Customer Reviews for U-Haul of City Heights

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of City Heights

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dave m. on

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JULIUS T. on

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Everything was fine except my stuff was an entire week late and I have yet to be contacted about the refund promised in the contract

linda j. on

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sarah t. on

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I ordered a 10 foot truck and they changed. It to a15 ft truck which didn't have a ramp either. The Driver's side door never closed properly. That truck was the worst one of 4 others i drove. The side mirrors made it hard to turn around or back up and it skidded over gravel. Service trucks better

PATRICK F. on

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Mayuko A. on

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Christina G. on

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The employees and owner Alex at this location are always top notch. Alex always goes above and beyond for me, which I appreciate being a fellow business owner. I always come back to this location because of their outstanding customer service, equipment availability and ease of doing business. I always recommend this location to friends.

Roland G. on

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Sean R. on

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Gentalmen working there was extremely rude, distracted and no help with any questions I had. Then I asked if the dolly I paid for was in the truck and they said yes. After driving all the way to my house, I find there is no dolly and had to return wasting my mile, time and gas without compensation. Horrible experience, never using uhaul brand again!!!!!

juvenal d O. on

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Roland G. on

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MIchael B. on

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Don't like theautomated pickup., Much rather deal with am associate.

Charles J. on

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CHAD B. on

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Great experience. Guys are great and accommodating.

ROBERT Y. on

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rose b. on

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DAVID V. on

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timothy c. on

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kent h. on

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Everything WAS GOOD

yandy g. on

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Kevin B. on

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This is the third tie that I have rented a uhaul from the City Heights Uhaul location and it is the only place I will rent from. The customer service is impeccable and the equipment is always available when you need it. They take care of you like family and they have upfront pricing that can’t be beat! I recommend Coty Heights Uhaul to any and everyone needing to move a little or a lot! Thanks for taking care of me. This is my chance to take care of you! You’re the best!

Joshi Ashoma V. on

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Robert R. on

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Everything went smooth. Equipment very good. Thanks.

russ s. on

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gabriela b. on

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Roland G. on

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Jeffrey M. on

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Marisabel G. on

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Al service was excellent., no nothing yo be improve, continúe as is.

jessica h. on

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My only complaint is that for whatever reason my pickup location got changed from the original location I was supposed to pick up from to this location. It was a slight inconvenience but both staff from each location was helpful in this whole process.

Cameron V. on

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Everything was great thanks

David G. on

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micheal b. on

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I thought I was only going to need this truck for a few days as I cleared my home for sale. The process took way longer than expected. Everytime I called to extend a couple of more days...ultimately more than 10 I was greeted kindly with understanding and professionalism whether I actually reached the local site I rented the truck from, or whether I got a National level person assisting. An overall great experience. Special thanks to Alex at this location who was very helpful (and complimentary that I actually swept the truck out as good as he would have).

DAGOBERTO P. on

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CASSANDRA D. on

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Alexander is always the most helpful and professional person I have ever had with vehicle rentals. I don't go to any other uhaul whenever I rent and always tell people about this location. He makes my busy life and work days better especially with how many vehicles we have to rent out. Thank you for having him! I wish other uhauls were as great as this one is!

Angel C. on

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Pros: Fast service at the counter, after hours self-checkout of the truck was easy with the app Cons: No on-site parking, only one entrance in and out because the back entrance to park the truck on drop-off was blocked by hitches

Chad B. on

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Once again, a great experience dealing with Alex and the staff. He is an excellent manager. Thx. A)ex

Steven K. on

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adrianne s. on

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Debra S. on

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Everything was great it was nice to see excellent customer service is back. Thanks.

Jamie H. on

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Neeko C. on

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Best uhaul location I've ever visited.

Ricardo A. on

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Lakeisha T. on

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Great service!!!

william g. on

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Very good staff.

Cathy F. on

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The young man that helped me was very polite and quick and consider it a professional I was impressed and happy with your service

Grace M. on

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MIRIAM R. on

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steve h. on

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damon m. on

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Excellent customer service! Had my Honda Pilot wired for a trailer one day, rented a trailer the next. Overall great experience, the mgr. there has it together. Good Job!!

Benjamin S. on

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Alexander was incredible! The process was made quick and simple and the price was as anticipated.

Averi D. on

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Travis O. on

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The after-hours check out on the uhaul website did not work for me. The location and staff were excellent but because the site could not access my location, I had to spend 20 minutes on the phone with customer service at 9:00 p.m. at night.

Kanitcha N. on

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Philip L. on

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James V. on

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Martin V. on

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dave s. on

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Melissa M. on

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David S. on

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Todd W. on

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PAUL B. on

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ANN ELIZABETH R. on

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The gentleman that helped me was very proficient and helpful. I give kudo's to him. The man deserves a raise! 5 stars!!! Ann E. Reiman

Gerardo M. on

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Jeffrey F. on

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Very hopeful and Polite and courteous

Grace M. on

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Chad B. on

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Alex is a great manager, works fast and treats me with respect, always. Great location, great crew.

Kathleen M. on

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Betty G. on

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I frequent this U Haul because of the proximity to my home, the cleanliness of the vehicles and the customer service.

Christina M. on

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The employee who helped us out with the rental pick up (I think his name is Gabriel) was fantastic!! He was very professional and knowledgeable. He represented your company well and should be recognized for his great customer service. I have picked up a uhaul at this location before and this experience was by far the best, because of Gabriel.

Robert W. on

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julie o. on

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I think it's a good service and a good location. However, we were charged $37 that the location can't explain. They have asked us to wait until next Tuesday to see if it drops off the credit card. I'm unhappy with this answer because if the charge can't be explained, and there is no receipt for it, then why not credit it back right now.

claudia c. on

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Dennis D. on

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Jessie O. on

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desmond j. on

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Cynthia W. on

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Excellent response upon dropping off. I've used this location before and this guy is ALWAYS helpful and honest. It's refreshing to not have to deal with some issues about the rental after driving thru five states. All you want to do is make sure you are clear and be on your way. Thank you.

