Customer Reviews for U-Haul of City Heights

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of City Heights

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Patrick H. on

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Great service

derek d. on

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This was an excellent experience. Thx

andrew n. on

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marshall d. on

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marlin h. on

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Chad B. on

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Great experience once again. Staff is friendly and very helpful.

mark a. on

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There were no straps in the back of the van, which I would have expected to be included to assist in securing the load.

Maria R. on

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I don’t understand why I was charged double?

Kevin M. D. on

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The people working at this location were incredibly friendly and helpful, I’d recommend this location for that reason alone. The truck/van was a little old and slow on the road—which is fine for moving, I cared more that it held a lot of boxes in the back and got the job done. Next time I’ll try to get one of the newer vans to see the difference. My only complaint is checking it out online took some time, especially the part about having to call a friend to verify my identity. Luckily someone who worked there saw how long it was taking to check in online and just did it for me inside the store. I wouldn’t want to be standing in a parking lot after hours trying to have my identity verified alone at night, if I were a woman. Seems slow and risky.

richard a. on

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Very friendly and prompt service

Omar G. on

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I don’t remember the individual that helped me out but he was very welcoming and made my drop off experience a breeze! He also went the additional mile to help me save a bit more! Thanks again uhaul personnel! This was on May 20th around 1235 pm

milagros r. on

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Aaliyah has great customer service and very pleasant!

Bertrand R. on

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Excellent and very quick in and out services ! Good job to the team !

sone p. on

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Gloria G. on

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what happened to the grab handles for us not-so-tall drivers? i had to hold on to the steering wheel just to get in the cab!

Raymond J. on

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Truck was very dirty, door handles were sticky, cigarette ash all over inside of truck and the ash tray was full (we don’t smoke). People were friendly.

Paul Z. on

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elvira v. on

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Jenoise D. on

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Shiala C. on

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The employees should double check to make sure the equipment ordered is in the vehicle

Jacob b. on

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work out the bugs in the website for after hours returns.

Tomas B. on

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Gina T. on

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Daniel R. on

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I was billed for equipment on a day that I didn't use it.

Billy P. on

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Rich W. on

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John was excellent. He provided great customer service. If anyone ever needed help with moving and asked me I would say go to U-Haul on El Cajon Blvd ,and ask for a John.Great place and made a not so happy move more enjoyable

christopher m. on

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juan r. on

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Eric S. on

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I honestly can't think of anything right now

Jeremy C. on

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I received a text message the day before my rental of the location, which was not my preferred Uhaul location. It was not clear from the text, which I received while I was busy, so I showed up at my preferred location. Once there, I was told it was actually to be picked up at a different location which was very inconveniently located far from my storage unit, unlike my preferred location which was very close. I went to that location and then realized that the "part" I had ordered and needed to be able to tow the rental trailer (hitch mount and ball) were purchased to be picked up at the original location. The staff at this location (City Heights) were not helpful at all in resolving this inconvenience. I asked if they were able to cancel or call the other location to help me out. One staff member shrugged their shoulders and walked away. The other just looked at me with a blank stare on their face. I tried to call the original location but the number I found online directed me to the main Uhaul number and I was on hold for a long time. I was in the middle of a move so I didn't have time to sit on hold that long. Finally, I just purchased another mount and ball from this location and got on my way. However, I had to go back into the original location to cancel the order and it took them all of about 30 seconds to do for me. This is a really poorly designed system, the notifications were not at all clear, the staff was very unhelpful, and I had to drive back and forth several times adding significant time to my already busy and hectic day of moving.

Elizabeth W. on

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patrick f. on

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mariana d. on

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From the lady would rented me the cargo van was great! Thank you

Chad B. on

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Good experience. Gabe is excellent and very helpful.

tyler a. on

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Ryan E. on

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The location is in a tight spot. They were excellent about pulling out the trailer and getting everything hooked up quickly. What they are doing is working. Keep it up.

roberto c. on

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Brian K. on

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scott b. on

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I find it a little hard to believe that you do not offer any discount from the daily rental rate when someone rents one of your trailers for over a month.

Ian A. on

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Javier G. on

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Glenn H. on

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They did a good job and the truck rented was in good condition and good working order. Employees were very friendly. Thank you.

David G. on

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Staff was great. Fast process, easy check out. Everyone was moving fast

Marco d. on

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Reservation was relatively easy. General manager check in exceptionally professional. Truck ready and Suited for work.

Mari m. on

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David was so helpful and accommodating, we have used this location for every move we make. We really love how easy and convenient they make the experience here.

LUONG L. on

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John W. on

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daniel m. on

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Gregory H. on

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jeanna C. on

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Aileja was amazing. She heard it was only three girls moving and made sure we had a ramp. I would never known to ask, since I thought they came with all your trucks.

ahmed h. on

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Anitonio L. on

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John T. on

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Great location, great staff! Prompt and extremely efficient. True Uhaul professionals! I will be back!

Dan J. on

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Nothing. New manager is fantastic and great staff.

michael n. on

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terry b. on

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Continue to provide great customer service

robert l. on

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You guys, at this location, are super and very helpful.

Michael R. on

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Fun, professional crew on both ends of my journey.

Cecelia L. on

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JINKS P. on

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patricia G. on

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Good service

CHAD B. on

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Awesome experience. Everyone was friendly and helpful. Great staff, great location!

ANDREW ALBERT A. on

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The City Heights U-Haul is the most professional and customer-service oriented location around. Top notch!

Andrea R. on

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The lot was full when returning the vehicle so I parked the vehicle on the curb right outside the lot and left everything the same as I came in. The keys got locked inside and not only did they have me call their contracted locksmith, they had me drive back to the location to move the vehicle from the curb 3 feet into the lot. So unnecessary.

Fernando V. on

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I have never been disappointed with the service at this uHaul location. I do not know of anything you could do to improve.

DAVID g. on

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Service was quick, professional and respectful. I am a repeat customer there, and they always take great care of my unique needs. Awesome staff, strong service orientation. Rarely found in the service industry.

CHAD B. on

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Good experience, James and John are great employees.

