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JIM HUHTA
Customer Reviews for U Rent It Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was helpful and professional
Dave SmithStaff was polite, engaging and professional as always. These guys are pros. Love working with them.
JOSEPH SUMFix broken parts on truck. Cupholder, front bumper
John SandsThe windshield could use a good cleaning. The glare of the 5pm sun made it hard to see.
Danielle TaylorClayton was very helpful!!
Timothy LoweMy drop off was after hours so not everything is applicable on this visit. Have used this location for other rental business other than U-haul and it’s always been top notch.
Travis AbneyVery friendly and helpful staff
ron bauerBest place to rent anything you might need hands down. Great, friendly service. They have been in business forever and obviously care about their customers and community. Wouldn't dream of renting elsewhere.
Michael DowellGreat folks to work with!
Loren StephensKeep up the great work. Would use again. Highly recommend!
CINDY MARTINGreat customer service!!!
Patrick BucklesLady at the desk was extremely helpful and friendly! She's worked there for over 20 years, extremely knowledgeable!! Guy that unhooked my vehicle off tow was happy and full of energy! Loved their friendly vibe. I will definitely use this business again and recommend to others!
Rachel ProsykCustomer service was excellent & friendly.
JEFFERSON MINCHYou are very helpful and very polite and courteous employees!!
MARGIE SCHEFKEThe staff is always nice and helpful here. They didn't have what I need a few weeks ago and I had to go somewhere else in town to get one. The other place was terrible and I would never get one from them again at Stevenson Ace. They are horrible. I will only use the Darlington Avenue U Haul.
Heather GreenThey were all very nice. And the service was great. I would send everyone i know there.
Bernice HodginYou make it so easy. Don’t change a thing!!
Jessica BrittUpgrade the uhaul software. The employee had difficulties with the website or software. Other than that our experience was great and the employee was wonderful!
Colleen EvansWe were very glad to be able to switch drop off locations, to be closer to where we were staying. Everyone was super friendly & helpful at both locations.
marsha davidsonNothing. Service was friendly and transaction was seamless.
Marie ColvinThere nice people and easy to talk too
william culverNot much really. The printer at the counter wouldn't print out my receipt while I was there, but I got the emailed receipt, which was fine by me.
John SandsEverything was perfect!
MICHAEL HOWELLNa
Matthew TaylorU Rent It Center always has a great and friendly staff. All equipment ready and checked closely before leaving.
Trevor SimpsonYou can improve by putting in the right city for drop off. I had to pay a fee (which no one could seem to tell me how much fee was) or drop off to a location that was an 1 hr15min away from my house. Uhaul Arkansas is bullshit and needs some overhaul in customer service.
Robert Haleeverything I have rented has been high quality, people very helpful!
dave bormannNothing! Paula was great!!! Enjoyed her working with me! Sincerely, Linda
Linda HIDYAlways friendly and great trucks! We love renting here!
JESSICA RYKERLady at the counter was very competent and friendly.
Matthew OsbornExcellent customer service !! Can’t say enough good things about the service that was received.
Anna DukeThe pickup and return process on the app or web site could use alot of work. When returning the rental I went to the app and followed each step and it would kick me out of the app and take me to the web site and then I was not able to submit my picture with the odometer reading and gas level. Call back and trying to get ahold of someone had very long waits.
Rob StullExcellent service and very nice!
Jeff HildebrandDon’t think there is anything that could be done better. Quick in and out of the office and was given all info necessary to rent the truck.
Corey WaldenThe moving service I got through uhaul was 7 hours late and won’t refund me!
Scott KeithShe runs a grea I have used her location several times through the years and I am always amazed at her professionalism and customer service.
Jason NewtonMy card was overcharged by $76! The rental place or the U-Haul customer service person could not give me answers as to why I am still waiting for it to be put back on my card
Tiffany MaddoxThey were every friendly. I would recommend them to my friends
LaVonne Bartlettu-haul.com reservations is junk. Sent me to a location without a truck and my order number never showed up correctly even in your own computer system. This location, in person, fixed it wonderfully!
Clayton HomannNice employees at this location. They take care of the customer.
CJ AdamsThe pickup side was excellent and the staff was as professional as they always are. But the truck’s door got caught on something and we had to remove everything and take the truck back. Also, we had been told that the storage unit in Greenwood would be on the first floor. It was not, which meant that I had to find a location that I could store my things … the movers waited with me for 2 hours as I called around and finally got a place - Public Storage which couldn’t have been nicer. Uhaul caused me to spend $500 extra dollars in wasted time, gas and resources - it’s been a terrible experience.
Jeannine LakeBe more organized on where to place the units.
trevor cardaVery friendly staff. You are doing everything great!
Pamela VarsShe was nice, more than accommodating
Bert Ervin