Customer Reviews for U Safe Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Safe Auto Sales

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Joelle P. on

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Go to Orange City Uhaul instead

Carly G. on

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This was the worst experience with a u-haul company I have ever had. I will not be using this company again. We were sent over 13 miles away to pick up a Truck, we were not told we were getting a smaller truck, we were not given a hand truck then after driving to pick one up the wheel fell off. I called to complain and got hung up on and then the only money we got back was for the truck size difference. My family had to drive 5 additional cars to fort Myers Florida to help us move because we didn’t fit in the truck.

Shawna D. on

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Gas was half full when I picked up the truck, so that is what I filled it back up to, and I was still charged to fill it with gas. I was also charged 116 miles when I only drove from Deland to Deltona and back twice, so there was no way I put that many miles on the truck. There was no pre walk around inspection when I picked up the truck. Very disappointed. As a single mom of three kids this really hurt me money wise.

keri H. on

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Customer did not leave a comment.

NANCY H. on

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Give the person at this location proper equipment so that he does not have to struggle to complete the rental contract. He was more than patient and and did his best under the circumstances. Thanks to him and to you.

Catherine L. on

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When we picked up the truck we noticed it needed to be serviced. We called where we picked it up. They told us not to worry it will get serviced where we drop it off. It pulled to the right it did not want to shift into gear right it was loud. It sucked the gas like crazy. I called uhaul as we were on our way to our destination. They said we only need t call if we break down. OKAY!!!! We had a 20 ft. And a car dolly. Wow not happy

Floyd R. on

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Staff friendly and helpful. Location near our destination and open on Sunday but neighborhood not so inviting.

Billy W. on

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Customer did not leave a comment.

MARK B. on

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Ask for tony

janet H. on

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Customer did not leave a comment.

Andrea M. on

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Lied to us about equipment! Said he didn't have when he did. Didn't hook up electrical on the trailer and refused to help place vehicle on trailer. Went to Orange City location to put vehicle on trailer. Their ineptitude caused the vehicle to come off the trailer, damage to my vehicle, and us stranded on side of the road for five hours.

Sherrianne D. on

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This place was difficult to find and difficult to park. The shed this place of business is held in has stairs that are rotted and collapsing and we had to search to find an attendant. The man we dealt with hardly spoke a word to us during our return.

Natashia T. on

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I was charged 2 rentals and insurance for going over estimated 1.4 miles. I'm furious and the establishment was very dirty and rotted wood to go in

Kasey N. on

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Customer did not leave a comment.

Michael K. on

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No one was there at my drop off time and the facility should be condemned.

Crystal G. on

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Customer did not leave a comment.

james F. on

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Holly S. on

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I reserved the smallest truck available and ended up with a 26ft truck. I reserved about 2-3 weeks ahead of time. I didn't need a large truck. I complained about the gas because this truck got 2-3 miles to the gallon. The one I wanted was about 12-14 mpg. I was basically told to suck it up. Well the deal now is I got an email which will be posted here saying they were giving me a credit. I checked my account they took money out not put it in. And again nobody knows what's going on. This is the email. Hi Holley, I am the Area Field Manager for the location you had rented from. I have given you a refund for $20.63 back to your credit card. Well it just so happens we put 45$ of gas in this truck and now they say so conviently that they had to put that exact same amount of gas in it. I just don't get it. I will never use uhaul again. Budget rental all the way. Holly Sawyer

Gary C. on

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Could not get a receipt after paying. Was told that it would be emailed to me. Not acceptable at all.

Phillip K. on

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Returned hte truck Sunday night & was still charged for another day. Asked dealer to fix an issue with which card was charged for initial rental & he refused.

John M. on

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Customer did not leave a comment.

ben B. on

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Customer did not leave a comment.