Customer Reviews for U-Haul of Farmington Hills

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Farmington Hills

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Georgewilliam R. on

Rating:

Customer did not leave a comment.

Daryl N. on

Rating:

1) Staff did not properly explain procedure for loading, securing and driving with FWD car on tow dolly. Only after I stopped at UHaul facility in Charleston, WV was the car secured properly. They deserved 5 stars. Could have resulted in damage to both dolly and car. Lost 4 hours resolving this. 2) Staff did not explain the need for my loaded truck to stop for agricultural inspection at the FL border. Pulled over at 3 AM for non-compliance by 3 FL officers. Decided not to make me unload entire truck at roadside. Lost another hour. I can't be the first UHaul customer bringing one of your trucks into FL. Could have been a nightmare.

Carol W. on

Rating:

Customer did not leave a comment.

Alexandramarie H. on

Rating:

Customer did not leave a comment.

Karneshia I. on

Rating:

I would say this location was friendly, and helpful. They also presented me with another option to use their crates, because I was complaining about boxes. Boy was that a great alternative! Fast and convenient, I do not have any complaints. If I must, I would say offer the crates to every mover before selling the boxes...lol... other wise absolutely no complaints.

Sophia V. on

Rating:

Customer did not leave a comment.

raymond B. on

Rating:

Customer did not leave a comment.

dwayne M. on

Rating:

Customer did not leave a comment.

Susan A. on

Rating:

Customer did not leave a comment.

CHRIS M. on

Rating:

Customer did not leave a comment.

Robertlloyd A. on

Rating:

Truck door latches, but didn't really close. Poorly maintained.

michael D. on

Rating:

Maybe if the furniture pads were used, I wouldn't have damaged goods! UHAUL charged $440.00 for moving help, then the movers charged another $292.00 and $262.00...NOT EXPLAINED! Who do I see for the damages?

Dennis F. on

Rating:

it was a very good moving experience

Brenda P. on

Rating:

Don't try to call them directly.

Leslielogan H. on

Rating:

Again there was some reddish residue on the floor of the trailer that we did not see when it was picked up. Luckily we had plastic over our mattress and nothing was damaged.

Michael C. on

Rating:

Too slow at desk

Karladenise H. on

Rating:

Customer did not leave a comment.

Donald J. on

Rating:

Your customer service representative should be more polite and helpful. Instead of acting like they did not want to be there.

Jeffery C. on

Rating:

Have used this location several times, will use again for future needs, good overall experience.

Michelle L. on

Rating:

Greate service

Michael B. on

Rating:

Excellent management and staff

Bryon I. on

Rating:

Customer did not leave a comment.

Ramkishore D. on

Rating:

It was very easy to book and pick up the truck, gentleman at the counter was very professional and explained all the particulars. Overall pleasant experience.

Sampathh S. on

Rating:

Friendly and good service. Highly recommended

Christopher Q. on

Rating:

Because the Novi store did not have what I needed, I had to travel an addition 20 miles to get car dolly that I needed. I would have preferred Uhaul to have it delivered to the closer location as I reserved a week in advance.

Ronald S. on

Rating:

Continue good work ethics

Andrea D. on

Rating:

The phone check is a joke. I could not check on the site. Not knowing I could not do it at home also. Tried to reach customer service - was on hold for over 25 minutes the first call and over 45 minutes on hold. That is poor customer services.

Scottjoseph A. on

Rating:

I was disappointed when I arrived late and found out they rented my reserved van to another party. There was not a replacement of the same size. I was very disadvantaged taking a smaller truck. I thought my reservation held it. Too bad.

Lisa L. on

Rating:

I reserved my uhaul rental online. When I arrived to pick up I waited over 20 minutes for approval before the reservation errored out and canceled. I then had tl go inside and wait an additional 30 minutes to rent a truck. I will never use the online system again. The staff inside was great. They did everything they could to assist me and apologized for the issue online.

Kevin N. on

Rating:

Customer did not leave a comment.

Kevin S. on

Rating:

Took a LONG time to get the truck checked out

Chandu S. on

Rating:

Customer did not leave a comment.

Richard D. on

Rating:

Clean the inside and outside of the trailer

Michael S. on

Rating:

Absolutely slow, poorly trained customer service desk. Took an HOUR to get my trailer. I was ready walk out and to go across the street to Penske.

Teresagrace S. on

Rating:

Customer did not leave a comment.

Akil W. on

Rating:

Customer did not leave a comment.

IVY K. on

Rating:

I has a great experience with the associates at the Farmington U Haul.

shaun b. on

Rating:

Service and management were top notch

Paul G. on

Rating:

Extremely accomodating and thoughtful to my needs. Couldn't have asked for better people to help me.

Sean D. on

Rating:

We used the uhaul storage portable boxes. The staff were friendly and accommodating. We did not go to the uhaul storage facility. The storage pods were convenient and simple to order.

derrick g. on

Rating:

Your customer service has been awesome

christina b. on

Rating:

Delivery charges seemed high for a delivering to my home

MARY E. on

Rating:

I set it all up over the phone, it was pleasant and professional. The driver Bobbi, who dropped off the U-Boxes and picked them was amazing. She was very pleasant, accommodating & skilled on forklift!

Ederique G. on

Rating:

Erick, the manager, was extremely helpful and made my Uhaul experience very positive. He manages a great team as well!! THANK YOU!

Philip N. on

Rating:

Thank you.

matt s. on

Rating:

Bobby is great to work with. Good communication the whole way. Thank you!

Ashley T. on

Rating:

I rented a UBOX and there was not good communication regarding when it would be picked up. The lady I spoke with yelled at me like it was my fault. Not impressed with her customer service.

Lanette K. on

Rating:

Thank you! Your team did an excellent job

RAYMOND B. on

Rating:

Convenient, keeps you informed, no problems, friendly staff.

Diane A. on

Rating:

I got robbed by ur moving helpers I will never do business with U-Haul again

Sheila A. on

Rating:

The Uhaul of Farmington Hill's staff was friendly, accommodating and professional in their service towards me and my family. Thanks!

Ron H. on

Rating:

I never visited the facility. I had U-Boxes stored at facility.

Emily K. on

Rating:

I had a great experience from pick up to drop off of my U-Box!

Garry B. on

Rating:

Good job

sandeep a. on

Rating:

The lady who delivered box was on time to drop and pick up. did not had any issues with transit. all went as expected. thanks for your service

Emma K. on

Rating:

Easy-peasy. Still think it's over-priced for a plywood container, but hey, got the job done.

Anthony W. on

Rating:

Pick-up person was very accomodating

Joseph D. on

Rating:

Well maintained faciity!

lucille R. on

Rating:

They made moving an easy experience.

Phillip W. on

Rating:

Katrina the manager was wonderful and very helpful through out our moving!! I rented different equipment for moving. She was able to answers all my concerns and needs to make the moving easy!!