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Jesus L | Online Move In
Customer Reviews for U-Haul Moving & Storage of West Copperas Cove
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great. The facility worker was always helpful.
ETHAN B | Overall ExperienceThe facility address was wrong
Clarissa S | Online Move InThank you 😊
Jorge W | Overall ExperienceThe person who helped seemed to be very respectful and knowledgeable and he deserves a raise
Katlynn Y | First ImpressionsVery good
EMANUEL T | Overall ExperienceBrenda? Thanks for taking such good care of us! Becky
Becky K | Overall ExperienceMs. Brenda Carrasquillo’s customer service deserves 10 stars she is awesome at what she does and the way she treats everyone with the art of respect which is something that isn’t done anymore .. I would definitely recommend this storage to friends and family 100 percent.
Kevin T | Overall ExperienceMy storage unit leaked and ruined my stuff
sierra r | Overall ExperienceThe only thing that is missing is no access to the rest room facilities at this location
Pamela D | Overall ExperienceThank you for serving our needs when we needed to store our home furnishings
Edgardo G | Overall ExperienceAmazing staff that were welcoming and understanding clean facilities and provided equipment to help move everything in and out. 11/10
Katelan W | Overall ExperienceThis is my second time renting a storage unit from usual and I am very satisfied with the service.
Elizabeth p | First ImpressionsBrenda, the manager went above and beyond to assist me after having lost my home in a fire. This young lady took so much stress off of me, when I was trying to get storage for items that had been donated to me for when we became able to rebuild our lives. She truly is a leader and a GENUINE wonderful person. Thank you for having her be part of your company!!
TAMARA H | Overall ExperienceFriendly, knowledgeable staff made my experience stress free.
Marie V | Overall ExperienceI was supposed to have a lock in the unit and I had to break off the green piece of whatever to be able to get into the unit
Rhonda K | Online Move InThis location seemed good. I was only able to reach someone at the location one time. She was very polite. Other than that I could never reach anyone. The door on the unit where you put the lock was jammed from the time I got there. I just learned to figure it out. I did not like when I arrived and the gate was broken and because the door thing was jammed I was stuck with my unit unlocked at night. But I figured that out also. When I moved out started pulling my items out of the unit, I found out that the unit leaks and everything was wet. I attempted to contact someone at that location and could not reach them. I went ahead and emptied the unit and came back the next day to find a tag on the unit stating that it was ready to be rented. I went into the app so that I could make sure it had been closed out and it hadn't. The reason I had returned was to close it out. Therefore I had to remove the tag on the door and complete the checkout process through the app. I've never had this issue with any U-Haul facility before and it was very disappointing. I have several items that were ruined and that is not okay. Unfortunately I could not reach them at the location and was not given another option. I will make sure to use a different U-Haul next time storage is needed. I can say that I did rent a trailer from another location in town to empty that storage unit and it was a five-star experience.
Ami D | Overall ExperienceEasy to rent and move in
Jessica H | Online Move InThank you Brenda for everything
Kimberly S | Overall ExperienceEasy and convenient to rent online.
Emeraldine G | Online Move InI am very pleased with staff & I was happy to see a clean & well maintained storage place & my unit..I have had a bad experience in past with a storage unit.. So this is a pleasant surprise. I hope it continues to go well during the duration of my rental. I will recommend this home town agency..Please keep up the good work 😊
Linda H | First ImpressionsThe staff and location, words can't express how i was satisfied and happy.
Rachel K | Overall ExperienceIt was exactly what I wanted!
Natasha J | Overall ExperienceClimate control area was not maintained as advertised.. Several times we went to our unit and found the temperature above 90, even 105 degrees.. that is unacceptable.. when I did call to complain, I was told it was between acceptable numbers in the morning when checked... well it wasn't when we checked it... and the air conditioner was blowing warm or hot air when it was blowing.... And this unit has a rat, mouse problem.... Yet this U-haul facility falls under the same pretense's as others that a promise should be kept to a customer... you failed us.... we will never use your facility again...
David A | Overall ExperienceI had to shift to 3 units in one month due to my moving circumstances and each time every member of the staff made it stress-free without judgement of my necessary changes. I had to load furniture into a unit so the first one was too small but didn’t realize this need when first renting the unit. The second one was perfect and held all belongings for the weeklong need, the third one was necessary as without the furniture I was paying for a great deal of open space.
