Customer Reviews for U Stor Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Stor Self Storage

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BARBARA D. on

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Kevin K. on

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Sandra B. on

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clemens h. on

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Not much to improve. Excellent experience and location.

richard h. on

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Leo C. on

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Excellent customer service... went beyond expectations... customer service promise delivered

Morene R. on

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Lyle H. on

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Marlena P. on

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The man that helped me was named Rick he was extremely nice and very helpful. I would highly recommend that location to all my friends and family and I would most definitely do business with Rick again.

Gary P. on

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Nothing. Everything was great. Rick took good care of us.

Mike M. on

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I had to drive 30 additional miles to three locations to finally drop the truck off. I received a text to drop off in Needles Ca. The address was not a U-Haul rental location. Driver 15 miles into AZ to drop off at my location of Topock on the contract. Had to call the owner because they were closed at noon on a Saturday. The owner stated he no longer accepted U-Haul drop offs. Had to drive another 10 miles to Fort Mohave Az to finally drop the truck off. I unfortunately went over my allotted mileage because of extra driving. Both locations I rented from and dropped off were fine. I would not use U-Haul again because you can’t get your locations accurate for your customers.

Peter B. on

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Chris H. on

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Jacob at the courtwright store is a great guy. Its a small facility but he keeps it clean and is ready to help with customer needs quickly. The store has storage units, truck and trailer rentals. Jacob is always friendly and very knowlagable. The office is always clean and coffee and pastry were there for the customers both times ive been to that store. Jacob made me feel welcome and appriciated as a uhaul customer. I recomend this store for rental needs

John M. on

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very friendly and helpful staff that rented me a trailer then arranged the truck pickup in CA for the one way back to AZ.

DANE B. on

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Roger D. on

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Special thanks to R.C. Eddy for his help at the Mohave Valley.

John M. on

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Rick was great to work with

Terrie H. on

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Excellent service! Thank you Rick!

Helen B. on

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Leo C. on

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New Vision for t F. on

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Stacey H. on

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DEBRA C. on

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Anthony C. on

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Dropped off after hours

Michael K. on

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Jesse S. on

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The guy running the store was friendly and helpful. I’d swing by just to say hi.

THOMAS R. on

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Pleasure too deal with him

roy w. on

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Gary P. on

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Guy that rented trailer to us was very nice.

. on

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All U-Haul trucks should have cruise control! I had to drive 1000 miles in two days and the lack of cruise control made the drive much more difficult and tiring.

Frances C. on

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Bryan H. on

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Aaron B. on

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William H. on

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We moved our vehicle out of 321 on Sat. Dec 8th. Not the 16th. Man in office was having trouble and told us Jacob would call us on Monday as he did not know how to handle thatMove our was 8th not 16

john s. on

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Prepaid in advance when i went in the person did find me on the computer, and said at first the amount was 37.00 on a 25.00 trailer. He had to call someone up to veriify proper amount. If that was the case why did i give my credit card numbers and experation dates in advance. The employee at the location said he was new at this location. He was very courtious and appollogetic. Very nice . But it still look much longer to finish the process. I have rented uhauls many many years, formally it has been a satisfying experience. Will i continue to use and recommend uhaul i don't know.

Gary C. on

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PAT N. on

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The guy tried to charge me for an extra day. I gave him my contract showing that I was 3 days early. This angered the guy. Then he tried to charge me an 8 dollar insurance fee. I POLITELY refused. He told me that I would never rent from U-haul again. I told him that I would never do any business with him again. That is when this psychopath went crazy. I am certain that he would have tried to hit me if I did not have a friend with me. He called me a "Fat Fuck" and said he would kick my ass. I do not know what kind of training you give you people at U-haul. But it is lacking. When I first contacted U-haul about renting this trailer I was told it would be $333.00, When I went to pick it up I was charged $509.00. I had to accept this because I was over a barrel. But to have this shyster/criminal/thief try to rob me of another day and insurance is more than enough. I am owed more than an apology. This is a small community. I will do my best to get the word out about what to expect from U-Stor Public Storage and U-haul.

CHARLES C. on

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Gary T. on

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Richard C. on

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RICK W. on

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Michele W. on

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Roxanne E. on

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SANDRA L. on

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Office staff was very considerate in all instances.

Charles C. on

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jeff s. on

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RENE B. on

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John M. on

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Walk the customer through the EQ better I had button at the dash not knowing what for Need cruise control

CAT S. on

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For 3 years I rented my storage locker and to have it burglarized by a possible inside crime ring is maddening. No security or cameras you should let the renters know when they go down.

allen w. on

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use the closest location, I drove by closer locations to get here then had to backtrack to home

Daneal P. on

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Best customer service

Geraldine S. on

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Good all the way around I thing it was my first time renting a uhaul truck.