IRENE E. on

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Aron D. on

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Kristine R. on

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rockwell k. on

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James and John we're very quick to help me, expressing sincere concern on how the use of the equipment was and closing out the rental. Very friendly and personable. Made the use of and check in of the equipment a plesant experience.

paul b. on

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Kevin B. on

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I would actually tell my friend you completely skip this location and go to another location because of the following: the truck had paint and dirt all in the bed and in the cabin in the cracks crevices it was filthy. The exterior had broken pieces of the bed flopping around trout the whole drive , The sales man give me a copy of the contract but did not walk me through the cough vehicle to recognize any Dents or dings, never went over the fuel replacement. Well I could let that one pass because I drove 60 some miles and they never charged me for gas and I Didn’t fuel it before returning. Anyways, you get the picture. That is all.

patrick f. on

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james e. on

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When I walked in everyone was goofing around on their cell phones. Very apathetic.

dung l. on

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Anthony K. on

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daniel s. on

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The lady that checked me out charged me extra for being 2 miles over after I was extremely flexible with them and changed vehicles.

brittany s. on

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Pricing on mileage is too high. Oh yeah, don't try to slip in a fuel charge when the customer refueled before dropping off.

Alan g. on

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Charles P. on

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John Tabron was outstanding to deal with. Very courteous and helpful. A real pleasure to do business with. After hours return of a auto trailer was a bit difficult. Pulling a trailer into the confined space of that lot was demanding for me and I regularly tow a 27 foot travel trailer.

James K. on

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Keep it up.

Jacole K. on

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Robert H. on

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As I yelped - https://www.yelp.com/biz/u-haul-of-city-heights-san-diego-4?hrid=-AgsAYZpMV9bc3P-t6Wwog&utm_source=ishare&utm_content=review

Will C. on

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Love the agent who helped! She was polite, kind and wanted to help.

doug b. on

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smooth ,great price and great people

abraham s. on

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james g. on

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I was really impressed with the staff there! It's the best experience I've ever had at Uhaul in my life.

nicholas v. on

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The seats in the truck are worst in any vehicle I have driven ever. My back still hurts.

Elizabeth L. on

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Jochen M. on

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ashley w. on

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kimara p. on

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As soon as an issue arises. Share that with your customer.

francisca b. on

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Excellent staff...ill recommend them to family and friends

Chad B. on

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I’ve rented from this store at least 3-4 times since she’s been the Mgr. Yesterday when I picked up my trailer I wasn’t greeted or thanked by the cashier\manager. Today when I walked past her, ishe doesn’t speak again. Strange energy at this location now. Not like it was before.

David C. on

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I've rented trailers many times in the past but this was the first time renting from U-Haul. The staff checking in and checking out were exemplary, and the trailer was really well-designed and well-maintained. This particular location is a bit cramped, so ingress and egress can be tricky when busy. Staff was awesome. Overall a very pleasant experience.

zola b. on

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Sylvia M. on

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Great service by helpful people at this location. Would definitely recommend!

Kevin H. on

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julio a. on

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rogerio d. on

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Mario F. on

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Kenny A. on

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Super easy

joseph d. on

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this is not regarding the city heights location i do not like i mean i hate that i can pick and reserve tbe location i want and then i ger a confirmation of it and then it is switched to ankther location this is terrible your system should be functioning to give jp to date infirmation anout proper equipment and whrs it is

gay w. on

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The seats smelled a little like the person who drove the truck, overall the truck ran in perfect condition, it was easy to use, the truck did not eat the gas up. It cost me $49 for seven hours, and approximately 11 miles.

George B. on

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Friendly people, what a difference from the San Bernardino store!

Warren K. on

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Sovanny S. on

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Skye A. on

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Booking was frustrating. I got moved around a couple times after I was told this location was unavailable but the 3rd representative told me it was. I did express check in. That worked out well. I'm super upset that after I had moved my mattress etc out of the van I noticed there was pee on it like as if someone had moved there dog or pet before me. Obviously they didn't clean up after themselves. And it's now all over my mattress. I don't think pets should be allowed in a moving truck with moving furtinure not constrained for this very reason. And the van should of been checked prior to me renting it. As a customer I shouldn't have to worry about my things being damaged from a rental company. That should be the least of my worries. This is very bad service and I have to pay to get my mattress cleaned which honestly i should be compensated for. I will definitely not be renting from uhaul again. And the after hour process was super time consuming and difficult. I didn't know it was going to require so much information from me. My battery died and my phone couldn't take pictures. Just overall bad experience and all I moved was a mattress. Should of been easy. Never again.

arash d. on

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JOHN P. on

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No improvement to speak of. Staff, facility and truck were all great! Thank you

John H. on

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The team at El Cajon made a very negative experience at another U-Haul location a very positive one. The team there were very professional and delivered what they promised. I can’t say that for the other locations or the central scheduling team.

HECTOR RAYMOND W. on

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From the minute I walked in staff seem to be in a bad mood, I tried to rent a truck they told me no units were available until 4/2/18, after I call the customer service number to see what location had any units they told me this location had some available for pick up. Even after making the reservation they still gave me attitude and bad service, if this would’ve been my first time renting from them I would’ve never came back, luckily I know other locations aren’t as poorly serve as this one.

DAVID G. on

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Your team here is friendly and efficient. I had 1 person in front of me, who was quickly processed. I have rented here several times, and always been treated professionally and promptly. This is rare in service industry. I will continue to use this location for future projects.

Anna J. on

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Mack L. on

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The employees were very stupid and unprofessional. The guy who helped me didn't know much about how anything worked and we cursing loudly and yelling to people he knew outside. Hire adults, please. Not children.

Myra G. on

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This location was beyond words!!! Staff where super friendly and answer all of our questions. I would definitely recommend to anyone who needs help moving stuff.

raymond p. on

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JOHNATHON F. on

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Jeanine T. on

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My whole experience was excellent.

Michael J. on

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Please consider a parking lot for customers

Lillian F. on

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Clean truck, accurate information

Jarod M. on

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The staff at the El Cajon blvd branch were all helpful and very nice. I would use this branch for anytime I need a moving truck.

Toni L. on

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Christina L. on

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DANA M. on

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Eleanor V. on

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Robert H. on

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Brian F. on

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Unpleasant staff. Also, I made a reservation for a truck + 2 dozen blankets. No blankets when we arrived. Why do you even give the option to reserve blankets in advance if they are not going to be there when I pick up?

Ignacio G. on

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chong l. on

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Awesome job.

Caroline S. on

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Great customer service both checking out and checking in. Friendly staff!!

Jennifer H. on

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NA. Fantastic customer service.

Jessica L. on

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Kiara J. on

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The two gentlemen who helped us were awesome, they checked out our car to make sure he had the hook up correct and let us borrow a hitch for free.

