Donald D | Overall ExperienceI was at the end of my rope when I called U-Haul ,I got on the phone to rent a truck and told them because of circumstances' beyond my control I needed to rent one of their storage facilities also . I think the women could hear distress in my voice because no sooner did I say that she said that for a one way meaning from my place to the storage in Bayers Lake facility I would be given a month free of storage ! I could feel my stress level decreasing as ever moment passed by ! Not only did I have no place to live but the money was very tight also ,because of the Epidemic I had no job either ! The three guys I had helping me didnt pack the storage properly, so I had no other choice but to get another unit , The manager took 20% off of that one plus loaned me her lock so I wouldn't have to buy one ! I dont have a cent to my name but I'm so grateful that U-Haul cared enough to offer their help ! Thank You Bayers Lake U-Haul for your kindness ! Corina
CORINA M | First ImpressionsAlthough the staff was helpful and friendly, our experience was not great. We had completed the online storage application on the U-Haul website and had requested an 8x10 storage locker at the 350 Horseshoe Lake location. Upon getting there the staff member was unable to open our online reservation and then proceeded to tell us that they do not have any 8x10 storage units. I should him the reservation confirmation I received from U-Haul that showed I had booked an 8x10 at that location and the staff member shrugged it off and said they didn’t have any. This was extremely disappointing because I had completed the online reservation to make our move in easy but it turned out to be a very difficult and stressful move in. Also none of the entrance doors work properly (they only half open) and the storage space smells of fish.
Jordyn K | First ImpressionsThe staff were always so extremely efficient and helpful. I held a few units at one time, they made life during moving times a pleasant and successful experience. 5 Star rating in service. -TT
Tiffany T | Overall ExperienceWent i got there, the person the ended up serving me was on the phone, yelling at a customer because she couldnt hear her. Then when i said i was checking in, she got fustrated and was conplaining that the new storage units wernt in the system and she had to check me in manually. While i was being served, she was also explaining to a customer on when he should see the hold on his credit card go back on his card. She was very abrupt and when he left, she turned to me and shook her head. Very unprofessional throughout the whole process. She also argued with other staff.
Jamie S | First ImpressionsBest Uhaul location I've experienced,
GREGORY P | First ImpressionsFast and efficient service, the staff was very friendly and helpful and had great suggestions.
GABRIEL B | First ImpressionsOther than a terrible smell that came from some other Locker in the heated storage the whole time that I had used to lockers for 3 months, it was a good experience. Sometimes the website head hours posted differently then the actual hours that you could get into the storage and the sliding doors that are automatic are having difficulty opening and shutting. Thank you
CARMEN L | Overall ExperienceLikely the easiest storage solution experience I have had in years.
MARC R | First ImpressionsEverything was to my satisfactory
Jean G | Overall ExperienceJen was a tremendous resource to us during a very stressful time in our move. We truly appreciate everything that she and the U Haul team did for us. Very responsive and attentive to their customers Cheers John
JEAN F | Overall ExperienceStaff was ways extremely helpful.
Brad N | Overall ExperienceGood experience, very helpful
STEPHEN B | First ImpressionsAll of my items had water damage after storing them for only a month, even my clothes smelled musty and damp and needed to be washed
CRYSTAL M | Overall ExperienceStaff were very helpful! This site is currently under construction and the only access was via a garage door with a broken vehicle sensor. All pedestrian access is boarded over with plywood. Besides being a concern in an emergency or during a power outage, it was inconvenient to have to go into the office and request it be opened every visit.
Adrianne M | Overall ExperienceWhen booking the unit the staff were super friendly and helpful. I had never dealt with storage before so I was apprehensive at first but Jen made my experience absolutely everything I could ever ask for. The facility has an easy private indoor drop off. Units were easy to find and everything was nice and clean.
Calvin A | First ImpressionsGreat service
PRINCE J | First ImpressionsWhen someone calls for information they should be given all information including you need to have a particular lock and your first month free is if you rent a unit for moving with them there was some information that was not mentioned when I called for information you day did honour part but I did have to buy a particular lock that they sell
Caroline H | First ImpressionsThis Uhaul always goes above s beyond.
