Staff was very friendly and helpful in responding to questions concerning moving some appliances.
Dennis S
Customer Reviews for Storage Wise Lugoff
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Give the right price next time!! I got an out the door price of 135-ish. That’s what I was told. And now u-haul is trying to charge me an additional $58. Moving is already stressful and expensive as it is. I don’t need someone trying to back door me with extra bills.
Carlie HDropped off in a Sunday.
calvin mI had some trouble with the mobile app but the manager came onsite and got me on my way she was kind and apologized for things not being ready and extended my return time. Thank you for the great service.
Christine JEverything was great But your employee Ashley Hinson. Was awesome. She went above and beyond. Treated me with so much respect and kindness.
Hedder JExcellent equipment. Excellent customer service.
Peggy HGreat service!
James MNot sure of the lady's name, but she was very helpful!
George MNo issues dropping off the trailer.
Kelly YEverything was great!! Customer service was awesome. The lady was really nice l. Shws always kind and informal. The only thing was that the truck smelled like an animal really bad
Latarsha SI had to wait while checking in as the team member answered a call while the other employee was doing nothing. I was given a rental sheet showing the mileage and how much gas was in the truck along with the key... no walk around. When I asked which truck I was using, the clerk pointed out the window, and said that one. I was not told that I had to wiggle the key to start the truck. I was then informed, upon returning the truck, that the tire light was malfunctioning and that a part had been ordered. The light being on the entire time I had the truck was a bit stressful. I did not feel valued.
BARBARA TThough the unit looked clean, it smelled both inside the cab and the box like cat urine. Once I brought my furniture inside, the smell was so strong, and lasted at least a day until I was able to get it somewhat gone. For the price I paid, to deal wirh that, I wish I had gone elsewhere.
Tami SHad no issues returning the truck to this location.
Trina WI was not present at this location, but received no complaints from the driver who was my son-in-law.
Wannetta BThe whole experience was so easy…online reservation, pick-up and self drop off since they were closed when we returned it. Excellent. Will use again.
Wendy MThe lady that helped us is excellent. Please recognize her as being a customer focused professional. Will rent again soon as we are moving with help from our most valued and cherished friends Manual and Manuela Labor.
JOSEPH Lupdate the payment methods. I was charged twice on two different cards because the woman said the card was declined. Now catching hell to get my money returned. She couldn't do it at the store. If not returned in 72 hrs. will getting intouch with Consumer Affairs and the Better Business Bureau.
james cThe lady said 400 miles were included but at time pay said only 100 miles were included and she was extremely rude to my wife when the vehicle was picked up ,we will never do business at this facility again.
Sandy mAbsolutely seamless return… Exactly what a worn out do it yourself mover needs…Thank you!
Robert PMake check-in instructions known ahead of time. I returned the truck when the location was closed. I took a photo of the odometer/gas level, locked the truck up and dropped the key in the return drop box before starting the return process on my phone. When instructed to upload a photo of the odometer/fuel level, the app would only accept a photo taken at that moment… there was no way to select my previously taken photo… and at that point I could no longer get back in the truck, so I was unable to provide that photo. Other than that, the process was smooth.
john pEverything was good. I don't know of anything to improve.
Allen GThe only identifier the this location was a uhaul location was one truck parked out front. Maybe a uhaul sign could be added?
Paul MTrailer should have had a jack stand. Not the location’s fault. The attendant was very friendly and helpful.
Dennis CThe tailgate on the pickup truck would not go down, made it difficult to move. Also there was trash in the bed of the truck
Elijah RMake sure that a truck that is being picked up after hours has a charged battery. We sat in the parking lot for 2 hours waiting on roadside assistance to arrive and then ended up just switching trucks through the location manager who was kind enough to come to the location after hours to get us new keys.
Luke HCustomer service was great
DALE CThe folks at U Stor It were great. I had originally reserved a 20' truck, but there were none on site and was given a 26' at the same rental price. Glad it worked out that way because I used every bit of space in the bigger truck. Great experience.
Phillip MWe were in and out in 10 minutes. The lady in the office was very helpful.
Kenneth BNo one there when I took truck back
Michael GVery knowledgeable and courteous customer service representative. Would definitely recommend.
Gayle RTruck could have been cleaner(looked like it hadn't been clean in a long time) and get rid of the cigarette smoke smell.
Melissa CVery nice and helpful!!. She documented the problem with the right rear wheel.
Timothy HToo expensive
Lauren CTruck was dirty and 2 tires needed air and the oil needed to be changed
Randy BVehicles should be labeled Covid 19 sanitized,
LATEEK DNothing everything was great!!
Carolyn ANothing the lady was very pleasant and helpful. When I went to return the truck I left my headlights on and she used her personal car to jump me off was very great full sincerely Joyce ashby
JOYCE AJust poor. To much to write!
Chella DThe absolute best experience ever.
Orlandria MY'all did a great job
carolyn mVery easy to return
Robert W