Suzanne P | Online Move InStaff is A+
MARK L | Overall ExperienceThe only reason I didn't give in an Excellence is because the ceiling insulation had fallen down and because of my schedule and living out of town I was not able to get back up there so when I moved everything out there were pieces of insulation all over my stuff. Not your fault but not the best scenario either.
SHARON H | Overall ExperienceThe whole team was great! Appreciate all the support and assistance! All the best until our paths cross again! Dane
Dane A | Overall ExperienceI just had trouble changing my insurance from my current renters insurance to needing 6 months of insurance
Suzanne P | Online Move InThe staff was very helpful and friendly. The move-in was flawless. I would recommend this storage facility to anybody.
James F | First ImpressionsGreat customer service and awesome answering every question I had!! Thanks.
christopher g | Overall ExperienceThe place is very clean and products for sale are conveniently displayed. And the staff are very pleasant and efficient. Thank you for the 5 star service!
Glenda C | First ImpressionsI was amazed at how clean the facility is, it is convenient and the hours are perfect. Thank you so much.
David M | First ImpressionsMe Carrasquillo was extremely helpful during the process after I moved from SC via U/Box. Brenda made the moving experience a good one!
Lorenzo R | Overall ExperienceGreet service! No complaints!
DETHRA W | Overall ExperienceThank you for making my move so easy and affordable. Great job!!!
david C | Overall ExperienceStaff was friendly & helpful. Brenda, Thank you for showing me the unit in a short time notice. I appreciated all the help with the ladies was working that day.
Bobbie B | First ImpressionsWorse customer Service and the facility never had sufficient employees to assist multiple customers. I would travel to another city if I ever have to rent another unit or a moving truck.
Venicia M | Overall ExperienceI love Ms. Brenda, she was so helpful and always available when I had questions. Nice and clean unit and facility.
Tiffany s | Overall ExperienceStaff is very friendly and understanding
Kimberly S | First ImpressionsVery impressed with the cleanliness and the process of renting.
Christine B | Online Move InOnce Uhaul took over the complex it was updated and made more secure! I would definitely use this complex if I find a need.
JANIE O | Overall ExperienceI would like to thank the staff at the Copperas Cove, Texas location. They were phenomenal. My husband recently passed away and I didn’t have the means to clears out our storage. Management assisted me in every way possible. I will always recommend this company to anyone!!!!!!! WAY TO GO UHAUL!!!!! YOU’RE AN AWESOME COMPANY!!!!!!!
KHRIS H | First Impressions1 particular employee kind of ruined it for us. My wife and I moved and had everything out of the unit 4 full days before our payment for the next month was supposed to be auto-drafted from our account. After we had the unit cleaned out, my wife went to the office to give back the remote clicker because she was not there when we initially got the unit. She was not aware of what the process was and thought she could get answers from the staff. Unfortunately, the guy that happened to be working at the time, was less than helpful. He was rude to my wife and treated her as if she was dumb for asking. And then as soon as she left he made a joke to the other people that he was having a conversation with when my wife came in. My wife heard him say something and looked back to see that all 3 were looking back at her laughing. Also, he told her that he didn’t need to know the unit number and that he’d figure it out and rushed her out basically. We also, had to resort to going to the office because nobody answers the phone there. But after all this, we received a call from the manager, Nikki Taylor, and she was more than helpful and as nice as she could be. If we could have dealt with her from the beginning, we’d probably have nothing but good things to say. Unfortunately, that 1 employee is what made it a 2-star experience.
Alexander I | Overall ExperienceWon't go anywhere else
Nancy B | Online Move InAll interactions with my local place have been excellent.
Jay R | Overall ExperienceClean complex, clean unit, free lock. Staff was Wonderful.
Benjamin R | Online Move InWhen checking out the instructions are to leave the gate remote and card in the unit, but when exiting you need the card or key to open the gate (I did not have or remember my gate code). An employee was working in one of the units, so she opened the gate for me to exit. It would have been helpful to have a drop box for the remote instead. Other than that great experience. Thank you!
Brettany R | Overall ExperienceThanks for meeting my needs on such short notice.
Becky K | First ImpressionsEl trato por el personal es de primera!
Lorenzo R | First ImpressionsThey are always accommodating.
