Customer Reviews for U-Haul of Rancho Cordova

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Rancho Cordova

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Joe P. on

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Customer did not leave a comment.

Ronald H. on

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Have gas in the trucks,we picked our up today and was on E

Robert T. on

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Fredrick P. on

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Attendant was having difficulty getting his system to respond when I was waited on. He scanned my driver license (front & back) which should have already been in his system since I was required to scan it in when I made my reservation. The truck handled perfectly, didn't wander on the road as some rentals have done previously.

Daniel M. on

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There is not one thing needing improvement at this location. Chris took excellent care of us and went above and beyond with his service. Because of him, and of how he maintains the high standards of this location, and his personnel, we have no desire to ever go to any other Uhaul location.

Jasper Allen J. on

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The ability to extend the rental through the app instead of waiting on hold for a long time. The chat featured crashed just as I was about to extend my contract.

Keith P. on

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Melissa C. on

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Allison S. on

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Great service, easy to reserve and when returning the truck, the customer service was efficient, professional and friendly.

Michael P. on

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Jennifer A. on

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It seems like there's usually a wait when needing assistance. Maybe an extra helper on the weekend. Everyone is really nice, though.

Brett P. on

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I had the truck just a few hours longer than contracted, but had it clean and with more fuel than I left with. Initially U haul was gonna charge me a second day on the truck and dolley, but I asked them to reconsider on the website. To my surprise they did ! Dont change anything.

William B. on

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Excellent service. This UHaul is very friendly and efficient. Chris Bergit and crew are great.

Tracy N. on

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Kirk B. on

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Albert P. on

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Eric S. on

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bradley M. on

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Mark R. on

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Chris, the location manager, is terrific. Knowledgeable, hustles and running at times to expedite service, friendly and a terrific asset to UHaul.

Eric S. on

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Tina M. on

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I felt the check in process was too long with the online check in services

Deontrae J. on

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Graet customer service from the GM to the employees thanks for the great service!

Melanie G. on

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Joan H. on

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The staff was super helpful and friendly

Ron F. on

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Amazing customer service!! Best U-Haul experience in 25 years. Technology and great people combined make for a great experience.

Scott C. on

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My only issue was with the call center when I made my reservation several days ago. I made the reservation for the Mills Station location. Less than 12hrs before my pickup time I find out it was made for a location several miles away via txt message. The Pyrite Way location was great however in terms of service and overall experience.

Deanna S. on

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The customer service from Chris was the best I have received at any uhaul location. He was personable, attentive, and efficient. He made sure our equipment was accurate and addressed all questions. Would return again for his excellent service.

susan G. on

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Yvonne P. on

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William B. on

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I had an excellent experience. Chris Berget and team are great. Thank you.

Hilry O. on

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Kristen L. on

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Great customer service, easy transaction

Michael D. on

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Patrick G. on

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Chris does a great job managing this facility. They move as quickly as they can, explain everything very well, and take care of every customer.

James M. on

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Tends to get a bit busy, might want to check your staffing levels. Otherwise good experience!

Thai D. on

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Total of 3 staffs trying to running a smooth operation. There was 8 people in line waiting to for Customer Services. Staffs acknowledge customer waiting and apology for the delay. Keep up the good work.

Scott D. on

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Increase the number of people working in the morning... wait was substantial.

Alice H. on

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Everyone was very helpful and friendly.

Robin G. on

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Customer did not leave a comment.