Seth L. on

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Tim N. on

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Parking was not the best but overall I had a good experience and would definitely recommend this company to others.

Margaret M. on

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The people working here are awesome!

roberto g. on

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It was clean but it needs alignment service

Dave L. on

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Jacob P. on

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Customer service sucked. No parking. Rude workers. Truck was dirty as hell. Dirty outside and in. Had an almost dangerous steering issue. Could hardly keep it on the road doing 55. Horrible experience. I move every 6 months for work. Will go back to using budget

Maria S. on

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John Trabón was extremely friendly

NEVA K. on

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Customer service was professional and efficient would definitely go back and recommend it.

Jon B. on

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The question was about equipment cleanliness. The moving truck worked perfectly for moving from one house to another. But the truck was given to me looking like it bad been driven through mud

Douglas P. on

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It was eas peezie

David R. on

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Ignition switch did not turn easily. Staff was easy to do business with. Pricing and availability were great..

Sophak H. on

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Keith G. on

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lynn s. on

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My experience was good they were very helpful because I was a visitor in San Diego and not familiar with the city help me in detail of my trip. Thank you

Toni L. on

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Continue being courteous and respectful as they always are to me.

john m. on

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We dropped it off and the staff was competent.

MARCO L. on

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Great trucks however was not told that I can get unlimited miles (with restrictions) on 1 way trips before renting till after I returned, would have appreciated knowledge of that before hand

mark m. on

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Great staff.....Helpful throughout the rental!

Nuri O. on

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Very helpful and efficient employees

robert frederick l. on

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Nothing really as the service was excellent and the vehicle ran with no difficulties. I had no complaints at all and was very happy with the overall rental and service. About the only thing to possibly offer would be picking up and taking home service.

ANTHONY P. on

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Michael S. on

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daniel h. on

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Very helpful staff. Very friendly. Made the stress of renting a vehicle evaporate. The stress of moving was still there, but less so. Thank you so much.

Justina L. on

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Mike D. on

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Attendant was professional and knowledgeable

David R. on

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Manuel C. on

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Keep up the good customer service.

gary b. on

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good store little hard to get in and out

Anthony L. on

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All the stipulations are in the contract, but I feel the customer service was bit lacking. The U Haul location didn't inform us of how to use the vehicle (where are the hazards, emergency brake, etc). Additionally, I wish there was more a comprehensive review of the contract before we left the location!

DAVID g. on

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Agents were very helpful and competent with the computer, got me going in no time. Friendly staff always greet me

Al C. on

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The equipment was outstanding I drove 1624 miles with no problems. Drive 55 and enjoy the trip, it worked for me.

Taylor A. on

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Here's the deal. The guy was super helpful, but he neglected to mention that if I return my van after the business has closed for the day, I'll get charged for another entire day's rental. I didn't know that, and I didn't expect it. I wish I had known, I would have made it more of a priority to get the van back before the close of the business day. As it stands, I got charged an extra 30 dollars for another day PLUS the 10 dollar insurance fee all so that it could sit on Uhaul property all night. An unfortunate issue during an otherwise excellent experience.

Fritz J. on

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No comment

diane f. on

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The staff were friendly, knowledgeable and efficient. Mr Toledo helped us initially and he was very efficient. Clearly liked his job and understands customer service. There were also two trainers we engaged in a brief conversation. They were clearly excited about their new jobs. We needed to extend our time and the woman who answered the call was also very efficient.

ERIC B. on

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The checking out was very fast and easy good job!

CHAD B. on

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Great staff, James and Gabe are great and very helpful. Thanks!

rachel r. on

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Azriah m. on

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The guy who helped me was amazing he addressed all my needs and was super calm and relaxed! Amazing service!

gloria s. on

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James L. on

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A solid and wonderful job well done! Very nice professional and extremely helpful - did everything I needed and more. If you don’t choose them, you’ll be sorry!

Ryan A. on

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Mario M. on

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They help me understand step by step what I needed to do.

kyra p. on

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Levi Christopher B. on

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sean c. on

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Cassie K. on

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Quick and easy

Michael R. on

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Chad B. on

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Great location, above and beyond service. Thanks guys!

Andrew T. on

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howard g. on

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The 9' cargo van was just what I needed to help get my son's Boy Scout Eagle Project done! Staff was helpful and efficient, and prompt. I had no waiting time. Plus, the location was clean, and within easy walking distance from my home. I would definitely recommend U-Haul of City Heights to others!

Manolito T. on

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TANISHA Z. on

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andrew J. on

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here's the deal U haul I've been renting from you guys for quite some time and I've rented from many different locations and have had the privilege of dealing with your several sometimes not so great employees and I can honestly say. I'd rather wait in line for an hour. Just so I could deal with Alex and Alex alone, he knows how to treat the customers. And more importantly, he knows how to treat the right customers. Alex is one of the best if not the best. Employee/manager you guys have standing behind your company. I always highly recommend this location.

Cullan M. on

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Make customers aware that you can’t have more than one person on the reservation if doing self pick up with your phone

michael P. on

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No parking to leave my car while using the rented vehicle. Had to search for street parking ended up parking 4 blocks away and walking back to location. If you do not have someone able to drop you off and pick you up I would recommend using a different location. Other than that everything was very smooth.

Ginno Benedict C. on

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James E. on

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Chad B. on

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Another great experience. Friendly, helpful and knowledgeable staff!!!

Brian U. on

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Theodore R. on

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Service was very fast,. friendly and courteous. Everything went smoothly

Thomas S. on

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Staff is quick and efficient.

kamal k. on

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John D. on

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Everything went really smoothly with my first rental at U-Haul but I wish they would have told me that the 6 by 12 open trailer had a ramp as a opposed to a tailgate like the one I rented. I really would have preferred the ramp when I placed my reservation on the initial phone call. Once I got to the establishment the service was excellent and very quick. It was an overall good experience and now I know to order the ramp model which is $5 more a day. It will be worth it for the convenience of a ramp loading my quads!

LINVILLE M. on

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Great service and equipment. Pick up and returning was fast, easy and efficient. I typically rent a truck 2-3 times a year and it is very helpful to have appropriate info in your data base

Chris L. on

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Ed G. on

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It was fast and easy, very courteous and helpful. Awesome experience.

JAMES E. on

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Alex and Gabriel are consistently awesome to work with.

RUSSELL D. on

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Delia C. on

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All of the staff was extremely helpful and friendly. They made sure we were taken care of in a timely manner. I really appreciated their customer service.

