Customer Reviews for U Store Saline
(U-Haul Neighborhood Dealer)

345 reviews

1145 Industrial Park Dr   Saline, MI 48176

(734) 429-3323

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8:30 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(734) 429-3323

1145 Industrial Park Dr
Saline, MI 48176

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8:30 am - 4:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHRISTINE ELAINE H. 
Rating:
5.0

Customer did not leave a comment.

DEIDRE SUSAN G. 
Rating:
5.0

Customer did not leave a comment.

Mikail S. 
Rating:
4.0

Gate was not open as promised for the return. No attendant on duty, even though signage said push call button for attendant on duty. Signs stated gates were open until 10:00 pm. We were there approximately 8:30 pm. Had to leave truck outside gate and worry all night if it was ok. There was a key Dropbox outside the gate so this is probably SOP. Would have been nice to have been told that when we rented. To be fair, the person who helped us said she was not the regular person at this location.

Stephen T. 
Rating:
4.0

More signage to direct someone where to park the truck since it isn't an official U-haul location

Rebecca M. 
Rating:
5.0

Great experience. Stop windshield wipers could have been a little newer.

Michael S. 
Rating:
4.0

Very few trailers available and vey narrow space to manuvor and it's not easy to find. People there are very nice

RATIB NAJEEB H. 
Rating:
3.0

Driveway is REALLY crooked. Very hard to enter with truck and trailer. Complained to owner- they don't care.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

CHERYL ANN S. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
3.0

When we arrived there was a locked gate. It said to push the call button and I would be let in. Nothing happened. I called the number provided and two different times got a voicemail telling me everyone was busy and to leave a message if I wanted info about storage units. 10 min later someone else pulled up who wanted to get in, so we had to back up and move so they could get in. We ended up following them in. Once in, I told the man what I was doing and he said when he was done with the customer he would come look at our truck. I thought I was supposed to wait, so we waited for another 30 minutes. It would have been nice if there were instructions on what to do if someone wasn't answering the call button.

WILLIAM EDWIN E. 
Rating:
5.0

Great customer service, very helpful, great person to work with.

MICHAELWAYNE W. 
Rating:
5.0

Consider reducing "red tape" at sign in. U-Haul agent was very helpful, but it seems like there is an "over-kill" in process. Hopefully, next rental will be easier now that I'm in the system.

MICHAEL THOMAS V. 
Rating:
5.0

Customer did not leave a comment.

elizabeth K. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Deb M. 
Rating:
5.0

Customer did not leave a comment.

Todd L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Keep the excellent work!

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

Darlyn A. 
Rating:
5.0

U Store Saline came through in a pinch when the Clinton U-Haul location "lost" our reservation. Jeff was personable and helpful when we called for availability (26' truck) and notified us right away when he found an item we missed, stowed in the bulkhead. We would definitely recommend everyone call Saline U Store first! Thank you, Jeff!!

Michael B. 
Rating:
1.0

Took 45 minutes to check in.

Jordan M. 
Rating:
4.0

Customer did not leave a comment.

Garywayne P. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

The truck was clean of debris, but it smells like body order.

Lisagay R. 
Rating:
5.0

Customer did not leave a comment.

Chakak D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey O. 
Rating:
4.0

Staff was very helpful and knew what they were doing!

MATTHEW Y. 
Rating:
5.0

Customer did not leave a comment.

Davidjeffrey B. 
Rating:
5.0

The gentleman who checked us in was ABSOLUTELY THE KINDEST MAN EVER and after a long day of moving, it was a breath of fresh air.

Ashley A. 
Rating:
1.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

After the uhaul in Milan didn't have the items I rented available this location was able to assist.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

The lady at the office was nice and helpful. Thank you

Mohamed A. 
Rating:
5.0

Customer did not leave a comment.

Lauri E. 
Rating:
3.0

I did the after hours drop off. It was a bit confusing on where to park. I felt like I was blocking the driveway, but the Drop Here sign was reassuring.