Barbara B. on

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JESSE G. on

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Not sure at this time.

dagart a. on

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Friendly staff. Clean store and truck. Excellent service!

REBECCA M. on

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Staff was incredibly helpful and accommodating! Kudos to U haul for hiring great staff.

Geoffrey W. on

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joshua d. on

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Dennis W. on

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Donald W. on

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Business is business and the location is popular. Very crowded conditions but understand that it's a busy intersection. Had one way in and only one way out but left only. I would still use this place because it's close.

Patti U. on

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Both gentlemen helped me at the counter they we're very attentive to my moving needs. Both picking up and dropping off. Thank you!

Matthew N. on

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I did online checkin before arriving and was in and out in about five minutes. Employee was friendly and helpful. I highly recommend this location.

Thomas B. on

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Steve V. on

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Staff was efficient and friendly! No problems with rental process or equipment! Adjustments to the billing were done appropriately

Scott D. on

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I couldn't self return as the app wouldn't allow me to upload the odometer/fuel level photo.

GUY W. on

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I was charged double. I rented a oneway truck on Sunday the 10th from Hollywood to San Diego. I dropped the truck off on that same Sunday at the agreed upon location. My bank account shows I was charged: $245.41 on Monday Sept 11. AND $260.65 on Tuesday Sept 12. It's bad enough I couldn't have a rental for one day (I used the truck for about 6 hours) and had to rent it for 2 days but then to be charged twice! Come on Uhaul I've been a multiple times repeat customer you're not the only show in town!!!

Russell C. on

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Ron J. on

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Manager Alexander is terrific. Five stars.

robert w. on

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Rebecca L. on

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We dropped off after-hours, which was a bit confusing, but we managed. The directions online were helpful. We did not know where to park it, however.

Anne M. on

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VAN R. on

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Very go experience. 93172581. Only problem is dropping it off after hours...8:51pm TM5371R customer for 27 miles with 75.00 deposit... TU

Micah W. on

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Chad B. on

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Everything is always clean and cared for. Alex is terrific. Thanks!!!

JASON S. on

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Always a pleasure renting equipment at this location; friendly staff and quick returns.

kevin c. on

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Megan S. on

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The service was fast, friendly, and extremely efficient. Best rental experience I've ever had at any company or location. Thank you so much!

Jose L. on

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Damarys A. on

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CASSANDRA D. on

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Treasa d. on

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ANGEL R. on

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SHAUNDA C. on

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Nothing I was completely satisfied.

VIOLA L. on

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MUSSIE G. on

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Doing good thanks jest keep it

Travis S. on

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U-Haul changed my drop-off location several times throughout my reservation. All of them were not the closest or most convenient. One, had no space for after-hours drop-off and has online Yelp reviews of being closed when they should be open. After multiple changes in drop-off location I finally requested this location. All of the run-around in drop-off location changes made me take a day off of work.

Christian F. on

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Christopher M. on

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Nothing. All the personnel I encountered were pleasant and helpful. Everyone was perfect!

Jorge R. on

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It was great

Roger F. on

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Great trailer! 4X7

loren b. on

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The location parking area is really small which made it difficult to find a place to return the truck. But it didn't help that someone decided to park his RV in the driveway on a corner lot with some of the busiest streets. Smh.

LAZATTE m. on

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You say one price when I get the truck and when I bring it back it's another price and this is the second time you guys done this to me and your so she is a very rude so I would try my best not to get another truck from your company

Josh D. on

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The cell reception in this general area is bad; this makes using the self-check-out option difficult. Also, I paid $70 for 4 hours of use, that seems excessive. I might need to shop around other companies for my next local rental.

John M. on

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Rick H. on

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Leon S. on

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They were very helpfull

Geoff F. on

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Super efficient!

ART R. on

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I picked up the trailer from this location. We hooked up. Checked everything. Later that evening, I was going to Los Angeles and I had no trailer lights. I called roadside assistance and they sent someone. I'm the meantime I was checking my fuses and found that the connection was blowing my fuses, I went through a box of 10 fuses. Roadside guy arrives and tells me it's my truck that is causing the problem. Very rude , and left. At this point the store is closed and I didn't want to get a ticket for no trailer lights. I had a reservation for a room that got cancelled and was late arriving till the next day. This oversight to turn on the lights cost me $300 in room cancellation fees and I didn't get to move in on time in Los Angeles.

Kristen L. on

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The person that worked with us showed us all the things that should have been done with the auto transport to make it work and fit our car.

Edilynne P. on

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Adam M. on

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clerk is not very friendly - seemed disdainful of his customers.

Chris O. on

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I needed to get wiring done and rent a trailer. It was impossible for me to find a location to do both, which was frustrating. Fortunately, Alex was helpful and let me know when a trailer came back early, and so saved me having to go to two different locations to get what I needed.

Hans I. on

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Easy in and out. Thanks for showing me that the key only works one way. Every time, I had to flip it over.

BARBRE B. on

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Lots of good advice and very dependable truck.

Jack P. on

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Friendly Staff & Beyond Excellent Service. I highly recommend Uhaul for Ths Customer Service & The Terrific Rates! Thanks for your help today!

Grant D. on

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Armando R. on

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Prompt service no hold ups no problems. Will def come back when needed.

Lilli may D. on

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Jenna A. on

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GEORGET G. on

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diane l. on

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Vehicle uses up a lot of gas :(

Chad B. on

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Great experience. Above and beyond as per usual. Thx.

George G. on

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Another great experience with UHaul. The staff was exceptionally helpful and the equipment in excellent condition.

Andrew C. on

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James B. on

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Excellent service at both pick up and drop off. Great crew!

Wendy R. on

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Excellent customer service. Very convenient. Will use again if needed.

MATTHEW H. on

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Absolutely nothing, the staff at this location 4311 El Cajon Blvd, San Diego, Ca, 92105, is always amazing and super helpful. Which is why I continue to comeback. Thanks U-haul

Christopher P. on

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Rated the location excellent because of the staff for both pickup and drop-off. the location is a bit tricky, though, and i had to circle busy, congested inner city streets for nearly 30 minutes before i could get in to drop off the equipment due to the very small lot and heavy volume. but the staff was excellent and the experience was very satisfying.