Daniel H. on

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izabela s. on

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chad b. on

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Excellent service. Well trained and friendly staff. Perfect experience!!!

Michael F. on

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Michelle N. on

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Brad L. on

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Excellent customer service from Mr. Toledo.

brian o. on

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All staff I encounter were courteous and helpful. My only complaint is that I as never able to get hold of the location through the local number, I was always forwarded to customer service somewhere in the nation. I wanted to ask someone local near the location, where the best place to get gas.

Ryan K. on

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sarona o. on

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Marian T. on

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The truck was clean and the service was excellent!

rochelle icyphi a. on

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ADNAN B. on

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It would be better if we can return the vehicle at any location rather than the same location we started from.

Russell W. on

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TOMARA S. on

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Paul P. on

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Vanessa G. on

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Shawn M. on

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The man that waited on me was excellent and very friendly and very helpful

Graciela B. on

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Roddy J. on

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I can't suggest any improvements. I picked up the truck, went over the contract, did my move. Needed to extend a couple of hours, called and got approval. Finished my move, brought back the truck, settled the bill and went on my way. Everything went smoothly and quickly! Very pleased. Will use this location as well as will recommend it to others, again and again.

Robin P. on

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james w. on

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Your staff is always helpful and friendly too

nikki g. on

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Kevin J. on

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Helen K. on

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sahren s. on

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When I called to reserve the truck the operator said they wouldn’t be charging anything on my credit card and I can switch out information in person. I arrived to the location with my boyfriend and he provided his drivers license and swiped his credit card and for whatever reason, all the charges were STILL put on MY card. I never signed anything nor did I authorize this transaction and when I called to have this reversed the operator said there’s nothing they can do because my boyfriends information was no where in the system. This was very upsetting and it’s my mistake I didn’t read over my hard copy receipt prior to leaving the location. However I’m very disappointed with this transaction and customer service with the phone operator.

VINCENT t. on

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Always Exellent customer service

Billi L. on

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BRANDON S. on

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No improvements to recommend. Staff is awesome, quick and professional!

gordon l. on

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Katrina C. on

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Kha L. on

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HERMAN S. on

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Tim G. on

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Gabriel Toledo, the agent that assisted us was outstanding - very professional, respectful and knowledgeable. Customer service, A+++

William N. on

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Excellent customer service.

ROBERT w. on

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Nothing

Willie G. on

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The representative not well received!! Not friendly !

mary j. on

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I was very pleased with the staff and the service I received they were so helpful, friendly and patient. I have no complaints.

Lucas B. on

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Cynthia T. on

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We were met outside by friendly and helpful employee, Ricardo, who quickly unhooked the cargo trailer and we were on our way in less than 5 minuets. Thank you Ricardo!

Cathy b. on

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Excellent costumer service.

rosalie a. on

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The gentlemen that checked me in was very pleasant and made sure I understood everything and asked me if I had any questions at the end. The gentlemen that checked me in returning the truck was also very pleasant, I went over with me what my total cost was and if I wanted a receipt or is an email ok. Very pleasant staff you have working at this location. Thank you all for the great costumer service. Happy Holidays !!! Rosalie Agosto

tayfun s. on

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I drove the truck for 1200 miles so pls at least ask me if I had any problems or if the truck have any problems because the fueling system does not work you have to hold the fuel pump with your hand at a low speed if you try to pump fast it just doesn’t happen so considering that I top the tank off 5 times , it took me a lot of time to fuel(almost 2 hours total) very dissatisfied with the truck I don’t think I will rent a truck like that again to move across country

britanny e. on

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fred a. on

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Outstanding service that exceeded all expectations...an amazing crew who represents U-Haul in the highest standards... kudos!

Keshia J. on

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Ricardo and Alex were both very helpful. Great customer service!

Emily D. on

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The truck was dirty on the outside but clean inside. There should be a 2nd category about how important this was to me. It was not important, nor was it expected since I had only finalized the reservation online the night before. The location is convenient and they tend to have trucks when needed. I wish there were a way to use the self check-in without an app. I didn't download it prior and my coverage is poor in this particular spot of town. So I wasn't able to use upon arrival.

Giovanni G. on

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Things went exactly as planned and it was pleasant experience.

diego g. on

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Very friendly employees!!!

Craig M. on

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When a customer doesn't request the dollie and bag of blankets that are fastened into the back of the truck, it shouldn't be there. It doesn't matter that you don't have to use them, they are in the way, and very inconvenient. Every time I've rented a truck in the last year, those stupid things have been in there, taking up valuable space, and the attendants are argumentative about removing them. This last time, I even decried the situation to the assistant on the phone, and they said they'd have them removed. They were not, and again, the site attendants made a fuss about removing them. Change that policy!

Suzanne D. on

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JOSHUA W. on

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On site parking.

ray s. on

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Cailin F. on

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Andrea F. on

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Thank you to all, my Dad passed away & I had to move his stuff from Oregon to San Diego, I feel everything went smoothly and I got home safely

Floyd H. on

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Definitely best for being right off the freeway, in and out. Customer Service is great and recommended to a friend already.

Karl H. on

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Customer service is always exceptional at this location.

MICHAEL Y. on

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I left my phone in the cab and the young guy (Gabriel Toledo) who checked in the vehicle brought it to me. Super grateful!

andualem w. on

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robert l. on

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George P. on

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Ehab H I. on

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Drop off location was closed and all neighbours said they didnt see anybody working there never, there is no place or space to drop off the auto transporter, dirty location, nobody answer the phone, tried to drop it off twice but no body there and you guys charged me extra for drlay, but the other location on el cajon blvd is really good.

JAMES I. on

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I don't really understand the self-help check-in / check-out process. How can I learn more?

JOHN L. on

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Better customer service. Staff isn’t friendly. They really mean.

Veronica G. on

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The associates were helpful and friendly. Very thorough when reviewing information. What i liked the most is that the truck was ready upon my arrival. Int he past I had reserved with anther location in the area and upon arrival they had rented out the truck and did not respect my reservation. Thank you!!

MANNY R. on

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The whole staff are friendly and very helpful! I run a property management company and always rent my trailers from this location. Alex and staff are the best!

David R. on

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helpful and attentive staff. I was in and out quickly, and appreciate that.

Erik B. on

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Both of the employees who helped me out were very polite, and professional. The overall experience was wonderful. Thank you!

