Customer did not leave a comment.
Jim R
Customer Reviews for U Save Car & Truck Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropping off equipment was a complete nightmare that took actual hours and 4 locations. Will never use uhaul again.
Jessica RMake sure the tank is ACTUALLY full. I drove 13 miles and when I went to fill it up, it took 4.9 gallons. No big deal really, except that that means I’d have less than 2.5 miles to the gallon. I don’t believe it.
Kyle CThe dropbox was confusing, but otherwise it was convenient and accessible.
Thomas BN/A
Steve SActually have equipment available when it has been reserved. I showed up in Auburn to pick up a trailer I had reserved. The person I booked with had reserved the wrong date after being told the correct date several times. Two hours later I finally found a smaller trailer at a different location. Service and organization was terrible.
JAMES GThe person that check the truck in was very nice.
John PFriendly staff and easy to work with
Bridget GThe building didn't look open and the driveway was terrible. When I returned the uhaul, I could not wrap around the building (like I was told and did when I picked the uhaul up) due to a car wash that opened once the uhaul place closed on Saturday.
Holly PThe original drop off location was in Dadeville and it is not open until they can hire employees. Uhaul ignored that owner’s request to not accept returns
Bobby HHad a pick up time of 8AM. Had to wait as the representative was not at work yet. Truck was OK but the fuel was nearly empty. Drove directly to gas station and it took 39.2 gallons and $110 to fill. Had no furniture blankets or the transport trailer that I had ordered. Had to drive to another dealer to get the trailer and blankets. Very unhappy!!
Peter SAllow customer selected pick up location. I chose a pick up location due to the availability of also getting supplies. When my reservation was confirmed, I had to pick up the supplies at one place and the trailer at another.
Julie PThe customer service was absolutely first rate. I highly recommend this location.
Carla BNo one around to help remove car from auto transport trailer or trailer from tow vehicle. We had to do it all ourselves in 96 degree heat
BRyan PMr. Marty Stokes went above and beyond any customer could ask for. He operates an exceptional UHaul rental service which places his customers before his needs. When I was in a bind he went completely out of his way to accommodate us in order to get the trailer so I could meet my college daughters move out date. Without his willingness to go out of his way we would have been in a serious situation. A huge THANK YOU to the manager!!!
Lisa PNot organized.
Roger BBigger space to drop off the truck. The area is used for car cleaning which takes up a good amount of space so trying to park the truck can be difficult.
RAFAEL Mthere was a tail light out on vehicle.
Theresa HI picked up my equipment from U Save Cars in Auburn, Alabama, 3 buildings down from UHaul. I did get the dolly I requested and nobody there knew how to connect the trailer, fortunately I knew. I signed zero paperwork. When I had my trailer tore blowout, uhaul did not have me as even renting a trailer. Problem was resolved but still, annoying. Do not let U save in Auburn Alabama rent you equipment. Oh yeah, the one guy who sort of had a clue, couldn’t guide me on trailer properly. I’ve used UHaul a lot and will continue, but will only go to UHaul stores or I will not use your company.
Kevin SThere were pieces of styrofoam in the trailer. It had not been swept out. They sent a link upon renting to me rather than my husband. It expired before I could inspect it (I was at home). Husband returned with no written paperwork so we assumed the contract sent to my email would suffice in case of issues.
tom DThe experience was as painless as possible. Those working were extremely friendly and helpful with what I needed. I'd highly recommend using this location to anyone
Jordan HThe check out process was very lengthy. Despite filling out the online form, the person at the check out had to take 3 photos of my drivers license and was very slow in handling everything. The man answered a phone call and was on the phone for over 15 minutes, and did not assist me in attaching the trailer, only signalling for me to wait. Even though I said that I was in a hurry, he did not appear to make any effort to be more efficient or helpful. The area where the trailer was parked was inconvenient - on a steep slope with a few other vehicles that half obstructed the access. This was very poor customer service indeed.
Tamara WThe hand-off to U-Save was poor. If I would have known this I would have walked-away. I thought I rented from U-haul - this experience was not expected. It worked but from the check-in process to having all the equipment the experience was not smooth. Systemization was terrible.
anthony tgreat service, could not have been more friendly or helpful!
Jason GThey are extremely disorganized. The office is a dirty and messy. The staff has very poor customer service skills. They would start helping someone in the store, then answer the phone and switch to helping that person. The line for assistance was extremely long. And the wait was long as well. Then the truck was blocked in with other random cars. We were asked to try to ‘squeeze’ it through the cars. We refused and made the employee move it for fear of hitting other cars. I did not know I was renting from this location. I had rented from another Uhaul 2 doors down a month earlier and they were great. I will certainly not rent from this location ever again. They should not represent Uhaul, as it is a bad representation.
Burton CMichelle gave us a great customer service experience overall. I would recommend others to your company on the behalf how well Michelle took care of us!
TOMIKA BThis reservation was a disaster from the beginning and now U Haul has overcharged us by $200.
David aTires had no tread in the back. Tires should be checked and changed when necessary... Parking lot is way to small It is hard to back uhaul out without almost running into place where they wash vehicles (structure) Mobile check in is difficult to use and sometimes does not work. It is not a seemless process.
CHARLES FThe over all experience was very bad, when we got to the original location we had the reservation for the truck was not there so we had to call and find another location to get the truck we had reserved 2 weeks prior. This also put us an hour behind schedule on our moving which was not ideal. Other then the very helpful ladies that we talked to on the phone and the lady that helped us at the second location we had to drive to, this was probably one of the worst experiences I’ve ever had.
ETHAN HCall ahead and make sure they have your reserved item waiting for you. Didn't have the greatest experience renting from this place. Then waited on hold for 30 minutes to the UHaul 800 number and never got to talk to anyone. Not our best experience .
TAMMY FVery crowded space, and mostly focused on rental cars. U-haul is a side business. Great customer service though... back of trailer had moving blankets and boxes.
Cindy RGood service. No problems.
MEREDITH MGot the job done.
KEITH CWe brought back the trailer one day early and only used one package of the pads and the woman who ran the office was not interested in giving us a refund. She said, call 1800Uhaul and see if they will. I called and kept getting transferred back to the same person over and over. They are obviously not interested in giving a rebate for any time or equipment that is not used, to be careful about how much time you request because if you bring it back early, you are not going to get a refund.
LOLA JThere was only one person working in the office and when I arrived she was outside. I waited 20 minutes before she came in...you need someone in the office at the times people are scheduled to pick up their trucks. But the truck was great and new!
SUSAN DHad to drop and manually move the trailer I rented back into the return space because the "help" decided they where on break and did not want to do it. There own personal vehicles blocked any easy access so the trailer had to be dropped and manually moved to be retuned and fully checked in. Never again from this place!!!!!
LAWRENCE LThe truck was dirty, both inside and out. This leads me to believe that the truck was not properly sanitized. Since it was the only truck at the location, I had no choice.
Thomas HUsed 24/7 us hare for drop off
Jim WGood experience. The truck was at the location where they said it would, ready to go.
DANIEL Rnot a thing! the whole process ran very smoothly! thanks.
DANIEL REverything was good.
Christopher CI don’t see a purpose in making a reservation if I cannot pick up at the location I chose, nor be guaranteed the equipment I reserved.
HANNAH WI had to park my car in a trash parking lot which ended up my car full with insect. I would never ever go back to there again. I would need a truck in 9 days but i made a promise not to use Uhaul again.
ALI ANot much for customer service but got the job done. Rear lights on trailer stopped working after we left.
Teresa W