ANNE G. on

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jared d. on

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SHANNON O. on

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Robert J. on

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Matthew G. on

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Fast, friendly and hassle-free service.

DANIEL S. on

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This experience taught me that not all UHaul locations are professional. My original order was placed with Adams Ave Moving Service, Master Order# 29009580. I had already checked in online and simply need to pickup the van. The employee referred me to the El Cajon location and closed the gate on me. I will NEVER use, nor recommend, Adams Ave Moving Service to anyone, not even my enemies!

aaron s. on

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Margo H. on

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John and Gabriel were good natured, efficient and very thorough in exposing the terms of the rental- even used a highlighter in the rental agreement so I could focus on the fine print. Gabriel has a very kind heart and sense of humor. Also- the associate who cleaned the van made sure he got an item to me that was left behind. I have rented lots of cars and trucks for vacation or moving purposes and this team shines. This was a busy site with a lot going on and these guys kept their cool and worked to solve problems. I tried to do my check in online and it kicked me out a couple of times. Gabriel was great in helping me.

shahram h. on

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ARTURO H. on

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Steven A. on

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Nizar D. on

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Excellent !

Chad B. on

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Do recommend this location to my friends. Best U-Haul location ever. Everyone is friendly, knowledgeable and efficient. Big thanks to Alex and his crew. John is great as well.

GEORGE G. on

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Great service and assistance. I highly recommend UHaul and this facility.

Crystal M. on

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Everyone went above and beyond to answer all my questions and make me feel like a valued customer. I would highly recommend this location!

margo p. on

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nothing - everything was great

silverio c. on

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Michael C. on

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Renee P. on

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JAMES B. on

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be aware that it may still take a few minutes even if you've expressed check in j

Greg S. on

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checking out the car in person w/o trying to use "self checkout" was convenient. Last time I tried "self checkout" and it was clearly badly thought through feature falling short in user experience. I suppose, if you make it work like zipcar or car2go, it would be a good experience, but for now I will keep going to the counter.

Matthew D. on

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This was the best Uhaul location I have rented from. Great job!

Bilal O. on

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Uhaul needed an alignment. Steering wheel was practically turning on its own.

Ashley M. on

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Everything worked perfectly and the staff were very helpful. The pickup was easy and the store/lot was very clean and organized.

Jennifer C. on

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Very quick and friendly customer service!

david T. on

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I have rented here serval times and will continue to because of the great overall experience

Melissa P. on

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This was a horrible experience of customer service. Apon arival James the "manager" greeted us and said that there was no room for drop off at this location after we were already instructed to go to this location by calling the number that they gave us, no problem we went to the next location. That one was closed. Called the uhaul customer service number they instructed us to go back to this location for drop off saying they would contact them. Long story short and an hour later. James took the uhaul for return. He had an extremely confrontational attitude. When asked if the manager was there he replied with "nope." I assume that he was embarrassed after we returned to this location after he turned us away. But over all the worst experience. Would never rent from uhaul again. Will be contacting the manager Monday morning.

Penny A. on

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The guys that work at the City Heights U-Haul could not have been more polite and helpful. The general manager was so cool under the pressure of a huge moving day. My UHaul needs were met with promptness and courtesy on my two interactions with them in one week. Thank you so much guys at U-Haul of City Heights! Highly recommend this place.

Victor A. on

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Larry E F. on

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Great neighborhood location- I had a problem with the lights and they (Alex) fixed it on the spot to ensure I could do my move. That extra service he performed has won my future business.

Sheri B. on

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Alex is a very professional manager.

Robert L. on

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BRIAN B. on

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Everything was fine. I was in & out quickly with no problems at all. One less thing to worry about while moving. Thanks!

Gregory r. on

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Highly professional and helpful personnel.

Sandra B. on

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Margaret E. on

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Everyone was wonderful! Very helpful and quick!

Frances A. on

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CARI G. on

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HUE DIEU h. on

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The service was fast and kindly

Sharon R. on

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I don't think you could improve on anything the van drove really nice

toni b. on

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Smooth processing...thank you! I rented from this location approximately 10 years ago and was sure I'd never return. Professionalism at that time was lacking. I'm so glad I gave you another try, my current experience was perfect!!

kASSIE m. on

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Sabrina S. on

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NICHOLAS C. on

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Tim M. on

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Very efficient service. Polite and helpful staff. This was my third rental in the last three years and all have gone very well.

Earnie C. on

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JOHN P. on

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Abdulaziz A. on

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Earnie C. on

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I am getting charged for damage to the truck that I didn't do.

megan w. on

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Truck was not clean at all.

diego g. on

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very friendly and helpful personnel.

George E. on

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Make sure your gas tanks are full upon delivery. I got a truck with 3/8 of gas in it. I filled it up and drove to LA. When I returned it there was 3/4 of a tank left. It looks like you are cheating the customers.

Chandra H. on

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The location and service were fine - the rental was TOO EXPENSIVE for an in-town, 3-hour rental.

Maria Z. on

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The gentleman at desk was great! My problem was that the battery died and getting roadside assistance was a long process. The delay made me over an hour late to pick up my kids. I wasn't happy.

scott k. on

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Samantha L. on

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Aleksandar J. on

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Charlee S. on

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I made an online reservation. When it came time, I actually had to shift the time frames, so I called in and they gladly made the changes. When I came in to pick up, everything was a breeze. Professional service with clear communication about the process. Thanks to Uhaul, I had a rather painless move. I would definitely rent again, or recommend to a friend.

Cody B. on

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Nothing. Alex was awesome!!!