Christopher C. on

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Roberto C C. on

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Joel F. on

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N/A because what other option would my friends have? You charge people if they don't fold the blankets?! Everything about your business is "nickel and dime"ing your customers. If local rental companies weren't as expensive your business would be in trouble. It's only the fact you have basically have a monopoly, on a national level, that keeps me coming back. Way to be the evil empire guys (sacrasm). I'm glad the employee told me so I could fold them. The location in Van Nuys never mentioned it. Oh, and I was gonna get charged for the yoga mat that someone else left behind the passenger seat, I didn't notice til I was driving. So, I'm trying to be a good person and turn it in to a lost and found, and your companies reaction is "Oh, that will be $20. Sad.

robert c. on

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dave m. on

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JULIUS T. on

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Everything was fine except my stuff was an entire week late and I have yet to be contacted about the refund promised in the contract

linda j. on

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sarah t. on

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I ordered a 10 foot truck and they changed. It to a15 ft truck which didn't have a ramp either. The Driver's side door never closed properly. That truck was the worst one of 4 others i drove. The side mirrors made it hard to turn around or back up and it skidded over gravel. Service trucks better

PATRICK F. on

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Mayuko A. on

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Christina G. on

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The employees and owner Alex at this location are always top notch. Alex always goes above and beyond for me, which I appreciate being a fellow business owner. I always come back to this location because of their outstanding customer service, equipment availability and ease of doing business. I always recommend this location to friends.

Roland G. on

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Sean R. on

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Gentalmen working there was extremely rude, distracted and no help with any questions I had. Then I asked if the dolly I paid for was in the truck and they said yes. After driving all the way to my house, I find there is no dolly and had to return wasting my mile, time and gas without compensation. Horrible experience, never using uhaul brand again!!!!!

juvenal d O. on

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Roland G. on

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MIchael B. on

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Don't like theautomated pickup., Much rather deal with am associate.

Charles J. on

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CHAD B. on

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Great experience. Guys are great and accommodating.

ROBERT Y. on

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rose b. on

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DAVID V. on

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timothy c. on

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kent h. on

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Everything WAS GOOD

yandy g. on

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Kevin B. on

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This is the third tie that I have rented a uhaul from the City Heights Uhaul location and it is the only place I will rent from. The customer service is impeccable and the equipment is always available when you need it. They take care of you like family and they have upfront pricing that can’t be beat! I recommend Coty Heights Uhaul to any and everyone needing to move a little or a lot! Thanks for taking care of me. This is my chance to take care of you! You’re the best!

Joshi Ashoma V. on

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Robert R. on

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Everything went smooth. Equipment very good. Thanks.

russ s. on

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gabriela b. on

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Roland G. on

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Jeffrey M. on

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Marisabel G. on

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Al service was excellent., no nothing yo be improve, continúe as is.

jessica h. on

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My only complaint is that for whatever reason my pickup location got changed from the original location I was supposed to pick up from to this location. It was a slight inconvenience but both staff from each location was helpful in this whole process.

Cameron V. on

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Everything was great thanks

David G. on

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micheal b. on

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I thought I was only going to need this truck for a few days as I cleared my home for sale. The process took way longer than expected. Everytime I called to extend a couple of more days...ultimately more than 10 I was greeted kindly with understanding and professionalism whether I actually reached the local site I rented the truck from, or whether I got a National level person assisting. An overall great experience. Special thanks to Alex at this location who was very helpful (and complimentary that I actually swept the truck out as good as he would have).

DAGOBERTO P. on

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CASSANDRA D. on

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Alexander is always the most helpful and professional person I have ever had with vehicle rentals. I don't go to any other uhaul whenever I rent and always tell people about this location. He makes my busy life and work days better especially with how many vehicles we have to rent out. Thank you for having him! I wish other uhauls were as great as this one is!

Angel C. on

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Pros: Fast service at the counter, after hours self-checkout of the truck was easy with the app Cons: No on-site parking, only one entrance in and out because the back entrance to park the truck on drop-off was blocked by hitches

Chad B. on

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Once again, a great experience dealing with Alex and the staff. He is an excellent manager. Thx. A)ex

Steven K. on

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adrianne s. on

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Debra S. on

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Everything was great it was nice to see excellent customer service is back. Thanks.

Jamie H. on

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Neeko C. on

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Best uhaul location I've ever visited.

Ricardo A. on

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Lakeisha T. on

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Great service!!!

william g. on

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Very good staff.

Cathy F. on

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The young man that helped me was very polite and quick and consider it a professional I was impressed and happy with your service

Grace M. on

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MIRIAM R. on

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steve h. on

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damon m. on

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Excellent customer service! Had my Honda Pilot wired for a trailer one day, rented a trailer the next. Overall great experience, the mgr. there has it together. Good Job!!

Benjamin S. on

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Alexander was incredible! The process was made quick and simple and the price was as anticipated.

Averi D. on

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Travis O. on

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The after-hours check out on the uhaul website did not work for me. The location and staff were excellent but because the site could not access my location, I had to spend 20 minutes on the phone with customer service at 9:00 p.m. at night.

Kanitcha N. on

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Philip L. on

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James V. on

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Martin V. on

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dave s. on

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Melissa M. on

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David S. on

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Todd W. on

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PAUL B. on

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ANN ELIZABETH R. on

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The gentleman that helped me was very proficient and helpful. I give kudo's to him. The man deserves a raise! 5 stars!!! Ann E. Reiman

Gerardo M. on

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Jeffrey F. on

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Very hopeful and Polite and courteous

Grace M. on

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Chad B. on

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Alex is a great manager, works fast and treats me with respect, always. Great location, great crew.

Kathleen M. on

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Betty G. on

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I frequent this U Haul because of the proximity to my home, the cleanliness of the vehicles and the customer service.

Christina M. on

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The employee who helped us out with the rental pick up (I think his name is Gabriel) was fantastic!! He was very professional and knowledgeable. He represented your company well and should be recognized for his great customer service. I have picked up a uhaul at this location before and this experience was by far the best, because of Gabriel.

Robert W. on

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julie o. on

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I think it's a good service and a good location. However, we were charged $37 that the location can't explain. They have asked us to wait until next Tuesday to see if it drops off the credit card. I'm unhappy with this answer because if the charge can't be explained, and there is no receipt for it, then why not credit it back right now.

claudia c. on

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Dennis D. on

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Jessie O. on

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desmond j. on

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Cynthia W. on

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Excellent response upon dropping off. I've used this location before and this guy is ALWAYS helpful and honest. It's refreshing to not have to deal with some issues about the rental after driving thru five states. All you want to do is make sure you are clear and be on your way. Thank you.

