Customer Reviews for U-Box Moving & Storage of Hayward
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jeff G.
Be sure to order the correct number of boxes at the beginning. Overestimate is our recommend. We tried to order extra boxes but could not get them in time. We ended up renting an additional trailer and hauling ourselves to new location. We could not bring all of our items and ended up giving away and throwing away many good useful items. Your commercials should stress this to the viewers. We were a bit deceived by your commercials saying how each box can store. Other than that it went as assured by Uhaul and each of the Uhaul employees were professional at all times. Kudos to your people.karen C.
we were extremely pleased. Luna Delivered our boxes and was over the top she knew what she was doing and answered any questions we had. Please advise customer if they are going to higher Moving Help to be aware that the customer needs for wrap all furniture for protection. We had a scratch on a dresser draw because it was placed next to the head board and the load shifted which caused the draw to drop on the headboard.Anna L.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.JENNIFER K.
Customer did not leave a comment.Brandon B.
I want to give positive recognition for the people who dropped off and picked up the boxes. Excellent communication and professionalism, really appreciate what they did. I didn't have much interaction with the main sites but the way the driver represent the company is very goodSusan S.
Customer did not leave a comment.JAMES W.
The staff was very friendly and everything arrived on time. However, Uhaul needs to seriously restructure their policies I guess you'd say. I could've easily fit all of my stuff into 3 ubox containers but halfway through packing noticed a sign on one of the doors of the container with the weight limit, it was not on all of the doors but I did find it in fine print of my contract so I guess that's on me. But how am I supposed to know how much my stuff weighs?! I tried calling customer service but after being on hold for over an hour finally gave up. I finally got someone on chat and they never directly answered my question as to what would happen if my ubox containers were overweight, like they were reciting from a script, super annoying! Finally found out that they would just leave it at the location until I came to remove stuff to lighten the load. I was already going to be across the country so this was not an option. I ultimately had to pack an extra ubox ($1300!) to avoid anxiety over it. Also, the latches on the uboxes did not line up! After loading them there was no way to lock them! I had to make a trip to Ace Hardware and figure out how to secure them closed! HUGE hassle in the middle of a move! :(Brandy O.
Except for one person on the phone (not in Hayward, CA) from UHAUL who was not that helpful or professional, our experience with the UBox was excellent; would do this again. Driver in CA who dropped off and picked up UBox was excellent!PHLLIP T.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.SURESH B.
While in storage at this premise, one of my boxes was heavily damaged (apparently another box fall over it). All the goods are damaged and now I will spend time and money filing the claim and looking for experts to assess the damage of antique furniture and hi tech equipment. Very disappointed and dissatisfied.Ruxandra M.
I do not have a contract with this company and charges are fraudulentSHEILA P.
The phone staff was super helpful. The box was delivered in the wrong location, down the street, even though I sent photos and gave specific instructions. This added another 50 yards to move things to the house.Don O.
Courtney was very professional and provided excellent service!MARYLYNNE S.
Great Staff!Julio and Cathy T.
Incredibly pricey including unexpected, unlisted, unexplained extra chargesJarod L.
Customer did not leave a comment.frank S.
I had the best experience! Have used Uhaul many times over the years but this was first w/ unboxes. Could not have been better! From drop-off to pickup was perfect! Kimberly in Indy was FABULOUS. Kudos to her & drop off gal!Patricia M.
Customer did not leave a comment.Ileen C.
Customer did not leave a comment.John N.
Customer did not leave a comment.John H.
Good job.Robert L.
Customer did not leave a comment.Brandon C.
My U-Box experience was smooth and timely on both ends. The 26' truck I had reserved was canceled at the very last moment, causing us a major headache and a logistical nightmare though!Greg F.
Communication and follow through was horrible from VA side. Poor customer service. 415-505-6466 if you want more details.David B.