Tom C. on

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All good! Very professional staff! Keep up the good work

Leah W. on

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I rent from here fairly often, and my biggest complaint is the level of fuel in the vehicle upon pickup. This last time, the tank was only down 1/4, so, not an issue, but my previous rental had only 1/4 of a tank left! That meant that I had to stop and fill up before I could go anywhere, since I was on a tight schedule. Anything under a half tank seems pretty unacceptable, especially, since I know that the previous person was charged for a refilled tank. Otherwise, my experiences have been really good. Friendly staff, quick service, and they try to accommodate my request for a backup camera when they can. I've had bad experiences at other locations, but, now this is the only one I will go to.

GLADIMIR D. on

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Maria C. on

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Rosaura A. on

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Brooke M. on

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The trailer we got did not have a stand, so we were unable to remove the trailer from my vehicle at all once it was full or else we'd not have been able to get it back on. This was extremely frustrating, because it meant there were many places we couldn't go & errands we couldn't run during our move. Also, the trailer had no ramp, which made loading it very difficult. Luckily we had some wood laying around that we were able to use instead, but I am disappointed Uhaul didn't take care of these issues before renting out the trailer.

Michelle K. on

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MARK L. on

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Stephen S. on

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ISMAIL A. on

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Ricky J S. on

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steven v. on

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TONY D. on

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Carol K. on

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Everything was great until I got the keys and went out to the truck. I had a question about the breaks and gasoline. I went back inside. Both the workers were gone. I yelled and walked all around the building. No one anywhere!! My daughter and my self waited 10 minutes, no one arrived or returned...we finally left and asked one of our friends. What the heck...we could have robbed the place!!!

Veronica H. on

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Great experience, professional staff, couldn't have had a better encounter. Thanks guys at City Heights UHaul!!

Christopher W. on

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Kevin M. on

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KACIE W. on

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Luis D. on

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Quick and easy drop off of Uhaul and equipment. No problems. Wish there was a little more parking.

VALERIE S. on

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MICHAEL S. on

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Excellent service from James.

David B. on

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Truck only had a 1/4 tank of gas, I had to go to the gas station right away, and truck was covered in dirt and mud.

Tony H. on

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Dont understand why there was barley enuff gas in this truck to start out and i had to gas it up twice . Very unexceptable and a poor excuse from ur employee

Jim G. on

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Robert S. on

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Employees who helped me were fantastic and extremely helpful. They helped to recover what could have been a frustrating experience. The Self Pick-up did not work because the website would not allow me to sign in. The employees at this location informed me that this is a regular issue and were kind enough to get my truck for me without fuss.

Ericka W. on

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david f. on

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Kelly N. on

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Cynthia T. on

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Ian S. on

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nathaniel a. on

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CHRISTOPHER A. on

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I rent U-Haul trailers often but this is the first time at this location. This location is excellent. Attentive staff, easy access, pleasant experience.

Adrienne M. on

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mohammad a. on

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Charles E. on

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Very friendly service. They even remembered me from my last rental. Look forward to m next rental.

Jacqueline P. on

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The employees were proactive and prompt in their response.

BENNETT C. on

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The manager and crew are very motivated, personable, and professional. They are very efficient in getting the contract completed and getting you on the road, as well as completing the contract when returning the truck. They are fast and yet maintain a friendly attitude...

CHAD B. on

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Everyone is awesome. Great experience. Clean, well maintained location. The crew is very helpful and accommodating.

Thomas B. on

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MANUEL G. on

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Also great customer service.

Bryan B. on

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Thomas B. on

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Very organized, handled the return efficiently.

Greg S. on

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self check-out procedure in u-haul app is terrible. The promise is that if I do that - I don't have to wait in line and it is a lie, because I still have to wait in line to get the keys. Get your things together and create a digital lockbox or equip the cars with digital locks.

CHAD B. on

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Great service once again! Thanks El Cajon Blvd. Uhaul.

alex p. on

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Judykate B. on

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alexxis h. on

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Everyone we came in contact with was so friendly!

ruth s. on

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Provide straps inside the van.

Ben L. on

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I love the flexibility of John and the efficiency of your staff. Ben

Andrea julia L. on

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James B. on

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Royale B. on

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Pauline F. on

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Very quick check in and they were very nice and kind

quincy t. on

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Edward N. on

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Kevin J. on

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Ronald F. on

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Tamara D. on

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Great guys, very helpful and fast.

Andrea L. on

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Ben B. on

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HANI A. on

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JESSICA A. on

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I forgot to mention when dropping off the vehicle that the passenger side mirror does not stay in place and needs repair. This could be a safety concern during lane changes.

Sabrina S. on

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Please remember to add items requested for customer. Unfortunately I added a dolly and pads and we came back home with neither of the items; we probably should have checked first before we left. Customer service was nice and has processed a refund for those items.

gerardo b. on

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Uhaul personal client services is always great

Bennett C. on

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chris w. on

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Alexander was my rep. He's pro. He was efficient and it was obviously he knew what he was doing. Good location and great service.

Tina R. on

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Great service, awesome staff, and clean truck!!!

ikechukwu a. on

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Awesome

WILLIAM ANDRES T. on

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Tina G. on

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Ivonne R. on

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they charge me for a dolly but it wasn't the car so its so how can that be possible also i call before going their an to ask if i could i park till i brought the truck back they told me yes an when i go their they told me to go look for parking in the street because they had to use those parking spaces for others trucks they was getting later ... the costumer service needs improvement here .

Stephen L. on

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I'm sorry, I forgot the guys name but he was awesome. I was in and out with the quickness for pickup and drop off.

Charles F. on

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Both times I rented from here I showed up at the appointment time to be told that they didnt have the truck I reserved, but they found another one I could use.

Henry R. on

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I tried the phone app for quick pickup, but it didn't work. It hung up while trying to finalize, so I had to go though it all the regular way with an employee. The staff was great, the app was not.

bennett c. on

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The crew was very friendly and professional. I will be renting from them again.

quincy t. on

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James H. on

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Magon P. on

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Greg H. on

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CHAD B. on

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Awesome crew at this location. Keep up the good work!!! Great experience.

randon j. on

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Christopher A. on

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It's impossible to get a hold of the Uhaul store. This is total bullshit!! When someone calls for local help they don't wanna talk to someone in a call center in AZ.

jim f. on

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Lars R. on

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Stephen H. on

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John was great!