Chad S. on

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Be more reasonable and accommodating..

Katherine S. on

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Stephen P H. on

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bebeanna F. on

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Jose A. on

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Customer service was excellent. The process was quick and easy. Best rental experience that I be been involved in.

Christopher R. on

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Zachary K. on

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Brian G. on

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The gentleman at this location was very helpful, pleasant and professional. He took the time to hook up this trailer carefully with safety in mind. Thank you.

janet a. on

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This person was new at handling U-Haul rentals and was not as knowledgeable as others I have dealt with in the past.

THOMAS R. on

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The rentor was extremely rude upon return insinuating that I exploded a can of pop inside the cab. Said it was sticky inside. He said that was standard procedure upon return. I think he was trying to over charge for cleaning. I rented there 3 times before and never had problems before. Will not deal with him again.

steven s. on

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Ron S. on

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I have used U-Haul many times in the past, I was so disappointed at the pick up facility in Las Vegas, I won't even go into detail about the facts of my experience, just know that it wasn't good! The agent that helped me at the drop off location in Mohave Valley AZ. 86440 on Courtwright Rd. more than made up for my bad experience in Las Vegas! I would appreciate it someone from Corporate would send him a e-mail stating that I Thank him so much for all his help! He does a great job, and has restored my faith in U-Haul. Best regards, Ron Smith

James B. on

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john s. on

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I tried Needles Ca. /not open on weekends , Fort Mohave was the closest I could find . The Staff needs a better office . Assistant showed me what needed to be done on the trailer and walked me through it. Was very helpful.

Joel M. on

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Rochelle C. on

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The employees were very friendly and helpful. I highly recommend.

steven H. on

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LOUIE R. on

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Windshield, inside cab not clean.. Staff, excellent, professional ..

Don S. on

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Continue helpful flexible attitudes

Randall F. on

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rick t. on

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JERRY A. on

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Paul, keep up the good work

Mel L. on

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I do not know why Uhaul specified I drop the trailer off here. It was 30 miles (round trip) out of my way and I passed at least three other Uhaul dealers on the way. One was only 3 miles from my home. This was a waste of time and money.

AMY B. on

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Robert D. on

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GERALD W. on

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HAVE THE TRAILER AT THE LOCATION WHERE IT WAS RESERVED,

John F. on

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The equipment should be inspected before the customer comes to pick it up. The trailer lights didn't work and I was only able to use it during the day, which wasn't enough time for me. So I had to rent another trailer. Waste of time and money.

James S. on

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I think if your going to rent the truck for a few hours in town you shouldn't charge by the mile. yes have the renter fill the tank back to full and a flat rate for the truck.not by the mile unless there going long distance or maybe lower the price per mile maybe .10 cents a mile

Larry T. on

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Awesome service.

ROGER M. on

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Very Helpful

Toni P. on

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no one was there to help me hook up the trailer, and nor was anyone there to help me remove it. I got it an hour late which made me late for my reason of renting it so I lost out. I feel I should get my 69.79 refunded to me.

Mike M. on

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TREVOR B. on

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Mike S. on

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david b. on

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Called a couple of locations looking for a motorcycle trailer and everyone was very polite and helpful, they were able to set me up with I needed with no problem. The gentleman that was managing U Stor Self Storage was the best.

Carolina M. on

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CHRISTOPHER W. on

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Robert H. on

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edward o. on

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William O. on

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Samantha C. on

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Dropping off was fast, easy and customer service friendly! We were greeted right away and taken care of!

Don R. on

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My sincerest thanks to Dustin, who came in on Easter Sunday, even though they were closed. Corporate made a mistake upon not letting me know this location would be closed, and They had to honor my reservation elsewhere. Dustin saved the day:)

sean k. on

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Make amends and even a basic attempt at an apology to a dissatisfied customer. Resolve basic issues that you as a Uhaul self storage owner have created. This place is very disorganized and chaotic. Will not be using this business ever again for anything.

Al S. on

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GINA H. on

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Nice and easy, the gentleman that assisted me was friendly and very helpful. Was very surprised of the performance of the truck and will use U-Haul if needed in the future!

Alfonso S. on

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The same thing as before. Justin was excellent! Mohave Valley, AZ.

Carrol W. on

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Bernice N. on

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Truck rear tire chunk out of it. Could see the metal. Had to drive to a different town than I had originally reserved from. And not told until I went to pick up.

Daniel D. on

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Just keep up the good work.

Jeffery S. on

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Kenneth R. on

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After hours drop off was simple and convenient. Nice when working 12 hr days.