Janine B | Overall ExperienceMy couch got ruined by something leaking from the roof of your building. I'm pretty sure it has something to do with the renovations that are being done to the building. I was told someone would be contacting me about getting it cleaned. After no call back I've tried contacting you several times. After being on hold for awhile my calls get transferred to a call center in the U.S. somewhere, where nobody can do anything but send you a message on my behalf. I'm still awaiting a reply of some sort. Nobody has gotten back to me and it has now been 3 weeks. I was assured that someone would take care of it. Turns out that was a lie. I would never use your storage facility again. You advertise clean, dry units. The black stains all over my now ruined couch say otherwise. I have pictures I can send if you'd like to see.
tracy m | Overall ExperienceExpensive for a tiny unlit space.
Suncoast H | Overall ExperienceI have to call put that Jennifer Cashin is super awesome to work with. Great example of "client first attitude and helping business prosper". I walked in with a question and a problem in hand and Jennifer provided me a solution which worked great in my situation and I am very thankful to her. Thank you Jennifer. Regards, Ricky
Ricky M | First ImpressionsThe only real issue I had with the facility were the limited hours of access. I realize it's a relatively new facility and perhaps a proper security system isn't yet in place, but large signs are posted on the premises advertising 24/7 access and I was very disappointed to discover that in fact the access hours for storage units were identical to the office hours, far too limited for my needs. I hope that issue is rectified soon, because there are other facilities nearby that have no restrictions on hours of access, and, for me at least, that's a strong argument for going with them.
Alan S | Overall ExperienceYou should have a storage for kayaks.It has become very popular,and in a city setting storage is a problem.
Daniel L | Overall ExperienceJennifer at the Bears Lake location was more than accommodating and very helpful. Her level of customer service is what led us to cancel our storage unit at Metro self storage and move over to U-Haul.
jessica s | First ImpressionsAll good
ANDREW R | First ImpressionsAll were helpful.A shortage of lockers was a pain.Also the numbering of the lockers is very puzzling.
Barry V | First ImpressionsJen, the manager is fantastic, as were your other staff I dealt with, although their hands are tied because they can’t say anything when people get upset about you ripping them off. They have to bear the brunt of it in silence. You put them in a very awkward position because of your greed. You have fantastic customer service, you just cheat on measurements. If you want good ratings, change the cheating The shame of it is you put them in an embarrassing position. Change your paperwork to reflect the ACTUAL USABLE FEET. 9x9 My feelings are you cheat people about the measurements - I supposedly have and pay for a 10x10 space, when in actual fact that is NOT ACCURATE. My actual USABLE space is 9x 9ish. You cannot store anything in the ripple of the corrugated metal, nor can you store anything from where the slide door comes down to the middle edge of the step. I was told the measurement is from the inside ripple to the outside of the step. Try being honest and charge people for ACTUAL STORAGE SPACE!!! If asked, I would definitely tell people how you cheat people. I moved over from Metro self storage, based on Jen’s help and great customer service - she sold me. I actually measured and they cheat people as well??? What the h*ll is with you people. Just change your signage to reflect the TRUTH instead of ripping people off.
Dorothey l | First ImpressionsFriendly and attentive staff who offered some good suggestions to help make our move easier.
DIANE L | First ImpressionsWe just stored our items yesterday so hopefully the rest of my experience is also as good. Thanks
ALVIN S | First ImpressionsI recently left an abusive relationship and the staff were very accommodating. Glad there was a truck short notice when I needed it. Jen is a very friendly and accommodating manager. I highly recommend this location. Thank you to all the staff that has helped me during the last week. Very much appreciated. Love the fact that first month storage is free...moving is expensive so this truly helps.
Nancy H | First ImpressionsI am awaiting 2 refunds for two months
JESSICA S | Overall ExperienceAll goog
MARK G | Overall ExperienceFacilities well maintained staff helpful and accommodating !
elie m | Overall Experienceit was my first time there and I would go there again in a heart beat. Would also refer my friends
Jean G | First ImpressionsDue to the pandemic I am unable to say if the store itself was nice. The staff on the phone were good.
Laura T | Overall ExperienceJennifer was fantastic to deal with ... prompt courteous and very accommodating. Our move will be carried out in multiple stages and we look forward to a continuing customer relationship with her!
IAN C | First Impressions