Customer Reviews for U Store Battle Creek

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Store Battle Creek

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Luisa M.
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Customer did not leave a comment.

Kristy C.
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stephen H.
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The reason i said poor and NO is because the person working said you dont have to wear that mask here you can take that thing off. I did not of course. Honestly it freaked me out im 55 years old and my wife of 30 years is 62 and we take covid-19 seriously

Roy C.
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In and out in just a few hours. Only thing is if I have any negative was that I only needed a 10' truck and only available was a 15 and a 20. But mission was accomplished.

Brandon F.
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Amiee W.
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Everything was good thank you for your service

cheryl L.
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QUINTON JACK M.
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I was originally supposed to pick up at the Springfield Do-It center, and I was supposed to have more dollys and some furniture pads, but I was sent to this location instead, which had none of that. It then caused me to take much more time since we had none of the tools, and we had to rent the truck an extra day. Otherwise, they were very nice people to work with.

Matthew S.
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Maika J.
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Douglas W.
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Trk ran great, but was not clean. Inside engine cover left unsecured leading to considerable heat coming into cab...it took me 100 miles to figure issue out.

Dorn B.
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You can have a person with knowledge of taking equipment off the car. I ended up doing most of it myself as the young woman in the office had no training and was by herself. I'm 83 years old with a bad back and didn't appreciate having to do the work myself.

Maika J.
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Elizabeth B.
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Kenneth C.
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matthew W.
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Karen C.
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Personnel at this location is amazing. Her customer service skills and graciousness are commendable. UHaul can be proud that she is a public face of this location.

Rosa W.
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They charged me more than what was quoted which is wrong

Troylivingston D.
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Good place. Bill was not correct amount but it's being fixed

Marsha D.
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PAM K.
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Staff were very helpful!

Thomas C.
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Mike B.
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John H.
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Lisa K.
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BRIAN S.
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james W.
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Bob D.
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louann L.
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The process was quick and efficient the price was good would recommend to everyone

Cathy B.
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The woman was rude very unfriendly WILL NEVER GO HERE AGAIN!! Haf another Uhaul with me had to back up to let him out the woman came out and screamed at me to get out of there SO RUDE!!!

shannon B.
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Celestina K.
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Sarah H.
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It was easy to reserve the truck and the staff at the pick up location was nice and helpful. The problem was when I tried to change the drop off location to another city after I picked it up. I sat on hold for over 30 min on the 1-800 UHaul number and never did get anyone to pick up. I ended up having to take the truck back to return it and then reserve it again with the new location. It cost me more than it should have since I had to pay for 2 rentals. It should be easier to make changes after you pick it up. Sometimes changes cannot be helped.

Joe W.
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My truck was not added to "Truck Share" so I was not able to pick it up at my requested time. I had to wait until this store opened, which was an hour after I had wanted to pick it up.. Also, this was NOT my requested location for pick up. It was 5m miles away from the store I wanted to pick up from – so I ended up going over my allotted mileage by 4 miles and had to pay extra. This was a very frustrating experience.

Greg F.
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Katherine D.
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Bill M.
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STEVEN M.
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We had trouble using the app- nothing to do with this location??

Grady R.
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Malawwee B.
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Dawn B.
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Mark L.
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Dont change a thing !

Amanda B.
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Lucas M.
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Wendy W.
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Janice M.
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kim E.
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Jeff N.
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mattie C.
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They did not send the correct paper to the drop off about the gas hand so that means that I had to pay more money.

MATTHEW F.
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Person was not at the store .alarm was going off for 20 mins when they finally did show up at the store they were rude... saying they had the day off..... thinking about just buying my own trailer next time...... very poor and bad experience

David S.
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Trent S.
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Denise S.
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JACQUELINE C.
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Can't see my receipt, but everything else was great.

Carol M.
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No reviews have been submitted for this location.

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