My items were guaranteed on the 19th and they scheduled delivery on the 20th; those 2 days happend to be when uhaul was closed. Even better, I arrive on the 20th to pick up my stuff and they tell me they dont know where my box is! After being transferred numerous times over the phone (10+ times) and having to get stern with customer service they finally agreed to call me back the next day with an answer as to where my items are. Next day rolls around and no phone call; I called them back and again I was transferred numerous times (10+ times) before I finally got an answer. There was a shipping delay that I was not notified of which is why my box was late. I wouldn't have minded if they simply told me from the beginning that there was a shipping delay but instead they told me "I dont know where it is, its lost" which caused significant distress. Not one email or phone call to warn me that there was a shipping delay. My items arrived 3 days late, so much for "guaranteed delivery date". I will not be using uhaul U-box in the future and I do not reccomend this service to anyone else.Madelyn R.
Friendly driver!!!Heather S.
My shipment was delayed, even though they told me they would give me $50 per day it was delayed, that never happened.John M.
My container arrived 5 days late. This was terribly inconvenient because I was not notified of the change. As a result, I arrived at my new property on move-in day, with friend ready to help, only to discover the box would not be coming. This was a relocation for me so I had to say with a friend and eat-out until my stuff arrived.Corbin B.
I was a little worried going with Uhaul since the price for their service was 500 dollars less than the next option, but the service was excellent and on time and all my things arrived as if they hadn't even gone on a couple thousand mile trip!Addison G.
Just keep up the great workAlfonso G.
The tie downs in the storage container were placed too high. I did not stack my boxes that high. There needs to be lower tie downs installed on the containers.MICHAEL A.
Customer did not leave a comment.PAMELA B.
talking to the local office is tough sometimes.SHARYN S.
Customer did not leave a comment.Sandra J.
Excellent service,Your employees are the best ,Lulu was incredibleMarie B.
Very good and efficient driver.Johnnie A.
Everything went smoothly and everyone was friendly.Travis O.
Better Service Needed all around. Better communication related to orders placed. Accurate fair pricing needed. Better vetting of movers. I have had a never ending nightmare than began with a chat rep cancelling my order. Movers showed up that were not experienced and left my items in the street. I had to leave most of my furniture because of poor packing of the pods. It took 6 hours for them to leave most of my belongings. The movers kept my belongings over night and delivered them to the Uhaul facility the following afternoon. The items did not ship until days later. My order that I thought was duplicated is now costing me an additional $1,000!? I was told that i would get an email or phone call to honor the original price given. I have not been contacted.Leticia S.
Customer did not leave a comment.Alissa C.
Customer did not leave a comment.Kate G.
Customer did not leave a comment.STEVE G.
The woman who delivered our U-Box had a nasty disposition and was quite rude. When she picked up our full U-Box, she was even more rude...got on her radio and we could hear whoever she was talking to just absolutely trash us because THEY got the RESERVATION wrong. We just wanted to add more things to our U-Box, but somehow that turned into us emptying it. Apparently this was a huge problem. Somehow this is OUR fault? How about having your staff LISTEN to what people say. Oh, can't reach them directly by phone; Call Center says they don't accept incoming calls.Joanne B.
Customer did not leave a comment.Christian D.
Customer did not leave a comment.Clara B.
Customer did not leave a comment.Randy E.
Lula, Sergio, and Vanessa are exquisite and indispensable personnel of U-Haul!Hassan B.
The Ubox was an efficient and affordable way to move my things cross country. I'd do it again!Brian M.
We moved two containers from Berkeley, CA to Oregon and it went very smoothly. Tip for new customers: watch the video about how to pack your box correctly. We followed the instructions and nothing was damaged in the move. I would use Uhaul boxes again. Thank you !courteneay D.
Customer did not leave a comment.amber F.
Customer did not leave a comment.Claire M.
Customer did not leave a comment.BRAULIO L.
Customer did not leave a comment.alex B.
Customer did not leave a comment.Sam C.