Barbara B. on

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JESSE G. on

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Not sure at this time.

dagart a. on

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Friendly staff. Clean store and truck. Excellent service!

REBECCA M. on

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Staff was incredibly helpful and accommodating! Kudos to U haul for hiring great staff.

Geoffrey W. on

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joshua d. on

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Dennis W. on

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Donald W. on

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Business is business and the location is popular. Very crowded conditions but understand that it's a busy intersection. Had one way in and only one way out but left only. I would still use this place because it's close.

Patti U. on

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Both gentlemen helped me at the counter they we're very attentive to my moving needs. Both picking up and dropping off. Thank you!

Matthew N. on

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I did online checkin before arriving and was in and out in about five minutes. Employee was friendly and helpful. I highly recommend this location.

Thomas B. on

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Steve V. on

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Staff was efficient and friendly! No problems with rental process or equipment! Adjustments to the billing were done appropriately

Scott D. on

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I couldn't self return as the app wouldn't allow me to upload the odometer/fuel level photo.

GUY W. on

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I was charged double. I rented a oneway truck on Sunday the 10th from Hollywood to San Diego. I dropped the truck off on that same Sunday at the agreed upon location. My bank account shows I was charged: $245.41 on Monday Sept 11. AND $260.65 on Tuesday Sept 12. It's bad enough I couldn't have a rental for one day (I used the truck for about 6 hours) and had to rent it for 2 days but then to be charged twice! Come on Uhaul I've been a multiple times repeat customer you're not the only show in town!!!

Russell C. on

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Ron J. on

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Manager Alexander is terrific. Five stars.

robert w. on

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No comments at this time.

Rebecca L. on

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We dropped off after-hours, which was a bit confusing, but we managed. The directions online were helpful. We did not know where to park it, however.

Anne M. on

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VAN R. on

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Very go experience. 93172581. Only problem is dropping it off after hours...8:51pm TM5371R customer for 27 miles with 75.00 deposit... TU

Micah W. on

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Chad B. on

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Everything is always clean and cared for. Alex is terrific. Thanks!!!

JASON S. on

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Always a pleasure renting equipment at this location; friendly staff and quick returns.

kevin c. on

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Megan S. on

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The service was fast, friendly, and extremely efficient. Best rental experience I've ever had at any company or location. Thank you so much!

Jose L. on

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Damarys A. on

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CASSANDRA D. on

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Treasa d. on

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ANGEL R. on

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SHAUNDA C. on

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Nothing I was completely satisfied.

VIOLA L. on

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MUSSIE G. on

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Doing good thanks jest keep it

Travis S. on

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U-Haul changed my drop-off location several times throughout my reservation. All of them were not the closest or most convenient. One, had no space for after-hours drop-off and has online Yelp reviews of being closed when they should be open. After multiple changes in drop-off location I finally requested this location. All of the run-around in drop-off location changes made me take a day off of work.

Christian F. on

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Christopher M. on

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Nothing. All the personnel I encountered were pleasant and helpful. Everyone was perfect!

Jorge R. on

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It was great

Roger F. on

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Great trailer! 4X7

loren b. on

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The location parking area is really small which made it difficult to find a place to return the truck. But it didn't help that someone decided to park his RV in the driveway on a corner lot with some of the busiest streets. Smh.

LAZATTE m. on

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You say one price when I get the truck and when I bring it back it's another price and this is the second time you guys done this to me and your so she is a very rude so I would try my best not to get another truck from your company

Josh D. on

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The cell reception in this general area is bad; this makes using the self-check-out option difficult. Also, I paid $70 for 4 hours of use, that seems excessive. I might need to shop around other companies for my next local rental.

John M. on

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Rick H. on

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Leon S. on

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They were very helpfull

Geoff F. on

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Super efficient!

ART R. on

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I picked up the trailer from this location. We hooked up. Checked everything. Later that evening, I was going to Los Angeles and I had no trailer lights. I called roadside assistance and they sent someone. I'm the meantime I was checking my fuses and found that the connection was blowing my fuses, I went through a box of 10 fuses. Roadside guy arrives and tells me it's my truck that is causing the problem. Very rude , and left. At this point the store is closed and I didn't want to get a ticket for no trailer lights. I had a reservation for a room that got cancelled and was late arriving till the next day. This oversight to turn on the lights cost me $300 in room cancellation fees and I didn't get to move in on time in Los Angeles.

Kristen L. on

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The person that worked with us showed us all the things that should have been done with the auto transport to make it work and fit our car.

Edilynne P. on

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Adam M. on

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clerk is not very friendly - seemed disdainful of his customers.

Chris O. on

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I needed to get wiring done and rent a trailer. It was impossible for me to find a location to do both, which was frustrating. Fortunately, Alex was helpful and let me know when a trailer came back early, and so saved me having to go to two different locations to get what I needed.

Hans I. on

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Easy in and out. Thanks for showing me that the key only works one way. Every time, I had to flip it over.

BARBRE B. on

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Lots of good advice and very dependable truck.

Jack P. on

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Friendly Staff & Beyond Excellent Service. I highly recommend Uhaul for Ths Customer Service & The Terrific Rates! Thanks for your help today!

Grant D. on

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Armando R. on

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Prompt service no hold ups no problems. Will def come back when needed.

Lilli may D. on

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Jenna A. on

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GEORGET G. on

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diane l. on

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Vehicle uses up a lot of gas :(

Chad B. on

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Great experience. Above and beyond as per usual. Thx.

George G. on

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Another great experience with UHaul. The staff was exceptionally helpful and the equipment in excellent condition.

Andrew C. on

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James B. on

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Excellent service at both pick up and drop off. Great crew!

Wendy R. on

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Excellent customer service. Very convenient. Will use again if needed.

MATTHEW H. on

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Absolutely nothing, the staff at this location 4311 El Cajon Blvd, San Diego, Ca, 92105, is always amazing and super helpful. Which is why I continue to comeback. Thanks U-haul

Christopher P. on

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Rated the location excellent because of the staff for both pickup and drop-off. the location is a bit tricky, though, and i had to circle busy, congested inner city streets for nearly 30 minutes before i could get in to drop off the equipment due to the very small lot and heavy volume. but the staff was excellent and the experience was very satisfying.

ANNE G. on

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jared d. on

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SHANNON O. on

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Robert J. on

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Matthew G. on

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Fast, friendly and hassle-free service.