Angela A | Overall ExperienceThis comment is in regards to my online booking experience. I made the reservation for what I thought was one location. Turns out I had to sign papers at one location, store my belongings at a second, then drop off the trailer at a third location. By far one of my worse UHAUL experiences. Nothing like driving 13 hours to your destination just to drive around for another 2 hours figuring all of this out.
Jonathan S | First ImpressionsBrayden was super friendly and helpful
KIMBERLY o | First ImpressionsI first reserved a U-Haul online and it was imperative that I have that Truck at the time. I went to the main UHaul in Copperas Cove, Tx where the reservation was made. Upon arrival I was told no they didn't have the truck I would have to drive 20 more miles up the road to Killeen. Low and behold they told me, No my reservation was in Copperas Cove and they either have to honor the RSVP or honor the $50 RSVP guarantee. Got back to Cove office and the kid working there told me I was wrong and if I didn't leave he was going to call the cops. Try again that night to RSVP a truck which is said to be available, and again the next morning I was told No must of been an error. Still doesn't honor the RSVP guarantee. So I decide to go to the storage which I had already paid for with UHaul. Get there gate won't open, call and get told that I'm nowhere in there system and there is no vacant storages in the whole town with them. Again does not honor this $50 B.S. guarantee. I finally get a UHaul after 3 days rent it for 24 hours but needed it a little longer, they come and literally hi-jack the UHaul with pretty much everything I own and that was 2 weeks ago and I still haven't found my stuff. A 26' truck full. I wouldn't recommend and I will NEVER use UHaul again. I had a deadline to move out and I lost A LOT because of this and UHaul has offered no relieve. I hope to hear back from this review and hope to just get my things back. Wherever they are
Devin J | Online Move InManger and staff were very friendly and helpful
Garry D | First ImpressionsI had a great experience renting storage from Copperas Cove Uhaul self storage. The staff was considerate, respectful and friendly.
FANNIE W | Overall ExperienceSo very convenient to be able to do online because i wouldn't have made it in time to do it in person. Excellent idea. Definitely my #1 choice for future storage solutions.
Michelle H | Online Move InI just moved to a bigger unit.
Michael K | Overall Experience7 years there... finally moved out. They were exceptional in everything thanks to the GM taking care of me.....
JESSE H | Overall ExperienceNikki went above and beyond the call of duty. She was very happy to answer all my questions and very professional.
John C | Overall ExperienceI didn't like the fact that the office is actually off site.
Tyshawn D | Overall ExperienceVery easy to rent. Took less than 5 minutes.
Jessica H | Online Move InMy ceiling fell down during my stay and I had bugs everywhere.
Aspen S | Overall ExperienceThe staff was very professional.
Evette H | Overall ExperienceThank you so much
Diante F | Overall ExperienceI rented a climate controlled storage unit for about 14 months and never had a negative experience with the personnel or any problems accessing to my unit. I would use them again should the need arise.
Roger M | Overall ExperienceGreat sery
John C | First ImpressionsThank you!
Trang N | Overall ExperienceCopperas Cove U-Haul continues to exceed my expectations from a storage facility. The units are kept clean and the entire are is well maintained. Their staff are all friendly and helpful. I especially appreciate that the extra precautions they have during the Covid crisis. I have been able to take care of issues over the phone and still get the same amazing service as if I went in person. I also want to say how much I appreciate the keychain "clicker" to get in and out of the premises. How nice to not have to hang out of the car to push (or remember) a key code. The next time I need storage U-Haul will be the only place I will consider in Copperas Cove. THANK YOU!
DESIREE P | Overall ExperienceEverything went as smooth as could be. The manager and staff were friendly and knowledgeable. 5 stars!
Thomas R | First ImpressionsNo one has been better than you!
Benigno T | Overall ExperienceOffice Staff friendly easy to deal with, no hassles, in and out in no time. No complaints.
Maureen C | Overall ExperienceMy only recommendation would to have a dumpster for recycling. Everything else was great!
Nancy P | Overall ExperienceNikki was great in assisting in my needs.
Glenda C | First ImpressionsExcellent staff that was well knowledgeed
Harold N | Overall Experience*
Chelsea M | Overall ExperienceLadies ...I Thank and Appreciate you all for Making it Soooo fast and easy. Stellar Professionalism and Kindness.