We moved in July from Oakland, Calif., to a tiny, unincorporated, rural area in Northern Michigan. Estimates from regular moving companies were outrageous because of the distance, rural location, and pandemic-related migration, and PODS doesn't serve this part of rural Michigan, so we went with U-Haul's U-Boxes. The U-Boxes arrived on time, and Lula, the driver from Hayward, Calif., was excellent with drop-off and pickup. The U-Boxes arrived with no problems at the Houghton Lake, Mich., warehouse. We had to delay delivery from Houghton Lake to our rural town, and the staff handled that with no issues. The U-Boxes were delivered to our rural property on time, and I was pleased to see the Houghton Lake warehouse put new vinyl covers on all six of them, because it rains frequently here. We emptied the boxes in a day, and the driver arrived on time to take them away. I communicated frequently with Sandy, the manager of the Houghton Lake facility, and she was professional, friendly, and responsive and always followed through. She even gave me her cell number in case I needed to reach her in an emergency so I didn't get caught in the U-Haul toll-free phone system. Novella, the driver from Houghton Lake, was also easy to communicate with and professional and did a great job delivering our U-Boxes. Based on reviews I read before we proceeded with U-Haul, I was concerned about the U-Boxes breaking, collapsing, being crushed or breached, or admitting rain or pests into our belongings. NONE of that happened. The U-Boxes were still whole and unbreached (and even improved, with new vinyl covers) when they arrived at our final destination. All our stuff arrived on one piece; nothing broken. All in all, I would recommend U-Boxes, and I was very pleased with the service from U-Haul staff at the Coliseum location in Oakland, Calif.; the Hayward warehouse, and the Houghton Lake warehouse.Kathryn S.
Fantastic experience really but it was difficult to find this location due to low signage so I actually drove to another location after not finding it the first time!Yvonne P.
Best service and great customer service.HARBINDER S.
staff was extremely helpfulBrent Y.
Our boxes arrived 17 days late. In the meantime they kept charging us for the storage fees. Once we got our pods dropped off. It took them 7 days to pick them up. Moving is stressful however dealing with uhaul made it 10 times worse. I spent countless hours on the phone trying to get them delivered/picked up. Our move was completely on uhauls terms and schedule.Trisha P.
Customer did not leave a comment.CESAR F.
Called to set up self delivery with a trailer but they thought I just wanted access when I arrived Took several employees more than an hour to figure out the computer system to let me take my ubox on a trailerJENELLE W.
My contract was lost and it took me calling multiple times to address the issue. In addition, I was recommended a single pod where on moving day we only had enough space for half of our stuff and had to throw the rest (including furniture) away. The overall experience needs to be revisited completely.Jesse D.
More provided furniture pads would be nice. Maybe some tiedowns.Travis S.
Had issues with charges for the boxes - pick up wasn't available on the day where I wouldn't be charged for an extra month of storage, so I was promised that I wouldn't be charged. I had to call quite a few times to get the $223.90 refunded. Delivery was also VERY different from drop off, where boxes weren't able to be placed as we wanted them because they were dropped off on a trailer and not with a forklift. A heads up of this would have been nice.Ainsley B.
Customer did not leave a comment.Dusty C.
Customer did not leave a comment.Nancy S.
Customer did not leave a comment.Rachel D.
The transport to Hayward was good, but the Moving Help movers fell through two days in a row and I spent hours on the phone being passed around to different teams / lines / people within U-Haul. Overall, the move did not go smoothly due to the customer service. It would have been great if the movers scheduled had arrived or if the Hayward location / customer service had been more helpful.Erin C.
Nothing for me, I was very please with how the whole process went. Thank youraymond W.
Great service! Made our relocation out of state very simple.Rikki T.
great crew! 2391 W. winton HaywardBrent Y.
Overall good. The price was higher than quoted when it showed up on the my credit card. Drivers were very courteous.alex M.
Service by phone was less than helpful. Message left on my phone was only partially understandable. Then the wrong street (directing then to wrong town) was given by office to pod deliverer, Monica, who did an excellent job. On pod pickup the driver again had the wrong street. Please train staff on better communication skills. Goods mostly arrived safely, but there were rodent droppings in both pods and items had been chewed on. Fortunately I did not find any rodents, alive or dead.MELANIE C.