Anne N. on

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Once again, great customer service

Dennis S. on

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I cannot suggest any improvements because the service was impeccable!

GLEN C. on

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Andrea A. on

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VICTOR C. on

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Service was really poor and they charged me for everything they said they wouldn't.

Edward R. on

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BRUCE M. on

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Zeb H. on

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Tina F. on

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Great service on a Sunday- so glad to find a place to install a hitch and sell me a new 2 person bike rack all in the same visit. Courteous, friendly staff !

Steven O. on

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fast courteous service in and out!!

maria p. on

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Jarvis H. on

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Consistent experience accross states Very friendly and expeditious service.... enthusiastically satisfied!

calvin m. on

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good customer service

Rachel H. on

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ryan C. on

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The employee helping us seamed to be baffled by a blown trailer light fuse. He got the manager, who seemed so flustered it was causing him anxiety. They ended up rushing us off so quickly that I was uncomfortable. It didn't seem like they were paying attention to the safety of our rig. They were overwhelmed by the fact that they had another customer waiting, for five minutes! Very unprofessional.

Dayan G. on

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It was a very easy pleasant experience.

Connie N. on

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Crystal V. on

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Steven W. on

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Good service and helpful

MARIA C. on

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Henry J. on

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Electronic receipt sent by email was sent in useless/unsupported format. Could not open with standard software tools.

Matthew M. on

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Wheel wells are annoying and decrease space

Janice S. on

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ZACHERY LEE Y. on

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Both of the employees working at 12pm-2pm at this location today (May 24th, 2017) were extremely pleasant and helpful. I believe one of their names was Rick, but I may be mistaken.

Demetrious V. on

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Alexander the Great mgr was accommodating and efficient fast courteous service

Tanner V. on

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Not charge me twice the amount for the rental. I rented and returned same day same location. Was charged twice the amount when the trailer was checked in the morning. Guy I talked to said it was no issue if I returned it same day after they closed, would not get charged extra of anything like that. Got an email next day after it got checked in charging me twice the amount.

Adam S. on

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roland v. on

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Very professional and knowledgeable. Great service. The General Manager at the El Cajon location allowed me to change to a one way move which saved me time and money. He explained everything in detail and made my move a wonderful experience. Thanks Uhaul

Marcus B. on

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ANITA M. on

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KENNETH S. on

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Convenient location, vehicle was ready.

Jason C. on

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KOMI T. on

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piper w. on

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mark b. on

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Erik B. on

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Was transferred to City Heights U Hual and couldn't be happier with the costumer service.

timothy t. on

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The service reps and the manager that I dealt with were on the ball and quite helpful.

Patrick O. on

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marlin l. on

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Can't improve perfection

Adam P. on

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After arriving for my appointment, no one was inside to assist with my reservation. People went in and out without acknowledging me. Finally I was recognized after around 10 minutes. The Van had several remnants of plant stems and flower buds (pulled out handfuls) The floor was covered in water. Put moving mats down but the water soaked through the mats. The bottoms of all the cardboard boxes were so ruined that they had to be emptied in the van, one-by-one and piece-by-piece. The mattress also became wet. Since you're asking how to improve for the next customer, I think taking a broom and sweeping out all the water & debris, or asking the previous user to do so (clean up their mess instead of passing it on to me) would be professional (as I didn't get any sort of discount for a dirty van) and save valuable time in the move. I've always used U-Haul before, even had them install a hitch a few years ago, but U-Haul set my move back by a day by forcing me to max out my 4 hours for what only took 50 minutes to load. I'm reconsidering future business with U-Haul after this experience. Treated poorly, and given poor equipment. If U-Haul would give me a full refund, not credit, I will fairly reconsider U-Haul in the future remembering the better experiences.

Chris D. on

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ivan g. on

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Donielle H. on

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MIchael B. on

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Brandon L. on

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Very efficient, friendly

Keely T. on

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Staff was friendly, helpful, and efficient. Made the arduous task of moving astronomically easier!

Ronald P. on

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Bernie P. on

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Nothing, everything was perfect.

TOMIKA W. on

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Always fast and friendly service

RANDY W. on

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LESZEK K. on

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Very friendly and honest crew. Thanks

Alan g. on

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Lajuna E. on

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Mary M. on

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Jeff N. on

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Best u-haul location I've ever been too. They had it down to a science, quick, efficient, great service.

MICHAEL H. on

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TERRY ANN T. on

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Nothing...the staff is professional, helpful, and friendly! I come here for all of my moves!

ERIC FRANCIS B. on

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ANN M. on

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Rude and charged us for gas when we returned it EXACTLY at the same level!!!

william b. on

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David B. on

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Richard B. on

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Patrick J. on

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Nothing just keep smiling and being friendly

BRYAN W. on

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Being a class -A driver and police officer the squealing of the tires going down the road sounds like you may have bearings going out.otherwise everything was fine

Antonio C. on

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Great customer service like always

Eryn B. on

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Mithun R. on

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The truck was not maintained properly. The steering wheel was offset from the actual wheel direction. The steering wheel was turned to the right but the truck was going straight.

Hitomi P. on

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ANGEL R. on

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Everything was great

Peter S. on

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steph m. on

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Everything was great! Only suggestion would be to maybe add a parking space or 2 for cars (or if there are parking spots, make some signs visible for us "blondies".) Besides that, absolutely no complaints! Thanks again!

tori r. on

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Great Crew at this location, very thoughtful. All went well, U-Haul is doing a good job, loved the online check-in.

Patrick O. on

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Great quick service.

CHAD B. on

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Another great experience. Thx. Best location in San Diego.

Michael B. on

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Deborah L on

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Everything went very smoothly.

Corbin S. on

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denise f. on

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THAI M. on

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CASSANDRA D. on

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This is my favorite U-haul to use which we rent from throughout the month for our company. Other U-hauls, like that on Adams Avenue in the area are terrible in comparison. This location in City Heights is the best service and best vehicles, always clean and efficient.