DANIEL S. on

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This experience taught me that not all UHaul locations are professional. My original order was placed with Adams Ave Moving Service, Master Order# 29009580. I had already checked in online and simply need to pickup the van. The employee referred me to the El Cajon location and closed the gate on me. I will NEVER use, nor recommend, Adams Ave Moving Service to anyone, not even my enemies!

aaron s. on

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Margo H. on

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John and Gabriel were good natured, efficient and very thorough in exposing the terms of the rental- even used a highlighter in the rental agreement so I could focus on the fine print. Gabriel has a very kind heart and sense of humor. Also- the associate who cleaned the van made sure he got an item to me that was left behind. I have rented lots of cars and trucks for vacation or moving purposes and this team shines. This was a busy site with a lot going on and these guys kept their cool and worked to solve problems. I tried to do my check in online and it kicked me out a couple of times. Gabriel was great in helping me.

shahram h. on

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ARTURO H. on

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Steven A. on

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Nizar D. on

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Excellent !

Chad B. on

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Do recommend this location to my friends. Best U-Haul location ever. Everyone is friendly, knowledgeable and efficient. Big thanks to Alex and his crew. John is great as well.

GEORGE G. on

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Great service and assistance. I highly recommend UHaul and this facility.

Crystal M. on

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Everyone went above and beyond to answer all my questions and make me feel like a valued customer. I would highly recommend this location!

margo p. on

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nothing - everything was great

silverio c. on

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Michael C. on

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Renee P. on

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JAMES B. on

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be aware that it may still take a few minutes even if you've expressed check in j

Greg S. on

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checking out the car in person w/o trying to use "self checkout" was convenient. Last time I tried "self checkout" and it was clearly badly thought through feature falling short in user experience. I suppose, if you make it work like zipcar or car2go, it would be a good experience, but for now I will keep going to the counter.

Matthew D. on

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This was the best Uhaul location I have rented from. Great job!

Bilal O. on

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Uhaul needed an alignment. Steering wheel was practically turning on its own.

Ashley M. on

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Everything worked perfectly and the staff were very helpful. The pickup was easy and the store/lot was very clean and organized.

Jennifer C. on

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Very quick and friendly customer service!

david T. on

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I have rented here serval times and will continue to because of the great overall experience

Melissa P. on

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This was a horrible experience of customer service. Apon arival James the "manager" greeted us and said that there was no room for drop off at this location after we were already instructed to go to this location by calling the number that they gave us, no problem we went to the next location. That one was closed. Called the uhaul customer service number they instructed us to go back to this location for drop off saying they would contact them. Long story short and an hour later. James took the uhaul for return. He had an extremely confrontational attitude. When asked if the manager was there he replied with "nope." I assume that he was embarrassed after we returned to this location after he turned us away. But over all the worst experience. Would never rent from uhaul again. Will be contacting the manager Monday morning.

Penny A. on

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The guys that work at the City Heights U-Haul could not have been more polite and helpful. The general manager was so cool under the pressure of a huge moving day. My UHaul needs were met with promptness and courtesy on my two interactions with them in one week. Thank you so much guys at U-Haul of City Heights! Highly recommend this place.

Victor A. on

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Larry E F. on

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Great neighborhood location- I had a problem with the lights and they (Alex) fixed it on the spot to ensure I could do my move. That extra service he performed has won my future business.

Sheri B. on

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Alex is a very professional manager.

Robert L. on

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BRIAN B. on

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Everything was fine. I was in & out quickly with no problems at all. One less thing to worry about while moving. Thanks!

Gregory r. on

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Highly professional and helpful personnel.

Sandra B. on

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Margaret E. on

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Everyone was wonderful! Very helpful and quick!

Frances A. on

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CARI G. on

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HUE DIEU h. on

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The service was fast and kindly

Sharon R. on

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I don't think you could improve on anything the van drove really nice

toni b. on

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Smooth processing...thank you! I rented from this location approximately 10 years ago and was sure I'd never return. Professionalism at that time was lacking. I'm so glad I gave you another try, my current experience was perfect!!

kASSIE m. on

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Sabrina S. on

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NICHOLAS C. on

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Tim M. on

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Very efficient service. Polite and helpful staff. This was my third rental in the last three years and all have gone very well.

Earnie C. on

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JOHN P. on

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Abdulaziz A. on

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Earnie C. on

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I am getting charged for damage to the truck that I didn't do.

megan w. on

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Truck was not clean at all.

diego g. on

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very friendly and helpful personnel.

George E. on

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Make sure your gas tanks are full upon delivery. I got a truck with 3/8 of gas in it. I filled it up and drove to LA. When I returned it there was 3/4 of a tank left. It looks like you are cheating the customers.

Chandra H. on

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The location and service were fine - the rental was TOO EXPENSIVE for an in-town, 3-hour rental.

Maria Z. on

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The gentleman at desk was great! My problem was that the battery died and getting roadside assistance was a long process. The delay made me over an hour late to pick up my kids. I wasn't happy.

scott k. on

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Samantha L. on

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Aleksandar J. on

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Charlee S. on

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I made an online reservation. When it came time, I actually had to shift the time frames, so I called in and they gladly made the changes. When I came in to pick up, everything was a breeze. Professional service with clear communication about the process. Thanks to Uhaul, I had a rather painless move. I would definitely rent again, or recommend to a friend.

Cody B. on

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Nothing. Alex was awesome!!!

Tom C. on

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All good! Very professional staff! Keep up the good work

Leah W. on

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I rent from here fairly often, and my biggest complaint is the level of fuel in the vehicle upon pickup. This last time, the tank was only down 1/4, so, not an issue, but my previous rental had only 1/4 of a tank left! That meant that I had to stop and fill up before I could go anywhere, since I was on a tight schedule. Anything under a half tank seems pretty unacceptable, especially, since I know that the previous person was charged for a refilled tank. Otherwise, my experiences have been really good. Friendly staff, quick service, and they try to accommodate my request for a backup camera when they can. I've had bad experiences at other locations, but, now this is the only one I will go to.

GLADIMIR D. on

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Maria C. on

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Rosaura A. on

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Brooke M. on

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The trailer we got did not have a stand, so we were unable to remove the trailer from my vehicle at all once it was full or else we'd not have been able to get it back on. This was extremely frustrating, because it meant there were many places we couldn't go & errands we couldn't run during our move. Also, the trailer had no ramp, which made loading it very difficult. Luckily we had some wood laying around that we were able to use instead, but I am disappointed Uhaul didn't take care of these issues before renting out the trailer.