I thought it went very well.Edward S.
I cannot express how impressed I am with the customer service I received for Uhaul boxes. I was apprehensive because you dont always receive that great of service renting uhaul trucks but wow the team did a fantastic job with communication, timeliness and concern to ensure my needs were met. Also I want to mention that the website to book the Uhaul boxes is so easy to use, make edits and upload photos. I looked into PODS container shipping and all they do is ask you to call them, they dont let you make the decisions like Uhaul boxes do. Why would I want to take an extra step to call the company that should be serving me and make it easy? Anyways I am so impressed with the customer service and have already recommended to friends and family!Rebecca M.
Customer did not leave a comment.Brent Y.
Customer did not leave a comment.GERARDO R.
Customer did not leave a comment.ELSA G.
Customer did not leave a comment.Stanley W.
Customer did not leave a comment.cindy L.
Customer did not leave a comment.Isaac J.
Most horrible experience. The staff was rude, lied and hung up on me. A 7-day trip from Hayward to Cincinatti took 8 weeks and they even charged me for storage in Cincinatti because they couldn't figure out how to deliver the POD. One of the folks who answered the phone (young female) was the nastiest person I have ever encountered on a service call.Ray K.
Customer did not leave a comment.eugene E.
Customer did not leave a comment.Susanna B.
Customer did not leave a comment.JAMES M.
There was a lot of confusion over which facility my container was actually at. It got moved to Hayward from the Oakland facility the day i was supposed to access it and I was sent on a bit of a wild goose chaseSam M.
Hella ecpensiveMariel M.
We used U-Box for our cross country move and were very happy with our U-Box and U-Haul experience. Everything was delivered and picked up as promised and arrived on time. The staff were very courteous, friendly and helpful. The delivery driver from the Hayward facility (Lula) was exceptional. I would definitely recommend U-Haul and U-Box for anyone who is searching for a cost effective and efficient way to move. Thank you to the U-Box team!Michael K.
Customer did not leave a comment.MUHAMMAD K.
Overall a great experience and I would HIGHLY recommend U-BOXES. If there were an app that you could track location of your box as well as make date changes on the fly, that would be helpful.Micheal P.
Customer did not leave a comment.FANNY P.
They gave us a lot of pads which is more than what you need and that makes the box space smaller, you also cannot give them the extra pads as it comes with the box or you will have to pay the pads $6:50 each. In san francisco they do not deliver the box to your home address but will deliver it to their uhaul station with $100 charge. They are also hard to contact .Erna V.
Questions were difficult to get answered when calling in due to 1800 numbers and longer wait timesAndrew C.
Excellent serviceMichael T.
There was a billing issue, but did get resolved. Upon the destination to Arkansas, it was a nightmare. Was left on hold for up to 30 minutes on 3 different calls, then hung up on. My call to customer service, also a hang up. Talked to Corporate and finally got the info I needed. California was excellent, Arkansas the opposite.erna L.
When my wife left me, U-Box policy would not let me retrieve my goods from storage. I had been paying and have been the only one paying on the storage unit. This has cost me thousands of dollars. They also have been overcharging me for the past two or three years, which is hundreds of dollars. The people there are great, but you have to deal with the company policy, which is: To FORCE people who THEY BELIEVE are in divorce proceedings to STAY and PAY - while DENYING them access to their personal property.LINCOLN D.
