Customer Reviews for U Store It

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Store It

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MIKE M. on

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charles W. on

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Bradley A. on

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carl S. on

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There will never be one dont worry about that i cant even talk to a manager !!!!

curtis F. on

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Truck was worse I've ever driven and I've drove at least a dozen over my years of moving. Too much play in wheel so I had very minimal control of truck

Tracy L. on

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CHRISTOPHER B. on

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Have the equipment that was reserved! Inform customers before they come to pick it up.

kevin B. on

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Equipment was clean, however, our trip was in the rain for 11 hours and the windshield leaked the entire time. Also, our mattress was wet inside the box. After looking up at the roof, there was a repair job that had been done and apparently leaking as well.

John B. on

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Scott S. on

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We had a reservation for a car hauler. We had to go 3 places. The first location didnt have our hauler delivered, the 2nd location didnt have a way to handle the paperwork because they were short staffed and we had to go to the 3rd location to sign a contract. We had to back track to each location and lost 2 hours of travel time. Very upset about the aggravation we went through to get a trailer.

Seth T. on

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The wrong dolly was put in the truck, and the keys were left inside the truck instead of in the key box. There were also an excessive amount of steps involved, when using the 24/7 pickup.

Aretha B. on

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Anniesther S. on

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The returning experience was not very pleasent. The fact that pictures need to be taken while bitten by mosquitos the whole time was very irritating. Also having to disclose my location which was purposely shut off for privacy and safety reasons was unnecessary as you could install a secuity camera with motion sensor to capture locations if your so worried about drop off in the correct location. Something like a trail cam that only turns on by motion, and records for a specified period after motion, then shuts back off.

Dillan S. on

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Dawn or Gary B. on

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Place is ran down. Employee didn’t know how to attach the trailer to the truck. Wouldn’t hire her for anything. Very rude and unhelpful not customer service oriented.

Krishara M. on

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Only cause it was close by

Michael S. on

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The office was very dingy and smelled weird, not pleasant. Customer service was great.

david T. on

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Erin C. on

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Keith P. on

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JANE M. on

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Linda W. on

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Al G. on

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The attendant was very efficient as well as being personable and knowledgeable. She is an excellent representative for your firm

BRUCE M. on

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Douglas C. on

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eric K. on

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Teri was a very kind and accomadating customer service representative. I would be glad to work with her again.

Rachael A. on

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We had a great experience with this location because of Teri! She was very friendly and knowledagable and made this step of a difficult move so easy! Thank you Teri!

Juan D. on

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Very helpful. Called me to verify the day before and where ready to receive the trailer when I get there. Very friendly.

Jherrica C. on

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Teri was very pleasant to work with when bringing the trailer back. The building is very ran down.

Brandon G. on

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Zoe W. on

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Terri was awesome!! Thank you so much!!

Yonya G. on

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Teri answered all my questions and made suggestions based on my needs to help me choose the best sized vehicle. Teri has such a sunny disposition. She made the whole experience very pleasant. THANK YOU!

gigi P. on

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Both Terri & Christie were incredibly helpful

QUINCY S. on

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Lonnie O. on

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Returned the truck my bill was paid in full.....3 days later I get another Bill for more than my truck rental Bill that I already paid...I smell a scam..

Brian M. on

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Tammy B. on

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Wayne B. on

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Both the associate who checked me out and the associate, Tiffany, who made my reservation and changed it for me multiple times were very helpful. They saved me time and money. The trailer I picked up was one of the cleanest I have ever rented from any moving company. I will definitely send all of my friends here when they need to move!

Garland D. on

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The location was supposed to be open according to the Uhaul mobile app and was closed when I tried to turn in. This was an inconvenience to say the least.

Melinda W. on

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I had to use a different location due to the system being down. I wasted a couple hours of move time trying to get a truck. The truck I reserved was not even available. We had to make 2 trips and occurred extra mileage. I'm very disappointed.

Maria D. on

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I was being charged $99 for having an extra day when I DID not have an extra day. I was told and have documentation I have until 12 noon. I arrived at facility at 10:50 a.m It was eventually taken care of and over-ridden in the system the extra day charge. Shame on Uhaul for not informing me on Friday at 6:30 pm my drop off location had a 24 hour key drop off box!

RAYLENE R. on

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Nicholas S. on

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NICHOLAS S. on

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JIMMY J. on

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Great reception, great truck, great check in!

mike K. on

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Very nice people here and at their other location. Never any issues

Susan L. on

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Travis J. on

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The issue I had was that I reserved my equipment at one location that opened at 8 am, but was forced to pick up my equipment at another location that did not open until 9 am. This was an issue for me, and I had to work around it because U-haul wouldn't honor the request I had of what time I wanted to pick up equipment.