Michelle K. on

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MARK L. on

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Stephen S. on

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ISMAIL A. on

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Ricky J S. on

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steven v. on

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TONY D. on

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Carol K. on

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Everything was great until I got the keys and went out to the truck. I had a question about the breaks and gasoline. I went back inside. Both the workers were gone. I yelled and walked all around the building. No one anywhere!! My daughter and my self waited 10 minutes, no one arrived or returned...we finally left and asked one of our friends. What the heck...we could have robbed the place!!!

Veronica H. on

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Great experience, professional staff, couldn't have had a better encounter. Thanks guys at City Heights UHaul!!

Christopher W. on

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Kevin M. on

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KACIE W. on

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Luis D. on

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Quick and easy drop off of Uhaul and equipment. No problems. Wish there was a little more parking.

VALERIE S. on

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MICHAEL S. on

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Excellent service from James.

David B. on

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Truck only had a 1/4 tank of gas, I had to go to the gas station right away, and truck was covered in dirt and mud.

Tony H. on

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Dont understand why there was barley enuff gas in this truck to start out and i had to gas it up twice . Very unexceptable and a poor excuse from ur employee

Jim G. on

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Robert S. on

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Employees who helped me were fantastic and extremely helpful. They helped to recover what could have been a frustrating experience. The Self Pick-up did not work because the website would not allow me to sign in. The employees at this location informed me that this is a regular issue and were kind enough to get my truck for me without fuss.

Ericka W. on

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david f. on

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Kelly N. on

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Cynthia T. on

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Ian S. on

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nathaniel a. on

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CHRISTOPHER A. on

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I rent U-Haul trailers often but this is the first time at this location. This location is excellent. Attentive staff, easy access, pleasant experience.

Adrienne M. on

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mohammad a. on

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Charles E. on

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Very friendly service. They even remembered me from my last rental. Look forward to m next rental.

Jacqueline P. on

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The employees were proactive and prompt in their response.

BENNETT C. on

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The manager and crew are very motivated, personable, and professional. They are very efficient in getting the contract completed and getting you on the road, as well as completing the contract when returning the truck. They are fast and yet maintain a friendly attitude...

CHAD B. on

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Everyone is awesome. Great experience. Clean, well maintained location. The crew is very helpful and accommodating.

Thomas B. on

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MANUEL G. on

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Also great customer service.

Bryan B. on

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Thomas B. on

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Very organized, handled the return efficiently.

Greg S. on

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self check-out procedure in u-haul app is terrible. The promise is that if I do that - I don't have to wait in line and it is a lie, because I still have to wait in line to get the keys. Get your things together and create a digital lockbox or equip the cars with digital locks.

CHAD B. on

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Great service once again! Thanks El Cajon Blvd. Uhaul.

alex p. on

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Judykate B. on

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alexxis h. on

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Everyone we came in contact with was so friendly!

ruth s. on

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Provide straps inside the van.

Ben L. on

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I love the flexibility of John and the efficiency of your staff. Ben

Andrea julia L. on

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James B. on

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Royale B. on

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Pauline F. on

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Very quick check in and they were very nice and kind

quincy t. on

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Edward N. on

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Kevin J. on

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Ronald F. on

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Tamara D. on

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Great guys, very helpful and fast.

Andrea L. on

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Ben B. on

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HANI A. on

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JESSICA A. on

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I forgot to mention when dropping off the vehicle that the passenger side mirror does not stay in place and needs repair. This could be a safety concern during lane changes.

Sabrina S. on

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Please remember to add items requested for customer. Unfortunately I added a dolly and pads and we came back home with neither of the items; we probably should have checked first before we left. Customer service was nice and has processed a refund for those items.

gerardo b. on

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Uhaul personal client services is always great

Bennett C. on

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chris w. on

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Alexander was my rep. He's pro. He was efficient and it was obviously he knew what he was doing. Good location and great service.

Tina R. on

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Great service, awesome staff, and clean truck!!!

ikechukwu a. on

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Awesome

WILLIAM ANDRES T. on

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Tina G. on

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Ivonne R. on

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they charge me for a dolly but it wasn't the car so its so how can that be possible also i call before going their an to ask if i could i park till i brought the truck back they told me yes an when i go their they told me to go look for parking in the street because they had to use those parking spaces for others trucks they was getting later ... the costumer service needs improvement here .

Stephen L. on

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I'm sorry, I forgot the guys name but he was awesome. I was in and out with the quickness for pickup and drop off.

Charles F. on

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Both times I rented from here I showed up at the appointment time to be told that they didnt have the truck I reserved, but they found another one I could use.

Henry R. on

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I tried the phone app for quick pickup, but it didn't work. It hung up while trying to finalize, so I had to go though it all the regular way with an employee. The staff was great, the app was not.

bennett c. on

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The crew was very friendly and professional. I will be renting from them again.

quincy t. on

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James H. on

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Magon P. on

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Greg H. on

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CHAD B. on

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Awesome crew at this location. Keep up the good work!!! Great experience.

randon j. on

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Christopher A. on

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It's impossible to get a hold of the Uhaul store. This is total bullshit!! When someone calls for local help they don't wanna talk to someone in a call center in AZ.

jim f. on

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Lars R. on

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Stephen H. on

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John was great!

Anne N. on

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Once again, great customer service

Dennis S. on

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I cannot suggest any improvements because the service was impeccable!

GLEN C. on

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Andrea A. on

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VICTOR C. on

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Service was really poor and they charged me for everything they said they wouldn't.

Edward R. on

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BRUCE M. on

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Zeb H. on

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Tina F. on

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Great service on a Sunday- so glad to find a place to install a hitch and sell me a new 2 person bike rack all in the same visit. Courteous, friendly staff !

Steven O. on

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fast courteous service in and out!!

maria p. on

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Jarvis H. on

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Consistent experience accross states Very friendly and expeditious service.... enthusiastically satisfied!

calvin m. on

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good customer service

Rachel H. on

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ryan C. on

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The employee helping us seamed to be baffled by a blown trailer light fuse. He got the manager, who seemed so flustered it was causing him anxiety. They ended up rushing us off so quickly that I was uncomfortable. It didn't seem like they were paying attention to the safety of our rig. They were overwhelmed by the fact that they had another customer waiting, for five minutes! Very unprofessional.

Dayan G. on

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It was a very easy pleasant experience.

Connie N. on

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