Tamara V | First ImpressionsAmazing staff!
Carlou V | Overall ExperienceThank you!
Michael T | Overall ExperienceThe staff was awesome! Rented a storage unit and the gal that took care of all the paperwork was quick to get me finished up .. Excellent customer service ..
Harold N | First ImpressionsIt was easy and quick in and out no hassles appreciate the friendly smiles and attitudes will definitely recommend this business to friends and family.
Maureen C | First ImpressionsThere is not enough space here to provide an accurate description of the inconveniences I encountered. The most disheartening was the hateful behavior of the General Manager, Nikki Taylor.
Keri M | Overall ExperienceGreat customer service
Hunter S | First ImpressionsOur experience was fabulous. Nikki and her team are amazing.
Michelle M | First ImpressionsI had my belongings there for several years and never had a problem. Thanks for helping me and keeping my things safe.
JEANNIE C | Overall ExperienceVery pleased.
Janet B | First ImpressionsFacility was well secured. Entry is convenient and accessible. Staff was helpful and move-out was simple and stress-free.
Lizzette Q | Overall ExperienceThe guys were very very polite. Thank you
Cinda S | First Impressions.
Denise M | Overall ExperienceThank you u-Haul for the last 3 years of excellant service. Constance
CONSTANCE A | Overall ExperienceMyID due to my renewal,with paper &the hard copy together wasn't excepted,My ID is excepted together W/TDPS,my Call was not returned of me not needing other unit74..my ph.#832-605-3035.Ms.Whitehorse
Darlene W | Overall ExperienceThe facility is clean and the staff is amazing. They were very helpful!
Shana H | First ImpressionsI had a great experience at this U-haul center. Not only they helped me to store my stuff, but they advised me on the entire moving process. I will definitely recommend to my friends and family.
Mayya A | Overall ExperienceThe staff was helpful and very friendly.
Sylvia H | First ImpressionsNikki did a fantastic job and was very friendly and helpful.
Shana H | First ImpressionsGreat Attitudes and Great Customer Service and the Unit was very clean before I moved in it. I would definitely recommend this Storage
Joshua W | First ImpressionsThe customer service was outstanding! The registration process was so smooth and easy. The manager was friendly and calming. She even checked the lock to make sure it worked.
Carlou V | First ImpressionsThank you for providing a great place to store my items.
Rebecca C | Overall ExperienceThe staff was really great and I am most appreciative of everyone there. Thanks again.
Lacarolyn A | Overall ExperienceGreat customer service. And the staff was very friendly, helpful, and understanding!!!
Ivory C | Overall ExperienceThey were a big help! Easy to talk to.
Melinda E | First ImpressionsThank you
Leo P | Overall ExperienceOver the passed 7 years I never had any problems with my storage unit or Uhaul company overall.
RUFUS W | Overall ExperienceNice facility
KENNETH M | First ImpressionsThe staff made it easier than I thought it would be to initially rent and also to cancel. I will use this facility for all of my storage needs.
Tammy P | Overall ExperienceThe unit was not water tight. The are large gaps exposed to the open at the back of the unit. The flimsy insulation on the ceiling is dried out and flaking down on top of the unit contents.
ANTONIO E | Overall ExperienceMr. Ash was extremely helpful and very courteous!
Laurie S | First ImpressionsCustomer service is very important to us and the staff did not disappoint. The facility was kept clean. We will return if needed.
isabel h | Overall ExperienceGreat service and great facilities
Kevin N | First ImpressionsNo comment
Mario A | Overall Experiencen/a
Robert J | Overall ExperienceNikki was great at at helping me!
Holly H | Overall ExperienceYou guys sent me on a wild goose -chase for about 3 hours, lost my reservations, unit I reserved wasn't cleaned, then I had to drag options out of your employees. Wish I had another company nearby.
Stacy D | ReservationFriendly and helpful
LUCY H | Overall ExperienceWe had a great experience.
GARRETT T | Overall ExperienceGreat
James B | Overall ExperienceWonderful staff!
ASHLEY S | Overall ExperienceThe staff at the 190 location behind PAR guns were awesome. They were always helpful. Chris always solved any problems immediately and was always professional. Promote this guy.
EDWARD H | Overall ExperienceThank you
Cherie D | Overall ExperienceSuper friendly staff!
VICKI W | Overall Experience