Elizabeth M. on

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YOUNGMIN J. on

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The process was precise and fast. Highly satisfied with the service from crews.

Maxwell R. on

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Terry K. on

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Flat rate mileage + fuel would be awesome.. IE: $39.00 for 50 miles in town plus gas or something.

Azminda V. on

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Chad B. on

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Great experience with friendly staff and clean equipment. I'll be back to this location exclusively.

randy r on

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Professional and friendly

justin m on

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128077128077

justin m. on

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Kristem G. on

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Chad B. on

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Great staff. Everyone is extremely friendly and knowledgeable.

PAUL B. on

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Janell R. on

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ARCHISON L. on

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Service was fast and swift..unlike when renting u haul was to mortgage process..5??

CHAD B. on

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Great crew. Clean and nice environment. Excellent service.

chad b. on

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Great experience. Awesome crew. Very respectful. Thanks again.

Shelly W. on

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Are circumstances were kind of not the norm...the guys at the uhaul rental office helped us hook up to the car hauler trailer and got us on the way to the International Vehicle Processing center in a timely and professional manner.

Chad B. on

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Alex is a true professional. Great experience, once again.

dan b. on

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Totally messed up the contract and put my in a bad position. Manager never called back. The sites mess up has become my headache and problem.

PER J. on

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Pat S. on

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The service was excellent. They were courteous, on-time and efficient. I normally don't complete surveys, but the service was worth commenting.

branden l. on

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Jeffrey N. on

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Service was very fast, efficient and helpful. One of the best U-Haul facilities I have used.

cody j. on

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Go over any accreditation back with your customers

John P. on

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Great crew. Very friendly and helpful. Thanks!

chad b. on

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Guys are really helpful. Thanks again. Excellent service.

JONATHAN J. on

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JAIME L. on

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CHARLES V. on

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Edward H. on

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I believe if a location has special rules that should be told to the customer prior to renting. If more than credit card and valid license is needed for renting let the customers know. There is no need for threatening not to rent to customers if they don't know or have the additional information requested. Will NOT rent again.

daniel c. on

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Interior of the cab was not clean at all. Had a fluid (coffee maybe) in the center and cup holder Location. It ended up all over my paperwork and my hands.

Jeffrey N. on

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Jerald S. on

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Did not expect to get such good help...very courteous and helpful, the van was clean and in very good condition. Definitely will use again, from this location!

jean m. on

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got 2 charges for $5.39?? can't figure out how to stop the recurring monthly charge... Otherwise, great!

hasan K. on

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Reps were very kind and helpful. Fast transaction to get the truck and return it. Very good service

Sharon B. on

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Uhaul helped make a big overseas move happen!

Indra H. on

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Eventho I did not get what I had reserved ( supposed to be 17" but I got 15" without any notice..The GM Alexander Saffry was very polite, friendly, fast and helpful. I had a bad day that time but he made it everything went smoothly and fast. He made my day. Thank you for his service.

david m. on

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Rachel K. on

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ROSA F. on

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The process was so fast! The drop off was even better when they were able to do everything electronically without me even having to step back into the store. Idk if it's just this location but that was the easiest experience I have had renting a uhaul.

Mary S. on

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JOANA R. on

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Jose C. on

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Darren H. on

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matthew c. on

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Quick Check out and Check in.

LEE L. on

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John was very helpful and courteous as usual. I choose this store because the entire staff gets you in and out with a smile and hustle. Great Store!

Jack B. on

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At first, staff advising would need to pay $270+ for returning to alternate location. After speaking with manager, he confirmed closing of Rhino Management location for truck rentals, and billing was reduced to below $100. Manager was very understanding and helpful

Dashay L. on

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They forgot to give me the extra things i paid to rent (dolly & pads) so i had to drive all the way back to the location to get them delaying my moving time which caused me to need another day. Also, that cost mileage that i had to pay for all because the peraon who made the mistake didnt take proper notes.... What was suppose to ne $30 ended up being $75.

Jessie O. on

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William M. on

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The staff are always helpful & friendly..

david h. on

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The service from the U Haul manager was excellent.Great guy!

kim l. on

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ANTHONY M. on

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so nice to be treated .so nicely. staff seems to really like there work

souriya n. on

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Excellent customer service

Alexander H. on

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chad B. on

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Great experience! It's great to experience old school respectful customer service. Excellent experience once again. Thanks!

maria m. on

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Thereas A on

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Alex went out of his way to hook up my uboxes to his truck and delivered them himself, even helping with unloading. I highly recommend Alex and I am an extremely happy customer.

troy d. on

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arman i. on

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Friendly and good service ??

Deseree h. on

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deysi c. on

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Henrique S. on

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Sharyn U. on

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The return process was easy. And I like the 24-hour return option. But the customer service leaves something to be desired. After pulling in and getting out of the truck, the worker did not even greet us with a "hello, how are you" or anything like that. He simply said, "Fold up the blankets or we'll have to charge you." Another worker had a better attitude but the 'welcoming committee' was just rude.

Mackenzie F. on

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EDMOND ANTONIO G. on

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Ryan L. on

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Very good service from Colleen in KC and also the guy at City Heights.

Jessie O. on

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John and Alex should be in the U-haul hall of fame. These guys are the very definition of consistent excellence. From a customer who was ready to give up on your brand, I am now a raving fan because of the exceptional service provided week in and week out. These guys need to be corporate trainers.

Daniel M. on

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There is not much information given at this location. I dropped of my rental and left the key and tagging at the dropbox as the associate had told me to. The app then says I was supposed to take a picture and check out online. This was not expressed to me in person. Now I have to wait and contact them to finalize everything.

gloria d. on

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Excellent customer service and equipment. Will recommend.

michael dennis r. on

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I was completely satisfied. Employee served me with kindness and was prompt. estimate was exactly favorable. vehicle clean and worked well. When I returned cargo van to facility checked out in a very short time and I was on my way, thank you, MDRias.