Lola from Hayward UHaul was incredibly helpful, responsive, and dependable. So grateful she was the driver/employee that I met because she made my UHaul better than ever. She is amazing!Kristi U. | Overall Experience
This was the worst experience I’ve every had with uhual. I’ve never received such horrible customer service. My account was charged wrong ona few different occasions. I will never recommend anyoneChelsea B. | Overall Experience
GreatDonna L. | Overall Experience
i did not visited this facility in person.however i had two u-boxes delivered to me from here.the process was almost perfect as they were always on schedule and the driver was very professional.rasheed m. | Overall Experience
had a pod brought to my house, delivery personnel were quick, genial and professional at both drop-off and pick-up.Jonathan S. | Overall Experience
Friendly, on time, communicated well.Kristen J. | Overall Experience
My box was not stored in Hayward, but Lula who delivered it and picked it up was fantastic!Caroline G. | Overall Experience
These folks took good care of us and our stuff! Thank you to Alfonso and his team!lisa m. | Overall Experience
One of our boxes was brocken and mice destroyed alot of things we had in that one box including some containers appnd bags. The other two boxes were fine.. We weren't even allowed to use the dumpsterSUMMER M. | Overall Experience
We rented U-boxes for temporary storage during construction. Lula delivered and picked up the boxes. She is professional, pleasant and an amazing (and careful) forklift driver. Great communication.Yohji O. | Overall Experience
I never saw the Hayyward facility, so I cannot comment about it. My only interaction was with the U Box delivery and pickup driver, LULA. She was professional, friendly, efficient. A great employeSteve S. | Overall Experience
Pickup/dropoff was great. Lulu was fantastic!! Very friendly, professional, and fast! She needs a raise! Would be nice to have more notice on delivery times or have a shorter window from uhaulElizabeth R. | Overall Experience
Great serviceJohn M. | Overall Experience
Great service, thanks!Christopher A. | Overall Experience
The Manager Alfanso and John the Warehouse manager re just all around amazing !! They made my experience better than I have ever had at any other storage facility!OLIVIA P. | Overall Experience
I only ever interacted with them on the phone to check on U-Box delivery, but they were great.Eleanor N. | Overall Experience
Half the time I tried to access my U box it took three phone calls. When I would arrive for the scheduled time I was met with unhappy faces and inaccurate information.Troy B. | Overall Experience
Everyone in our U-Box experience was friendly, reliable, punctual and did everything to make this experience what we hoped it would be! The people on the phone, the drivers, all did a great job!Aline B. | Overall Experience
I received two U Haul containers as scheduled,I was finished with the containers early and wanted them picked up. No driver available for 1 1/2 wks to pick up so empty containers in driveway 1.5 weeksSuzanne S. | Overall Experience
I didn’t actually see the facility. Just had my box dropped and picked up. Keto Lulu and Julie were great!James C. | Overall Experience
The delivery and pick-up of our U-Box was quick and easy and I would do it again.Dale S. | Overall Experience
I caused them more trouble than they caused me but through it all they helped me out as best they could. I really appreciate the great service they gave me during this stressful time of my life.Alec P. | First Impressions
This experience was great! I will definitely use UBox again.Mark L. | Overall Experience
Nothing to writeEDITH H. | Overall Experience
.Patrick D. | Overall Experience
The day before my scheduled pickup the staff called to change the pickup time from 5 pm to 7 am. The woman lied and said that my wife told her this would be okay. She was very rude and unprofessional.Travis M. | Overall Experience
I only used the u-boxes for storage on my property while doing some remodeling, so I didn't visit the office. The employee who delivered and picked up the boxes was excellent.Oren R. | Overall Experience
The communication on the Hayward end was great; o. the DC side we were not told the boxes would be on a trailer. Fortunately we were able to obtain a different space that would permit loading.Paul D. | Overall Experience
Terrible service and our storage box was infested with mice and destroyed a bunch of what we stored. They charged us $258 to redeliver our box-not disclosed prior-I would NOT recommend this place!!KATY W. | Overall Experience
Hi Managers, Good morning. I am very interested with your service -- Timely delivery and pickup. The driver is very friendly and professional. Thank you so much to make my move a lot easier. Tom L.Tom L. | Overall Experience
Had enough moving blankets. Otherwise a truly horrific experience.Christoffer B. | Overall Experience