AMY S. 
Rating:
1.0

They charged my account two weeks after, I turned in agreeing to settle the following day. They charged me for weekend mileage the entire time and I am

TIFFANY D. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Very smooth.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Cindi W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie E. 
Rating:
4.0

dolly and pads were not in truck when I arrived at the moving location. apparently I was to take them out of the office but that wasn't clear to me. Other then that all was great.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Marc M. 
Rating:
5.0

Customer did not leave a comment.

Teresa R. 
Rating:
4.0

Might want to update the correct address. Maps took me opposite place

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

brenda F. 
Rating:
5.0

Staff was helpful and friendly

Corianna L. 
Rating:
5.0

Customer did not leave a comment.

Carlene L. 
Rating:
5.0

Great customer service! Thank you ladies!

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Vanessa W. 
Rating:
2.0

We couldn't get through the gate after our drop off and whoever answered the posted telephone number was of no practical help.

James L. 
Rating:
5.0

This location was great, as was Jennifer from the call center who finally helped me out. All of the other calls were horrific. I was sent to pick the truck up at 3 different locations I cludi f one an hour away from my home. Only when I canceled the reservation did one “miraculously” become available near me. The service at pickup was exceptional as was my final confirmation call with Jennifer. Otherwise the experience was beyond terrible. Can't believe you guys run a business this way.

mike B. 
Rating:
5.0

The site seemed surprised that I was dropping off there. But they were very accommodating and helpful.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Gretchen M. 
Rating:
5.0

Again, outstanding customer service. Thank you!

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
2.0

Have a vehicle ready when someone makes a reservation. I used the online pick up and when I got to the location in Adrian, there was no equipment available. I called the number for Tedd and it went to voicemail every time. I called customer service and they located a truck for me, 30 miles the other direction. They gave me 40 extra miles and a big discount on my rental. Over it was okay, just having to drive 30 miles out of my way to get a vehicle that I reserved a few days prior. Will never use the online pick up. Will use actual human from now on.

Sarah E. 
Rating:
5.0

After hour drop off very convienient

alan A. 
Rating:
3.0

The truck needs brake inspection/repair. The wheel also pulled to left and it was very difficult to drive.

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Rick V. 
Rating:
5.0

Customer did not leave a comment.

Marsha W. 
Rating:
4.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Whole experience was good

DAVE H. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Could use new windshield wipers

steve M. 
Rating:
3.0

Customer did not leave a comment.

Kristin Q. 
Rating:
5.0

Customer did not leave a comment.

Rob C. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Personnel were great and very accommodating.

robert A. 
Rating:
4.0

Customer did not leave a comment.

Marcos M. 
Rating:
3.0

Very little space to drop off a truck since the gate is locked after hours

Lynda R. 
Rating:
5.0

Customer did not leave a comment.

robert A. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY P. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Kurt J. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

The Uhaul employee J. Germaine was wonderful. I would recommend this Uhaul because of her customer service. Jim

jim F. 
Rating:
5.0

It went fine. They were very helpful and flexible with my schedule. Thank you.

Ruth H. 
Rating:
3.0

Have tools on hand for attaching a new hitch ball.

CYNTHIA G. 
Rating:
3.0

Customer did not leave a comment.

Kacey W. 
Rating:
4.0

Very friendly and efficient place.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

brian M. 
Rating:
4.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

Sherri B. 
Rating:
5.0

Have an hourly rate

CAROL D. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

bill B. 
Rating:
5.0

Great locations and staff!

BILL L. 
Rating:
5.0

Customer did not leave a comment.

Susan A. 
Rating:
3.0

There was an issue with the software functionality to identify the desired drop off location. The eventual drop off location was not listed as an option, but when "at will" was chosen the desired drop off location was printed. Please update you software or provide training for users to alleviate future issues.

Matthew F. 
Rating:
3.0

Customer did not leave a comment.

Shawn A. 
Rating:
5.0

Jeff was awesome and the trailer was great too. Well maintained. Ratchet straps performed well despite the below freezing temps due to The fact Jeff had them lubricated prior to my arrival.

Andrew J. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
No reviews have been submitted for this location.

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