MANDY S. on

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I enjoy my experience with UHaul and the service agents are courteous and act in a timely manner.

JOHN M. on

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Convenient and well stocked. Friendly service also. Thank you.

Cory R. on

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shawn m. on

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Gary B on

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Great. Less expensive than other options. Your websites need some work. I had to make a telephone call every time I needed to do something and that takes longer.

hanna h. on

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I will recommend this location any time to all folks I know. They were helpful, advising, when I lost the lock-key helped me there as well...cannot find more polite and helpful people. Thank you for wonderful, kind and expert service Hana Habereder

Thomas B. on

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Wait time was 20 minutes even though I did express checkout.

carlos n. on

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The clerk who checked me in and out, I don't remember his name, was perfect. I'd hire him in a second if I had the chance.

Kristine M. on

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I had a great service rep Gabriel Toleda who helped me make adjustments to my reservation and made the process overall very smooth! Great service!

abe b. on

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Alexander S. on

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Nothing special, very quick.

chad b. on

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I DO recommend this location. James was awesome...Thanks El Cajon Blvd. U-Haul.

Monika S. on

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The employee rectified the situation of a dirty van and the dolly with discounting the rental. No questions asked! Fantastic customer service--this will be the only place I use when needing to move!

Kirsten C. on

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Alex provided great customer service, very friendly and knowledgeable.

ERICA L. on

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The whole process was simple and the staff was very helpful.

Brent B. on

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Nicole B. on

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Sinia S. on

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MAY F. on

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Great customer service! Thank you!

REBECA G. on

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Steven c. on

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Pablo S. on

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Megan A. on

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BILL W. on

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KUSANJE A. on

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Nicholas D. on

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LINVILLE M. on

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Great equipment, great service and very nice and courteous employees

MICHAEL C. on

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Na

VICTOR G. on

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Very nice and understanding staff

Steven D. on

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Alex was so accommodating! Moving is so stressful, and he took a bit of stress out of it. That location is in great hands!

alan t. on

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Your site is in a good spot, the van I rented was a new FORD, good choise, plenty of room for the things I needed to move, got good fuel milage

Skylar D. on

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Customer did not leave a comment.

geri z. on

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Excellent customer service

Daniel N. on

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Casey K. on

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Helped very quickly and efficiently.

James B. on

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SERENITE s. on

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Great!

JAMES ERIK C. on

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Erma D. on

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It would be nice if there was a 15 to 30 min grace period for the customer when returning a truck.

Sergey M. on

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Howard G. on

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Alex was very helpful in working with us on this rental.

ROSE B. on

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CHAD B. on

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James is a great guy. Awesome experience. Thanks again.

MANDY S. on

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Salesman knowledgeable and friendly. I must say I think having a sign "SALESPERSON IS ASSISTING ANOTHER CUSTOMER AND WILL BE WITH YOU AS SOON AS POSSIBLE" would be helpful for those entering store and seeing no one for several minutes.

Dave T. on

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All good!

JESSIE O. on

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Give these giys a bonus! They are always great.

ANGLEA DOMINIKA R. on

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The main problem was I had a reservations set up for 9am on Sunday morning.....12/18/16. We arrived at 9am and there were several other customers waiting. Had to wait in line to get our rental truck. The problem was with the number of folks that had to wait in line......the location was understaffed. Only 2 employees on site.......one handling the returns/and rentals.........the other one was outside filling propane tanks. The location should have had at least one more employee so that folks did not have to wait so long to do their business. Aside from that..........it was a good experience and good store.

Grant D. on

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Dean L. on

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CHARLES B. on

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HOWARD P. on

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Awesome staff. Very helpful.

QUINCY T. on

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Jordan E. on

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jim j. on

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Chad B. on

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Another above and beyond experience.

ian r. on

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Nothing that I can think. The clerk was very attentive and helpful. Everything went smoothly even just as they opened.

JUSTO R. on

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Customer did not leave a comment.

Jessie O. on

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Best Uhaul of all time

Jessie O. on

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These guys are the best!

John N. on

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Hooked the trailer and said I was good. I had to ask for the guy to familiarize me with it.

Chad B. on

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Great experience as always. Thanks.

Alison h. on

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Customer did not leave a comment.

Chad B. on

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Would definitely recommend, and have before. James is another great Rep. and did a great job helping me this this time.

irene c. on

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Tthe employees were very nice, personable & helpful. I would definitely go to this location again and recommend this location to anyone. Thanks again Irene Chval

Jessie O. on

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Darques S. on

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chad b. on

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Alex and all of the employees are amazing at this location. Thanks!

christine r on

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I was under the impression that the 1868.00 included the first month rent.

Megan K on

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Delivery driver broke my lock on the UBox when she loaded it for transport.She apologized but there was no offer to cover the damage or to declare it in writing.It was minor but I found it strange.

Dirk R on

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I don`t know which facility charged me `rental` of the Ubox, but I believe that is double dipping on charges. I used the boxes to MOVE, not storage.

david l on

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uBox was 4 days late. The refund made that a non-issue, but the lack of information and the 5 unique instances of not calling back when promised made this an incredibly frustrating experience.

Joesph L on

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In a gigabit world of video and pictures, why am I limited to 200 characters? I had helpful comments prepared that won’t fit, so here’s what’s left: Good move, flexible, no damage, lousy phone system.

Adam S on

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We had a more exceptional customer service experience than we could have imagined. Staff was friendly and accommodating, and went out of their way to help us and assure our satisfaction.

Jonathan P on

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Great service and convenient.

Adam S on

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Customer service on site could not have been better. Value for the product is extremely lacking

Stephanie M on

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We had an EXCELLENT experience at UHaul of City Heights. The employees were GREAT!

James S on

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We moved our son`s college apartment things cross country and everything worked EXACTLY as promised and on time. Nothing was broken and it couldn`t have been easier. Would HIGHLY recommend.

jenessa s on

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Everyone was great

James S on

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The box was much bigger than I thought, easily held everything we wanted to ship. Everyone was helpful and explained everything. Couldn`t have been easier!