The delivery driver (I believe her name was Lulu) was extremely helpful and communicative. I knew exactly when to expect her to deliver my UBox and that was greatly appreciated.holly p. | Overall Experience
Service was always met with a good attitude.Shoshanna B. | Overall Experience
I had called the Hayward location several times to request a call back from the manager. I never heard from the manager, so had to resolve the question/issue on my own.spencer s. | Overall Experience
This was truly the most frustrating moving experience I ever had, from failing to contact me about closure to not even attempting to take responsibility for the mistake. I'll be filing a claim.Amy T. | Overall Experience
I will never use u-box againWILL C. | Overall Experience
Your driver Lula was awesome. Very friendly and courteous. She went above and beyond delivering my pod. Thank you again Lula!!!!Michael K. | Overall Experience
This is NOT a negative review of the personnel at Hayward facility. They were overly busy and under-staffed. Phone calls transferred to nat'l call center gave me incorrect information.marilyn s. | Overall Experience
Our drop off and pickup times were not accomodated. Our u-boxes were infested with mice during storage, which was apparent from the mouse droppings found in our belongings upon pickup.David W. | Overall Experience
Oakland uHaul team is awesome! Lula is superwoman, fielding calls AND picking up and dropping boxes like a rock star. Alphonso (sp?) was also exceptional. New team member Christine was stellar too!Rebecca P. | Overall Experience
Easy and pleasant Ubox experience. Very convenient. Would do again :)Carina C. | Overall Experience
Very friendly and helpful staff.Rehan K. | Overall Experience
You added fees I was not aware of and held my personal items hostage until a fee that I was not aware of was paid!ANGIE W. | Overall Experience
This so far has not responded to me with wrong billing. I never have a " rental for room # AA2637H in Hayward?". I just moved from Fairfax, Virginia to Houston, TX. Don't know why you charged me?Tri d. | Overall Experience
Accessing my U-Box was not at all easy. I ended up having to make multiple trips to the facility due to miscommunication between the employees and them not being able to locate my box.Isabella U. | Overall Experience
There was actually too many issues to explain in 200 characters.Nathan S. | Overall Experience
Poor communication with many different reps I spoke with. Confirmed my delivery date with reps as time was getting closer and they did not follow through as they said they would. Did not getboxesintimRon C. | Overall Experience
Service was amazing ! Thank youCoreen K. | Overall Experience
When I was able to talk to the location they were helpful. But, getting in touch with the location was a nightmare - I tried to call dozens of times to set up moving and struggled to reach anyone.Natalie B. | Overall Experience
This office could not locate my Ubox. They had me call the National line for UBox. And they did not have my Ubox ready for shipment the day of my delivery, which added a couple extra hours.Dane M. | Overall Experience
My entire Uhaul order got messed up and it was nearly impossible to get ahold of anyone to try and fix the problem. The only people that were helpful were those working at the Hayward location.Carolyn S. | Overall Experience
All was goodADAM M. | Overall Experience
Hayward and Curtner Ave. CA location people were very helpful in finding my ubox or helping with the move to the Curtner Ave. CA location.Joseph M. | Overall Experience
I used two pods to move my son from Philadelphia to California. The service was prompt, courteous and efficient!Rudy G. | Overall Experience
Thanks it was good business with your staff and product !!!JOSEPH L. | Overall Experience
Job well done.Sunnie K. | Overall Experience
While the onsite staff was very helpful, your phone support has some problems.TIM B. | Overall Experience
We did not use the facilities, but we did interact with the UBox delivery workers who were as nice as could be! The box was delivered and picked up on time with no issues!Christina T. | Overall Experience
I was charged for the month after my storage unit was emptied and in order to resolve the overpayment I was transferred to 4 people, spent 30 minutes on hold, and was hung up on.DANIELE R. | Overall Experience
Your Comments size limit is too small to list all the problems. I am requesting that I NOT be charged $125 for the delivery. If you would like to know the exact reasons, increase this box size.James P. | Overall Experience
My unit was saturated with rodents urine and droppings. Alot of my belongings were ruined. I had to dispose so much of my personal belongings.MARIE H. | Overall Experience
Great service.CARINE P. | Overall Experience
Friendly staff and great service!Mark D. | Overall Experience