Customer Reviews for U Stor It West Covina
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent customer service at the counter.

Rating:

5.0

No need to change anything...thank you for a your accommodating me that sucks man

Rating:

1.0

I went yesterday to rent this Dolly and got treated very poorly by this young girl. Some other guy with long hair first was helping me so he says. He first told me I was denied and totally gave me someone elses paper with someone else name on it. So now I know the guys business he was right next to me. He got denied. No privacy whatsoever. Then this girl came out and told the guy working there to not rent it to me because im the other guy standing there family. Like really? Maybe you should have customer service classes for these people you hire. I will not be going back and will also leave a review so people can see that your profiling people and letting others know about others personal information.

Rating:

5.0

Nothing just keep being the way you are great customer service

Rating:

5.0

Continue to provide the service and assistance that you provide and gave to me

Rating:

5.0

We found a sealed condom wrapper in the driver's seat. Other than that, the unit was very clean.

Rating:

5.0

All I can say everything was excellent ,customer service was excellent George and Brenda are the very best keep it up you two best people I ever met.

Rating:

4.0

Very clean equipment and store nice friendly service

Rating:

3.0

Thank you

Rating:

5.0

Nothing!! The 2 representatives that assisted us were extremely professional, efficient, friendly and personable. They were fast and efficient and we were on our way in a matter of minutes. The entire facility, including the restrooms, was very clean and well maintained. We had a great experience overall. Thank you for hiring such a great staff.

Rating:

2.0

Too expensive at this location compared to others.

Rating:

2.0

Online pick up took an hour to get through verification process. Should be able to verify ahead of time. When verified code for keys failed to appear. Had to wait more minutes on customer service to get keys.

Rating:

1.0

Worst customer service ever. Fuck George he said he was cleaning “stuff” for over 40 minutes and kept the office locked when I was clearly Trying to drop off the truck Fuck Jorge or George trash ass customer service never going to u stor it ever fire that loonatic

Rating:

5.0

Thanks brenda

Rating:

1.0

I will never use your company again. Your website is subpar, your app is an absolute war crime and your terrible outsourcing to sub contractors is a huge mistake. I wish I could event a new curse word to describe your utter and total failure in customer service as well. Rot in hell.

Rating:

5.0

A short run through of how the truck works and tips to have a smooth move (mirrors are locked, put dolly face down in the truck, gas mileage should follow the meter, etc.). Minor details, overall great experience!

Rating:

5.0

It was an easy and positive experience. Brenda is a wonderful representative and answered all of my questions.

Rating:

5.0

The young woman who helped me was kind, knowledgeable, and efficient. Thank you

Rating:

5.0

Just be there self your crew are awesome.

Rating:

5.0

I thought everyone was really professional. This experience was an absolute pleasure. Greatly satisfied.

Rating:

2.0

They charged me for gas when I actually put gas and brought it back the same way I had it.

Rating:

1.0

For first-time users, using mobile phones to pick up and return the car is too cumbersome. The service of the staff is also very rude and impatient. I am not interested in trying again.

Rating:

5.0

Excellent customer service.

Rating:

1.0

I rent one day. Charged me two days.

Rating:

4.0

I didnt like the virtual checklist for condition of van on pickup...prefer having someone walk out with me and explain use of features on van and point out defects....

Rating:

5.0

Your fucking app is trash

Rating:

5.0

The workers were very friendly and helpful etc

Rating:

5.0

Nothing everything’s ok. Except for the price. I see the ads was $19.95 rent per day plus mileage. But we rented it $19.95 per day plus mileage.