Christie I on

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Very easy process, clean facility, helpful staff

Matthew T on

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Horrible experience.. so many things went wrong and its impossible for supervisor to call you back

Casey G on

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all good

jason s on

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Locks that cannot be removed from the kiddie with a screwdriver would make these more secure.

NATALIA G on

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John is a huge asset to U-Haul! Friendly, helpfulwent abovebeyond. Very knowledgeable about U-H prodssvcs. Answered all our quests while juggling mult. tasks. TY again for the high level of svc, John!

STEPHEN M on

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the additional charge for the u-box trailer was not indicated when scheduling delivery

Matthew S on

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Helpful and friendly!

John B on

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Alex and his crew were outstanding and provided very fast and courteous service on a very busy weekend for them! 5 stars! Thank you, John Burgess

clarissa r on

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The box fell apart during shipping. The box was not weather proof either. Not only would I not recommend this service, I would warn people against it.

emily m on

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I worked with Alex he was really helpful the overall process is pretty easy but it gets tricky if you need moving help once the uboxes get to your location

Jannis B on

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UBox staff were very helpful. Container itself had a poorly mounted lock, so it nailed was it nailed shut. A pain to open on the other side, but I appreciated that it was secure.

Timothy S on

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Great experience! Team at the 43rd Street U-Haul were terrific. Highly recommend both their store and the U-Box for shipping household goods across the country.

Rouzbeh F on

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Great service and helpful staff!

Justin M on

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Two thumbs up

Amy O on

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The service was prompt and professional.

Jamie B on

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Once it came time to pay it has been a never-ending headache. First off the charge was put onto the wrong card I had on file and second there was a charge of $2,300 twice!

jesse e on

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Lock was broken off. Box was not covered and bugs in the u box. Not to mention they were taken to the wrong u haul and cause me to drive 15 miles from my new place. Worse experienced

jesse e on

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Lock was broken off of box

Robin H on

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The 43rd street Uhaul was great, It was the Uhaul for Milwaukee, that I was dissatisfied with.

Erin B on

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Alex was a great help and very professional.

Alexis B on

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I was very displeased with my service and was inconvenienced.

James M on

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Alex was able to pull together a hectic morning for me, and my day worked out just perfect. Adding another Ubox was very simple as well. Thanks Alex

Victoria S on

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Was very easy to use and took the stress out of moving, especially when hiring movers. Overall great experience and affordable.

SHERRI B on

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Excellent experience

TRAVIS M on

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It worked out great for my storage needs

ADAM P on

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great service and Joseph went the extra mile

PAUL E on

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x

JERALD K on

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very good - EXCEPT - somehow at my first visit to the facility I was given/picked up a business card for their facility 20 blocks away. Wrong phone - confusing

JERRY R on

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Very professional.

LAURIE S on

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When I dropped off my box, the staff member at the 43rd st location was extremely uncommunicative, unresponsive and unfriendly.

MATT P on

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I couldn`t get in contact with the actual location where my ubox was stored.They kept forwarding me to the corporate office.No one there had any idea what was going on at the actual location.

ELIZABETH B on

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The UHaul facility in Broadview faiiled to remove the bolts on the box. Someone at some point padlocked the UBox and neither told me about it or provided me with a key. Terrible

ANGELA G on

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This facility seems to need additional staff. Very busy.

DAWN S on

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The staff at this location worked with me to unload my box at a convenient time and helped me with a billing issue.

MIKE C on

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no

LINDSEY M on

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Very tight parking lot. So if you are using this uhaul location be prepared for a small traffic jam. Staff 100% AMAZING. great service and super helpful. A++

CYNTHIA K on

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Unprofessional. Not trustworthy. Not on time. I was cheated in invoice.

REYNALDO R on

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I had issues in Seattle with the UBox and thus the poor Ubox rating. The customer service at this location was great! The people in Seattle should learn from these guys!

JEFF G on

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Worst experience. 1st the pod was misplaced in SD. Called to follow up-NO ONE KNEW WHERE IT WAS. Frustrating is a compliment to the service had. Several issues from pickup in SD to pickup in Seattle

WILLIAM W on

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Great service

KAREN L on

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Overall Ubox experience good, Uhaul`s overall communication systems terrible. Patrick at this El Cajon location was EXTREMELY helpful, no one else on the phone seemed to know what I was talking about.

FENG C on

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It was IMPOSSIBLE to get in touch with the local location. kept getting forwarded to the call center. The guy DIDN`T SHOW UP on the scheduled date for the first appointment!!!

AARON S on

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Dropped off U-Boxes Sep 8th, to be shipped the 9th. Did not actually ship until the 18th. Never notified of this change. Left to sleep on the floor for yet another two weeks until boxes arrive.

STEPHEN N on

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Getting the Ubox in NY was a terrible experience. Box was not ready on reserved date and had to be picked up from a different location. Staff was not helpful in accommodating.

NOAH W on

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The El Cajon facility was great. The guys there were friendly and helpful. The facility of origin however, was not Al Bayan Uhaul on Kedzie in Chicago.

AMY M on

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Using U-haul`s U-boxes to move across country was so easy and a great experience. The staff was helpful and friendly from beginning to end, and my things were delivered on time and in good condition.

WILLIAM J on

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The staff at the San Diego location were friendly and helpful.

DENNIS J on

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My U-Box was loaded and turned over to the U-Haul team in Phila PA on July 31 for shipment. It did not arrive in San Diego until Aug 26th. The receiving team was not the problem.

BRETT H on

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Wished that I could better schedule my pickup and drop off

SARAH D on

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The lot was very small and crowded, and the staff did an excellent job working around the available space. They need a bigger lot for everyone!

SCOTT M on

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Impossible to get local San Diego U-Haul U-Box to answer the phone. Unable to schedule a delivery within 2 weeks, and I had to pay a mover to remove, pick up, and deliver my goods.

BRIAN H on

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fantastic customer service. Will recommend to family and friends.

MARTIN S on

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