William B. on

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KATHY M. on

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I had a friend recommend me to use this location. They were very friendly (Sharon B. and crew) and made sure all was good to go when the original size truck I needed did not come in. More room for the same price is always good. Thanks!

john S. on

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Nice people, building and location leaves something to be desired when compared to other locations.

Stephen W. on

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TONY B. on

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The service was excellent. The lady that waited on me was very polite. I have used some of the other locations and the service was not the best. . I will use this location again

Zachary M. on

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PAIGE N. on

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I would not recommend this location to anyone. It was in a very bad neighborhood and the building was very rundown. My husband stepped on a used condom in the driveway. Horrible.

Tj W. on

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Michael M. on

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The customer service representative was excellent. The rental office was not up to par with other Uhaul locations I have rented from. However the equipment was in excellent condition, better shape than most locations, and I would rent from this location again.

CLAYTON L. on

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KENDALL K. on

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We reserved a van 1 1/2 weeks prior to our move and received confirmation. When we went to pick up the van, it wasn't available and we were given the options of waiting 3 hrs for another van OR driving an hour to another location for a van. Because we were in a crunch, we settled on renting a trailer and were told they were 'discounting' the trailer however, the discount price quoted was the EXACT same price as a local competitor AND the EXACT same price they advertised online!! After I called them out on that, I was then offered a true discount. This was the worse experience ever and I would never recommend using UHaul to anyone. It makes one wonder what kind of business they are running when they tell you they are giving you a discount because of the inconvenience they caused you, when in reality, the 'discount' price is their actual rental price.

Dorothy Y. on

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TIM F. on

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Kyle F. on

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MARLON D. on

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Awesome employee very polite and friendly.

STEVE R. on

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AARON L. on

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The location I has set as my pick up location didn't have any trucks available so I was scheduled to pick up at the Tandy location this was not something I was prepared to do, so I explained to the General Store Manager that I was not happy with having to travel to a different location and her response was SORRY. I will Never recommend this location to ANYONE. The providence location in a joke and a terrible manager that was NOT willing to help us. The Tandy location went out of there way to see we were taken care of gave us extra miles do to us having to travel further to get a truck. I will recommend the TANDY location and rate is a FIVE STAR experience!

ROBERT B. on

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Not at all inviting, Plank entry way with a step-over door sill hidden behind a set of stairs to the second story. Any thing would be an improvement.

GENE M. on

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no ways their at 4:00 on Friday afternoon.

WALTER W. on

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MICHELLE D. on

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DONALD W. on

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Better sign to get to location couldn't find the office

Jamory S. on

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JOSHUA T. on

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April M. on

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Adam K. on

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this location was tremendously easy to find and great people to help with any situation that arised during the whole process.

KEVIN F. on

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KEVIN F. on

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John T. on

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advertize location

Ronald H. on

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LAWRENCE A. on

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The young lady running the store knew what she was doing and was very helpful. Thanks.

ARNADO R. on

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AMANDA Z. on

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DANIEL O. on

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This proccess was ridiculous. I called one store and scheduled a pick up at 11:00a. She told me I would have to pick it up at a different location. I went to the Providence Blvd location in Clarksville to pick it up as she said at 11:00a. The trailer was not there and not scheduled to be returned until 12:30p. We called several other locations that did not have the trailer. However, the Wilma Rudolph location told us that they physically had it. I transferred the reservation to that location, but when we got there the trailer was not there even though I was told that it was there. Finally the Tandy Ave location did have it available, but it took 3 hours for your people to find a trailer when we were told many times of its availability. Appalling experience with Uhaul this time.

Corey T. on

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Andrew B. on

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The rental agent was professional and prepared. No problems with the equipment.

WILLIAM K. on

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Can't think of anything...

TAMARA C. on

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MICHAEL S. on

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PAUL S. on

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ALva L. on

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The turn signals did not work but when I turned it in at your location in Bellwood, il they were prompt and said they would repair them. It could have been my receptacle

MARIA E. on

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They left a lock on the trailer and no one was present during business hours for returning

PHILIP M. on

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Picked up a vehicle dolly. Very polite snd knowledgable employees.

darryl L. on

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HANNAH M. on

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MATTHEW B. on

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This location is located at the end of a dead end residential road. We thought we were in the wrong place. Area seemed a little sketchy, we had concerns about dropping off after-hours for fear trailer would be stolen.

Jamie R. on

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